We have all the information of people who know the services and products of Franklin Square Cinema (Movie Theater) in Kentucky area.
At the present this firm receives a rating of 4.1 over 5 and this score has been calculated on 425 reviews.
You must have seen that the average of ratings that it reaches is really positive, and it's founded on a large number of scores, so we can think that the assessment is quite credible. If people have bothered to evaluate when they've done well with the service, is that it works.
As you know, we do not usually stop to place opinions when they are positive and we usually do it only if we've had a problem or issue...
This Movie Theater belongs to the category of Movie theater.
New digital projectors and two 3D projectors.
It's leaps and bounds better since it's under new ownership! It has digital screening, better Dolby surround sound, and much better seating. Just wish they had more 3D showing, starting to go back there more often.
I'm not picky about where I go to watch my movies, so this theater is a five star because it's convenient and close.
When i went to Go see Jurrassic World: Fallen Kingdom in 3D they oversold the tickets so when i went to go see it they seats were full. But thats not the worst part, they had the urdge to ask if really wanted a refund after i ask them twice for a refund.
Friendly, hospitality & seating comfortable.
Old and not very clean. Typical high prices for concessions. Very loud.
Just left from seeing Avengers End Game and the movie was great but the theater was so hot that you couldn’t breath and the whole theater smelled like body odor, several people complained about it also. We will NOT be going back to that theater again!! Management needs to do something ASAP!!! Sad you can’t enjoy a movie that you payed to see!!
Saw Mary Poppins. Movie SUCKED. Movie theatre sucked. Floor was so sticky, everyone was sticking to the floor. Only two employees working. Self serve drinks and buy your tickets at the concession stand. Now I know why I haven't been to the Frankfort movie theatres in over 15 years. My suggestion is go to Lexington Fayette Mall Theatre.
Wonderful theater. Reasonable prices, comfortable seating, great concessions and a great staff that is always courteous, friendly and helpful. Great place to see a movie !!
I love matinee pricing! My whole family saw a movie and had popcorn and drinks for under $40!
Prices are great, popcorn is awesome. Free refills on drinks and popcorn!!! Theater is comfortable and clean. Staff is very nice and friendly
Small theater, nice that it's never very crowded, and cheaper than other locations nearby.
Don't take a chance on this place, because they may not actually be playing what you are coming to see. Spend your money at a real theater. Just drove about 20mi one way to see the last showing of The Nun only to be told that they weren't having that showing. Website still has it listed, Fandango was selling tickets for it, and I even tried to call the theater to make sure it was playing before making the drive. Their recorded message just plays an outdated showtime listing and won't let you speak to a human being. Judging from previous Facebook reviews, this is not an isolated incident. Never again.
A speaker in our theater was blown so we had to hear static anytime the talking or music got loud and the screen had a black spot right in the middle.
Cheap prices just needs bigger chairs for us wide hip peeps
Nice setup for refreshments. Reasonably priced tickets. Clean theaters.
It gets the job done if you dont want to leave town
Clean nice place
Tried calling 4 times to check on prices because they don’t have a REAL website posting the information and showtimes but no answer. Surprised this place is getting any good reviews or business period.
This theater would get a four or five star rating if not for the fact that in the two large theaters the sound mix is off. The surround sound is plenty loud enough, but the front speakers which is where all the dialogue in the movie comes from is far too low. If I do not sit in the middle of the theater or closer, I have to strain to hear what the characters are saying. The littler theaters do not have this issue.
It's sad that they charged us for a 8 month old that slept through the whole movie and a 1 1/2 year old.
Friendly and improvements are great. The customer service was top notch as well as very clean. Will be going more often now.
Great place, fair price!
Nice and cheap option for movies in Frankfort.
Amazing cinema with cheap food. I've never had a bad experience.
Sticky floors, understaffed ( same person running the Concession booth and selling tickets...smh), dirty, poor parking situation, overall it is a neglected theatre that doesn’t get very busy. They didn’t even change their sign for years and years to show what movies were playing.
The movie theater is a wonderful place for all people to go and relax while watching a movie. While this place has very good sound systems and screens, they could be a lot better. Now I'm not saying that I hated the place, I'm just saying that it could be better. If u go to a place like cinemark in Lexington then u can really see the difference. The chairs are also a lot more comfortable, I found the popcorn to be a bit stale, and the drink i got was watered down. But it is still a great place
Love this place, friendly staff and great value.
Great place. Love $5 movie night on Tuesday
Cute, little theater. Reasonable concession prices. My suggestion? Update the place. New paint, carpet and get some stadium seating. I won't be returning for anything I want to see. My son is fine there but not for me. I'm short so having to look around people isn't fun. Sorry.
I took my kids to see Toy Story 4 at the 1:30pm showing. I anticipated having to pay for me, my 9 yr old, my 3yr old, and my 2 yr old, but I also had to pay full price for a ticket for a one week old!!! Flat out ridiculous!!!!
