Here you have all the opinions of people like you who know the services and products of Showcase Cinema de Lux City Center 15 (Movie Theater) in Connecticut.
At the moment the business gets a score of 4.3 stars over 5 and this score has been calculated on 1159 reviews.
You must have seen that its rating is good, and it's based on a high number of opinions, so we can say that the rating is very accurate. If many people have bothered to value when they are pleased with the business, is that it works.
You know that we don't usually bother to give evaluations when these are correct and we usually do it only if we've had a problem or issue...
This Movie Theater belongs to the category of Movie theater.
Awesome new comfortable seats that recline and give you as much personal space as you need. Pretty pricey, but if you sneak in snacks from the Target downstairs, it eliminates that problem.
Loved this movie theater till me and my partner had a HORRIBLE experience here. Thee front staff to get the tickets are less than knowledgeable and very condescending! The manager here is also the same, they do not know what customer service is and have very little to no experience handling issues or concerns a loyal paying customer might have. The staff here SUCKS! And are very rude if you can manage to get your ticket and the machines and not have any interactions with the staff you’ll have a great time.
The employees at the register selling tickets are not friendly. They seem miserable. Management needs to set expectations on how to provide a great experience. All you have to do is smile. Ask how are you?, thank you enjoy the movie. It's not that hard.
Amazing theater with Recliner chair and a table. You cant beat that
Closet to my house... awful to find parking unless paying in lot
Seats handed down are the best i have ever sat in. Watched End Game with my seat reclined and it the best.
The theater put one language in showtimes and on tickets and they are playing a different language movie. To be specific, they are advertising to play Sahoo in Telugu but are playing it in Hindi. The theater management doesn't seem to care even when reported there is a mistake. They just say they don't know anything about the language and can't help. They are even reluctant to check what they have and what is playing right now or even to correct the language that's being advertised. No apology either. Utter waste of time, effort and gas to come all the way here.
The City Center 15 Cinema De Lux is a beautiful theatre. The entrance is grand and has areas for people to sit and linger before a film to enjoy a meal or dessert. You can also listen to a pianist play on a baby grand while admiring the surroundings. It's a clean theatre with luxurious and comfortable theatre seats that recline and offer an adjustable neck cushion. If your film was great, you'll enjoy the experience even more, but it the film you went to see was only so-so, you still have a great relaxing experience at this theatre. Enjoy!!
They upgraded most of their seats and have a nice IMAX screen.
The seats here are so comfortable!!! I seriously love watching movies here just because of that. They recline and you have so much room.
Since putting in the new power reclining seats this has become my favorite theater. I wish the staff had more personality, but what can one do?
I really like this it's great looking theater with a lot to offer in snacks ect and great comfortable recliner seats i would definitely recommend it.
Pretty good theater for catching popular movies. Good snacks and stadium seating.
No soap in a dispenser. One faucet not working. You should uncover these problems and not inconvenience paying customers. Or pay me to investigate.
Took my son to the.movies. it was great. You can also go a little groreies shopping before or after you see the movie
Amazing movie going experience!!! There are a lot theaters that are currently being renovated...the leather seats that recline..you can even pick your seats in some instances. Kind of a plush experience. If you park in the garage attached to the mall your receipt will get you discounts on popcorn and soda. This location also supports the movie pass which helps on ticket prices. Overall great place for movie going. Be aware that summer time and winter breaks means increase of teenagers attendint movies..so buy ticket ahead of time.
Amazing movie theater, great customer service, great Tuesday deals
Great lounge seats but they aren't cleaned regularly and movies don't start on time
We are from out of state and we went to a movie Thursday and Friday. 5he bathrooms were a wreck both days and the same soap dispensers were put on Friday. Popcorn all over the theatre...unfriendly staff.
Always is an very good experience at Cinema De Lux employees are very courteous and helpful place always clean and neat and you can watch and enjoy your movie.
This place is a hot mess. Dirty, not properly maintained and not properly staffed. Lines are unnecessarily long; half the bathrooms are out of order. No soap or paper towels in any restroom either. Too hot in the theaters so the 3d glasses fog up. Also their IMAX is a Liemax. Go somewhere else.
Nice movie theater. Last level of the city center. Use the parking fee you paid towards snacks.
Very comfortable. Clean. Staff very nice lounge chairs
Comfy seats and good movies. Food is kinda expensive
This place has really stepped it up. Big comfortable reclining seats that are so cozy you will struggle not to fall asleep even the most action packed film. Ticket prices are a bit more on the expensive side but I suppose that comes with the added comfort.
