Reviews of Regal Virginia Gateway & RPX (Movie Theater)

8001 Gateway Promenade Pl, Gainesville, VA 20155 Located in: Virginia Gateway

Average Rating:

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We have all the opinions of people like you who have information of the services and products of Regal Virginia Gateway & RPX (Movie Theater) in Virginia area.

To this day this firm has a score of 4.0 out of 5 and the score is based on 858 reviews.

As you can see it reaches an reviews average is good, and it is based on a very large number of reviews, so we can conclude that the assessment is quite faithful. If people have bothered to value when they've done well with the business, it works.

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This Movie Theater corresponds to the category of Movie theater.

Where is Regal Virginia Gateway & RPX?

REVIEWS OF Regal Virginia Gateway & RPX IN Virginia

Girard Wishom

Very helpful staff. Professional and respectful attitude with attention to detail and clean.

Franklin Barrett

Staff are always courteous. Theater is kept clean. Food options are as pricey as any other theater. Great location with food establishments nearby.

Ronnie B

Great theater with a number of viewing experiences. Had to go see Avengers Endgame and the theater did not disappoint.

Nikki Lange

This is a good theater. The chairs are better than old movie chairs - bigger, more padding, taller - but not as nice as the recliner seats some cinemas have now. I wish you didn't have to stand outside to get your tickets as it can suck when the weather is bad. The inside of the place is clean and feels modern.

Colleen LaMay

I don't like the transition to assigned seating here. Why is everyone bunched up while most of the theater remains empty? I guess it makes cleaning up afterward easier, but I seem to often sit next to a kid with light-up shoes or people who text through the movie. And yes, it's expensive. The theater also has no reclining seats.

Ian Foose

Great theater to see a movie at, this is one of many theaters in town and not the only Regal either. What sets this location apart is the decor and service, this location was purpose built as a theater and is very well kept up and …

Dorothy S

Keep telling them about the over salted popcorn, but it hasn't changed and customer service is hit or miss. I like the convenience and the seats are nice.

Zulma Weeks

Saw the movie ‘Unplanned ‘. Thank you for being one of the few theaters in our area to show it. Kudos to you.

Jeffrey Rubin

Fantastic, comfortable movie theater, showing all the best new movies in spectacular clarity, including I Max. But like pretty much any movie theater you get ripped off if you buy popcorn or soda or anything else. That's why I eat before I come!

Steve Miller

Allocate at least 30+ minutes if you plan on getting concessions. I wrote this review while standing in line to get a bag of popcorn to give you an example. There are 12 stations to take your order from and 4 people working behind the counter on a Saturday night at 5pm. Horribly mismanaged. However, the theaters are good and the general movie experience is worth the money for the most part. Just plan on waiting forever in line or i’d suggest you get food somewhere else nearby before and walk over so you won’t have to deal with it. Although, it is popcorn...movie theater popcorn, sooooooo........

Gabe Garcia

Solid theater a bit cramped

Gerald Kirby

It is a nice place, fairly modern and clean!! All important things to me! The only reason I gave it 4 stars instead of 5 is they should have reclining chairs, I don't like sharing armrest with strangers or anyone else for that matter.

ScardyGinge

Very clean theater, great staff, and great quality of picture and sound. Only downside is their Matinee pricing is quite high. $11.50 is a bit steep for a movie at 10:40am. They wont do a military discount for a Matinee but they will do a senior discount, which is a bit odd. Other than that, everything was great.

Paul Ballerini

Slowest concession stand employees. Prepare for at least a 20 minute wait in line plus an additional 5 minutes to get a soda and popcorn. Consistent sticky floors in the theatres. Clean bathrooms.

Jayden Ko

Great staff, comfortable seats, and clean theaters

Scott Bytes

Easily the least organized Regal I’ve ever been to. On the day of Avengers: Endgame wide release, there were hundreds of people backed up in line. There were exactly two people working concessions with 8 other cash registers unstaffed. The two working were slow - dozens of people gave up waiting in line for 40 minutes to get food and just walked into the theater. There was only one other person taking tickets and no one at the guest service desk. And this isn’t new. This place is woefully understaffed and slow - even on the best of days. On a previous visit, we ordered a hot dog. 25 minutes later, they said it was ready. It’s a quagmire. Avoid it and head to another theater.

delaney dunnigan

My family and I have been going to this theater for nearly 5 years and have over all had a fairly good experience. However, when I went there yesterday to see Bohemian Rhapsody with a friend, I was severely concerned about the management style. Particularly the management style of someone my the name of Jennifer. She yelled at an employee in front of a large group of customers about him not completing a task. When he was visibly uncomfortable by being reprimanded in front of said customers, she persisted. This went on for around 2 minutes and delayed service because she felt that it was an appropriate time to handle the situation then. Upon further research, I have found that the turnover rate at this specific regal is fairly high, and I would most likely attribute it to the management.

