You have all the reviews of people like you who purchased the services and products of Cinemark Fayette Mall and XD (Movie Theater) in Kentucky area.
Right now the firm receives a rating of 4.4 stars over 5 and the score has been based on 1220 reviews.
You may have noticed that it has an average rating is positive, and it's based on a large number of opinions, so we may be quite sure that the assessment is very reliable. If there are many people who bothered to value when they are happy with the service, it works.
You know that we don't usually stop to write opinions when these are positive and we usually do it only if we've had a problem or incidence...
This Movie Theater is included in the category of Movie theater.
I was still comfortable in a crowded theater. Picture and sound was good too!
Expensive but stadium seating/reclining and clean as it gets.
Very modern and up to date on newest movies.
Had a great time. Service at the concession stand was slow, but seating is excellent, the place was really clean... Concession prices are outrageous, but that's anywhere you go anymore.
Great place to watch movies.
This is the only place we go to here in town. Never disappointed.
very nice theater. they dont have the large reclining seats that many theaters are going to but their seats are very comfortable and appeared new. most comfortable non reclining seats i have sean in a theater
Miss the arcade but the new bar looks nice. Not sure on the pricing on it though. This is my go to theater
Not to busy especially late nights.
Clean, comfortable with all the amenities you could ask for.
It was pretty clean and spacious
Great movie theatre. Only we go to.
Just like any Cinemark theater, anywhere. I don't know if all of their theaters have Jack N'Coke or margarita slushees-but, this one does. I haven't tried them yet. Tell me if they're good.
Good movie selection. Clean. Good popcorn. Plus they have a bar now. My only complaint is that not enough aisles are open for service.
Clean theatre.Comfortable seating.Clean bathrooms.
It was nice still the snack bar is a little pricey
Good theater, clean, and keep an eye out for the special events they are great
We waited for an hour before anyone told us we couldnt take our bags in the theater with us this place is a horible place to see a movie at.
Bright burn was an incredible film to bad iron man dies at the end of endgame
Really great place one of the few that your butt doesnt start hurting half way through the movie
Great cinema, they have student discounts as well as member discounts (which is what I use). Tuesday cheap-nights are a plus. Only issue is the cost of concessions.
The remodel on the inside is great. No more arcade!
Going early is best to time to enjoy a movie without feeling crowded
Decent service for a 9pm viewing experience, 5 stars because they were able to find my wallet when I lost it there, -2 stars because when it was returned to me it didn't have any of my gift cards inside /:
I love this place reasonable prices and now they have a bar which makes it totally more better you get more for you buck here than any other movie theater. The staff are friendly and super awesome with suggestions. I woukd say i didn't give 5 stars because it was a little dirty. They could use a lil cleaning
Reasonable ticket prices, Pizza hut available was a nice touch
Purchased the club subscription so I could save money and still get assigned seating but the free ticket and reduced price doesn't work on movies that have reserved seating so I would have to show up 30+ minutes to the next movie to get any seats I want or pay extra for 3d for the 5 tickets I already purchased, not use my club free ticket and use 3d glasses over my regular eyeglasses which anyone who has glasses knows they don't stack well And when I tried to get a refund for everything the manager and box office employee said I'd have to call the Cinemark customer service to get a refund for my club membership and after waiting 10 minutes on the phone after their automated message repeadtedly said my wait time was less than 2 minutes, only for the call operator to tell me the club isn't refundable and it's the terms and conditions despite 2 employees saying I could, one of which was a manager. Work on your customer service and in the meantime I'll be going to literally any where else .
I just wish it didn't cost $30 for a large popcorn!
The chairs are very comfortable
Nice theater. Comfortable seats. Handicap accessible seating.
Several members of my family came to watch Fantastic Beasts ordered a lot of food and had to wait 20 minutes on mustard!! The manager Leia was so slow and didn’t even apologize!!!! Will go to Regal next time
NIC CLEAN PLACE FRIENDLY ATMOSPHERE AND COURTEOUS CUSTOMER SERVICE
Still needs a little more improvements in customer service But other then that great place to watch a movie
Showed up more than ten minutes after the movie was listed to show and they were still in previews. It worked out this time, but if I had been on time I would've complained about the amount of previews being shown. The showing had assigned seats. The theater itself seemed clean.
Early bird discount for first showing of the day. Come EARLY now that reserved seating is required. The lines get long while people pick seats. Great rewards program with free premier showings.
The XD theater never let's me down. Great colors and awesome sound. The lobby and theater itself had posters and popcorn on the ground though. The poster was on the stairs, could cause slip and fall.
