ZERO STARS FOR CUSTOMER SERVICE & INTERPERSONAL SKILLS!!! THEE WORST MANGER MEAN AND NASTY AND DISRESPECTFUL ATTITUDE!!!!
The manager is the most terrible and rude and impolite person representing this theatre! I purchased two tickets for two different shows at separate times (initially going solo).
On the 2nd movie I was able to have a friend join me, but the seat next to me was taken. Very simple and easy fix, or so you would think. I asked for my seat to be moved to a different one and purchase another, so my friend and I could enjoy the movie together, therefore bringing them another customer and more money, more business!
She said, “I can’t offer you a refund!” I explained very politely that I did not want a refund, I just wanted to change seats and purchase a second ticket, that’s all! Nothing more nothing less! She said, “I can’t do that!” and became unprofessional and argumentative! I asked why? Disrespectful and rude, She said, “I don’t to have to tell you that!”
She said she would have to void the ticket, which would mean it’s a refund. I nicely explained again the same thing. When she became rude, nasty and mean I asked her for the manager’s name and number. She said, “I am the manager there’s no one else!” “I run this!”
When I asked for whom she answered to (her boss), she acknowledged that there was someone she answered to, but said they would take her side! Begrudgingly she wrote the number down on my ticket (that she absolutely refused to switch for another seat) and then said, “I don’t have to give you anything!” and quickly scratched the number out making it illegible so I could not complain on her rude behavior! She then told me, “If you don’t like it you can leave and don’t come back!”