Here you will see all the feddbacks of real people like you who are buying the products and services of Penn Cinema Riverfront 14 + IMAX (Movie Theater) around Delaware area.
Nowadays this business receives a score of 4.3 stars out of 5 and that rating has been based on 2019 reviews.
As you can read, it has an average rating is good, and it's based on a very large number of scores, so we may be quite sure that the rating is very accurate. If there are many people who bothered to rate when they are happy, is that it works.
As you know, we do not usually bother to write evaluations when these are good and we usually do it only if we've had a problem or incidence...
This Movie Theater is included in the category of Movie theater.
The whole family had such a wonderful time
Awesome recliners in some movie rooms, 3D movies, special My Fair Lady and Ben Hur special showings coming up
This is not as good as the IMAX theaters in NYC, but this place offers spacious seats, decent snack selection and alcohol. Police do patrol the theater to keep everyone safe, which is VERY important in this social climate. You can also purchase tickets online. Recommend.
We've been here in the past and enjoyed our visit. Unfortunately our visit there on mother's day was awful. Every bathroom was filthy. Toilets clogged with feces and toilet paper. When I finally found an open toilet there was no toilet paper. My husband said men's bathroom was just as bad. Also we bought our tickets online and had to get seats in second row because everything 3rd row and back was unavailable. But most of the theater was empty the whole time. Why have reserved seating that's open but unavailable??
The customer service at this location has significantly declined. What was once an extremely positive experience with this theater is now extremely negative. We were charged twice for our tickets and had to wait 40 minutes to get a refund. Needless to say, we missed our movie and are extremely dissatisfied with the experience.
Loved the place the movie and the most wonderful love of my life.
Lovely modern movie theater frequented by many.
Great place to go if you like 3D movies, and it's relaxing
The cashier had terrible service she was very rude after she rang us up for the wrong item. She even walked away from us and went to help another person. But the manager was very apologetic and fixed the bill that's why I'm giving it a 3. It was clean and I love the recliner seats
Only imax in de
Concession cashier was emotionless and unhappy. Popcorn was meh.. Thankfully John Wick was playing.
Great place a lot of movie options and very clean
Great theater and they have one of those customizable soda machines for more flavors of soda. The IMAX theater seats are very nice as well.
Great place to see a movie! Jason is great! He went out of his way to help me.
Very good, spacious theatre. They have discounts on Tuesdays.
Good times, clean good service
It smelled like pee from the bathrooms all the way to theater 7, floor was dirty, trash was everywhere, bathrooms were disgusting. There wasn't soap in any sink. Each toilet was awful. The Staff obviously did not do a great job that day. They were just laughing and walking around acting like their doing their job. People go to the movies to relax and enjoy a clean and organized environment.
The picture was cut off on both sides and the bottom. I'm pretty sure it was cut off at the top too, but I was so busy confirming what I had noticed, on the sides, that I didn't get a chance to be sure about the top. We saw "Mary Poppins Returns" and I noticed during the opening credits. I was actually pretty annoyed.
Worst movie theater in the state of Delaware if you’re attempting to watch an early release movie such as Avengers endgame. Waited an 1.5 hours just to watch the people at the end of the line get in to the theater before I got the chance to enter and find a seat. Manager is an adolescent child with no experience in the management department who doesn’t know this to ensure fairness in this establishment.
I enjoyed going to the movie there it's convenient because i live walking distance but the only problem as high as the movie's ticket are now days i would like some FRESH hot popcorn that's the only thing that's makes me upset with them and because of that they only get 3 stars ....they got to do better
Horrible customer service, the Lady who took my order was touching her hair at the same time she was serving food, and had an attitude when asking "what else", didn't even looking at me when I was ordering so I wasn't sure if she was listening or not. The place was very messy everywhere.
it was awesome, really nice movie theater and the seats were very comfortable.
Concession stand staff and the ticket taker could've been a little more friendly to make the experience worth while. I get this alot at this theater every time I go. It would be nice to see smiling faces and someone to say "thank you and enjoy the movie".
Very clean theatre. Not crowded. Seats comfy.
Great sound and vision, if you could get thru the 30 min. of advertisements. 15min. of local businesses and 15 of upcoming movies. Especially when you're paying $17.50 at ticket Sucks when it says it starts at 730pm but the movie doesn't really start until after 8pm
Imax screen is .. well imax. But sound is somewhat poorer in other screens.
Great theatre and good prices.
The place itself is nice. I've been here a few times. Giving three stars due to sanitary reasons. I've been there on slow nights and weekends. Seats are so dirty you see grease marks on the headrests, feet stick to the bathroom floor, trash everywhere. Place has potential they just need a better janitorial staff
One of the best places to check out the latest movies. Great staff, plenty of parking, great restaurants nearby!
Went to the IMax theater. Great screen and sound but the sests leave a little to be desired. Stood in line for 20 min to get hot dogs when i got to counter they didnt have anymore. They should have told people in Line or posted that fact. Several people were rather angry including myself.
I really like the imax theater. They sell beer, and thats always great. However, im not a fan of the chairs.
