We've got all the information of real people like you who know the products and services of AMC CLASSIC Normal 14 (Movie Theater) in Illinois.
Now the firm has a score of 3.9 over 5 and the rating has been calculated on 472 reviews.
You may have noticed that the average of ratings that it reaches is very high, and it's based on a very high number of reviews, so we can think that the valuation is quite reliable. If many people have bothered to leave their score when they are pleased, it works.
As you know, we do not usually stop to set tatings when they are correct and we usually do it only if we've had a problem or issue...
This Movie Theater is included in the category of Movie theater.
Fast and friendly service. My favorite part about the movie was the fact that I wasn't freezing to death the entire time!
My family and I love to come here. The movie prices are extremely reasonable and they have everything about bringing in snacks. The staff have always been a polite and professional.
There was a curtain hanging from the ceiling covering more than 1/5 of the screen in theater 12, covering people's faces and other important things. Eventually they shrunk the size of the projection to accommodate the curtain, making the aspect ratio kind of strange.
Uncomfortable seats, they sit too straight up and are too hard to recline. Theater was also somewhat warm and carpet was filthy. Small lobby and concession area. Only went there to use a gift card we received but we won't return. Very disappointing with better theaters out there.
It is very very very cold in there bring a throw or blanket if you can its freezing.❄
Nice staff. Fair price.
Me and my gal love going here, very nice seating and atmosphere
I went to the 10 am showing of Avengers: Endgame. Upon walking in, no one checked for my ticket. I went all the way to my seat without being checked. The only staff I observed was behind concession stand. I went to the restroom and they had clearly not been cleaned from the night before. Every toilet was covered in urine among other things. I went to the soap dispenser to clean a toilet to use and there was no soap in the dispenser. No paper towels either. Went back to watch the movie to see every trash can was still full from the night before. Seats were comfortable, sound was good, movie was great.
Disappointed in the poor service. My son (14yo) and friend were mistakenly told by the theater attendant that the movie they were in line to see (with a ticket) was just ending and to wait for the next showing when in fact it had just begun about 5min earlier. My son knew that they would miss some of the previews but should have been in time to see their movie. He questioned the attendant about being allowed to go into the cinema (that was printed on their ticket) but the attendant seemed to not understand that the movie they wanted to see was just starting and not ending. They had to wait around an extra hour for the next showing. My mistake perhaps for not walking them into the movie but we will not do business at this theater again.
This theater is going down hill. The theater looks nice from the outside but when you walk inside it’s a different story. Inside is dirty and the staff could care less if you’re in line waiting to Purchase the food items. They’re not friendly and don’t seem to take pride that they work there. If you pay for the premium popcorn bag or tub they don’t care how long you have to wait for a refill meanwhile you’re missing out on the movie you just paid a premium for. Not going to this place anymore. Go to Marcus theater or ovation. Because this place sucks. I’ll remove this review if it shows improvement in the next 3-6 months. If not. I’m sticking to this review. I hope they read this.
It's good
Nice movie theater
Nice theater. A little chilly but clean and good workers
Theater ok but customer service isn't. Ordered pretzel bites, now doesn't everyone associate cheese with pretzels? Not here. No cheese, I asked and they said cheese is extra. Ok so I buy some cheese. As I walk away, one girl says "I don't know why everyone thinks cheese comes with the pretzels." Umm..You must not get out much as everywhere else cheese comes with pretzels. Uh hello genius, if you know everyone thinks it, maybe be proactive and ask the customer if they would like cheese with it because it's not included. That would save a lot of time, of me holding up the line to dig back out my money and buy cheese or have to wait in line to buy some. Hello geniuses!!!
Pretty standard theater but it has amazing reclining seats that was very comfortable for me, being above average in height. You butter your own popcorn but we didn't seem to find salt. Typically, that would be enough to make a 4 star review but the seats override that.
Definitely not the nicest theater I've been to. It's good enough but having been spoiled on refurbished and newer theaters it pales in comparison. If you can go somewhere nicer do it.
Clean atmosphere, friendly staff, average prices. Movies are good quality and chairs are comfortable
Seats should be updated, but overall good experience.
Great prices, comfortable seats
Needs updating. Seats are getting worn. Just an ok experience. Concessions area was very messy.
Bad quality seats.
Decent place. Older, basic, but nothing bad I could tell.
The prices are amazing. We saw a film and it was less than $15 for two people. The theatre itself is a little small and always seems a little empty and the bathrooms could use an update, but they run events and are overall a very good theater! Highly recommended!!