Great place, now they have declinable seat with tables to put all your snacks. If you wants to save money go on Tuesday I believe they only charge 8.50 even though it is a lot more crowded
The staff is real nice, and the theater is kept super clean. And the seats, I mean cmon reclining seats in a movie theater
Great experience. Love booking my exact seat then have such a nice comfy spot. Reclining seats are dope and lay back further than I expected. Good selection for food too. Can't go wrong with this threat and worth the 30 min drive.
I have visited this theater a handful of times and I must say that my most recent visit on March 10, 2019 WAS HORRIBLE. My husband and I purchased tickets for Captain Marvel and this theater requires you pick your seats upon purchase. We were unhappy with our seats and I immediately went back to switch seats and the manager on duty was EXTREMELY RUDE. He took forever to get my seats switched and then when I let him know he was taking really long to switch my seats and that I’m going to miss beginning of movie he rudely told me to do him a favor and not return to theater. I wish I would have gotten his name to file a formal complaint. He handled the situation badly. He had poor customer service skills. Then to top it off he tells me to go to another theater next time. He definately needs to be retrained on how to deal with situations in a timely manner. Hopefully I won’t be back. I usually go to Cross County or Ridgehill theaters. The only reason I came here was for the HD. But I’m crossing them off my list.
Have not had any bad experiences before at this theater but in recent months this theater is falling apart. The theater is dirty the majority of the time especially between screenings (in part to some movie goers who are just plain disgusting leaving their trash behind). The bathroom is dirty with little or no hand soap or toilet paper. Management is poor in terms of resolving problems that arise, employees are indifferent and the theater does not do well with large crowds. Terrible experience!
Nice place to watch movies
Seats are very comfortable, there's good space in between rows for walking, and the sound quality is excellent.
Even wit not many people, plenty of seats to assign, we were not able to seat where we wanted But seats are very comfortable
The best. Reclining seats, rotating trades, IMAX screens, 4k a lot of choices for food.
Update as of 06/16/2019 I have been going to this place since 2012 but lately this theater has been horrible. Seats don't always work, staff was very rude. When seeing John Wick 3 there was a person talking on the phone during the entire movie. We tried to complain there wasn't a staff member in site. After the film was complete we asked to speak to a manager and she refused to give us a refund because she claims it wasn't her problem and asked us to leave. Due to the attitude of their manager I will take my business elsewhere.
The new Marvel End Game movie, had all the theaters filthy and not clean at all. Popcorn greasy all over the seats, and they seem not to clean their theaters at all.
15 great screens. Comfy electric recliners. Great treats . (Don't forget the $3.00 parking allowance you get on popcorn when you show your receipt)
Super deluxe its amazing and actually not that expensive. Fun for the whole family if you love watching them in style. I highly reccomend it for a fun movie night with the family.
Improved! I'm liking it! Comfy chairs too!
Will definitely come again. Nice cozy seats
Looks better than it used to be.
Clean,nice, but please for the love of god hire some more people
I love going to Barnes & Noble besides you have a great coffee shop at Starbucks and I love Starbucks coffee took my girlfriend dad for the first time we had a great time just wandering around looking at the site White Plains so beautiful I recommend to anybody and everybody to go up there and see especially the water fountains so beautiful when they got them shooting in the air and the music playing White Plains is a beautiful city unfortunately I could only afford to live in Yonkers right now but I'm disabled but I recommend White Plains to anybody
great seats good sound fresh popcorn
Nice sky line of jersy.
I like City Center I particularly like the dinner theater and they really have good shows at the theater it's I'm a native New Yorker Manhattan and it's it's pretty good you know it's close and this comprable to play and things in Manhattan if I don't feel like making that trip in Westchester is really like the next New York City
The seats and the screen are awesome, but don't go to the IMAX without earplugs. I was deaf for a few minutes after the movie because it was unbelievable loud.
Matinees for seniors, a delight to shut out the world and be had...... Cant recommend it enough for a day off.
This is my go-to movie theatre and I enjoy going here. It's a friendly atmosphere and in a nice location If I have one complaint, I wish they would keep up with the new seating and maintain them accordingly. It's too early after the renovation to pay more money for broken seats. Avoid Theatre 1, Row G Seat 5. That aside, no complaints. UPDATE: If your seat is broken, it's worth the trip to the box office and report it. They gave me a comp ticket to another film. :)
Good service, high food prices, plenty of parking
This is one of the best movie theater I have been in thus far. Very clean environment, and great customer service. The reclining seats and the positioning of the seats are very nice and comfortable. It gives you a great view of the movie. I also like the table that is attached to every seat, it comes in handy when you have food to eat. I had a great time here and will most definitely come back again.