Enjoyed a fight between two groups of people in the back row. Wilmington police had to be called. Missed 20 minutes of the movie. The manager did give us all free movies coupons for the trouble.
Clean and easily accessible.
Clean and spacious. Seats are very comfy and angle of view is perfect, in all the theaters.
Haven't been here in a while but quality seems down a little. Theatre was decent enough and recliner seats were super comfortable but can't pick up prepaid tix at the kiosk, speaker bass kept vibrating the screen, and walls were paper-thin as you can hear the next-door movie during its loud parts (a bit distracting when both movies are Endgame running on separate timeframes). Too many other better options out here for this level of quality; need to step their game up.
This is a great movie theater and is well situated within the Riverfront in Wilmington. The movie theater is well lit and it’s easy to get tickets and concessions here. The food is hot and delicious and the bathrooms are well maintained and clean. The hallways are clear and clean and the theaters are maintained well, including the seats and the screens.
This is not as good as the IMAX theaters in NYC, but this place offers spacious seats, decent snack selection and alcohol. Police do patrol the theater to keep everyone safe, which is VERY important in this social climate. You can also purchase tickets online. Recommend.
We've been here in the past and enjoyed our visit. Unfortunately our visit there on mother's day was awful. Every bathroom was filthy. Toilets clogged with feces and toilet paper. When I finally found an open toilet there was no toilet paper. My husband said men's bathroom was just as bad. Also we bought our tickets online and had to get seats in second row because everything 3rd row and back was unavailable. But most of the theater was empty the whole time. Why have reserved seating that's open but unavailable??
The customer service at this location has significantly declined. What was once an extremely positive experience with this theater is now extremely negative. We were charged twice for our tickets and had to wait 40 minutes to get a refund. Needless to say, we missed our movie and are extremely dissatisfied with the experience.
Loved the place the movie and the most wonderful love of my life.
Lovely modern movie theater frequented by many.
Only imax in de
Great place a lot of movie options and very clean
Great place to see a movie! Jason is great! He went out of his way to help me.
It smelled like pee from the bathrooms all the way to theater 7, floor was dirty, trash was everywhere, bathrooms were disgusting. There wasn't soap in any sink. Each toilet was awful. The Staff obviously did not do a great job that day. They were just laughing and walking around acting like their doing their job. People go to the movies to relax and enjoy a clean and organized environment.
Worst movie theater in the state of Delaware if you’re attempting to watch an early release movie such as Avengers endgame. Waited an 1.5 hours just to watch the people at the end of the line get in to the theater before I got the chance to enter and find a seat. Manager is an adolescent child with no experience in the management department who doesn’t know this to ensure fairness in this establishment.
I enjoyed going to the movie there it's convenient because i live walking distance but the only problem as high as the movie's ticket are now days i would like some FRESH hot popcorn that's the only thing that's makes me upset with them and because of that they only get 3 stars ....they got to do better
Rambo was an awesome movie a must see.
Horrible customer service, the Lady who took my order was touching her hair at the same time she was serving food, and had an attitude when asking "what else", didn't even looking at me when I was ordering so I wasn't sure if she was listening or not. The place was very messy everywhere.
Concession stand staff and the ticket taker could've been a little more friendly to make the experience worth while. I get this alot at this theater every time I go. It would be nice to see smiling faces and someone to say "thank you and enjoy the movie".
Very clean theatre. Not crowded. Seats comfy.
Imax screen is .. well imax. But sound is somewhat poorer in other screens.
Great theatre and good prices.
Saw joker in IMAX it was a great experience.
One of the best places to check out the latest movies. Great staff, plenty of parking, great restaurants nearby!
Went to the IMax theater. Great screen and sound but the sests leave a little to be desired. Stood in line for 20 min to get hot dogs when i got to counter they didnt have anymore. They should have told people in Line or posted that fact. Several people were rather angry including myself.
I really like the imax theater. They sell beer, and thats always great. However, im not a fan of the chairs.
Enjoyed a fight between two groups of people in the back row. Wilmington police had to be called. Missed 20 minutes of the movie. The manager did give us all free movies coupons for the trouble.
Clean and spacious. Seats are very comfy and angle of view is perfect, in all the theaters.
Haven't been here in a while but quality seems down a little. Theatre was decent enough and recliner seats were super comfortable but can't pick up prepaid tix at the kiosk, speaker bass kept vibrating the screen, and walls were paper-thin as you can hear the next-door movie during its loud parts (a bit distracting when both movies are Endgame running on separate timeframes). Too many other better options out here for this level of quality; need to step their game up.
This is a great movie theater and is well situated within the Riverfront in Wilmington. The movie theater is well lit and it’s easy to get tickets and concessions here. The food is hot and delicious and the bathrooms are well maintained and clean. The hallways are clear and clean and the theaters are maintained well, including the seats and the screens.
Very good place to visit when you are looking for a new movie theater. I would recommend to family and friends to visit.
