Hello this is Top with In the Bunker with Top. I’m writing this review because of the lack of leadership in your business. I purchased reserved tickets for a matinee showing at 1:30pm on Wednesday July 10th for Toy Story 4. When we arrived at the movie theater, we purchased our popcorn and made our way to our seats. To our surprise our prepaid, reserved seats were taken by the Boys and Girls Club without proper notification to us, the already paid customer. As a disabled veteran with a terminal condition it was and it is imperative to have certain seats at certain times thus the reserved seating option which we chose. The manager on duty, God bless her heart, tried to make it right by offering someone who doesn’t have a lot time another time slot, think about that for a second. Then we decided to take the show at 2:30pm after having to cancel other plans. My fiancé and business partner then asked for a some food voucher so we can have fresh popcorn upon our return. Our request was denied. There was failure in leadership and planning on your business part of this ordeal. The overall manager should have coordinated to have this particular theater and showing block off in order to accommodate the Boys and Girls Club. This means taking the offering off the website. Train your managers in conflict resolution, even though she tried her best, she did not handle the situation very well, which only angered this particular customer even more. When someone tells you their time is valuable, don’t roll your eyes, you may never know what they are going though, in this case your customer has a terminal condition. I’m sure this was not the intended outcome of either us today but here we are. Hopefully in the future you will take some of the points and integrate them in your business practices in order to mitigate your customer’s reaction and possibly not put your managers or shift leaders in this predicament again.
Very Respectfully
Top