We have the reviews of people who bought the services of AMC CLASSIC Desert Star 15 (Movie Theater) in the area close to Wisconsin.
As of day this business has a rating of 3.9 stars over 5 and that rating was based on 1062 reviews.
You may have noticed that it reaches an feddbacks average is quite positive, and it's based on a very high number of opinions, so we can think that the evaluation is very accurate. If many people have bothered to value when they are pleased, is that it works.
As you know, we don't usually stop to write opinions when these are correct and we usually do it only if we've had a problem or issue...
This Movie Theater belongs to the category of Movie theater.
Nice place just snacks are way too expensive
This is a great movie theater. The best part for me is, they have a Coke machine where you can select many different kinds of soda. I can't drink caffeine. This is the only theater that has a Diet Caffeine Free Coke option. I love it. Usually my options are, Root Beer or Sprite.
Pretty great seats, but the floor was pretty sticky.
Dirty, broken soda machine. Long line out door for tickets, only one worker Now prices or signs of items at concessions
Soda machine out of ice, slushy tasted foul. Popcorn was not even warm. And the movie sucked.
Great show house go a lot to this Theater.
Way way way overpriced. Absolutely ridiculous. Staff is friendly though.
Seating is great and I LOVED the movie !!!!! Someone tall can sit in front of you & NOT block your view! GOOD popcorn too
Very young, inexperienced staff. No one seemed in a hurry to help and we were the ONLY PEOPLE THERE. The popcorn was at the bottom of the popcorn maker. It was obviously old. We asked if they were going to make more and the young man said "well, it was from the first batch today. It's been slow. We can make some but it will take a half hour". We were going the 6:30 pm show and it was only 6:00 pm. MAKE MORE POPCORN! We were ordering 2 large buckets! Whatever happend to good work ethics?
Its ok the food is so expensive and there was no popcorn when.I went so
Love the 5$ days. Dislike that everything is always dirty. Bathroom stalls are filthy or always out of necessities. The theater's movie viewing areas are always full of trash and some of seats are destroyed. Wish it was cleaner.. and taken care of better.
Nice theater with good food menu! Had a good time.
Saw five feet apart good movie bring kleenex
Clean and nice building, however the theatre was not cleaned out in between showings. Would not recommend to see a movie in this theatre because we had to sit through 30 minutes of previews before our movie even began.
Tend to close on school snow days, even if the roads aren't bad.
Good clean theatre. We go here everytime we are in town.
Saw the new lion king and should have read the reviews first. After 4 days..... still no popcorn. What movie theater doesn't get the popcorn machine fixed after 4 days? Only 1 oven to cook orders which makes you wait a long time with 2 families in front of you. Not worth the price for anything.
Very comfortable seating. Good popcorn!! Good movies!! We go there often.
Great service, wide range of new movies & titles to see, uncomfortable seats however. Very clean and great quality movies.
Lots of parking. So many screens and movie choices, including 3D. Comfortable seats that are raised by row so you don't have to worry about seeing over the person in front of you. Personalize your beverage station. Had a great experience here. Great matinee pricing as well.
There was not enough to "keep up with the amount of people". The pretzel bites were nasty and oddly wet, also the man making them bothered not to change gloves after picking stuff from the floor. The seats were really uncomfortable and the theater was too warm. The movie was way louder than it had to be and the bathrooms were really small.
Sounds was great. Picture didn't seem very good for what I was expecting. Big place. Seats were comfortable but the rows were a little close together for my comfort.
Very nice theater with good snacks. No recliners but the seats are nice and comfortable. The staff was friendly.
Good selection of movies, good popcorn. Filthy theaters and awful seats. They have duct tape on armrests, the seats are uncomfortable. AMC definitely needs to do better with this theater. And they should be able to with the exorbitant prices they charge.