A place to go tell him to watch a movie
Very disappointed in Penn Cinema! Saturday evening show and had nothing!!!! No sodas, no food, only popcorn, boxed candy and icee. No explanation, no apologies... just got an "o well enjoy the movie" Definitely hitting up the theaters in the area from now on
Love the movie theatre. Clean and safe for children. Never going back to New York.
Great place to go for movies. Good amount of parking with good access. Concessions include alcohol and other beverages. The actual seats are chosen/assigned and can be reclined to be extra comfy. Bathrooms are squeaky clean as well for a quick trip.
Nice theater, good employees, but concessions very slow. Arrive very early if you want popcorn & drinks.
Came in first showing of the day. The place was still trashed from what I assume was the night before. The projector was out of focus. I told someone, I saw them phone into someone, but the entire movie was out of focus.
Everything was great but they could have turn the AC down a little bit cuz I was sweating in my seat
Good place to watch movies
Wife and I watched Alita: Battle Angel (IMAX 3D). Awesome viewing experience. Seats were comfortable and reclined slightly. Super loud sound which my not be good if you have sensitive ears. Loved it.
By far the worst theater ever I went with my boyfriend on August 7th to watch spider man far from home the move cut out about halfway though the movie and never came back on. We didn’t even get a refund. Stay away for the move theater
Movie was great. It was clean. The other smaller seating theaters that are not IMAX have reclining chairs
Clean theater. Good sests.
Comfortable seats but when you buy your ticket they ask you to pick a seat. Makes no sense because the selection was limited and when I walked in the theatre was basically empty.
Feels lile your in the comfort of your own home with friends when your here watching a movie
It was a wonderful experience had nice time wit my twin and my neice
Always a great place to catch a movie, whether it's a regular screen or the always awesome IMAX. Courteous staff, clean and comfortable. Don't miss out.
Love this place. Keep up the good work!!!
Sitting here for a 4:00 pm Lego movie and they can’t get the movie to work. First they started showing Glass to a theater filled with children. Then they stopped the film and turned on the lights. Now we’re just sitting here after 20 minutes of waiting. Was told it would be 3 minutes to fix. Never coming back here again.
They didn’t have any pretzel bites with cheese
The facilities are nice, but there is no one checking the ages of people buying tickets. I was watching a rated R movie with two large groups (think five to ten) young teenagers/ pre-teens. They talked loudly the entire movie. Some people in the front complained and their staff came in twice. They did a little finger wagging and essentially nothing else. If my movie had been over earlier than midnight I would've asked for my money back. It was a waste of money and I'll never go to that theater again. Bottom line... the food was fine, the movie quality was fine, the staff was nice, but didn't enforce rules.
Great theater. One can get a beer and hit the recliners for a movie!
Awesome clean Place very friendly employees very outgoing employees very knowledgeable employees the popcorn was very fresh and I love extra butter the candy was fresh and my sodas were all very well not flat they were all nice and fresh even ice was very delicious managers were awesome must say I'm 100% satisfied
Had a great time!
We always have a great experience here. From the friendly staff to the theaters themselves, you can't beat this location.
This theater would rate higher if the sound from one movie didn't wash info other movies nearby. They need better sound insulation or turn down the volume.
The theater itself is great, but the last time I was there, a staff member was chewing something as she spoke to me and a piece of it flew out of her mouth and onto my ticket. She acted as though nothing happened. I was so grossed out.
Best theater in the tri-state area. Your movie starts, on-time, with the trailers. Not a dozen other commercials. The only IMAX theater in Delaware and they also respect my time. That's why they will continue to get my business.
The movie was good but the theater smelled like feet and pee very dirty would not recommend going there really ran down and the staff is not welcoming
Great but very expensive. Has beer on tap you can bring back to your seat!
Great time with family, I love the options to purchase your tickets and seating. Makes it easier especially if your running late.
First time here. Wonderful facility. Loved the reclining chairs. Surround sound is awesome but a bit too loud during advance previews, but than that, Great!
Horrible experience. Employees were rude and the theater room for Avengers was so hot. Not going back there anytime soon.
Every chair is a recliner. There are small walls between rows so you can’t be bothered by anyone texting in the row in front of you. Every row has extra room in front of extended recliners, so that you can still easily walk down the aisle. Because the seating and aisles are so spacious, this is a great theatre for anyone who experiences mild mobility issues. There is craft beer sold in the lobby.
Even if you purchase tickets online, you have to go to the theater to get it refunded. It took weeks of calling to get someone to finally tell me this. The theater has a confusing layout where the food stand and ticket office are combined. The employees did not seem interested in their jobs. Do not know if I will return.
Came here for the first time to see IT: Chapter 2 in IMAX. The screen is enormous and the sound is great. I recommend this theater because you can see a regular movie, even R-rated, at a real IMAX. This isn’t one of those LieMAX theaters. If just about every seat wasn’t torn, and if the bathrooms weren’t treacherous, I’d give it 5 stars.
Great theatre for watching movies
Terrible customer service and horrible lines!!!! Run out of hot dogs, sodas and every worker has an attitude. I'll pass on coming back.