Cheap, comfy seats. Air conditioning and sound were just right.
There was trouble with 3D they fixed immediately. Even offered to give money back. Great customer service.
This is a second class theater. It is dirty and has been dingy since the day it opened. The sound system is not as good as other theaters in town. We only go there when it is the only one showing a movie we want to see.
Nice staff, clean theater, and comfy seating.
Highly recommend
Fine for viewing a movie you really want to see. But the real advantage movie theaters have is the atmosphere: big screen, surround sound, stadium seating, etc. Unfortunately, this theater is so dirty I couldn’t enjoy the atmosphere. Definitely not somewhere I’d go for a date night.
Decent but way to cold
I'm surprised that anyone can even remember what movie they watched since they spend all their time looking at the floor for popcorn, candy wrappers, and whining about how poor they find the Starplex. Personally, I think that the facility is fine. I go to watch a movie, not spend my time complaining about everything. Practically every Friday, my family and I head to the Starplex. We have found the people who work there very friendly and helpful. I guess if you don't like the Starplex then go watch a movie(s) elsewhere.
Good fun place
The seats are uncomfortable, the building is falling apart, and the whole movie stuttered like it was buffering. They are the cheapest ticket in town but you get what you pay for.
We go to the movies usually once a week. This is our favorite theater they have Lounge seats. you definitely want to go early or reserve your seats.
Staff here is friendly and the popcorn is good. We are regulars here because it's only a half a mile from where we live.
We usually have a better experience at the Starplex. However, last night wasent so great. Our theater was dirty (I know they usually are , but this was on the gross side.) The sound was garbage. We could hear the movie next door and it was very distracting. Oh and it was hotter than hades in there.
Cheap tickets comfortable seats what more can you ask for.
Good time. Enjoyable experience
Nice experience, squeaky chairs.
Workers can't even put their cell phones down to give you your ticket back. It wouldn't make me as mad if I didnt have to pay almost $13.00 for a drink and a small popcorn. Unfortunately, it's becoming the standard practice.
Average cinema experience. The sounds is too loud. My wife used ear plugs to protect her ears. Ok space between the seats and average comfort. No quality seating. Could use some better cleaning on toilets and at soda area. Picture quality was fine. Curved screen in cinema 8. We watched "Us".
This is a very nice theater. Large. Great concessions. Comfy seating.
Give yourself some extra time as most time the person selling the tickets is also taking care of the connsession counter and it gets backed up.
Dirty.
Love having this theater as a neighbor ... friendly and comfortable. Previews' volume are a bit too loud, long and not exactly what people want to see before the chosen movie (two murderous film previews). But all in all still a welcoming place for all to see a show.
It was very decent and the food was good.
Had to butter own popcorn does not get butter through out the popcorn but
Play a good selection of movies, write a wide variety of times
My first time at this theater , but it won' t be my last ! Staff was good, prices were better than most theaters that was a nice surprise. Place, including the bathrooms, was clean.
Loved the movie!! The seats were comfy and I loved that they leaned back!
Love the seating here and no one blocks the view of the screen. Plenty of parking,
Good Place to watch a movie. Seating is nice and comfortable to relax and enjoy .
I love the
First and last time I will ever come to this theater. I’m actually extremely shocked that this theater is considered an AMC and still standing. Extremely rude staff and the theater was disgusting. Sticky pop and popcorn stuck to the floor that looks like it hasn’t been cleaned up since it got dropped there. Prices are way too high when the theatres are average at best. Seating sucks compared to other theaters in town and the other amc theaters I’ve been to. Just go to Marcus for a much more quality experience for half the price. Marcus also gives students discounts and this dump does not.
There is a toilet in women's restroom that has been 'running' for at least a month. Thousands of gallons of water are being wasted every day! We witnessed it a month ago & talked to management who informed us plumber had been called. Obviously that was not true! AMC is not good for our community if they allow this to continue. We are informing the appropriate city officials of this situation. We are very disappointed that this has not been taken care of.
I always enjoy my trips for a flick here! Price is good and never any troubles with seating. Leather seats as well and really comftorable. Student and other discounts too, so check and see if you can save some money!
They shut down the popcorn machines while the movies were still going. I was promised free refills, they need to fix this. They shut them down at 8 o’clock I’m not coming back until they fix this.
A clean and comfortable place you see a movie.
