I have never been to a worse theater than this Heritage Park in Altus. I've lived in Altus for four years now. Unfortunately, I have been to this theater many times for different reasons. I've always thought it is a bad theater. It smells terrible in the theater rooms. I've been to nicer dollar theaters including the Crossroads Dollar Theater in South OKC. I’d like to state that there have been shootings in the mall within walking distance of that theater. I would GLADLY pay to see a movie there whereas I will NEVER return to this theater. Sadly, I’ve realized that this place is only getting worse. My experience Tuesday January 8, 2013 was as follows; our movie (Les Miserables) was scheduled to begin at 7:00pm. It began at 7:14pm and (I assume because it was so far beyond the scheduled time) all previews were skipped. I personally enjoy the previews because I like to know what movies are coming out. We only have Netflix in our home and therefore do not see previews on TV. As the locals will no doubt tell you, we expected to listen to the movies playing to the right and the left of our theater room, as happens during every movie they play. We listened to the Hobbit on our right and to some movie with a lot of shooting on our left. I promise you if you go here you WILL hear the movies next to you and be annoyed. Furthermore, in the last 20 minutes of our movie the screen went black while the movie was still playing. A friend of mine (who I did not know was there until the next day at work) went to inform the employees what happened. The manager rewound the movie, but then it was widescreen and to condensed to be visually enjoyable. Then, AGAIN it black screened. At this point I was very frustrated. My wife and I left the theater room and asked for a refund. An employee attempted to give us two free tickets instead of our refund. I told him, “I’m sorry. We don’t want tickets to return. We would like our money back.” He had to get the manager. The manager told us that he could not give us a refund because we had already watched 90% of the movie. Although, I know people personally who have not received a refund very early in a movie that black screened at this theater. If I had not already had a terrible experience during this movie I would understand not receiving a refund after watching the majority of a movie. However, I cannot understand paying $16 for two black screens, the soundtracks to two other movies, starting late, and skipping the previews because the movie started late. The manager then offered us two tickets to any movie 3D or not, but we could not have a refund. I said, “Thank you, but we will not be returning to this theater.” We did not accept his tickets. That night was the 3 year anniversary for my wife and I. We are both full time college students and she had to start her semester the next day. This theater turned what was supposed to be a good evening with my wife into a frustrating disappointment. I promise you that you will regret seeing a movie here even if your experience is not as terrible as my experience that night. Go to Lawton or Elk City. They have nice theaters that will give you the experience for which you paid.