Not good they have changed to assign seats. That is why we quit going to Hamburg theaters. However their popcorn is still better than. Hamburg
Great sound. Wonderful seats. Always enjoy seeing a movie here.
This location doesn't have a machine to print your online tickets, so even if you have bought online, you wait in the main line. Give yourself some time. The food is ok...normal cinema food. Service could use more smiles to welcome people. The location is clean.
Always great!
Staff is usually pretty friendly, movie rooms are fairly clean. Only bad thing is usually a couple of the game machine either dont work or take your money. Overall decent theater
Not to bad seats are ok even the ones in the smaller rooms ...price about what you would think not the 90s anymore.
Enjoyed the show. The people who worked there were very helpful. Had nice seats.
Went and saw Ralph breaks the internet. Great movie by the way. Theater was clean, staff was nice, and the price was nice. Tuesday is discount day if you didn't know. Definitely the day to go since prices have become ridiculous otherwise.
I enjoyed myself and the kids had a ball watching Godzilla: King of Monsters
Saw Rocketman Great!!
Maaaaaan. I haven’t been to this theatre in a good long while. Ticket prices are outrageously high, and concession isn’t much better, like $5 for skittles you could get for a buck and the dollar store. Also they used to have a small picture of the movie you were seeing about each auditorium door so you’d know your in the correct theater room, that’s gone.... replaced by numbers on your printed ticket that literally everyone immediately throws away upon entering the lobby *facepalm. Staff was friendly enough. Ladies bring your *large purse for this place wink wink.
Great place to catch a movie. Great Tuesday specials.
So much room and the place is huge. I took my 4 year old and he seemed to have liked it very well. It was clean for a movie theater. Had plenty of movies and snacks to choose from. Very nice place to go. Would recommend
Cool will be nack
The theater is fine but I very much dislike assigned seating. I am not alone in this regard.
An up-to-date movie house. The Cinemark app is easy to use for ordering and picking up tickets. Large variety at concessions. Comfortable seats.
Clean, fun, and a good place to see movies
Theatre seemed clean. The screen was big enough and the sound was decent. We saw Fantastic Beasts and the Crimes of Grindelwald. The theater did the movie justice. However, the seats are not the greatest, not by today's standards. And there is not a lot of room between isles, so when the person behind me decided to cross her legs, a foot was uncomfortably close to my face. Other theaters around are better.
Just saw Joker here and it was fantastic! Joaquin Phoenix was unbelievable.
My favorite theater around. Very clean, great screens, amazing sound and picture quality and reasonably priced compared to other theaters
Great theater. Popcorn was delicious.
Food is really pricey like most theaters, but the theater was clean, workers were courteous.
Nice seats good snack/food selection and fair ticket prices.
Newly remodeled lobby was a surprise. Used Fandango digital tickets, and was kind if a hassle for the ticket taker. Bigger selection of snacks now, with Pizza Hut stuff.
Good theatre to see the latest movies.... tickets and concessions are expensive but most are. Bargain matinees ease the bite on the wallet some.
Can't wait to go back to see Creed 2 on Thanksgiving at a great place to watch a movie I'm bringing family this time
This theatre has a great selection of food and alcohol at a bar as well. Typically it is a fast concession line wait, but if you're like me and want butter in the middle of your popcorn, it is such a pain with their self buttering pumps. They need one behind the stand so the employees can do the middle and then customers can top it off. With other theaters stepping their game up with fancy seats, this one needs to follow suit. Parking can be a pain, so get there early and don't forget the parking lot wraps all the way around back too.
They have a bar now so that's amaizing
Slow service and the seats need updating. They are comfy but need more leg room. Went to see dumbo and there were a bunch of adults make a lot of noise!
This theater is huge and because of that fact there are always convenient times that are spaced out to accommodate your schedule. This theater has an XD theater that has a huge screen and really nice seating which can be reserved. The prices for concessions are fairly affordable. I think this movie theater is among one of the cleanest I have been to in a long time.
Comfortable seats and under $8 for a matinee showing.
Nice, clean, friendly staff and they show a variety of movies.
Clean building, polite staff ticket sales and usher during busy hours.
Great theater
The manager was really nice the only the reason why I did not get it 5 stars is because one of the employees ran out of the booth to run and tell her that the kids did not have someone that was 16 or older but what he did not know was that I was purchasing a ticket to go with them so if you would have came to the parent and said to them you know that your child must have someone older to go in with him and his friends he would have knew that I was taking care of that but I really did like the way the manager handle the situation
Clean. Good sound. Knowledgeable staff.