Friendly atmosphere. Clean facility.
Watched aquaman and omg! Delicious!!!!
Old-fashioned cramped seating, not the cleanest I've been in. Prices are good though.
My grandson and me love going. Always very courteous and polite. Good prices.
Nice for older cinema
It was awesome n we didn't freeze to death..
I like how it says good for kids like someone doesnt get decapitated 15 minutes in lmfao
This is a great place if you just wanna catch a movie.
Cheap and good
Seats recline and very comfortable
Great place. People are really friendly and the manager is so nice and tries to accommodate everyone. He seems to be a very devoted manager. Always have a great time bringing the family here!
All was treated nice, and I love the staff we should all support them
IF YOU WANT TO SEE A GOOD MOVIE THAN AN DINNER OUT OR AN AFTERNOON SHOW WITH LUNCH BEFORE OR AFTER, YOU CAN'T GO WRONG WITH FRANKLIN SQUARE CINEMA
The main viewing room on the left had a terrible smell and it appeared the air was not on. I asked the employee at the ticket window to turn the air on half way through the movie. It was so bad, we were breathing through our shirt to complete the movie. We will not be back. It smelled like raw sewage.
They’re always fast and friendly and I love the prices on Tuesday!
The seats are so uncomfortable here. The price for a movie isn't bad and Tuesday's are matinee prices.
I like the theater - it's always very clean and the staff is nice. But PLEASE do something about people being loud during the movie. I was distracted today by children running up and down the aisles and speaking through the entire show. But it's not all on management - parents need to either learn how to control their children or just wait until they're a little older to bring them to the theater. It's common sense, folks.
Prices are high but nice place
Great small town theater!!! Management is overly kind, staff is sweet and friendly. Staff working there have to enforce the rules. So if you bring your baby, you must buy a ticket. Its a rule. No oversize bags, don't bring them in, it's another rule!! Most of the staff are young and paying their way through college. Be kind to them!!!
Was charged a ticket price for a two month old baby. Will not be back.
Older theater. Clean and prices on par with others of its kind.
Decent theater for the price!
Expensive and i dont think we should have to pay for kids under 3yrs at regular price
1. Old theatre that needs serious updating. 2. Went to a 1 p.m. showing on a Friday. Staff was very nice. 3. Not a great selection of concession treats/foods. 4. Carpet in hallways and like wet dog. 5. Seats very, very, uncomfortable. 6. Staff had to be told by movie goes to turn up volume. 7. Need sugar free options with conversions. Gave a 4 because of the staff.
Had some issues with kids being loud using their phones texting taking pictures. It was very hard to watch the movie. I went out told the manager and I feel he handled it. He also Compted my tickets and give us tickets to see a free movie. That wasn't my goal. But I did apperciate them. I love the popcorn and the cinemas I've been in are always clean. I'm very satisfied with Franklin Cinema. Thank you guys.
It's got all the latest shows and prices are a little better than most other theaters.
Friendly, helpful, theater was quiet; all around a pleasant, and good experience.
Very cheap, seats could be a bit better but the price makes it definitely worth it.
Lots of fun! I enjoyed the down to earth environment.
Could really use a remodel. Snack prices are way too high. A family of 4 should expect to spend 50 plus dollars if they want anything besides movie tickets.
Good movies friendly workers
I will never recommend this theater to no one, after being treated unfairly by the staff before I could even get inside of the building. I was told I couldn’t bring my purse inside the theater, after placing my purse in my car. I proceed to go inside the building and see others carrying a bag similar to mine. When I asked about a refund the only thing that was told to me is that the lady must have slipped by them. Not once was this lady asked to leave the building to take her purse back to her car like I was. I will not give my money to a theater that treats other unfairly due to the color of my skin.
Went to go see the new avengars movie. The young men behind the counter concession counter ,was great .one femail staff member not to pleasant she was the reason I didn't give all five star rating . The nachos was really delightful. The popcorn was really good as well.
Staff is always friendly, prices are decent. Snacks are basic movie snacks. Seats are a little tight if you're not in theatre 1 or 2. Generally cleanish, small restrooms.
Small town theater with a good selection of movies and food. Nothing fancy but clean and quaint.
Nice theater, rarely busy.
Good not great
Enjoyed the show!
Love this theater. Great price great popcorn nice staff!
Clean enough for an older establishment. Granddaughter enjoyed the movie.
Greatly improved when republic theaters purchased this place. So much cleaner, the new seats are more comfortable, the floors aren't sticky anymore. The screens are better quality as are the projectors that have made the movies more detailed. It's nice to finally not have to travel out of town to go see a movie.
Staff are friendly and the popcorn is great.
From the posted movie time, I waited over 20 minutes for commercials before the previews even started. Floors are sticky.