I sat here for 15min. At first the previews were on then they went off. I had to call someone in for them to put the movie on. Ive never had that ever happen to me before. Disappointed
This is a fairly nice theater. The "kids" at the concession stand have no customer service skills but the theater is a nice place to see a movie.
Horrible experience today,. Went to see Avengers Endgame. Soda machines were out of most selections, snack bar was out of quite a few items, the trash looks like it hadn't been taken out all day and the bathrooms were gross and neglected.
Never can get fresh soft pretzel bites from this place
The IMAX and theaters themselves are very nice, but the concession staff are brainless and not very friendly. I ask about using my Penn Perks card every movie I see there... and I get a blank stare. Sheesh. Also, the consesion area is aways a mess. How hard is it to keep some counter cleaning wipes handy? Popcorn is oversalted. I think they did remove the self serve melted butter (soybean oil) machines back to behind the counters. That's good, because there would always be an oily mess all over the place before
My favorite movie theater comfortable seats a little expensive but its alright
Gave 4 instead of 5 as movie tickets doesn't allocate seat..it's waste of time to stand in line for movie which you bought ticket way earlier
The leg room is horrible. But a good place to watch a quick movie.
The place is filthy, went on a Wednesday night, bathrooms look like they had not been cleaned in over a month. No toilet paper in 90% of the stalls, yet staff is standing around doing nothing. Almost everything is self serve, yet the prices are just as high as any surrounding theater. The popcorn is pre popped and bagged so it was stale.
Not a very friendly place and I felt like I was inconveniencing the people that worked here. Never received a hello or even a smile. I guess I was taking them away from whatever they were doing on their phone or the conversation they were having with their co-worker. A "hello" was greeted with a cold stare. I also heard the movie playing in the theater next door like I was in that theater. Not just the bass or rumblings of sound effects but dialog. It was only drowned out when there was an action scene in the movie I was watching. Really disappointing.
Very disappointed in Penn Cinema! Saturday evening show and had nothing!!!! No sodas, no food, only popcorn, boxed candy and icee. No explanation, no apologies... just got an "o well enjoy the movie" Definitely hitting up the theaters in the area from now on
Love the movie theatre. Clean and safe for children. Never going back to New York.
Nice theater, good employees, but concessions very slow. Arrive very early if you want popcorn & drinks.
Came in first showing of the day. The place was still trashed from what I assume was the night before. The projector was out of focus. I told someone, I saw them phone into someone, but the entire movie was out of focus.
Wife and I watched Alita: Battle Angel (IMAX 3D). Awesome viewing experience. Seats were comfortable and reclined slightly. Super loud sound which my not be good if you have sensitive ears. Loved it.
By far the worst theater ever I went with my boyfriend on August 7th to watch spider man far from home the move cut out about halfway though the movie and never came back on. We didn’t even get a refund. Stay away for the move theater
Clean theater. Good sests.
Feels lile your in the comfort of your own home with friends when your here watching a movie
It was a wonderful experience had nice time wit my twin and my neice
Always a great place to catch a movie, whether it's a regular screen or the always awesome IMAX. Courteous staff, clean and comfortable. Don't miss out.
Love this place. Keep up the good work!!!
Sitting here for a 4:00 pm Lego movie and they can’t get the movie to work. First they started showing Glass to a theater filled with children. Then they stopped the film and turned on the lights. Now we’re just sitting here after 20 minutes of waiting. Was told it would be 3 minutes to fix. Never coming back here again.
The facilities are nice, but there is no one checking the ages of people buying tickets. I was watching a rated R movie with two large groups (think five to ten) young teenagers/ pre-teens. They talked loudly the entire movie. Some people in the front complained and their staff came in twice. They did a little finger wagging and essentially nothing else. If my movie had been over earlier than midnight I would've asked for my money back. It was a waste of money and I'll never go to that theater again. Bottom line... the food was fine, the movie quality was fine, the staff was nice, but didn't enforce rules.
Great theater. One can get a beer and hit the recliners for a movie!
Awesome clean Place very friendly employees very outgoing employees very knowledgeable employees the popcorn was very fresh and I love extra butter the candy was fresh and my sodas were all very well not flat they were all nice and fresh even ice was very delicious managers were awesome must say I'm 100% satisfied
We always have a great experience here. From the friendly staff to the theaters themselves, you can't beat this location.
The theater itself is great, but the last time I was there, a staff member was chewing something as she spoke to me and a piece of it flew out of her mouth and onto my ticket. She acted as though nothing happened. I was so grossed out.
Great but very expensive. Has beer on tap you can bring back to your seat!
Horrible experience. Employees were rude and the theater room for Avengers was so hot. Not going back there anytime soon.
Every chair is a recliner. There are small walls between rows so you can’t be bothered by anyone texting in the row in front of you. Every row has extra room in front of extended recliners, so that you can still easily walk down the aisle. Because the seating and aisles are so spacious, this is a great theatre for anyone who experiences mild mobility issues. There is craft beer sold in the lobby.
This is a fairly nice theater. The "kids" at the concession stand have no customer service skills but the theater is a nice place to see a movie.
