Here we offer you all the feddbacks of people who are consuming the services and products of The Grand Ambassador (Movie Theater) near to the state of Louisiana.
At present this firm has a rating of 4.4 stars out of 5 and that rating was based on 692 reviews.
You must have seen that the average score it has is very high, and it's based on a large number of reviews, so we may conclude that the score is very reliable. If there are many people who bothered to rate when they are happy with the service, it works.
You know that we don't usually stop to give tatings when these are positive and we usually do it only if we have had a problem or incidence...
This Movie Theater belongs to the category of Movie theater.
Nice place. Good ppl working. Fun!
good service and great reel rewards benefits
Clean place, friendly people
If only they had reclining seats like AMC
The whole place stinks of mold and mildew and feels damp inside. I will not be back.
I am FOREVER grateful to the Grand 14! I have a handicapped child who has a weak immune system and cannot be around other children. The manger, Michael, roped off a section for him and only charged us for the seats we used! From now on the ONLY theater I will be attending is the Grand 14!! God Bless You!
My niece and I enjoyed the movies there.
Would be the best if they had a bar but they make up for it by having a pretty sick arcade machine.
The theaters and seats are clean and comfortable, and the snack bar has quality too, it just costs entirely too much without showing any real benefit as to why
Not as big as the other grand but definitely slot quieter to watch a movie without interruption
Great. Clean and the best seating
Very nice theater. Comfy seats. The place was very clean. Customer service is great!
Great theater to watch movies!
Great movie viewing environment. Every theater I've been in is clean and comfortable. We don't have a ton of movie theater choices in Acadiana, but the Grand is always my first choice.
Me and my husband come here twice a month for movie date night and it's always been wonderful! Also this grand theater is the only one that shows different movies then the others.
Really enjoyed the venue easy access would come back again.
Nice staff and the bathrooms are always clean. One of the best things I can say about this theater is that the sound isn't too loud. Some cinemas the sound is way too loud and this one is perfect balance of talking to music to other sounds.
Friendly staff and very efficent
Clean friendly and great to get out and enjoy with the family, but going to the movies has become so expensive.
Great movie theatre in a central location. Easy to get to & usually has most of the new showings. Price is typical of all other movie theatres, which in my opinion is a bit expensive. For a child that just turned 5 to be charged the same as myself, 27 years old, seems a bit much. But I know I'm not the first to feel this way. I would say it was farely clean & the popcorn was fresh. Overall a great theatre!
The staff was helpful movie was great. The 3d was awesome (war for planet of the apes)
Good theater. Nice sound system in most of the rooms. Could be a little cleaner.
Great movie theater .... To enjoy a good time at...not to far into Lafayette ...
Enjoyed going to a movie there. They fixed me some fresh popcorn. The missing element is handicap seats. There was none.
Love going to the movies there since it’s close to home but the theater rooms always smell of urine. Yet the lobby doesn’t.
Movie Rocketman was HORRIBLE
My experience was great.. venom is a must see
Great customer serveice and super clean theater.
Nice theatre. Very friendly staff and very clean.
Very fun place to go to if you enjoy watching movies with your family.
I drive an 18 wheeler & called ahead to see if I could park there while I enjoy a movie or 2 Management said go right ahead so I enjoyed 2 movies. Its a really nice theatre with good seats & fair prices Will definitely be back if I roll thru here again
Clean( Could Work on Better Popcorn)
15$ for a icee and popcorn.
There okay I like their service
The theatre was pretty empty on this Tuesday evening which made for a very pleasant movie going experience. This, despite the fact that tickets were only $7 on Tuesdays. Win win win!