My personal experience was excellent.May go back again.Highly recommend this cinema.
Awesome movie house
Decent place just freezing cold in there. Hard to enjoy the movie when you're so cold
I saw three people licking whipped cream off of each others nipples.
Not a bad place to catch a movie. Average for the most part.
Great seats. Good refreshments. Clean comfortable enjoyable theater.
Movies are only $3.99 before 4pm
Great theater for a matinee as of this posting tickets are 399 / person makes taking the family out to a movie extremely affordable plenty of seats that are comfortable and recline.feels clean for a Theater. Was not very busy.
Great sound, screen and seats to see Lady Gaga and Bradley Cooper in "A Star is Born".
Good service and clean well kept theaters
Not as fancy as the Ovation or Wehrenberg, but a good price and location. Just wish their frequent movie goer's rewards system was better.
Good student priced tickets
Decent theater but could be kept cleaner.
Don't go to movies much. This one serves hot dogs and other things besides popcorn and candy. Bad smell down the one hallway. Otherwise, ok
Good theatre with movies listed in affordable price. Screen and sound effects are good. seating is not that comfortable. Popcorns are fresh with butter and spices available.
Overall it's a well kept theater. There were no signs regarding where to go to scan tickets purchased online and there was no one at the booth to direct customers to the correct theater. You are kind of on your own at this theater
Cheap, good video audio but some seats are starting to go and could use some major cleaning after all the traffic for avengers.
got tickets, child was sick, super busy week, called them later to see if they can let us use 4 tickets ($35) for a later showtime, they said NO way too quickly, the gentleman even did not try to think for a second if/how he may help. This is not difficult for a movie theater, there's no cost, if something happens and you cannot go to the theater and cannot call before the showtime, they can show more grace! This happened to me another time when I purchased one extra ticket by mistake and I did need it, absolutely no mercy on you. I will avoid visiting this theater, just not customer-oriented!
The prices are good, and the seats are comfortable, but we won't be going to this theater again because the sound is set at a deafening volume. By now, we should have learned to take earplugs to wear during the previews and everything that everyone must sit through before the movie begins, but we always forget and are forced to plug our ears with our fingers because the sound is so uncomfortably loud. I hate to think of what kids endure while viewing the animated movies!
I loved it. Good popcorn too.
So sad to see how bad this place has deteriorated. We went to Grand opening. It smelled so bad of urine in the hallway and the lobby was grossly dirty. Won't be back.
Normally I love this place great tickets prices friendly people. Tonight's experience was not so great, they did not dim or shut off lights during the movie as well as theatre number 8s door slammed anytime someone went through it. They also over charged my little brother for two drinks and did not give or offer a receipt. Hopefully next time it'll be better
On the smaller side but very pleasant.
Free refills on icees! The staff was friendly when I went on a Thursday. The theater did have a bad smell though in the hallway towards theater one. The chairs are comfortable and recline a decent amount.
Good just saw wreck it Ralph the 3d glasses didn't work and had to get new ones though
Not the best seats and experience .
Service was friendly and professional. The place has really improved.
Out of the three movie theaters in town, this theater generally has the cheapest tickets. The seats are new and okay comfortable, but in comparison to the other two theaters place 3rd. We typically only go to this theater when we are not getting concessions or the movie time is the best for us. It is good theater, just not the best in town.
Lots of fun Almost affordable except they still overcharge for popcorn and pop.
Great place to see a movie love that can butter your own popcorn
Friendly folks running the concessions/tickets. Theater itself is kind of outdated, with conventional seats instead of recliners, very poor marking of the movies showing and only one set of restrooms for the entire theater. The soda fountain was dirty and you don't get free refills on your large popcorn like the other 2 places in town offer. Price for the movie was reasonable, but with the concessions, I still spent the same amount I would have across town for a slightly less enjoyable experience. Overall, I would only return if they were the only place in town showing something I wanted to see.
Sure it's cheaper than the other theaters in town, but it's really showing its age. Floors were gross and seats sound like the are about to fall apart.
Lots of leg room and very comfortable seating that recline . workers were friendly.
Ok. Not keeping up with other theaters that have powered recliners. Was a comfy place on a hot Illinois day.
i love the place, its really calm and always fast!
Affordably price, both the movie and refreshments!
Love this theater rhey have made taking family to movie somewhat affordable again. Always clean and friendly and they have an AWSOME soda fountain. I also like getting to add my own butter to my popcorn.
