Reviews of AMC Otay Ranch 12 (Movie Theater)

Dylon Myers

The screen in Auditorium 1 is stained with black streaks that muddy the image and pull you out of the story whenever they become visible (which is often). This is the second time I have noticed this at an AMC. They need to better maintain their screens.

Caleb Derrington

Fun place, good screens and sounds, clean facilities, reasonable prices, and good selections of food and drinks.

Isabel Rodriguez

Dont want to sound discriminating myself but really I feel that concessions does a very poor job at keeping the General line/Stubs in comparison to the "Premier line" moving especially when I can see and hear that the people that were on the line Privileged line didnt even read the sign and just got in the line closest to them. There were 3 registers open taking customers when in our side of underpriviledge customers there was a long period of time without even one cashier available. Do the math concessions everyone counts!

Atencios in Action !

Clean theater. Great service. They have 4 self serve machines outside. Quick and easy. Located right off the 125 south. Toll road fee fyi. Located in Otay Mall. Lots of stores and places to kill time if you get there early.

Aurelio Diaz

Pretty expensive ticket prices. Good thing they're offering the A-list program now though

Diego Roldan

The house with a clock in the wall was a great movie, the story was good, the casting was good, up until I saw the movie I had thought it was part of the harry potter cinematic universe but no it's a stand alone movie. Careful though, some scenes have a bunch of creepy dolls as uncle Johnathan has a room full of them. 5 stars 10/10 would reccomend again- O===[]======>

Brenda Parnell

Great customer service....

Marco Spivey

Great theater...still not a fan of the assigned seating.

Onasis A.

Fun for all ages. Even has a bar

Paul Collins

Love the reserved seating.

Gregory Raby

Good theater with excellent sound,plenty of parking,a little pricey for tickets and food.

Jesus Villa

I really like that I can purchase my tickets and choose my seats from the app. This saves me a lot of time and hassle.

DramaLlama

They told me a time that wasn't true

Edward Tan

Great place, good movie! Will come again

Yolanda Scoby

Where else can you have cocktails and watch a movie.

Hernan Gomez

Love it here... mall walking distance , restaurants...

o3car27

I arrived there with an adult(I am 16), and the adult had to leave and we were forcefully removed, the employees said, "I don't care" We were not given a refund. Terrible experience. Would not recommend going ever.

Noe Montes

Love the movies family oriented

Allysa Markulin

So beyond dirty

Terri Turner

Nice theater I like the serve yourself soda machine and butter machine for the popcorn. The reclining chairs would put this at a 5

Derek Ramirez

Great theater and close to home. No complaints

Aragao Aragão

I love this theater is not full people are nice..

Spencer Hom

This is a nicer, standard AMC theatre. It's on the newer side, and it's pretty clean. The lobby and hallways feel cramped, so there's not much space to walk around. The seats are fine, and the sound and quality were good. The auditoriums are not large throughout, but a few of them are large.

Brett Gunneson

Clean, fast and quite.

Catalina B

This is the second time I've come to this AMC and there's hardly any concessions stands ready. No popcorn and it's already 10:45am. Movie starting at 11am and nothing. Plus the previous time I came not only was the popcorn, pretzels, etc. not ready but they were only accepting cash because the system was apparently down. This use to be my favorite AMC and now I'm embarrased to recommend it. Good note: Parking is good and the ticket price is not bad for matinee

Digger Jonez

Great location, has a bar, never too packed, short lines. Unfortunately, they don't carry mozzarella sticks anymore. Parking can be a challenge.

Michael Fortenberry

Fantastic experience and friendly atmosphere at AMC Otay Ranch 12. We love coming to the Otay Ranch area movies. Very clean and upbeat and family friendly. I highly recommend this movie theater to the surrounding communities and families.

TenaciousRue

Nice spot for movies.

Jen Doyle

This AMC has always been great. Clean bathrooms every time we've gone. No complaints about concessions. Clean theaters. This AMC also has one of those coke machines where you can mix almost any flavor imaginable. Recently we went to see a foreign anime with subtitles. The movie was misaligned and the subtitles weren't even in the screen. AMC staff quickly resolved the issue and restarted the film. I recommend signing up for their Stubs rewards program. You'll earn money back on all your purchases, plus free refills on popcorn, and other special deals.

Obvious Anonymous

Amc stands for AMC's movie collection

Brandon Savala

Clean not a long wait to get in. The only issue I had was during one of the movies 3 from hell they forgot the lights.

Nick K

Decent theater, and probably the nicest in the area. Like any place you go to see a movie everything is pretty pricey. Overall it's above average for a theater. Staff is friendly, and parking is easy enough. Grab a bite across the street before hand.

Mark Curry

It was great

omni king

Facility is ok, could be a bit cleaner. Service slow at every station. Good thing staff are friendly. Plenty of parking, not easy to access from the street. May or may not return as othe options nearby

Steve Maugeri

Love this place. .comfortable settings make it enjoyable for me. . They just recently added a small bar for a quick glass of wine, prior to seeing a movie.

Louis Larson

Nice basic AMC. No IMAX or special features. But still a good place to catch a flick.

Rommel Salgado

We always watch matinees and always get there early. So, that helps us ensure a positive experience.

Michelle Kantor

Just a movie theater in a giant mall. Need to upgrade seats. Plenty of restaurants nearby.

Bill Barnard

Always are ready for big releases and the stubs rewards $5 Tuesday tickets are great with the family. The fountain drink stations help move the lines pretty quickly too.

Dwight Darbins

Very clean, fast service and there is a bar for alcohol in the lobby also.