All good except price for food
FAR TOO DIM! I shouldn't leave a theater thinking "I can't wait to get the blu-ray so I can watch most of the movie I missed to dimness!" The projectors are incredibly dim, making for a dismal viewing experience for 2D movies. This problem is persistent and widespread among the theaters. After my last disappointing, and expensive, movie experience, my suspicions are on the theaters saving money and time by not projecting the movies correctly. A quick search confirms that theaters use 3D lenses inappropriately for their 2D movies, reducing brightness up to 85%! I don't know if that's the case here, but it sure seems like it. The last movie I saw I could barely make out the foreground. The background was too dim to even appreciate in most scenes. Straining my eyes to make out dimly lit movies is not my idea of an enjoyable time. The only reason I have the theater at two stars is because it's clean and comfortable. These pros are nearly pointless. After all, you go to the movies to actually SEE the movie.
2nd favorite movie theater in Lafayette. The other Grand is closer to interstate lol. Be sure to get the rewards card for all it's added benefits!
Staff needs to be told NOT to talk loudly to other coworkers about films being screened in front of patrons. Tonight, I was there to see "Puffs". 16 dollars for a ticket to this special one night only performance, and I walk into the lobby to hear the staff member who would be running the film describing it in negative detail to another coworker. I had to put my fingers in my ears and hum and walk away so she wouldn't totally ruin it. She then seemed to be filming me from the booth after the film was over. I turned up into the booth to see her with her phone out and it was pointed right at me. It was really creepy. I don't go out to the movies often and now, I remember why.
Movies are a great way to relax and have fun. The Grand is a great place to do both.
Too damn expensive for the popcorn and drinks I'll never go back
Had fun but wayyy too expensive
Have been here upwards of 10 times, have also been unlucky enough to get theater #3 the last three times. As another comment stated the smell of this theater room is strange. By strange I mean it feels extraordinarily unhealthy and heavy on your lungs. The closest thing I can relate the smell to is a wet must, similar to that of damp towels that have possibly been damp too long. We casually approached employees about the issue, just wanting to let them know. The manager came in to talk with my boyfriend and I. She seems to have a lot of answers about the types of "machines" they were using to help the pre-existing smell, however was careful to note that it smells like an O2 machine they have that cleans the air (clean air does not smell like mold unfortunately). She also stated that the newer theater additions are the only one with with problem, so obviously there's a bigger underlying issue here. I'd rather go to this theater than the one on Johnston because it is closer to where I live, but I also don't think I'd ever want to risk getting theater number 3. I don't have asthma problems but if it'd affecting my lungs I can only imagine how others might feel. Buyer beware, and if you can, avoid theater room #3 at least.
Beautiful theater, friendly staff and very well kept and clean. The ladies room was a bit gross and needed attention.
The lion king was AWESOME
Staff was nice and pretty fast also consistent monitoring in theater which is a great thing you can never be safe these days.
Great place to take the kids always a good selection of films
Got theater 3 as well, we couldn't stand the smell, so we got up and left. Only been here once and probably won't go back until that is fixed.
It's a great theater with solid projectors and decent seats. If you're not a fan of leather seats, which the Grand 16 has, this Grand had fabric.
I wish they had reclining seats. Other than that, it was good.
Everyone was very nice but, the seating area had an off odor. Weird
Great theater. Prices same as everywhere else.
Fresh popcorn, comfy seats, starts on time
A nice theater with nothing to complain about. Any negative experiences I've had resulted from other patrons, not the theater itself. Offers discounted ticket prices for seniors, military, and students, as well as Tuesdays. Shows special screenings such as TCM events. It's an all-around quality theater to have in town.
Have fun in this place
Great staff!!
Popcorn was good. Would prefer diet dr pepper on tap, coke products only. Clean place.
Clean friendly typically the newest of the new...bring a jacket theater gets cold...but I like that...food candy drink pricing is outrageous ..sneak your snacks in....
Older theater that needs to upgrade. Seats are worn out. Staff is very friendly and movie quality is good
Went to see the new Beauty and the Beast movie last night. The theater was clean the staff was nice. The movie however was extremely loud. I took my hearing aids out and still had to cover my ears and I'm close to 88% deaf. Was seriously close to leaving in the middle of the movie. I mentioned to a staff member that the movie in auditorium 9 was extremely loud, I'm hoping they fixed it....but who knows if they actually did. Would NOT recommend bringing your children to this movie theater if the problem was not fixed you WILL have a crying child on your hands (Heck even a few adults left the movie because of how loud the movie got) so please don't damage your childrens eardrums or your own.