Absolutely worst movie expirience I have ever had! We went for the 11:45 showing of the Lion King and the theater we went into was absolutely filthy. They had technical difficulties and we were asked to move to the next theater over for the 12:30 showing, which was understandable these things happen, but the theater we were moved to was even worse off! There was food in the aisles and undet the chairs and spills. It smelled horrible! Under my seat were an empty nacho container with half eaten cheese and loads of popcorn. In front of my seat in the aisle it looked like someone had chewed up chocolate and spit it on the floor. What makes it worse was that we were the first showing of the day IN BOTH THEATERS! I alerted the manager and he didn't even offer to have it cleaned. As if that wasn't bad enough the movie itself wasn't even fit to the screen and was distorted and odd looking. The only speakers that appeared to be working were the ones at the very front of the theater. I've never had a bad expirience at this theater before but after this time I don't think I'll ever be coming back. Absolutely horrible!
Clean theater and easy to reach if you are staying at the kalahari next door. Although I'm really disappointed when it comes to the concessions they offer. I love getting a big soda at the Marcus Cinema so of course when I saw the coke freestyle machine I was pretty ecstatic but the soda was SOOOOO WATERED DOWN... When I tell you this I'm talking about EVERY SODA. So that kinda made me mad that they can't change it out especially since they weren't busy at all. Then the popcorn was room temperature you can tell it was old. If I had recommendations to make I would add a bar area for adults, I would get on top of making sure your concessions reflect your standards and maybe add some reclining seats in your theater especially if your gonna charge big theater prices.
Very nice, kept clean. Unobstructed view of the screen.
Due for an update to better and more comfortable theater seating. Still a nice time there seeing our chosen movie.
Clean theaters, good snacks
Clean, amazing sound, comfortable seats, friendly counter people!
Foods a bit over priced but other than that they have a good selection of movies
Comfortable seats! Didn't like the fake butter for the popcorn!
I love this theatre! It's the only theatre in south/central WI that has 3D showings.
Really nice place pretty much always kept clean
Good movie experience. No ushers cleaning before our movie, trash cans overflowing
Got there for 330pm show. NO POPCORN!! at a theater???!!. Ouside the buliding is apaulling. Chewed gum. Full ashtrays. OBVIOUS garbage. Everywhere. Bathrooms were not serviced. And the theaters WHERE TOTALLY TRASHED with garbage popcorn etc. Chairs were cheap and uncomfortable. About the only good thing here is the movie playing. 10$ for a medium popcorn!!!
Uncomfortable seats, under staffed, not great customer service. You guys can do better
Saw Addams Family so cute
Just went to the 8:45pm in theater 1. The theater was full of trash. I feared that rodents would be running over my feet. The arm rests were completely picked off and I found the whole experience repulsive. I spent $40 on tickets and snacks only to want to leave before the movie started. Sticky trash filled floors. Disgusting seats.
Nice. Don't go Hungary unless you have lots of money.
Beautiful place, but no popcorn. They said that it would be 45 minutes until it would be ready. We went to a 6 pm movie and talked to others that went to a 9 pm show and the popcorn never materialized!!
This place was a total dive today. We drove 2 hours round trip to watch Annabelle Comes Home at 2:45pm. First, they had NO POPCORN. The theatre was packed. People filled the lobby and they were trying to make popcorn with one machine that was not even functioning properly. Second, we get into our theatre and there is a blown speaker causing a high pitched whine so you could not hear anything but the whine. After complaining multiple times they sent someone in to our theatre to announce they were shutting the theatre down. Of course that was the only theatre showing our selected movie. We were sent home with vouchers for a free movie in the future. Ya, I just cant wait to go back and risk wasting another two hour trip to be told we cant have popcorn and be sent away without getting to even see the movie. This is unacceptable!
Typical movie theater good sound decent picture but the seats are not recliners as the website says they're putting in... years ago lol Very uncomfortable two hour movie and it felt like you was sitting there for 8 hopefully they'll follow through some time and then I'll rate it higher
Showtime was an hour after what we were initially told plus half an hour of extra previews after showtime and the theater was a mess.
AWFUL. MISSED KEY PARTS OF THE MOVIE DUE TO POOR SOUND. A speaker blew or something 2/3 of the way through the movie, told staff and nothing was done. Missed key conversations in the movie, anything spoken softly was just static sound. Was sold a small drink from concessions and then after looking for lids was told they didnt have any more in that size. How frustrating! Was our 3 years old's first movie experience. Very disappointing. Dont go to this dump.
