The experience before and after a film here has really suffered. It used to be that, before a film began, there was a nice short film introduction to the Imax experience, showing off its features. This, along with an attendant intro, really set things up nicely for the feature film and got the audience excited! Now, there's a poorly done promo about Seattle and the Science Center that just blasts at you! Along with several loud commercials. The audio is not tuned for the theater it plays in, and is far louder and harsher on the ears than the feature film, which is tuned properly. Let's please go back to a nice Imax intro, and no blasting a cheesy seattle promo at the audience.
Additionally, the special lighting in the theater that set the tone before the film (LEDs on the walls) haven't been used in years, only the bright worklights above greet guests, which should really only be used to clean/maintain the theater. Not before a showing.
Other areas of the theater are worn (especially the carpet), and now when I walk into the building, the first impression, I feel like I'm entering a daycare, with more tacky elements added to the lobby area each year. I love having attractions for kids, but it can be done much more tastefully and more off to the side.
Worst of all, I was greeted by staff who really had no interest in being courteous. Did I catch them on a bad day? It wasn't even crowded at the time.
I've been coming to this fantastic theater since it opened, so I hold it to a high standard. Sad to see it in this state, and it wouldn't be hard to fix much of this.