Just awesome.. Specially the seats, so confortable, of course the image and sound where very good too, I just hope they put at least a theater with Spanish subs
Great theater always clean and comfortable best IMAX in the area
Good Multiplex with indoor paid parking. Large food variety to choose from with small tables section and small lounge area. Located in City Center Mall complex.
Very nice and clean theater, The electronic reclining seats can absolutely be slept in so be careful. I was surprised to see the IMAX theater didn't have the same seats however.
Great Song effects, seating and great picture.
Place is nice clean fells safe environment..
Great place to go watch a movie at your best comfort Recliner chairs sofas which are super comfortable You have discount on food if you paid parking The parking is very cheap $1 an hour and huge parking lot so no problem with parking Love the place ! Totally recommend
Extremely comfortable chairs always glad to hold thete6
Good theater. Good screens. Good snacks. Seats could use and upgrade, but at least the armrests move. UPDATE: They have upgraded half the theaters with great new leather reclining seats. The other half will soon be updated. Rating changed from 4 to 5 stars! Excellent work. UPDATE 2: The entire theater's seats have been upgraded!
Most comfortable seats I have sat in at a movie theater. It really helps the enjoyment of the movie a lot.
Very clean love the theater will go back
Its great in everything except for the chairs everytime i sit on a chair its broken i try manually moving it dont work i had to sit the whole movie i want to sorta lay down on the chair but they need to fix this.
Food a little pricey, but the seats are very comfortable
This movie theater has horrendous service. The customer service is unacceptable. Never ever go to this place ever. It took 30 minutes for me to get a refund after my plans changed. Just TERRIBLE!
Contemporary urban theater complex with Stadium like seating and quality film presentation. Very open and diverse. Easy access from adjacent parking lot and municipal lots.
Had a great time at this movie theater watching a 3D movie. It’s big, spacious, and has Reclining chairs with trays so you can relax while eating some good food. The LED lights on the chairs help you navigate in the dark. The aisles give you enough room to get by without disturbing another guest. The price of the food is quite expensive but you get plenty of options to choose from. My only recommendation is to lower the food prices.
This is your one stop shop type of theater. Tickets are your typical mid range price, but the seating is part of the new reclining chair system where you pick your seats ahead of time. They have a ton of theaters inside of here, so there's always multiple options playing. Outside the theaters is all the food types you can think of, with lots of tables (or the option to eat inside the theater). There is also a bar and restaurant inside here too. You could spend all day here and not have to leave which is really nice for large families to not have to coordinate much at multiple places.
Great movie experience, largest screens, best sound, new plush seats. Only negative is parking fees.
Great place to see a movie. Large comfortable chairs. Lots of theaters.
Amazing new automatic reclining seats ,nice staff with good service
Had a great time watching Endgame last night. The IMAX theatre was spacious and the crowd was into it.
One of our reserved chairs was broken so we all had to move to the top row if we wanted to sit together. Also, the screen was very small compared to the size of the wall it was on. Decent movie theaters maximize the wall space to bring you a bigger, more movie like experience.
We came to see The Missing Link, theater was clean and seats were amazingly comfortable. The jumbo bucket of popcorn, soda and Raisinettes package was really good. Kids had fun! Adults had fun!
A 15 cinema plus Imax cinema complex. The seats are nice and big and electrically reclainable with good views for everywhere. The whole theater is a bit dated and bland.
Comfortable reclining seats but the AC was not working too well. Overall a nice theater.
Comfy adjustable leather chairs. Almost too comfy considering I fell asleep! lol
Always a good time. They recently renovated the seats so they are the reclining lazy-boy type and are fantastic. Occasionally the bathrooms could use some better cleanup but usually have no problems. The staff are helpful and the theatre will cover the parking garage if you buy food. For many of the movies you can pick the seats, which are a blessing unless you are spontaneous about your moving going. Overall a great theater.
Very nice seats, clean theater, quick friendly service
Really happy I found this theater. Tickets cost a bit more than most places but it shows - clean with ample room and comfortable reclining stadium seats. If they had a broader range of films (beyond the block busters) it would be the perfect movie theater. I guess you can't have it all.