This theater has tons of theaters with any available showtimes. Self service drinks and butter for popcorn. Reasonably priced so a night out won't break the bank.
The only thing they have going for them is decent prices. The whole place just seems dirty, from the lobby, to the hallway leading to the theaters, to the bathrooms, to the theaters themselves. One of the speakers in our theater was very fuzzy as well. Wouldn't recommend.
Went to Aladdin tonight with my son and husband at Starplex AMC because they were the only theatre to have a showing at 7:30pm versus much later. $21 for tickets and $19 for snacks. I am not one to publicly complain or review a business unless it is a complete positive ... but, in this case, with as poor of condition the theatre was, I feel the need to leave a review. The theatre was very warm, when my son sat down in his seat he put his hand in something slimy and sticky, and there is no way the theatre had been cleaned anytime recently - it was so bad that my feet stuck to the floor anywhere I walked and there was food everywhere. For an evening out with my boys, I expect for $40 that the managers/owners could at the very least provide a clean environment with temps cooler and more pleasant than we experienced. All told, I was very disappointed and kindly told the Manager as such - prefacing our conversation that I wasn’t telling him of my concerns and issues to get something for free. And even before the movie started, I talked with him and at least asked that the air be turned down - which he said he would adjust, but the theatre was warm the whole movie likely because of the high humidity outside, which would have taken the theatre much more time than our movie to cool down. Very disappointing, and I will plan to take my family elsewhere in the future.
5 star for the ticket prices($3.99 before 4pm) but for the service I feel there is a lot to improve. The staffs are friendly and this place has 14 screen's. Screen 1 is the largest screen and all others are small. I wouldn't recommend any foods from there because they seem like reheated from microwave oven. I didn't like their pretzel. You can get popcorn bucket for annual membership (~$23)and it's refill are (~$4.49) I think. Seems pricey for refills. This is an awesome budget friendly places to watch movies if you are on strict on prices.
The seats were comfortable, the film was good, and things went smoothly. The sound system is run a bit loud though, and the speakers weren't great quality. Also, the entire building was dirty; it's a shame that a nice facility looked poor because it needed a good sweeping.
Good movie theater, not much more to add. It was clean, seats were comfortable and popcorn was good..... popcorn was good.
Excellent matinee prices and fairly comfortable seats!
Took my kids to see a movie here last weekend and it was the worst experience ever. The concessions had their menus off so you couldn't tell what everything cost. The womens bathroom was partially flooded the tolite were clogged. The seats in the theatre had chunks missing out of the seats and they were so broken they kept folding up on my kids sat down. The movie was blaring I complained and was told they'd look into it which they didn't. My kids spent parts of the movie with their hands over their ears. I'd give this place negative stars if I could!
Good experience
Comfortable.
Very busy poor attention to soda machine
Best movie theater in the area outside of ovation. The seating in their theaters is INCREDIBLE - the seats are leather and recline with let rests. The audio quality and image quality of their movies is perfect. I cannot comment on their food.
Nice and comfortable but seats are getting old and some of them tend to go too far back without even trying.
Movie wise, you should be ok. But the service has been missing from this theater ever since AMC took over. Twice now I've had a bad experience. On one occasion I went to buy tickets 5 minutes to 8pm on a Sunday, the Movie had already started 5 minutes prior. There was no one attending the booth and the secondary doors to speak with staff were locked. The teenagers could clearly see me outside and continued to ignore me. Not even a we're sorry but we closed 5 minutes early excuse. Management dint care either when reported. The latest was today, I had to e tickets with soft drinks from the "my coke rewards" program and the cashier wouldn't accept them. Not sure if it was training that was missing or just that she didn't want to accept them. I tried calling the theater 5 times, on all occasions the phone rang about 15-20 times with no answer not even an answering machine. Would not recommend the service.
Went and saw incredibles 2. The movie was great but the theater is very clean and the lines went very quickly! The seats were pretty comfortable and it wasn't hard to find a place to sit. Overall it was a really good theater and I'd definitely recommend it
Clean theater. Comfortable seating. Good prices. Selection of food is good. Clean restrooms.
Really need to update the theater
Ticket prices are great!
Decent, but not great, as theaters go. Tickets and concessions are less expensive than other theaters in town. Actual theater seems older and more run down than you expect. Seats are narrower and more snug than other theaters, sometimes squeaking and leaving you trying to avoid moving during the movie. But this is often the only theater in town showing certain films too. On this visit, there was an uncomfortable odor encountered when leaving (close to the main foyer) and one of our party, using the men's room, found it to be in a terrible filthy condition. Unsanitary, to say the least. Not sure this was the theater's fault so much as an individual's corrupt actions. But still not what you hope to find in a public establishment.