I love it! The Cinemark App has great rewards too!
Clean thestre, nice staff! They plan Indian movies sometimes and I hope they continue to bring more Indian movies in the future as well.
Was there for an event and if it hadn’t been 930 am would have taken advantage of the new to us bar area.
Very nice theater ,comfortable seating and very nice people work there.
A good clean play e to see a moive
Great theater, but they got rid of the mini arcade, so that's disappointing. They're adding in a bar and a Pizza Hut in place of where the arcade was which sounds really cool, looking forward to that! The seats aren't as nice and comfy as others I've sat in but they're not too bad. They might have specific theater rooms with better seating. Still a great spot to peep out some awesome movies! :)
GREAT THEATER!
It deserves five star if it had recliner seats
Movie was pretty good however, it reminded me of the saw movies
Could be cleaner. Overall a great theatre
Comfortable and nice friendly staff.
Closest theater to my house, so I always go here. People are friendly, sound is perfect as is the temperature.
Welcomed improvements to the drinks and food selection.
Early showings are amazing.
One of the most comfortable theaters I have ever been. Almost like watching a movie at home. But better popcorn!
The food is good and a pizza hut is in the lobby. Popcorn bowls are large and drinks aren't that overpriced and offer a large selection. There are multiple large theaters all with nice seats that can rock back and forth.
Now serves alcohol, has an XP theatre. Cleaner than other movie places, decent prices.
Very nice theater. Always clean and plenty of parking and you are near a decent variety of restaurants if you want to do dinner and a movie. Bit of a pain to get to because you have to drive around the mall, but not too bad.
WONDERFUL we seen Racing in the Rain, nice to see a good family movie.
My wife and I had a great experience here, all thanks to the employee Grace! She was super friendly at the concession stand, made us laugh, and made the overall experience great! The theater was clean, and the whole movie watching experience was very good.
So far so good. Takes movie pass. No assigned seating. Comfy chairs. Shows a lot of good movies. But it's a huge chain. Don't forget about our local Kentucky Theater!
Love the comfy leather-like seats and foldable arm rests!
Was accused by a ticket clerk of not paying for our movie US bc we had bought our tickets earlier in the day. Once we went to our movie we realized we were in the wrong theater room. When we asked for assistance, the clerk asked us to present our ticket which we already had disposed of in the trash after we entered and we're seated. When we couldn't produce the ticket we were blatantly accused of lying and my husband even asked if the clerk wanted him to dig through the trash to get the ticket. Finally the clerk allowed us to go to our movie. Definitely profiled as others had questions as well but were never asked to prove they had a ticket SMH. Sad
This is a great theater, but the last two times I have been there, the butter for popcorn were not filled up in 2 out of 3 of the stands and you just had to guess which ones had the butter. This was slightly annoying. The seats are not reclining but they are comfortable. The restrooms are usually clean. The employees have always been polite and friendly to me.
Seating was wonderful. Snacks and drinks were a bit pricey after the ticket cost. Arcade had enough to do while waiting for our movie time. Picture quality was nice. Sound was a bit loud during certain pre-rolls, other than that audio was perfect. Overall had a nice movie night.
It was super easy to get my tickets and get through all the lines. I like the ability to choose my own seat in theater. All of the staff are friendly and very helpful. The screen are a great size and high resolution. I absolutely love discount day Tuesdays!
Exceptional staff and well maintained facility. Their staff remain loyal for, often, years which reflects good management. Most friendly and helpful. Have been there weekly for 11 years now and look forward to doing so.
Great place but prices are too high on entrance and food/drinks
Seats were too small as compared to the newest theaters.
Great Screen, Sound and seats. pricey .. but what isnt these days
I enjoy this theater very much! They’re actually adding in a bar where the game area used to be in the lobby! Easy parking and plenty of seating. Friendly and helpful staff!
This was a very nice and clean movie theater. The staff was cool and the theater was kinda on the small size so if felt cozy in the cinema room. The prices were reasonable and it was a positive experience.
Good theater. Lines take a long while with not enough staffed most of the time
Pretty good theater, comfortable seats, usually clean... Sound too loud though.
Good theater small seats
Comfortable seats popcorn was good. Concession line was long but moved quick
Very good. Definitely top two movie theaters in Lexington.
Great theater but needs faster concession line
It's okay but must be nice if they clean or vacuum after each movie because there's popcorn everywhere were.
Great place to see a movie. Comfortable seats.