The whole theater is pretty out dated and the theater floors were not very clean, but there was great food and drinks avaliable
Outside of theater was dirty cigarette ash tray outside was overflowing, lobby was dirty needed vacuuming, went to see the Madea movie the surround sound wasnt working when people were laughing couldn't hear anything we went out and told them nothing was done. Guess we should of waited for that movie to come to our local theater. AMC you need to hire cleaning people all garbage cans in bathrooms were full. We were there on a Saturday afternoon.
Had a very displeasing experience at this theater on the fourth, enough so that I contacted corporate. Love the AMC in my hometown. This one did not live up to standards. I had 5 dollars in bonus bucks, which were not honored because the rude employee had no clue how to look them up, nor did she want to make the effort to ask a fellow employee for help. Instead, she flippantly told me to 'call corporate because I don't know what's going on.' OK. Called corporate. Needless to say, I will not be back here again. Also, during the previews an employee was walking around with a flashlight cleaning up the floors. How annoying. Not to mention the bathrooms were disgusting.
The floor in theater was dirty and sticky, looked like there was blood on the floor and it smelled like urine. And way too expensive
Nice theater! Well maintained overall. Staff was friendly and helpful. Film was on time and uninterrupted. Concessions forgot to cut my pizza and didn't have any extra plates or plastic silverware. Not a big deal, but annoying. We had a Fandango gift card to pay for our tickets, but they couldn't apply it to our tickets at the ticket booth. Had to go online through Fandango to redeem. Would recommend AMC make their partnership a little more flexible for the customer. Overall, this theater was very nice and a great place to watch a flick :)
Good movie. Theater was pretty clean, popcorn ok
Great screens, but need the new seats the other theaters have. Good recliner types.
Needs more employees to cover all stations.the theater would be a better experience.
Its ok. Pricy, but what isn't? Several movies to choose from.
Great theater but pricey to say the least. I guess I’m just used to purchasing movies at home and having a family night for a lot less of a cost. But it is nice to be able to get out and see something new on the big screen.
Good sounds and screens but chairs are stiff and no assigned seating or recliners
Nice customer service! Main lobby was clean. The theatre we were in could have used some cleaning. Would recommend and will go again.
Excellent customer service, friendly staff, clean theater, beautiful painted ceiling in the front lobby looks like a dark sky with little lights... fancy
The price is right and they have my favorite drink ever!! ICEE!!!
Great place , just to pricey.
Always alot of fun. Popcorn was good. Movie was fabulous. Everything was clean.
Many movies to choose from and safe enough area I was able to watch a movie in one theater while my teens were in another.
No popcorn. Long lines always. make the good choice and find a Marcus
Only place to see new movies in Sauk co.
completely understaffed and no popcorn, what theatre doesn't have popcorn?
The movie I watched was awesome. Since I didn't have a problem with that, I didn't feel it was right to leave a review on the movie. This is my review of the theater. The tickets are already 12 dollars a piece.... You get to the counter and a container of popcorn that would literally cost you less then a dollar to fill at home....... Is 8 dollars. A drink? HA. ICEE THAT'S 2 DOLLARS ANYWHERE ELSE? 6 DOLLARS! 2 dollar bag of candy? 5 DOLLARS. I don't think the manager of the theater understands, I'd go watch a majority of the movies and buy popcorn/drinks for every one and convince my friends to come with me if they were about half as much as they cost now. Hell, if the snack foods were reasonably priced, I'd skip dinner and fill up on freakin' pretzel bites. I think this is just another issue with the Dells being overpriced for tourists who are use to the prices. If that's the case, I wish another theater would open up for more local traffic so we didn't have to overpay for everything so hardcore. Or get a better local discount or something.
Went to see a movie at 1:00 matinee, on February 13. They were closed. No signs,no posting Drove all that way for nothing.
Chairs could be more comfortable but otherwise good
Nice front desk staff but sad to say they don't have staff to clean during the day! No paper towel in bathroom theater seats had garbage in them
Staff was clearly on drugs, pupils were dilated and sweating profusely while dancing and playing loud trance music on their phones IN THE LOBBY! Will never bring my family here again. Stay away if you value what type of interaction your children see in what is supposed to be a family environment next to the Kalahari Resort.