Horrible experience today,. Went to see Avengers Endgame. Soda machines were out of most selections, snack bar was out of quite a few items, the trash looks like it hadn't been taken out all day and the bathrooms were gross and neglected.
The IMAX and theaters themselves are very nice, but the concession staff are brainless and not very friendly. I ask about using my Penn Perks card every movie I see there... and I get a blank stare. Sheesh. Also, the consesion area is aways a mess. How hard is it to keep some counter cleaning wipes handy? Popcorn is oversalted. I think they did remove the self serve melted butter (soybean oil) machines back to behind the counters. That's good, because there would always be an oily mess all over the place before
Gave 4 instead of 5 as movie tickets doesn't allocate seat..it's waste of time to stand in line for movie which you bought ticket way earlier
The leg room is horrible. But a good place to watch a quick movie.
The place is filthy, went on a Wednesday night, bathrooms look like they had not been cleaned in over a month. No toilet paper in 90% of the stalls, yet staff is standing around doing nothing. Almost everything is self serve, yet the prices are just as high as any surrounding theater. The popcorn is pre popped and bagged so it was stale.
Convenient to the eateries and dining and steps away from the River front; this theatre is cozy and features some films not shown everywhere, if you are a film buff. The staff is very courteous and ready to meet your needs. They are truly the "ace in the place"! A perfect location for a perfect dating event with your loved ones.
Comfortable seats, easily get tickets purchased from online, and friendly staff.
Tired of coming here and they are out of bottled water. You would think they would at least offer me a cup of water from the sink
This is a great theater. For"movies on tap" they donate large amounts of theater space, staff, and popcorn to raise money for charities. Support this independent theater, not the big chains!
Nice movie theater but handicap accessible doors are non-existent. They do, however, have reserved seating as well as handicap seating. The recliner seats are comfortable and roomy.
Good quality on the screen when we went, but overall not the best and we'll be coming here as few times as possible. The theater was freezing and the bathroom stalls didn't have any soap in them.
Awesome imax experience! Worth seeing your favorite movie . Sound incredible, as well as visual. Theater is huge, seats are comfortable and lean back. Middle arm will raise ,so you can cuddle with your love♡ . Very clean , popcorn, snacks were great. We also love it's on the waterfront. So, when your done ,feel free to walk around and enjoy some fresh air. Great place to take the kids, or a date night.. we will be back to see another favorite movie. .
Not very clean, assume because of avengers but it was not great here.
IMAX for black panther was great but didn't really see the difference.
Does anyone know the imax theater popcorn,candy,drinks prices if you do please contact my Instagram @princesa.401 I need to know before I go to the movies this Friday but over all this theater is very good they have such comfortable Chairs great place to leave 13 year olds go watch movies
A movie theater that serves Beer? Brilliant! IMAX (which is not that big, but is a very large screen). All that's needed now is catered food, and this place would be the ultimate place to be entertained. They could even hold sporting events veiwings there. Only downside is bathrooms and such are not as clean as they should be. Also they should have nicer aesthetics. They look like a old high school, cheap airport, or a stadium. Any way you cut it, not a good look. *I'm not sure if they have the recliners like Christiana XD, they are perfect seats. While it's in the "waterfront" district so it's a nicer are, it is very close to the murder zone in Wilmington, so it is something to be mindful of when booking late night tickets.
It's a great place for a relaxing time unwinding after work. I am disappointed with some people who really messed up the place with spilled food. All of us need to respect the people who will be attending the next show.
It's a good spot. The theaters have good room and great seats. I always enjoy going there with friends. My only drawback are the prices. If you don't like spending a lot of money seeing movies early in the day and using the Fandango service is the way to go. I long for the days when going to movies were affordable accross the line, but times have changed, so we have to make it work.
Prices are very nice and seating arrangements are spacious and comfortable
I don’t even want to give this place one star, I wait in line an hour and a half for a movie only to see people getting there 10 minutes prior to the doors opening and getting better seats then me because they are let in through another door where the line wasn’t going......... Won’t be going here again
It's our go-to movie theater. Good screens and sound quality, comfy reclining seats, and there tend to be enough showings of popular films so we can get the seats we want.
Machines were down so cashier had to retrieve tickets.... VERY SLOW, but otherwise a good experience
The place smelled like mildew! The pretzel bites were cold and hard, but the popcorn was ok.
Loved the cinema, the screens were nice and the actual theatre itself was clean but the front entrance area felt dirty/sticky and the staff were kind of unprofessional. They were polite, but just didn't make you feel welcomed there. Still overall a decent experience, went here since they were the only theatre in the area playing ant man and the wasp. Good movie selection. Rest rooms were clean.
I've never been so hot in one place before in my life. We had to leave in the middle of the movie because it was so hot and uncomfortable. Other than that the movie theater is nice.
Love the theater, friendly staff, love movies
took my husband here on fathers day to see shaft. Had to write this review just because the seats were amazing - big leather reclining seats. So relaxing after a long drive plus we just came from dinner so it was nice to lay back and enjoy a movie. I wish every theater had these seats!!!