Great place to watch movies, decent price especially before matinee times.
Good movies at good price. Chairs not to comfortable
Always great customer service. Seats are not the most comfy, but the price is right so we deal with it :)
Guys pls go see shazam
Poorly ran theatre. Had a bus bring in a load of really nasty people that literally ruined the last movie my wife and I went to see that was on its opening day. We got up only a few minutes into the show and ask for a refund. We were not given a refund but were given two passes to see a future movie or the same flick. We decided today to go see a movie, the new Lion King movie and were told that the passes are only good for movies that are two weeks or older. Tried to argue the movie we got the passes for was on opening night and we paid full pop for the tickets. Needless to say we will not ever go back. My advice is go find a real theater with comfortable seats and nice employees.
Watched infinity wars here day 2. Seats were plentiful but not reserved. If you're in a pinch for a popular movie this place will have a seat for you when bbn others dont.
Wonderful popcorn, comfortable seating and great service.
Love this place!Its a good place to go to see the latest movies with your friends!
Not a bad theatre at all. Albeit the only theater in Frankfort but the upgrades are definitely appreciated. Decent assortment of snacks and drinks.
We usually have a great experience at this theater. Snack bar staff is always friendly and helpful. Tonights experience was awful to say the least. there was a couple in front of us who talked THE WHOLE MOVIE.. Some people left, my husband went out and reported the behavior as well.. They sent a kid in to find the culprits, who was of no use at all. My suggestion is to have security in each theater to thwart this behavior.
We loved it!
Nice theater. Not totally updated or newest amenities, but still worth going to. Prices are fairly cheap.
Glad this theatre was re-modeled. It was in dire need of improvements. Screens and sound are better along with non-broken seats. Maintained much better as well. Sometimes they run short staffed and you have to purchase tickets at the concession stand and that can cause a bit of a delay. Not that big of a deal if you can plan ahead and get to the showing a little early. It doesn't have all the bells and whistle's of larger theatre's but it is more than adequate for a town this size. Pricing is very reasonable.
We went to see the movie A Drift and that is a movie....that I could watch again..... always like going to the Franklin Square Cinema......it is a little far for me to drive....but that's the only Cinema that my friend will go..... it's out of town.
Since new management took over the place it has been great ! Staff is friendly and the theaters are alot cleaner ! Take my family all the time now!
The movie was awesome
Very friendly and helpful staff. The food is very reasonably priced and so are the movie tickets! Clean and comfy theatres!
theatre 5- dialogue and some effects sounding like it was being played through a tin can. Sound system in obvious need of repair.
We had a great time. The facility was clean and the staff was very heloful.
Prices are very reasonable. Occasionally, there is quite a wait outside to get tickets, hence the deduction of a star. Otherwise, it's great. And concessions are well-priced, too. You don't have to sneak in snacks anymore! Haha. And remember with movie theater popcorn, less is more or you'll make yourself sick.
Awesome Staff and good popcorn!! It's NOT a big nice theater (like in Lexington) w plush seat that recline but good prices and super nice people make this my theater of choice
Decent place, cheap on Tuesday, always clean. Good service
Was great, clean and well maintained
Cozy. Popcorn is good. Has pepsi, I prefer coke. Nice feel. Sounds are good. Screen in good condition. Easy to get to. Price is OK.
We really enjoy going to the movies there....... the seating to me is great.... I really enjoy the popcorn and large drink.... with the large combo u can get free refills....try it if u live in the area I believe that u will enjoy it too.
Tight seating. Snacks not as overpriced as some theaters. Cheap tickets!
My son goes with his Papaw every time a kid movie comes out. Most movies more than once. He loves the new spiderman
Clean theater, friendly staff, comfortable seats
Reminded me of our old theater in Monticello.
Affordably priced movies, friendly service, decent facility.
Decent movie theater. Not as expensive as places in Lexington.
Good movies closet to home
Man I would come here every time I would want to come here and enjoy my time here
Friendly customer service, nice movie theater, and most important reasonably priced!
Love going with my daughter. Always a good time. I really don't think the prices are bad either
Our weekly event for a night out. Small town means usually no lines. Take a jacket, it's cold inside! Captioning device available free.
Price's not to bad place is allot cleaner than before
Great price discount on Tuesdays!
Love the movies go here
Small town feel with $5 Tuesday at the local theater.
Very DISAPPOINTED that unless a church sponsors a Christian based movie Franklin Square Cinema will not show it. This policy needs to be changed!!!
Since new management has taken over they have made several changes.There is rarely anyone at the ticket booth now, you go in to pay instead. They have better family deals for popcorn and drinks now, including free refills on both. Was so stoked to see sweet tea at the drink machine during our last visit. All of the staff we have encountered at the concessions in the last few months have not been friendly. I get that it is the holidays, but just a little friendliness goes a long way. Over all we prefer to come here instead of driving to Lex and do like a lot of the changes they have made.