Pretty standard AMC theater. It was clean, the screen was big and the sound was good. This theater hasn't yet updated to the recliners and the ability to select a seat when buying a ticket.
Always go see a movie here when on vacation here. Great theater.
2 stars only because it's the only movie theater around. Otherwise poorly managed.
Great show, friendly people
The bathroom i used was very disgusting and the rest was pretty outdated and dirty....needs updated.
Very nice theater
Yikes... I’ll start with the good, the screen was large and in good shape along with good sound. Seats were comfy, but the older style, so upgrading to the dream loungers would be a huge plus. Staff was decently friendly. We came for a 11:45 showing of toy story (first movie of the day in this specific theater) which is was leads me to the bad. The theater was DISGUSTING. I’m not one to be picky and I understand they don’t have a ton of time to clean the theaters between shows, however this was the first movie of the day and for all the food and cups and garbage on the floors, you would think that they had shown back to back movies with no cleaning at all. Soda that was black from sitting and getting sticky, enough popcorn on the 3 rows I looked at (the one we were sitting in, on front of us, and in back of us) that you could probably fill a large bag of popcorn per row! We will seriously be considering going to a different theater the next movie we go to. Such a shame considering it’s right next to the Kalahari resort.
Everything was good but...25 minutes of previews. A 1:30 kids movie shouldn't start at 1:55. And maybe they have no control over that but seriously 25 minutes I remember that if you wanted to see previews you showed up early. Again everything else was great.
It was fine. Nothing special and no problems.
They should clean up a lot more than they do... Still, it's a place to see movies. Not as fancy as they'd have you believe.
Very nice theaters monster movies to choose from they have a lot of room move around
Please please clean this place up! Walking in there is trash all over. The tile and carpet need cleaning or replacement. Bathrooms need a good deep clean. Trash cans are overflowing every time we come. This has been going on for years.
Didn't get watch movie due to a power outage
Outrageously expensive unless you go before noon or on Tuesday. BUT seats are really comfortable and the theater is really clean. Don't get me started on concession prices!!! Omg!!
Our family has visited their theatre for five plus years on out vacations. We actually looked forward to watching movies at this theatre. At out last visit a few days ago, this establishment had food all over the floor, the attendees were not attentive on cleaning the theatres before movies. AMC Theatre was dirty and disgusting as not only food but sticky things on the floor and the bottom of the chairs look to be uncleaned for years. Unfortunately we will not be going back.
Decent theater but not the friendliest staff.
The staff are friendly but AMC is the soulless machine of the Cinema world. This particular AMC earns a third star (most only get 2 as far as I'm concerned) because every time I've been here it's pretty empty so the lines are short and there's breathing room in the auditoriums.
Its a decent theater, but could definitely be more up to standard.
Seats are uncomfortable. Ho Chunk theater in Tomah, WI seating is much better.
First we waited in line to be told as soon as we got to the front that we would have to go to the other line because they couldn't take cash. But yet there was no sign posted anywhere about that line not being able to take cash. Then once we got to the front of the other line the lady was have issues figuring out the gift card I had. Then once we got to the front at the concession a large group decided to just go right in front of me. Then that lady couldn't figure out how to ring up my free large popcorn I had for my birthday month. All of there popcorn is already bagged up and sitting under a light so who knows how long it has been sitting there. There soda choices are extremely small. The speakers in the theater were so outdated that it would echo. Oh and there seats are way outdated as well. I much rather drive a little farther and pay a little more. So from now on I will be sticking to my normal theater and be going to Sun Prairie.
Besides having a good selection of movies to see, there isn't a huge reason to go there. As other reviews say, this place is dirty. Bring a flashlight and look behind the seats. So much garbage on tge floors. The carpeting is very worn and the seats all feel dirty. It really needs a renovation last week.
Very nice theater. My family does not often purchase popcorn and drinks because of the price, but i wouldn't say the prices are a whole lot different from any other theater. The tickets are generally a little over $10 unless there is a special going on. The theater is clean with friendly staff. There is not reserved seating yet at this location.
Good food but expensive good service
It was an amazing and a new experience for me and my family. It also a good place for families gathering and to have fun with friends. It a place to relax and to enjoy a funny or scary or even a romantic movie. They have so many different snacks to for you to enjoy your favorite movie.