Seats are great. Food sucks nothing for vegans
Great experience! Recliner seating was comfortable. Even better yet, each row was situated as though it was a private row. A type of boxed in so to speak so you couldn't see anyone if front of you. That's right, no heads blocking your view!!! No distractions!! My new favorite theater! Go, it will be yours too.
Wow. What a great theatre. They have a great selection of food and drink. Even adult beverages. Tickets are expensive, but they do have nice seating and amenities.
Based on my experience and other reviews it may be time for a new manager. Waited until after the scheduled start time to let people into the theatre where we sat in the dark for 10 mins before sitting through another 15 or 20 mins of commercials. This was before previews started for a 3 hour + movie.
Just as good as Christiana but more and better food options around.
Prices are high but very clean and great people working there
Fantastic theater. I had a blast taking my girl to see a movie recently. The recliner seats are big, roomy and very comfortable. The food was good, but the wait was a bit long. All in all a very good theater.
I really loved it here on Tuesday when it was 5 dollars
Good clean environment but no arcade area
Great father's Day with family.
Nice movie theater. Clean environment and friendly staff.
It was not crowded and it was comfortable.
Absolutely no integrity in this management. I went to see Endgame, after waiting in line for hours we all got to watch the people in the back of the line enter in through a door we were told wasn't going to be used. This lead to people who had showed up 5 min prior getting the best seats and people that spent hours of their life in line getting what was left. This was brought to management's attention and they told us "there was nothing they could do." I will not be returning.
LOVE the reclining seating. Incredibly comfortable with excellent leg room.
Maybe my 10th trip to this theater and I couldn't be more pleased with the exceptional customer service and experience. Family movie night great seating, very clean and the staff on hand were the most professional and helpful group of people I have encountered in a while. I will definitely keep coming back.
Went to see John Wick 3. Pretty decent cinema, the staff is friendly. I subtracted a star because they could have cleaned the theater after the last showing, the seats had left over food & garbage.
Reeks of urine and coconut oil...staff is incapable of comprehending simple orders such as "two medium sodas a medium popcorn " they look at you as if you just recited the opening passages of Beowulf in Northumbrian English. The really cool thing is that you can hear other movies playing through the walls, I guess all that is better than taking in the sights and sounds of the diverse neighborhood that this place sadly finds itself in.
3d movies. And the surround sound so wonderful!!!
Tired of coming here and they are out of bottled water. You would think they would at least offer me a cup of water from the sink
Good quality on the screen when we went, but overall not the best and we'll be coming here as few times as possible. The theater was freezing and the bathroom stalls didn't have any soap in them.
IMAX for black panther was great but didn't really see the difference.
Does anyone know the imax theater popcorn,candy,drinks prices if you do please contact my Instagram @princesa.401 I need to know before I go to the movies this Friday but over all this theater is very good they have such comfortable Chairs great place to leave 13 year olds go watch movies
It's a great place for a relaxing time unwinding after work. I am disappointed with some people who really messed up the place with spilled food. All of us need to respect the people who will be attending the next show.
It's a good spot. The theaters have good room and great seats. I always enjoy going there with friends. My only drawback are the prices. If you don't like spending a lot of money seeing movies early in the day and using the Fandango service is the way to go. I long for the days when going to movies were affordable accross the line, but times have changed, so we have to make it work.
I don’t even want to give this place one star, I wait in line an hour and a half for a movie only to see people getting there 10 minutes prior to the doors opening and getting better seats then me because they are let in through another door where the line wasn’t going......... Won’t be going here again
The place smelled like mildew! The pretzel bites were cold and hard, but the popcorn was ok.
Loved the cinema, the screens were nice and the actual theatre itself was clean but the front entrance area felt dirty/sticky and the staff were kind of unprofessional. They were polite, but just didn't make you feel welcomed there. Still overall a decent experience, went here since they were the only theatre in the area playing ant man and the wasp. Good movie selection. Rest rooms were clean.
I've never been so hot in one place before in my life. We had to leave in the middle of the movie because it was so hot and uncomfortable. Other than that the movie theater is nice.
Incredible theater that is clean, reasonable concessions and an amazing IMAX. Seats recline and cup holders lift up for plenty of room. Alcohol is serve also.
Love the theater, friendly staff, love movies
took my husband here on fathers day to see shaft. Had to write this review just because the seats were amazing - big leather reclining seats. So relaxing after a long drive plus we just came from dinner so it was nice to lay back and enjoy a movie. I wish every theater had these seats!!!
Based on my experience and other reviews it may be time for a new manager. Waited until after the scheduled start time to let people into the theatre where we sat in the dark for 10 mins before sitting through another 15 or 20 mins of commercials. This was before previews started for a 3 hour + movie.
Prices are high but very clean and great people working there
Fantastic theater. I had a blast taking my girl to see a movie recently. The recliner seats are big, roomy and very comfortable. The food was good, but the wait was a bit long. All in all a very good theater.
