I'd like to forewarn any readers this may come across as scathing. Staff is great. Management is not. Popcorn is subpar.
Me and my girlfriend stopped by today for a movie. Initially the experience was very pleasant, an older gentleman gave us our tickets and was very funny and charismatic. The minute we got to the food court to order popcorn and a soda things became odd. A younger lady took our order, but was stopped by a manager (I assume as he wore a sort of suit and had a button down shirt), who proceeded to then correct her on her hair being down in front of us. This in and of itself wouldn't be an issue if the tone and verbiage he used was befitting of a manager, instead, he was curt at best, and dismissive / seeming to aim to embarrass her at worst. Having been a manager myself at multiple points in my life, I empathize with the young lady as the way the situation was handled was horribly unprofessional. In the future, as I'm sure someone will read this, issues with your staff ought to be handled in private, with tact and consideration, after the situation has passed. Not during and in front of your guests.
We then got into the theatre and began to wait for our movie to begin where my girlfriend discovered a hair in her popcorn. Working in food service myself I'm understanding of mistakes like this happening and went back to ask for a new bag of popcorn. A helpful blonde lady was very apologetic and assisted me in the company of the manager, who didn't utter a word or acknowledge the situation, but was within earshot.
Upon returning to the theatre my girlfriend found yet another hair. It was at this point I decided to write the review.
It's one thing for a simple mistake to be made regarding hair in food, and while we were given another, finding hair twice is inexcusable. At the very least emulating a guise of consideration (emptying the popcorn and making new popcorn) would have been the proper thing to do. If not for quality of service, then according to food safety regulations.
Overall I feel for the staff who work there. Most of my experiences have been pleasant, if not with little bumps here and there. Fortunately there are many movie theaters wherein the food is better and the staff isn't berated in public.