No one there. How long can they stay open
Bunch of kids talking and being loud throughout the whole movie last night. "At Five Feet Apart") told the the lady at the counter twice to tell them to be quiet and nothing was done about it. It was a crapy experience especially when you pay that much to see a movie.
I went to the theater tonight and I am feeling very disappointed. I forgot my purse. I was the last one to leave the showroom. I called the theater to let them know that I am coming to pick it up in 5 min. Arriving over there, the guy gave it to me with a big smile. My purse was opened and $20 was missing... People was left, so I am very upset and disappointed about the staff !!
Terrible service. No popcorn... waited 15 min for other food and movie started before food was done.
Great quality and amazing ticket prices! The refreshments are a little too expensive though.
Movie was great but they were sort staffed and unorganized almost missed the beginning of the movie and we were there early. I felt bad for the people that's movie started at 11:30 am and were still standing in line.
Movies are good theater is nice food is pricey so so is the movies but
They are very helpful. The manager is a very nice lady. We had a problem with the tickets and the movie and the manager was very understanding and took care of the whole thing for us. I would recommend this theater to everyone.
After sitting in recliner seating in almost every other movie theater we go to these days, I was greatly disappointed that AMC Desert Star 15 in Baraboo, WI does not offer recliner seating. What's worse is that their website says they do have recliner seating. Truthfully, the seats they have are horribly uncomfortable in comparison. Maybe I'm just getting spoiled, but if our theater (in a smaller, much less touristy town), Portage, WI can offer recliner seating, AMC Desert Star 15 should certainly be able to, especially at higher priced tickets! Next time the movie we want to see is not currently in Portage, we will find somewhere else to go!
Have a lot of screens so there is always a good selection of things to watch. The lobby area is always clean and the employees are helpful. The chairs in the theaters are definitely worn but still comfortable to sit in for long periods of time. Can't speak to the taste of anything at the concessions but the popcorn always smells wonderful!
Better than most theatres in the area. It is in the dells so the prices are higher than the others. Stadium seating, huge variety in concessions, free soda refills, popcorn when you buy the large. The concession area floor is always really sticky, actually lost as shoe on it once. They can sometimes be understaffed at the concession counter to, so I'd recommend a little extra time if you're getting anything. Bathrooms have always been clean when I've been there.
Price for movie was reasonable. Snacks were unaffordable. Movie screen was great when picture was still, there was considerable blur to movie when moving scenes happened in the movie. The staff was very friendly.
Saw a movie here and half the speaker system was out. When I went to ask about it they asked if I was in theater 12, said yes and they told me that the speaker will be out for another week. Then why even have it open? Didn't offer to move us or give us tickets to see it in a theater with proper sound. Very upset and very disappointed.
The theater was filthy, the staff was of absolutely no assistance and the lobby looked as if it hadn't been cleaned in days. If senior Management reads this STEP UP. When it cost $11.00 to get into the movie, and $20.00 dollars for a regular popcorn and 2 drinks the very least you can do is clean the place up. VERY DISAPPOINTED.
For the area, it has the most showings/screens. However due to the area, pricing seems to be the highest for surrounding theatres. This makes since being a tourist location... but besides that everything else is "meh". Seats aren't very comfortable, staff doesn't seem excited about anything. Honestly best I can describe it is "meh". Definitely not the first choice for theatres in the area, but they show more movies and show them into later dates.
Very nice experience there. Clean floors
This is the kind of AMC that I miss. This the good classic style AMC. The early bird gets the best seat. The concessions was great. Staff are customer friendly when we went. Also, remember this posted during the off season. The coca-cola machines kept going on the frizz saying no powerade, but had to keep clicking it over and over again to work.
Run down. Ticket counter clised. No signs to buy tickets at the concession countet. That staff watched us standing there. We finally walked over to concessions and were told ticket sales here. Suggested a sign at the entry. A month later still no sign. Womens bathrooms filthy and out of paper ladt time soap this time. Told a manager before our movie no soap. After movie still no soap. Seating outdated. Theater seating floor dirty. Found out why. There early and guy sweeping seat area in dark. No lights! Wth?!