Aladdin was great.
Nice theater. Good movies and typical concessions, plus it's very close to campus!
Seats could use an upgrade as could the carpet but still comfortable with great screens and sound. Concession prices are high.
Great theater with comfortable seating, expanded concessions stand and perks for AMC Stubs members. Friendly staff.
The place is somewhat dingy, but the theatres are fine, the staff is nice, and the food is pretty good.
I love this theatre but need to keep restrooms ckeaner.
Very clean with comfortable seats. Our one disappointment when we went was that it was understaffed. Significant lines formed for tickets and snacks but it would not stop me from coming back to this otherwise very good experience
Movie was great so was the food
Very clean and great concessions!
Awesome theater. Great atmosphere.
Wonderful theater endgame was good
Least expensive theater in town.
Seats are comfortable and staff is a gem.
Booster seats for kids don't even stay on... just slides off on either side.
Ticket prices are great. Chairs are comfortable. The menu is small, and snack prices are as high as anywhere else. Bathrooms could use some work though.
A great place to bring an autistic person or group to.
I wonder if AMC Management even reads these reviews??? I was there yesterday with my grandchildren. We really enjoyed Toy Story 4. After the movie we went into the ladies restroom and it was literally disgusting. I’ll chose another Theater next time since it is obvious that a lot of the complaints aren’t being addressed.
Comfortable and clean
Dirty - really disappointed- not enough staff and what there was- snotty
Basic theater. Reclining seats. The staff are friendly but seemed a bit daft. I felt that thwre were not enough staff available for the prices they charged. Also, when I went to salt my popcorn, all they had was cheese salt.
All employees with whom we interfaced were friendly & helpful. The movie was most enjoyable. My son and I had a great time!
This theater is just okay. It's your typical folding seat style movie theater. The food pricing actually isn't that bad and they offer a refillable popcorn bucket. Everything about this place just seems a bit dated, and when there are other more modern theaters offering the same movies, at the same (and often better) ticket prices, it just makes sense to go elsewhere. I saw The Black Panther here about a month or so ago and the railings and arm rests seemed greasy and the floor was littered with old popcorn and napkins. The cashier running the ticket booth at the time was out of uniform, on his phone as I walked in and didn't say anything to me during the purchase, but that didn't really bother me. Might be an issue for others though.
Getting tickets for Starplex online allows you to save a lot of money. Theatre kept fairly clean. Sound volumes for movies can be a bit too loud. Overall a good experience.
Nice seats. Popcorn not the best.
Movie was good but the seats were uncomfortable.
Good price on tickets that's about it. Sits aren't comfortable, picture quality wasn't the best, popcorn wasn't to good and they serve Coke.
Nice my grandsons lv it
Dont get me wrong the movie was great but everything else sucked! The trash cans were full and the hallways smelled bad. The floors in the theater were full of popcorn, as if no one went in there to clean between rows of seats. My poor nephew could hardly sit in the seats because the booster seats they provided dont fit well on the seats. When he didnt have it, his poor knees were in his chest. I would have rather drove an extra 5 minutes to have better quality and service. I definitely will not be going back.
Comfortable seats. Great movies to pick from.
We went for the first time a couple of weeks ago and it was a great experience. Friendly staff, seats were comfortable and reclined, great picture and sound. Prices are cheaper than most every place we've been. Definitely going back.
Comfortable seats!
Love this place! Matinee prices are fair,staff was polite. And the seating was cleanly and comfortable.
One of the worst maintained theaters.
comy chairs
Cheap and decent. Not the best screen or sound quality but again you are not paying alot anyway.
people were nice, pop corn was expensive. missing the pop corn & pop options they had in Yorkville IL NCG CINEMA.
Nasty bathroom and pricey concession. 0 stars. Won't go back and don't recommend it.
The entire facility was clean and well maintained. I found the volume appropriate for the movie and the reclining seats comfortable.
Not a bad theater. Love the cheap ticket prices.
Was awesome
Great movies
Basic theater with basic amenities. Works as an option. Does not do seat reservations, which by now is a must unless you go to movies alone.
Great seating, 3D, just wish they had more food choices beyond typical popcorn, pretzels & candy.
Good value