Ultra clear digital picture and sound. Reclining chairs and reclining headrests with snack tray. Great concessions and friendly staff. Recently renovated, very clean with electric blue LED pathway lighting in theater. Free parking via $3.00 off concessions with parking receipt.
it is a great place to watch any movie, also they Xmaxx room is fantastic
Clean and plenty of space in the theater. Great experience.
Beautiful lobby and viewing rooms. The seating is very comfortable too. However, occasionally, the viewing room floors are sticky. Simple solution: Clean and mop the floor after each movie has concluded. The patrons can wait for the floors to dry. Problem solved. Also, the restrooms require constant maintenance; by way of removing water puddles from sink counters and emptying the trash receptacles. Think about it. I wrote this review to be helpful to you, the consumer; and, to also bring relevant things to the attention of the the business in focus. If you found this review to be helpful, please help me by selecting the "Like" icon below. Thank you!
Poorly managed. 2 of 4 urinals in men's bathroom are not functioning. Video game is a kids scheme to still there money. Put your coupons and forget of playing. Looks nice from the outside but rotten whitin.
Love this place, specially if you are looking for some savings tuesday is the day. Tickets are half price. Nice and comfy seats .
Large location with plenty of seating arrangment. You can pay in person on line or use the kiosk service. You also get to pick the seats you would like to sit. Located on top floor. Favorite theater to watch movies.
Lovely. Great shopping spot and to just hangout with friends and family.
Pretty cool. Barely any riffraff. So it's my go-to movie spot
Not bad,not Bad. Rest room need little more attention.
Major renovations done making it one of the nicest movie theaters to go too. I especially like to go on Tuesdays for the bargain matinees.
Standard move theater offering standard, 3D, IMAX and IMAX 3D movies. They have a restaurant on site but you're not allowed to bring food or beer into the theater from it. They have plenty of concession options. Many theaters have been upgraded recently to seats that recline fully. They have a rewards system called starpass that gets you free popcorn and tickets relatively quick and they validate parking if you purchase concessions.
New reclining seats. Serve your own beverage. Great upgrades.
An okay movie theater. It's clean, but the staff is not particularly helpful or friendly. They actually seem annoyed on big movie nights. Be careful at Chatters Bar and Grill... We call them "Cheaters" because an employee tried to write in extra gratuity to our bill (we already did 20%). We didn't realize until our statement came in that it did not match what we put down. Thankfully, we saved our customer copy receipt... but never again would we go there.
Power recliners in a movie theater? Omfg! Hands down, the most comfortable theater seating I have ever been in and the screen was gorgeous, so glad my nephew suggested it as the location to watch Endgame.
Awesome movie theater but to get a popcorn and drink took 25 minutes
Always like going this movie theater and now they upgraded there seats and it's fantastic!
This is my favorite movie theater! The lines for food are never that long...il everything is usually pleasant, I've been going to this movie theater for years with my family and Friends!
Cool theater..power reclining seats and attached trays...picture and sound was above par very clean establishment..only drawback went early and concessions took forever since only one person working ...
great movie theater and i go back but you must pay to park not good
Fast and easy. Nice seats and friendly staff
OMG stop tracking me I'm calling the FBI
Renovated theater seating which had leather power operated recliners. Each seat has has their own airplane style swivel side tray with a bullet in cup holder. Seating is reserved so book in advance for popular movies.
This movie theater is well laid out. Staff is courteous & professional.
I am very disappointed so far as we had to wait in the bar area as the theater was allegedly being cleaned and when finally arriving in the space, our cup holders were still full of trash and it seemed like an issue when it was brought to the attention of the area manager. So I do not know if I will return to this location.
Very nice theatre. Insanely expensive but that's all movie theaters now. Seats are awesome and comfy.
Enjoyed the upgrades done to this theatre. Black leather seats, the seats recline as well. Popcorn and Nachos were fresh.
I love this place. great movie, my gym is there, parking uses the White Plains App (although the app shouldn't charge $.20) and a supermarket to boot that give you a discount when you park in the mall. It also has a theatre that I've used and been pleasantly surprised by. They really need to keep the Barnes and noble on the first floor.
Typical cinema center, expensive popcorn and drinks but can take advantage of half price on Tuesdays
Wonderful IMAX experience. Clean, spacious, high fidelity and razor sharp cinema. The ultimate platform for viewing epic films.
Comfortable, clean and safe. My kinf of place.
