I wish there were a way to leave a more granular review--there are some things I like here, and some I don't.
On the plus side, seating options are great, including some recliners. They also have Coke Freestyle machines for soft drinks, so refills are unlimited and free. Their pretzels are tasty, and they will bring concessions orders that can't be immediately filled to your seat (see below). For those who want a cocktail, they have a bar. You can purchase your tickets online in advance.
To me, the location of the bar is a downside. It's the first thing you encounter when you enter the lobby. Its often been quite busy and loud--its not an experience I really want to share with my kids when going to the movies.
They really could improve signage for those coming in with pre-purchased or electronic tickets. The first time I was there with e-tickets, I ended up waiting in the concessions line (no one was in the ticket booth), only to be told we didn't need to check in, that we could just head to the theater. Of course, it would be nice to know which way to head to find a specific theater, especially for first time visitors.
Cleanup between films seems to be limited. On all recent visits (three over the past five months), there has been trash either on the floor or sitting in adjacent seats (in the recliner section, to boot).
On our first--we were pleasantly surprised by their offer to bring our popcorn and pretzels to our seats. I was a bit surprised about the popcorn, because their hopper was full, but we were told they were making it fresh. We had arrived well in advance, and our pretzels were delivered less than ten minutes after we found our seats. They forgot the popcorn, however. The apologetic staffer told us he'd be right back. Nearly ten minutes later, after the previews had started, we still didn't have our popcorn, so I had to go out, flag someone down--the concessions area was then super busy--and retrieve it myself. The movie had just started by the time I got back to my seat. We didn't get as much as an apology.
If things are cleaner and there are no further problems with service on future visits, I'll likely revise my review.