This used to be one of the best places years ago. Now they have turned several one room seating and screen to two with much smaller screens. One room has the screen so close to the emergency exit door, that when the lights go down for the feature the bottom right side is lit up green form the exit sign. A very large amount of screen. The sign out front doesn't display what movies are playing and the times anymore, now it just gives the number to call. A sad end to the only theater in Frankfort
It's a small theater. I have no complaints. I'm happy they show movies that a variety of viewers would enjoy. They have decent family deals at the concession stand and even huge bags of popcorn
Takes me back to my child hood days at the movies. Older theater but clean and nice place to see moive
Its a little outdated but the staff are extremely nice. Good place for a family movie night.
Bathrooms are a little smelly and the movie lost its sound several times.
They are a very staff. Popcorn is always fresh, and you can't beat seeing a movie for $5 on Tuesdays
Best fountain drinks in town. Popcorn was hot and fresh. Bathrooms were clean and employees friendly and helpful.
This theatre has consistently gotten better. I used to avoid this theatre like the plague, however, I legitimately enjoy attending here again.
Me and my son enjoyed "incredibles 2" there with popcorn and drink. Cinema 3 was for us and it was small cozy cinema with perfect movie watching condition, nice. The only thing that they can fix is the seats are not nice for 5 year old as seat going in and out all the time. Anyway! Its still good for 5 stars ;)
Watched 2 movies at this cinema and have been disappointed each time because it was a date night with my girlfriend and I! Come on, step your game up and play awesome movies or shut this place down.
Popcorn and drinks were fine,but service slow
We love to come here but new seats please!!
Aquaman was rockin with special effects, I wish they had it in 3D
So I had to pay 6 dollars for my 2 month old baby. I am not in it for the money or for pity. My friends and I took had a girls day out and I had to bring the baby with me. I was polite by every time she got fussy I took her out. Unlike times in the past when I have go to the movies and someone brought their baby and it would cry and they wouldn't take it out. I think it is ridiculous that I had to pay for her when she slept through the whole movie. I will not be returning to this theater. The one star I gave was generous
Had a great time.
Great experience went to see It chapter 2 lovely service great people no one talked during the movie!
I was an out of town guest in Frankfort when deciding to go see a movie at this location. I was not impressed at all with the theater. But I believe this is the only location to go to the movies in town. The theater is very outdated and they have very limited showings for what movies are being played on a daily basis.
I think it's high time for renovation in that place just saying.
Can't beat it for local. Good prices, and good sound, good display.
It's a nice little theater. The people are friendly. Nothing fancy but the popcorn was fresh and the prices are reasonable. The only big drawback I saw was that you have to line up at one ticket window that is outside to get tickets! On a nice day that may be no issue but it was rainy when we went and there wasn't much to shelter the kids and ourselves from the wind and rain.
Great theater with comfy seats in the little town of Frankfort and we are very fortunate to have this theater. You can watch 3-D movies at 1/2 the cost of other theaters in bigger towns.
Love the super tuesdays. Great for the family and 6 theatres for various options. Have been three times this summer.
Great big black spot on screen. Very distracting
Nice little place to go for a quick movie. But needs updating
The parking here is extremely bad I've never seen anything like it. The theater is flat floored very cheap looking. the movie I went to see they had trouble getting the sound going. I would not recommend this place. I would however recommend if you got the money to put up another theater because this one needs to be shut down.
Seats don't lean back but are comfy. Like the free soft drink refills. Wish they had a better frequent buyer rewards program. Closed captioning device had to be reprogrammed as it wouldn't work during beginning of movie. I go there regularly.
Love to see movies here. Good prices.
Great place thumbs up
Nice clean movie theater enjoyed my movie experience little pricing on possessions but overall good for my area good location food to eat nearby ice cream parlor nearby plenty of parking
Some other reviews may me chuckle a little. If those people only knew what those cinemas USED to be like... Anyway, the facilities are now clean. Ticket prices are some of the best you'll find. I'm saddened they decided to do away with SnoCaps, but I'll live! Theaters now actually HAVE Dolby stereo, as well as the capabilities of showing a 3-D movie...in 3-D! My only negative comment is I just wish they would show more independent movies. Since this is the only cinema in town, I just wish they could be more diverse. However, I also know they can only show what the distributors send; therefore, this point may be moot. A very HUGE step above what used to pass for a cinema in Frankfort, KY.
Always a good time
Really needs updating badly. I do not care for the concessions either.
People are real friendly and it's decent prices for the cinema that make it affordable to take your kids
Me and my husband take our kids here to watch movies. It's very clean but super expensive to buy food and drinks. Would go there every once in awhile.
Great screen HD sound good custom er service
Good place to watch a movie. Ticket prices aren't too bad. Could use an update.