These are the best seats I've ever been in in a theater ❤️❤️
Great place... the reward points very worthy! I like it! Many options around to get a bite before the movie. Please turn off the front lights so we can see the trailers that will incentive the people to come back
Movies are pretty darn expensive now-a-days... $15 for a regular movie showing. The last time I was here the temperature in the theater was very hot. At this theater sometimes there is an issue with people talking loudly during the movie. Other than those three issues, this is a nice place to see a movie. The reclining chairs are fantastic.
First show was not sold out but the manager would not sell us seats. Instead we were forced to wait two hours for the next standard show or pay $34 for two tickets to 3D IMAX. We wapid but will not be going back to this theater. Really makes me wonder why we go to the movies any more, the seats were like airplane seats and over priced. I am watching my next movie at home when it comes out on on-demand.
Like the place, I've been there for many yeara and I aleays enoy the movies
My Favorite Movie Theater away from Cinemark as it's not available. The recliners are probably the best between Regal, AMC, and any others. I love how when you pay for parking it's discounted in the concessions. Only thing missing is a bundle/savings/or membership.
Wish I could put zero stars. Management at this place needs to be changed. No one has a clue how to treat people. I purchased assigned seats for the movie. When I got to my seats, which were clearly labeled, someone was in my seat. I asked him to move and he did but got someone from the staff to make me move out of the seats because "he was there first". Clearly my tickets were labeled with that seat number...??? Got the manager involved because by that time there weren't 3 seats together. Manager did nothing but offer a refund and rudely... Looking at other complaints from customers, management needs to be changed and employees need to be trained on customer service. HORRIBLE Management! Alot of potential at this place but needs to be managed properly. Concessions needs to be worked on as everything we wanted to order was a 20 minute wait expect popcorn.
I like this movie theater. On occasions the food lines are long, but they have great roomy seating, a wide variety of food choices and nice screens. I've seen a bunch of movies here and while some of the movies have been bad, I've never had a bad movie going experience.
It's a nice venue. Watched an IMAX film.
I've been going to this movie theater for years, but never knew they have theatres with lounge chairs with the extension for your feet that go up. Idk if it's new or not, but I saw a movie in that chair, and I want to move in there! Awesome. Not sure, but think it was #14
Cheap movie tickets, reclining sits and it’s in a mall which is even better.
Ticket guy was hilarious! Midsommar is amazing!
Love it!! The reclining leather chairs in ALL theaters are the BEST..!!
The theater was clean looking and the reclining seats were comfy.
Love the new look. Clean and up to date
Bought the wrong ticket by mistake. Didnt give me a refund. Had to buy new tickets again. We all know they could have refunded my mistake. Never going back. Also their staff is rude.
It was good but the garage was terrible they use any excuse to give a ticket...
Nice theater. Even nicer staff.
Nice movie theater with military and senior discounts. Sometimes there isn't enough theater cleaning between screenings, which is why I give 4 stars instead of 5
Comfortable atmosphere, great for kids.
They updated it. It looks good@
I had so much fun while watching this movie. It is amazing to see how much bts loves ArMy and works really hard to give their best in each performance. I recommend "bring the seoul."
Extremely comfortable seats which recline very nicely. Great experience and would go again!
Very comfortable seating. Concession stand took longer than expected. Overall great experience.
Our FAVORITE movie theatre- we come all the way from Stamford, CT bc we LOVE the accommodations, the staff and our course the comfortable seats!!
Experience is everything. IMAX is good but Theater itself is very dirty. I’ve been there several times and every time the theater is dirty. They don’t seem to have anybody to clean the theater in between movies.
Love this theater recliner seats. Clean and not too expensive. I always come here when I am in the area. Recommend this theater to anyone
Amazingly nice. Clean, convenient, plenty of parking. The chairs are super comfortable. The ambiance is quiet and reserved. Loved it, will go back.
Great Seats, hard to park and very crowded
Movie theatre is clean. Food prices are crazy high. Buy candy at Shoprites quick counter on 2nd floor.
Good seats. Expensive food
Very big and clean. It's nice to watch movies and shop. There are recliners and food and drinks.
Seats are beyond amazing. Only didnt like the cost, particularly for reserving tickets.
The IMAX 2d is great with the reserved seating that reclines!
Nice size theatres. Friendly staff. Decent prices. Seats are comfy and reclining.
Comfortable seats, clean surroundings and lovely ambience.
Nice laid back chairs plus a food center within the theater lobby.