Parker Harris

Good popcorn

Ariane Drakic

I got a questionnnn how much are the tickets pls help I’m On my way! To the movies

Katie E

Horrible service. We ordered a drink and it took 20 minutes for one manager to find another manager who had a key.

Sherri Lennox

I liked the theater. It was clean and they had kiosks there so one can buy their tickets w/o waiting to buy the tickets. I did not like the idea of picking where we have to sit, then paying for my ticket.

Sharon Rice

Drove 30 miles tonight to see Shaft as was advertised on their site starting just after 8PM. Got there at 7:45 waited out turn only to be told last showing was at 2. Then our website is often incorrect and not up to date. WHY is this? Very poor attitude on girl selling tickets. Like too bad so sad.

Wesley Hofferek

Under staffed and long lines waiting for concessions. Poor management. We will never come here again. Nothing but excuses from management.

Fred Popov

Concession is a complete mess. Lines here are long an unorganized. The kids running the registers don't care at all. I attempted to use a $1 off coupon for popcorn and their scanner would not read it. So instead of getting a manager to accept it the girl just said sorry it didn't take. I insisted but it was a waste of time. Then she deliberately over buttered the popcorn when I told her go very light on the butter.

Jerone Martin

No issues on my recent visit. We watched a movie close to the end of theater release. Not overly crowded, quick service for popcorn, and clean theater. Sound and visual quality was good enough for me. I will say I don't have high standards for video and sound so take that comment with a grain of salt if you have high standards for those.

Scott Brinks

Went to see the movie Avengers. Got there 20 minutes early. Stood in line for 40 minutes to get popcorn. They obviously do not know how to plan for a busy day. Of course over priced! I have now been in line for popcorn for 65minutes and my movie started 40 minutes ago.. Cinemark is a much better value in Centreville. Luxury reclining seats, same price.spoke to the manager he could have cared less and did nothing for me.

Donna Miller

I love going there and seeing movies. It's worth going there and watching new movies that are coming out.

Kinya Franklin

Avengers End Game opening weekend was the absolute worst experience. How do you grossly underestimate your staffing requirements for such a much anticipated film? 40mins in line waiting on popcorn and soda. Why? I had my movie companion record the first few minutes of what I was missing. 10 mins of the actual film to be exact. I’ve never complained about the lackadaisical disposition of the concession staff, but working expeditiously doesn’t seem to resonate with today’s young workers. And for crying out loud, stop wasting time on trying to up sell me on every thing. I know what I want. BOTH popcorn machines should have been running. You should have had order takers and order fillers, not employees doing double duty. You should have the snacks that take longer like, burgers, pizza and sandwiches ready to go! You would have sold them, trust me. And twice I witnessed customers coming to get their large tub of popcorn buckets refilled AHEAD of customers waiting in line to eat their first kernel. Looking annoyed that they had to wait! Entitled a$$es! WTF?! I used to love this theatre. It’s close to my home and it’s newer which usually means cleaner. For what y’all charge, I’ll just go to Cinemark.

Marquelle Adkins

Very clean theater. The staff are friendly. There were several issues with reserved seating around us. Not sure if that is because they have some reserved and some not or just people sitting in wrong seats. You can get discount tickets if you eat at BJ's Brew House. Oh the seats AR comfortable, but they don't recline. Still I would go back again.

Eugene Hoitt

Been here multiple times, and while they have great food and events, their customer service team sucks. Multiple times when they didn't know about special items they need to give out during events, including today's Capt marvel bundle. The Manassas theater us better, even though they don't have the food selection or special events.

Gregg Poss

Went to the Regal Gateway in Gainesville tonight. The service was horrible, and the popcorn was the bottom of the barrel...small pieces and lots of seeds. There were 7 people working behind the counter and one lane open. Another lane opened, apparently to take care of an employee who clogged up that lane for 15 minutes. Once the person was done with the employee, that lane closed...and there were people left standing in a line. Nobody behind the counter made eye contact with any of the customers. There were no lines, and the customers were all talking to each other about what to do and where to go and whether there were lines or not. Nobody knew what was going on. I've been to this theater many times. This was NOT the type of service I've come to know for this particular movie theater.