Nice place to watch movies. The chairs are pretty comfortable. They have many snacks to choose from and food. There are many bathrooms and water fountains and there is an arcade. There are special boosters for children so that they can see. I liked watching movies over here. I like how they have the drink dispenser that let's you have almost any flavor of drink.
Small theater with a nice layout. Clean place, friendly service
Nice place over priced corporate greed is ruing our nation
Awesome attention very clean
Good entertainment for the family but expensive
Nice screen, good sound.
Very nice place for a movie and a beer!
Nice theater
fantastic!
Nice theater. Sometimes understaffed or slow so get there early if you plan on getting a snack. Usually clean but on my last visit there was a floss toothpick on the arm of the chair.
ABBEY IS NOT VERY KNOWLEDGEABLE SHE NEEDS MORE TRAINING
Very comfortable
Well designed and well maintained.
Loved it
Comfortable stadium style seating with adjustable arm rests or raise them out of the way. Kids pack is a bargain if you want just a little to drink and popcorn.
Gmy cousin Macy. Breaux was killed in the shooting here
Nothing special to go to the Grand. Seems it's the only choice in Lafayette to see a movie.
Don't go to the movies much, pretty good experience. $40 for two, popcorn and drinks
Had a great time watching a movie with my family.
Nice and clean and safe
This was a really nice theatre. Comfortable seats and good popcorn
Clean and comfortable. Would recommend seeing movies here.
The staff was courteous and handled the problem with the credit card machines exactly like they should have. The test if a business is how well they handle inevitable problems. The management and staff make this my preferred theater in Lafayette.
Great theater. It's clean and has good service. We just got done watching a movie and had a great experience.
They are really rude. And kicked us out for rushing to our movie that we were late for and they did not give any refunds. So i spent 30 dollars today on a movie that I couldn’t watch.
Pack a sweater ... super cold inside
We love the grand and all the friendly staff
Meh better than some I've been to.They should probably upgrade to an imax rating. It's more expensive but it's worth the extra cost. Great staff though. 3.75 cause of that
Loved the movie and company I was with. Price shock for ticket and eats, had not been in a while.
I always attend the Fathom special events at the Grand 14 in Lafayette whenever I can. Today's was Some Like It Hot, a true American classic. Thsnk you, Grand Theatres!!!
Avengers endgame was awesome
Love the atmosphere here. Ill drive distance for this theatre
The entire theatre stunk! They need to clean the place up before I ever go back.
We saw"MA" LOL
My family goes to the movies almost weekly. I give the 4/5 rating just for the lack of amenities or features at the theatre.
Being the only movie theater in Alexandria-Pineville area there isn't really much choice to a movie lover. But The Grand Theatre still maintains really good quality and customer service. It has excellent infrastructure. Lot of screens and shows. Good sound quality. I have been there nearly 20 times and never had an unpleasant experience
Had no issues with theatre, just too many people play/use their cell phones today to keep it enjoyable.
Awesome movies
Expensive
A great, clean theater and good staff. The employees are really nice and helpful. If you have any questions about the movie or show times they are happy to help. It is a great feeling to go to the movies and have a good relaxing time. They have discount tickets on Tuesday nights.
Movie theater is cramped and out of date, go across town to 16
Great place for the Matinee!
Small theater with advertising for the events it hosts. Costumes are welcome with a few stipulations, probably for safety. Concessions prices are unacceptable, as with any theater. But there's a CVS across the street if you know what I mean. The seats are textured cloth and comfortable. But there was this persistent smell of urine. I was hoping it was coming from a bathroom into the hall or something. But it was still noticeable in the theater itself. I definitely would not feel comfortable trying to eat in here. Maybe this was a one-time fluke, because the floors seemed clean and there wasn't trash lingering around the building or in the theater itself. But this place could do with a good mopping and some air and fabric freshener.