Bathrooms were disgusting!!! Floors were sticky and the theatre had garbage all over the floor. Hire some cleaning staff!!! I'll save the 100 bucks and by the movie next time. Almost forgot to mention the armrests looked like a rat was chewing on it. The other armrest was missing.
Saw Spider Man far from home. Staff was friendly.
They had no one at tickets so after standing in line forever a customer on his way out told us to go to food counter to get tickets. The staff was unfriendly to say the least! Then the movie to sound was So loud that it hurt your ears. The bathrooms were filthy. Then when you went to get food n treats the line was so long with people getting tickets you would have missed 1/2 the movie standing in line again. Only 2 people working the counter. In my opinion it was a lot of money to be so disappointed.
Lobby is cool and there are tons of options food wise but the seats are incredibly uncomfortable. Definitely needs an upgrade
Comfy seats. Good variety of movies.
Lady at the front was nice and helpful. Theater was dirty even though we watched the "cleaners" walk out. All the armrest padding was ripped on the seats and there was a blown speaker in the theater we were in. Place needs maintenance. Gets 2 stars only because the staff was nice
Great sound and picture, also has a good variety of snacks and food! The only thing missing is recliner chair seating.
I love the AMC. Always a good experience and good staff.
Love the place we went there during 5$ Thursday
Nice clean theatres ...
It is very clean and the popcorn is always fresh, but there should be less previews before the movies and I wish the prices were cheaper.
Good movies! The place could be kept cleaner and the concessions more affordable.
The movie picture and sound quality were good. The prices for admission are ridiculously high (2 adults =$23). The soft drink prices ($6 for a regular size) are high as well but you get refills from the Coke freestyle machines. The seats haven't been updated since the theater opened and are not very comfortable. I wish they would remodel this location so the price you pay would better align with the experience you get in return.
Great staff nice clean theatre.
Horrible experience! Finally got to take my 6 year old granddaughter on a special movie day,and they seriously didn't have popcorn!! Sign in front said 20 minute wait,but everytime that we tried to buy some....they would say a half hour! Yet people that just showed up were able to buy it! I get that the machine was down,and they were dealing with a smaller machine, but it should have been organized better! How do you explain to a 6 year old that she can't have popcorn at a movie?
As far as AMCs it was nice. The seats don't recline though and one of the armrests was broken and quite sharp
Comfy and clean. Friendly staff. Great movie memory!
Everything is disturbingly dirty. From the carpets in the entrance to the overflowing garbage falling on the floor in the bathroom. The concession floor was full of popcorn being walked on by the servers. There's a reason each theatre is dark; to hide how gross it is! The floors are sticky, black with spilled soda that's never been cleaned up, garbage & popcorn all over. I turned my flashlight on to check if where we picked to sit was clean & couldn't stand the thought of sitting down anywhere. There was gum stuck to the armrests & all of the cupholders were filthy with previous spills that were never cleaned.
Every Tuesday there is a deal. Wanted to last theaters that have large screens. Very cool place to go to & chill.
Was a great movie. Only 4 of us watching. They DID have popcorn this time. $5 movie is a plus.
Comfortable,roomy,huge screen and love the HD sound!
This place is a dump. There's so much litter and food under the seats they can open up another snack bar! Very poor management to let it get to this condition. It's now 12:40 and the 12:30 show still hasn't started. The wife said it felt like there was something crawling on her so we left to get our money back. We spoke to the manager about the filthy conditions and he said they didn't have any money for janitorial services. Maybe a visit from the health department would change that.
Alist member bought my ticket online. Still had to stand and wait while people decided which movie they wanted to see. Actually helped a family pick out a movie for their kids. Anyways super inefficient process that I've only seen at a handful of theaters.
Understaffed concessions, missing drink lids, poor seats (no pre-selected seats and old school seats), and pretty poor parking situation. Worst theater that I've been to in the last few years
Great place to see a movie!! Employees friendly, popcorn good & movies are always good!!
Feel like it has been left behind. Windows we're boarded up. Ticket counter was shuddered. Staff was nice and directed us to our theater as the sign was inoperative. Concession were fully operational. Theater had stadium seats, and was all right. Wouldn't be surprised if they either leave, or renovate soon.