ZvzzBzzdy Z119

Nice theater but poorly managed. Update: Well it's Friday and there are only two food registers open... on a Friday.... Manassas has three or four open during Fridays with less traffic. Tell me again how you guys are working on giving customers 5 Star experiences. Should I just bring my own popcorn?

Joshua butler

Staff are friendly and each individual theatre was clean

Dorothy Macklin-Hurt

I actually love this theater, however I was there to see the Avengers Endgame on 4/28/2019 and lost an earring in theater 8, my daughter and I sat in seats 16 and 17...its probably still underneath one of those seats. I have been back to the theater twice to inquire if anyone had turned it in only to stand at the customer service desk as employees walked by, left and re-entered the area...never acknowledging the fact that I was standing there to ask if I needed some help! This happened twice on two separate days and both times I just walked out. This is a wonderful theater but the customer service could stand an upgrade. Can anyone reading this post tell me how to go about inquiring about the lost and found at this particular theater, I'd greatly appreciate it.

Risa

This place is great. The only down side is that you have to buy your tickets outside... during winter that’s quite a predicament. Other than that it’s a great cinema.

Douglas Cokenour

Great theater! Staff was great

Patrick Elliott

This is our favorite theater. We drive 40 minutes to go here. The sound is excellent the seats are comfortable and there are really good restaurants and shop all around it. I recommend uncle Julio's.

Missypyxi

First complaint: We arrived at 12:00 for the Avengers: Endgame 12:30 showing. We waited in line for popcorn and finally got it at 12:40. Yes. 40 minutes waiting for popcorn. I have never seen anyone move so slow as the three concession stand employees on duty. It was almost like it was deliberate. Everything was at a snail’s pace. If it wasn’t for the 15 mins of previews, we would have missed the beginning of the movie. Second: Sound. The volume was so low during the non-action parts that I couldn't hear it over the sound of the person next to me crunching popcorn. It doesn't cost anything to turn up the volume. Every little sound in the theater could be heard over the movie. Third: after the movie was over, we were looking for a place to recycle our 3D glasses and were told by an employee to just throw them away. I was so disgusted by the waste of plastic. I have never seen a theater as poorly run as this one. Save yourself a bad experience. Go somewhere, anywhere else.

Yolanda Montgomery

Nice theater. They never have adequate staff for the long lines. Further, the "managers" never help out. They walk around a lot and act like they are busy.

Kevin Porter

Great theater very clean.

Tim Taylor

Despite its size, a good theater. Great seats. Solid sound systems. Reserved seating is also a cool feature.

Michael Podgorny

Terrible management experience… Use the kiosk to buy tickets and apparently the printer jammed inside and we did not receive our tickets. I asked several times to see management and have now been waiting 35 minutes with no help… I’ve now missed the 1:00 movie and now pressing to make the 1:30 movie. Absolutely ridiculous! Update: After 45 minutes, Cody came out to help... retrieved our tickets from the kiosk, walked us to our seats for the later (1:30) showing and gave us 2 vouchers for a future movie. Thank you Cody for your help and making things right. We will be back and I understand mishaps happen. Thanks again for your professionalism and hospitality!! Updating my rating to ⭐️⭐️⭐️! Cody gets ⭐️⭐️⭐️⭐️⭐️

Brett Basler

Great theater. Clean and safe.

Mary Vreeland

The Staff we're nice and very helpful.

G Behrle

Movie theaters are fine. The food services are always frustrating. Never enough staff. Takes forever to get a simple popcorn and drink. 15 mins to get service. Ridiculous. Lines deep out to the door. One popcorn machine in operation. So. Frustrating, and then the cost of the food is high. They need to fix this

Heather Shields

A member of the staff made my boyfriend leave the theater when he was only trying to find his seat, then refused to let him back in after I finally went outside (where he was waiting) to see what happened. They said he was causing a disturbance.

J&S Rexrode

It's a very nice movie theater

jason Hilllin

Fun theater, just need to get their concessions figured out

M S

Very comfortable theater with good sound

Giuliana Sanchez Lopez

Longest time I have waited in line for popcorn. Very slow service there. Took them almost 30min to serve 6 people in front of me. I almost missed the beginning of the movie. Other than this everything was good but that highly affected my experience.

Jennifer Bentz

First theater is clean. The ticket taker/concession stand person was patient. Equal opportunity employer here. I love it. Thank you for sparking a positive conversation between my son and i in regards to disabilities.

lia

I love going here with my friends. I also really like the places around there for after the movies. They also have a little game area inside if the theater.