Good clean environment but no arcade area
Absolutely no integrity in this management. I went to see Endgame, after waiting in line for hours we all got to watch the people in the back of the line enter in through a door we were told wasn't going to be used. This lead to people who had showed up 5 min prior getting the best seats and people that spent hours of their life in line getting what was left. This was brought to management's attention and they told us "there was nothing they could do." I will not be returning.
LOVE the reclining seating. Incredibly comfortable with excellent leg room.
Maybe my 10th trip to this theater and I couldn't be more pleased with the exceptional customer service and experience. Family movie night great seating, very clean and the staff on hand were the most professional and helpful group of people I have encountered in a while. I will definitely keep coming back.
Went to see John Wick 3. Pretty decent cinema, the staff is friendly. I subtracted a star because they could have cleaned the theater after the last showing, the seats had left over food & garbage.
Reeks of urine and coconut oil...staff is incapable of comprehending simple orders such as "two medium sodas a medium popcorn " they look at you as if you just recited the opening passages of Beowulf in Northumbrian English. The really cool thing is that you can hear other movies playing through the walls, I guess all that is better than taking in the sights and sounds of the diverse neighborhood that this place sadly finds itself in.
Good place to see a movie, quite and when we went there was no crowd.
LOVE going to this theater. Their parking lot is small when you accidentally buy a ticket during a movie's opening night. Everything else is good though. Have fun laughing at how creepy their video is before every film they show "Penn Cinema (creepy child laughter).
One of the worst theater experiences ever. Beverage machine 90% empty, old popcorn served, staff was inattentive to complaints of people talking on phones during movie. Would not go there again even if movie was free. I ran movie theaters for 9 years and none of this would have occurred in my theaters. Poor standards by management at this place. I made the mistake of not realizing I selected 3d version of movie, had to go ask usher for glasses as they didn't even pay attention to that fact when taking my ticket.
Worst movie experience in my life!! Baby' s crying unbearable teenagers me& the wife almost fell floor was slippery in our section Hallway had an ungodly smell !just abad experience for us
They didn't have the air conditioning on which made it warm..
A very well managed local movie theater. Their Movie on Tap programs are phenomenal.
Did not order anything but pretzel bites we're good.
One of the best place to watch your favorite movie at big screen with on extra classified screen. You would definitely love this place.
Great experience! Very clean and comfy environment!
It's a nice movie theater but don't expect to have great service, I was lucky to have good service my last time but two employees behind the counter were yelling and cursing at each other.
The carpets need to be cleaned. There is a odor that is off putting
There Was People On The Phone & Talking & When We Told One Of The Workers They Pretended To Call The Manager & Nobody Came Into The Theatre To Address The Rudeness
I loved the seats. They reclined and the arm rest go up and were very comfortable.
Good place for movies and other get together with friends and family. Reasonable prices for food and other concessions. Had an amazing time there.
Worst customer service ever!!!! Slow and profanity spoken although kids are around... Do not recommend this to anyone only good thing about this place is the chairs nothing else!!!! They need to fire the whole staff and start fresh!!!!!
People were sitting in our seats when we arrived. Then throughout the entire movie I watched entire families try to sneak in and sit down. It was obvious because they tried to sit in the 2 seats next to me which I paid for. Just so happens that the seats were broken so my two little boys squeezed into my seat with me.
Nice theater, cheap ticket prices, okay prices for the concession food. Our reserved seats were taken by other people and ended up sitting in the front row but the seats are recliners so not as bad.
Went to see 25th FRIENDS Anniversary and was disappointed to say the least. Arrived 25 minutes prior to showtime as instructed by Fathom Events (who was in charge of this special limited showing) to see behind the scenes stuff, interviews and extras, but instead waited 25 minutes after showtime and there was nothing but advertisements for other Fathom Events. then watched 4 episodes of FRIENDS that I could've watched on Netflix
I loved it. Nice and clean and the movie The Intruder was awesome
Penn Cinema has comfortable seating, fair ticket prices, positive staff interaction, and convenient parking.
Lots of room. Kick your feet back and enjoy. Yeah boy
Great local theater. Imax screen is great, other theaters in the complex are good. Beer is available.
Seats are really comfy but popcorn was old
Went to see a special show “In the blink of an eye” nascar documentary tonight. After waiting an hour and a half for this movie never to play ever again, the very unprofessional manager walks in and states that they had no idea the movie was supposed to play and that they don’t have it. And the GM didn’t express any concern.
Great spot to watch a movie. The Imax theater is really good. It is a splurge for us to come here, so we enjoy every minute of it.
My wife and teenage son suggested we go here because it's a great theater... It was not a good experience! Getting the tickets and a popcorn was the first part of the unpleasantry. Guy took way too long to figure out how to get the order for for tickets correct. When he did get it right and asked am assistant for a small popcorn she literally just stood there... five feet away... staring at him... blinking in silence like if she took two steps backwards and opened the popcorn door it would break her! Dude steps around her and hands my wife the popcorn then the tickets. The young lady just stood there staring at him! We get to our seats and mine was broken and wouldn't recline. I sat in one of the empty seats that did work and it was comfortable. The final complaint was that in theater #6 there was a huge blemish at the bottom center that I had a hard time unseeing once I noticed it. Not worth the money friends! Go somewhere else.