Very clean good sound and comfortable chairs.
Ridiculous line to get tickets-1 attendant at counter. No automated kiosk. Wait caused us to miss our movie.
Good matinee prices awesome chairs
I really enjoy going to movies here.
a really good place to go if you want movies cheap especially if you give blood and you get free tickets to go here I want to see maleficent for only $2.12 with my free ticket in 3d this movie theater has one of my best experiences I really liked it and I would go here a lot morethis place offers an experience that I'll never get any other movie theater the best movie theater in her has great popcorn and great service and I love their pizzas I give you the best award
Good movies. Slow service. Theaters need renovations to seating.
Love going on Tuesday for 5 dollar tickets
The seats are better than they used to be, but they still don't recline. I only go here on Tuesday when the price is $5.50 a ticket.
I loved this place! It had a feel of times forgotten and the workers were very nice.
Very grateful there's still some place to see movies for less than $10/person!
At 4:00 PM on a Sunday!! Unacceptable, especially when workers were standing around..
Good movie, but don't understand why people insist on chatting during the movie.
We had a great time , me and my wife
Beast theater in Lexington. Comfortable seating, close to restaurants, shopping centers and the Fayette mall. We usually attend on Tuesday nights and get a great discount!
For a movie theater I like it pretty well, seats are nice now that they're all leather.
Seats recline and are comfortable. Restrooms were clean and did not smell. Surround sound is excellent! This location sell tickets thru Fandango
Would like more if they had electric recliners.
Went to see the Grinch!!! The lady at the ticket window gave my daughter a bday discount for her 18th bday!!!! She was really nice!!! Greatly appreciated!!!
XD theater is the best. Stadium seating and reserved seating tKes a good bit of the stress of finding a seat out. Bought tix o line and scanned phone at entrance. And clean theater!
Movies were great. Awesome experience overall. Food and beverages were overpriced.
They have excellent movies and good seating
I'm not sure if I can tell a difference between their XD theater. Otherwise great place to watch a movie
Food prices being what they are, we always enjoy going as do my children.
Great seats. Good sound system
Everything is nice except for the popcorn. They have the worst popcorn I have had in a very long time. Everyone is nice, theater is clean, sound is perfect, screens have great quality and concessions for the most part are good. But again the popcorn tastes old and burnt.
Beautiful movie theatre with reasonable prices. They even have a bar inside now and allow you to take your drinks into the movie
Very nice place, employees were very helpful, everything look new and the seating is there a comfortable
BUY YOUR TICKETS IN ADVANCE AND SCREENSHOT THE CONFIRMATION CODE TO PULL IT UP EASIER LATER. You really don't want to wait on line and the tickets are virtually the same price.
Comfy seats
Whent to the movie called the mule was good movie but coke& popcorn cost twelve dollars
I love Cinemark!! I always have a good time when I go to the movies there!
The popcorn was good but it tasted like garlic
Absolutely horrible customer service. My daughter is five years old and I requested to buy a water. Then gave me a tiny cup that didn’t come with a lid. I told the girl Abby or Ally ( Caucasian long blonde hair) I’d be happy to pay a cup cost because I didn’t want her to spill it on herself. She informed me it’s be a full price (4.75) charge just for water. I again explained myself to which she was rude and dismissive. I usually always go to Brannon Crossing because they have much better seats, and a nicer food selection. I wanted to give this theater a chance since it has more times but honestly I don’t think I’ll be back. It was such a simple fix that was blown way out of proportion. Go to Brannon crossing much more comfortable and a lot better customer service.
A fun time, Tuesday is discount day (5.50 I think). Fun atmosphere, generally clean. Love it.
Verry nice & friendly.. clean !!
Not a pleasant user experience to get a ticket ... if you don't plan a day ahead, you can't see a movie.
Since you're pretty comfortable in the staff is always friendly. Only downfall is the price when you have the family as large as mine. Lol then the last we always have a good time. I would recommend that second to the Movie Tavern only due to the Movie Tavern seats.
Awesome, as a bar you can take the drinks with you into the movie theater
Took a date here and it was really fun!! Got dumped a week later
Good 3D movie
Good movies good time
Prices for drinks, popcorn and snacks are through the roof but things are very clean and nice.
Comfortable seating. Clean bathrooms. Staff was friendly. Tuesday specials. Senior citizens discounts as well military discounts.
I mean, in terms of quality, you can do better than this place. Only reason to go here is for their Tuesday discount days, other than that, just go to regal and be treated right.
clean friendly