Chip Mills

Box office is horrible here. Took 35 minutes to get tickets. POS terminal crashed right after it successfully charged my card. Rep had to call a manager, took five minutes for him to show up. He rebooted the terminal and informed me my card had NOY been charged. Fortunately my card instantly registers charges via thier app. Was able to show the manager he was wrong about the charge not going through. He voided that transaction and left the ticket rep to try again. Rang up four adult tickets instead of two adults and two children. Had to correct the new transaction, all while we (and a growing and frustrated line) stood out in the cold. There are too many other theaters in the vicinity. We will not patronize this one again. Theater was very dirty to add insult to injury.

Mean Gene

The line for the food is way too slow. 30 minutes in line for popcorn is a little bit insane on a Sunday morning. Average time at the register per customer is several minutes. That is just not right.

Archaon

Very shiny, but way too loud. Note that this was a RPX Movie. Even IMAX style movies should make sure that the overall volume of the movie isn't enough to do hearing damage or even just cause discomfort. By the time my family exited the theater, we were all complaining about our ears hurting from the sheer volume of everything from trailers to the movie itself. If we wanted to trade hearing damage for fun, we'd go to a concert, wasn't expecting it in a movie theater.

Diego Diaz

The "reclining" seats are not very comfortable. Food was expensive as is expected from a theater. Not a whole lot of entertainment while you wait for the movie to start. Just a few claw machines and 3 arcade games. Overall for the $125+ I spent, 2 adults 3 kids, I wasn't very satisfied. Just to reiterate- the seats aren't comfortable, if you want to recline you have to keep your back pushed back. At least you can reserve them. Next time I'll go to the Centreville multiplex. Their seats are comfortable and are power operated. Only came here because of a gift card I received.

Brittney

Temperature was subpar for the humid weather outside. I'm normally chilly in the theater but not today. Too many kids allowed in the theater without parental guidance. Muggy, dirty, not what I generally expect from this theater. I guess summer has them busy and low on staff to keep up with the high demand of moviegoers. Will be returning to my regular theater after this experience. Not the theaters fault but the kid next to me smelled horrible. Seats SUPER close to one other. Theater was 98% KIDS!

Ken McNeill

Overall a good experience in an RPX room to watch the latest Harry Potter movie, but given that the theater was largely empty, the automatic seat allocation resulting in having our family of 4 slotted in between 2 other families seems strange. It may have made for easier post show clean up but allowing a bit more space around parties when it is available would have made a better experience.

Angela Mcilwain

Good as always and nice to have a better option than potomac mills

Judes epic dimensions Yt

Great experience oh, really really good food at a reasonable price, and pretty good drinks. The only thing wrong is the seats could recline and be a little better

Bryan Lee

This is our favorite theater in the area. the shopping center is really cool and have awesome atmosphere. This place is always clean and no long queue evening time. Food section's turnover is pretty fast too. All the staff have outgoing characters and helpful. Always active place!!

Jess Jess

This place is nice and clean, jist that They need the reclining chairs.

Fizzy

It was nice and clean was packed but overall a good experience

Tim Pennix

Nice theater to watch movies.

Nolan Wood

With this Regal Cinema location I recommend coming in later in the day if you've bought tickets online, you'll be running a gambit on whether or not the fella with the QR scanner is there to scan your online tickets, something I really don't like having to contend with. I recommend coming in around the mid afternoon time frame to buy tickets on location. Otherwise, it is a clean facility that handles its customer service to the best of its ability.

Zay Bushrod

Its really nice and its definitely bigger wish there was 2 beer line

Tracey Mosley

It really sucks on a Friday the busiest night of the week and there are 12 registers and only 4 people ringing up people .....40 mins in line ....just crazy...

Makena Barnes

Consistently great service and friendly staff

Jeong Wook Son

The consession stand is extremely slow and inefficient. Don't bother getting large popcorn, you will miss 15 minutes while getting a refill.

Virginia Mensan

I would give them 5 stars if only they would get some independent/ art films! It's large, clean, and the staff is fairly efficient and friendly. Popcorn is mediocre, but other concessions are varied and good. They need to get paper towels in their restrooms instead of the noisy, germy blowers. The hearing-assisted devices are good, and there are 2 kinds to choose from. Lots of restaurants and shops within walking distance. Great place to spend an afternoon or evening.

Joe

Concessions are a disaster. Waited 30 minutes for a large popcorn. Had to wait an extra 15 minutes to order a beer. Would not recommend, go to Manassas.

James Lagasse

My first choice for a movie experience...clean....really comfortable seats..occasionally a little too loud, but a killer sound system...I'm a musician, so sound is very important for the viewing experience.