Great sound system. Food and drinks are pricey, though.
Great place for a movie, service was good, place was clean, I personally like the tubs for popcorn instead of the bags but it's not a deal breaker.
Clean and quiet environment. Friendly staff. Excellent customer service skills.
It's a place to watch movies, just as good as any other
Smells a little musty and there is No One checking bags. Since the shooting I don't mind if they check I want to be safe. The concession are way over priced
This theatre is great, although I find the screens could be bigger. Also, which I think this is the issue that everyone has with movie theaters, is that the prices for the drinks, popcorn, and snacks are outrageous! You cannot tell me that a bag of popcorn is worth $10. But I get it, everyone needs to make their money. If you go often, you should really consider using their "Reel Rewards" program. It helps you get discounts on food/drink items. It only costs $10 per year.
Very nice seating with plenty of space. High quality updates to the movie projection system. Sound is good as well.
Good movies
Nice and clean with comfortable seats
Best Grand Theatre ever! They have the best popcorn and decent bathrooms. Go to this movie theater, you wont regret it#
one of the worst mcdonald's i've ever been too, but it's a pretty good theater, there's an employee there that was really funny , i think his name was michael?
Great movie experience!
Regardless of which theater you're in, the place smells like baby pee. It was so bad we had to leave.
Comfortable seating, great A/C, and perfect movie watching experience. The pricing on the snacks tho....
‘This theater seems to have a great staff of young people. However, honestly, the horrible urinal smell that permeates throughout the theater is so distracting, I won’t be back. Sorry. It’s unreal.
We love movies any time ..
I was greeted by friendly smiles. I also like that they come check in the theatre.
The theatre is great close to home and all.. But the smell of piss in the theater is almost to the point of overwhelming... Don't think I'll be coming back
Always a great place to see a movie!
Clean facility with courteous helpful employees
Nice clean place you can really watch a movie without all the interruptions from people talking Staff is on top of their game
It was real dank. Literally, the room smelled humid. Otherwise sound quality was good and I enjoyed the movie.
Hugh quality theatre. Spacey and good lighting and sound quality. A little expensive but I understand they have to be competitive. Very impressed.
Great Experience
I went to see Avengers Endgame on that day which was my birthday. And I love that they have a photo booth and you can design your photos so me and my sister did the Avengers Endgame photos to remember on that day when we went there to see Avengers Endgame for my birthday.
Food is expensive but Thank God for The Reward Cards! Movies is a good experience there!
Best movie theater around
I like this place pretty well. Clean, comfortable and we'll organized chain movie house....
It's a quiet movie theater, the chairs are confortable the only downside compared with the other theaters in the city is the candy shop and the bar option that you can find in the other grand theater.
Feels wet and stinky inside seats need cleaning
There employees are awesome not sure if the employees see this but this is the “stoner”
Nice place but they need to clean the carpet really good! It makes the place smell!!!
Enjoy this theater! Nice and clean.
cost to much. $15 for a coke and popcorn is way to much.
Very clean. I love the smell of the popcorn as soon as you enter the theater. The staff are also mannerable.
The concessions are a bit pricey, as are the tickets. But the seats are large and comfortable, the sound is good from any seat, and it is a well maintained facility.
extrmely loud sound effects
Great staff
We always go to this theatre. It's our favorite. Friendly staff, fun atmosphere, and good experience.
This is the smaller of the two Grand theaters in Lafayette, but it is a comparable theater. The lobby is a bit smaller, but the concessions are what you would expect. I've never had any problems with the showings.
Nice theater. Just way overpriced.
In major need of some renovations. The seats are lower than the Grand on Johnson and the whole place smells like stale corn chips.
We saw Godzilla. The theater was easy to get to and easy to get tickets. My only complaint was with the seats. Seemed hard and narrow. Very clean theater with helpful and nice employees and I had a very good time.
Disappointing there isn't a bar or ability to purchase alcohol...
Very clean and nice employees