The staff is horrible and unprofessional. The place is dirty. But the seats are comfy and the theaters were nice.
Really nice theater with a great staff
Great movie theatre bathrooms could be a little cleaner though
Great theater and awesome location. Nice area down by the river front. Great parking
Saw a quiet film but the theater next to us was too loud, interfered with the movie I was watching
Went to see special 30th Anniversary showing of Glory on Sunday July 20. Half-hour after the start time the film started rolling but at a point 30 minutes into the film. It was fixed fairly soon and started at the beginning with a nice clean print, then 20 minutes before the film's end, the "projector" stopped as if it was on a timer for the end-time of the showing. Two dozen of us were pretty ticked but the manager made everything right. We were given refunds, a voucher for any other film we wanted to see, plus another ticket to the only other showing of Glory at that theater the following Wednesday night. I forget the manager's name but kudos to him for handling the problem with professionalism and rare concern for the customers. Things go wrong and it's all in how it's handled that makes people think well of a business. this place is the best. I'll add that the theaters and the lobby and the restrooms are always clean and pleasant to visit. The popcorn is fresh and the concession/ticket staff are always polite and friendly. I appreciate that they have the commitment to hire the disabled and take their responsibility to their community to heart. I love having an independent movie theater a few minutes away from home and I will continue to support Penn Cinema Riverfront exclusively.
Great place to walk while bookshop hands with your loved one.
Very clean. Sound was great
Love this theater. Never crowded when I go and I love the seats and the mini bar
Waited in line for 2 hours and the manager left his friends and a bunch of people in the back door. When we finally got to enter the theatre, though we were at the front of the line, almost all of the best seats were takin. Everybody working here acknowledged it and said there is nothing we can do. Why are there security guards? Why did I wait in line so long? Why did I drive 90 minutes to come to this theater? Never again.
Good place to see a movie, quite and when we went there was no crowd.
LOVE going to this theater. Their parking lot is small when you accidentally buy a ticket during a movie's opening night. Everything else is good though. Have fun laughing at how creepy their video is before every film they show "Penn Cinema (creepy child laughter).
Worst movie experience in my life!! Baby' s crying unbearable teenagers me& the wife almost fell floor was slippery in our section Hallway had an ungodly smell !just abad experience for us
A very well managed local movie theater. Their Movie on Tap programs are phenomenal.
One of the best place to watch your favorite movie at big screen with on extra classified screen. You would definitely love this place.
Great experience! Very clean and comfy environment!
It's a nice movie theater but don't expect to have great service, I was lucky to have good service my last time but two employees behind the counter were yelling and cursing at each other.
There Was People On The Phone & Talking & When We Told One Of The Workers They Pretended To Call The Manager & Nobody Came Into The Theatre To Address The Rudeness
Good place for movies and other get together with friends and family. Reasonable prices for food and other concessions. Had an amazing time there.
Nice theater, cheap ticket prices, okay prices for the concession food. Our reserved seats were taken by other people and ended up sitting in the front row but the seats are recliners so not as bad.
Went to see 25th FRIENDS Anniversary and was disappointed to say the least. Arrived 25 minutes prior to showtime as instructed by Fathom Events (who was in charge of this special limited showing) to see behind the scenes stuff, interviews and extras, but instead waited 25 minutes after showtime and there was nothing but advertisements for other Fathom Events. then watched 4 episodes of FRIENDS that I could've watched on Netflix
I loved it. Nice and clean and the movie The Intruder was awesome
Penn Cinema has comfortable seating, fair ticket prices, positive staff interaction, and convenient parking.
Lots of room. Kick your feet back and enjoy. Yeah boy
Great local theater. Imax screen is great, other theaters in the complex are good. Beer is available.
Seats are really comfy but popcorn was old
Went to see a special show “In the blink of an eye” nascar documentary tonight. After waiting an hour and a half for this movie never to play ever again, the very unprofessional manager walks in and states that they had no idea the movie was supposed to play and that they don’t have it. And the GM didn’t express any concern.
Great spot to watch a movie. The Imax theater is really good. It is a splurge for us to come here, so we enjoy every minute of it.
The staff is horrible and unprofessional. The place is dirty. But the seats are comfy and the theaters were nice.
Really nice theater with a great staff
Great movie theatre bathrooms could be a little cleaner though
Great theater and awesome location. Nice area down by the river front. Great parking
Saw a quiet film but the theater next to us was too loud, interfered with the movie I was watching
I can always get a free drink here with no complaints!!!!
Great place to walk while bookshop hands with your loved one.
Love this theater. Never crowded when I go and I love the seats and the mini bar
Waited in line for 2 hours and the manager left his friends and a bunch of people in the back door. When we finally got to enter the theatre, though we were at the front of the line, almost all of the best seats were takin. Everybody working here acknowledged it and said there is nothing we can do. Why are there security guards? Why did I wait in line so long? Why did I drive 90 minutes to come to this theater? Never again.