Jon Bowlds

Fast service accompanied by sparkly clean atrium and theater. Concession attendant, Christian, was particularly helpful. Assigned seating at the box office was new to me. Apparently they auto-assign from the middle out but you have the option to change to any seat that's open. Didn't realize that second part so we took the auto-assigned seats. Pretty hilarious to find the theater only had three additional people in it, two of which came after us and had picked the seats we moved to after finding the theater empty. Couldn't even get mad as we had joked a minute before how funny it would be if that exact scenario were to happen. All in all a very enjoyable experience.

Andre Guadarrama

Always have a good time here and very pleasant people.

Madison Rafferty

It has the best movies and popcorn

Bruce Lieb

Customer service at this particular theater is horrible. The manager appears to have little to no control of the staff and lacks the ability to affectively lead or manage this theater. I am the easiest going, most laid back person, yet there has always been some issue at this theater each time my family and I have visited. Zero point in choosing an assigned seat when it is not enforced. Staff and management were extremely rude and disrespectful to my daughter and her friends last night. Manager refused to get involved when my daughter brought to managements attention that a group was seated in her and her friends assigned seats and refused to move. Staff joked and made comments that they should leave and go to Regal Manassas. I had to come from across the street, buy a ticket and go into the theater to handle the issue myself. The people pretty much got up immediately when I arrived in the theater. Manager magically was nowhere to be found. So, in the end. Yes, go to Regal Manassas or Cinemark in Fairfax.

Jacob Riley

Great, clean space. Prompt attention and service. Could be a little more knowledgeable on the loyalty program.

Christy Rodgers

The theaters were way too cold. Everyone in the theater was freezing, theater 13 for fantastic Beasts on 11/18/18 at 12:00PM.. it felt like it was 36 degrees. It was hard to enjoy our movie experience..

Veronica Franco

I originally rated this place 5 stars as it's easily the best theater in the area. But, the concession area is always understaffed, the service is hit or miss, and they removed the seating in the lobby which is a terrible move for seniors and others that might need it.

James Stamps

Always clean and the ticket takers are especially friendly

Rachel Smith

Very roomy theater, polite servers. Loved this theater.

R C

Nice place. Very clean and comfortable. The sound system rocks. You can pick your seat online. Not cheap, however, but worth it.

Jackie Choice

Very nice and clean theatre with comfy adjustable chairs. Will definitely be back.

Galen Tackett

The manager closed one of the refreshment line because, he said, the person working there was supposed to be doing something else. He just left everyone who had been waiting in that line to get in line behind two other longer lines. Rude.

Benita Hughes

Very nice! Hobbs & Shaw action pack move.

William Guevara

The best movie theater is clean

Steve M

Snack bar takes WAY to long!!! We stand in line average 8 to 10 mins. Usually longer!!!

Jared Hall

Fantastic theater with a great sound system and recently added reserved seats which makes getting better seats easier

Sophie Steele

Sarah in the box office was EXTRA helpful. She let me know how much time was left before the movie started and even let me know which was more costly btwn popcorn or soda.... at the box office. Staff is great, -1 Star is for their boring work environment. Play music in the lobby for the workers! Good Management = Happy Workers

Natasha Eitzman

Show up 45 mins before your movie starts you WILL stand in line 30 mins for snacks/drinks. Slowest concession stand workers ever. They need to hire more people.

Patricia Vargas-Browning

It's a ok place. There's was only 1 person at the ticket box and the line had 35 + people waiting.

Marcus Mancini

Nice theaters, often long lines at concessions

Nicole Naum

We almost always come here if we want to go see a movie because it's close to where we live, clean and friendly. it's also nice that there are restaurants surrounding the movies, quick bits and longer sit down restaurants. Only thing missing is the new reclining that some of the theaters have.

Jared Rice

Great theater location and overall great experience. There are downsides, however. The theaters are always cold, so bring a jacket (even in the summer)! Also, there is never enough staff at the concessions counter. You need to arrive at …

Allysico

Every employee that I encountered here was rude, the person taking my order (Madison?) never called me over and then gave me attitude when I walked up after a minute. This theatre usually is pretty high class but after tonight I won't be returning.

Beth Lacy

Always kept clean. Great theaters!!!

Bengal Tiger Three

Clean theatre, good food, comfortable seating, polite staff, and patrons are respectful of others, highly recommended!

jessie smith

Awesome movie theater, your tickets are seat specific so get there early enough to claim the seats you want.

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Regal Virginia Gateway & RPX en Virginia
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