Ricky Moon

Had a good time good movie theater service is good. But knowledge of some things for a little hazy for them. Maybe they were new.

samantha iacoboni

Overall it's one of my favorite theatres. I love $5 ticket Tuesdays with Stubs card. We always use our Stubs card its well worth the money in food and drink upgrades as well as the ticket discount on Tuesdays. I also like the placement of the handicap row in this theatre you still have a decent view of the screen. As well as the floor being carpeted in that area unlike some theatres that are just that cold sticky black cement or linoleum. Its nice if like myself you have a service animal. Negatives, which for me were big ones. I'm not sure how often they clean the seats because the one I initially sat next to smelled badly of urine. Bringing me to my biggest negative. The restrooms!! They were filthy! The handicap stall was unusable. The toilet was full to the brim with soggy nasty toilet paper. I had to use a standard stall which left my dog sitting outside my stall waiting for me. While he's well trained and was able to do that it made me horribly uncomfortable. I wasnt able to utilize him to help me up and he wasnt able to do his job. At anytime someone could had tried to pet him or taken him. I was all around unhappy with the situation and it may keep me from returning to this theatre.

Nathan Snyder

The experience was great besides the 4 teenagers trying to cut in line to buy candy.

Robert Edwards

Ehh ok I guess

Todd Barker

Clean and comfortable.

MALICE619

Over priced for what they dont offer. Seats are ok and staff is good.

Malisa Hill

Wish they had reclining seats

Angelica Mendoza

It’s not opening YOU NEED TO OPEN NOW!

Marchand Clark-Hawkins

Clean theaters and good popcorn!

Adriana Slooten

Great customer service, the place is very clean and the concessions were good too. Overall a great visit to the movies!

Jeremy Smith

Very clean and the snacks were good.

Dakari Santana

I like the movies their are some good movies

Mexican Gamer

I really like the service... it reminds me of any other movie and some staff are really funny

Rickhia Paulson

Decent movie theater! It has a bar but not reclining seats. Prices are (of course) too high but it's to be expected.

FELIX MEZA Jr.

Great service

Gaby Uribe

Good experience. Great drink

Blake Hillawi

A great theater with great service. Food is good. Usually not too busy which is a plus, though that doesn't matter anymore because there is reserved seating now. Has a bar and discount ticket Tuesdays!

Kevin Rasmussen

This AMC theater is always clean and very well kept and I have to appreciate that although the prices are a little high that is just typical for AMC

Robert Rael

We went on Friday to watch Avengers: Endgame. Reserving your seats is kind of nice, but you come to expect nice seats when you reserve. This is definitely not the case. By nice, I am referring to the physical seat itself, not the location, since you pick that. The numbers on the seats are tiny, almost like they were an after-thought. I can't imagine finding your seat in the dark, when the movie has begun. When we got there, it seemed kind of stuffy in the hallways, and once inside the theater, #12 it was even worse. I asked someone if something could be done about the A/C, and the person I asked radioed for something to be done. She stated to me that they said "copy," indicating yes. Nothing was done the whole movie. It had to be on, because i imagine it could have been worse, but it must have been set to 80 or 82. It was very warm in there. I nearly started sweating. The backs of my legs were definitely sweating. At about 11:35 when the movie was about to end, it seemed as though the A/C kicked on. Are they trying to save money at the expense of their customers? We are never going here again.

Rebecca Eusey

Since the consistent method of selecting your seats in advance, I've enjoyed going to the movies a lot more. I like being able to know in advance where I'll be, and it prevents the rush to get a "good seat". The restrooms here are constantly under-maintained, but I know the staff is doing the best they can. The theaters get destroyed by popcorn- they focus on a clean theater vs a spotless restroom. Please turn your cell phones off. Seriously, a tiny bit of consideration for the others in the room goes a long way!

Michael Chant

Perfectly good movie theatre as far I am concerned. No IMAX but no issues, the regular digital screens are fine and seats confortable.

Ricardo Barriga

Good customer service

Verdin Orozco

The best theater in the Area.

steven garcia

I like otay ranch amc overall but Theater 1 was a little nasty

Vanessa Widman

If you go before noon, price is great. After noon, too expensive for just a movie. Always clean, always nice staff. Before noon is great.

Jarod and Kemberly

Very nice theater.

Juan Garcia

the best cinema and super quiet

Evelyn Ramirez

Love it very clean and friendly people

Kenson Plays

Talkers throughout The Intruder. Not too happy with this AMC. Staff should kick people out that talk and ruin the experience for others...

Dominique Jeanpierre

Good environment to watch movies

Cha Money

Wont go to other theaters

Harvey Skirvin

Nice clean environment, friendly staff!

Thomas Rosenberger

Got tickets online and walked right in. Clean facility. Plenty of help. Even has a bar inside and hamburgers.

Omár Guevaraz

Sound quality could be better.

Jose Zepeda

Love the service....

Jerry Coffin

Cleaner and better taken care of than most other theaters I've been to recently.

Eli George

Nice movie theater tickets are expensive but that's just the way it is. Saw a star is born . They have a bar we had a drink before . Nice night out without the kids

Bryan Auza

It is the most recent theater to be built in Chula Vista and it showcases it well as part of the Otay Ranch Town Center Mall. A bar is now located in the lobby area to serve alcoholic beverages which was not present initially when it was new. I am not sure of the hours of its operation. I had no issue upon watching the latest Avengers movie this past May. It was a mid afternoon screening, so the theater was not busy and there were plenty of seats available. Amy at the front desk did a great job renewing my Stubs Premier membership. Thanks Amy! Dez at concessions had my ice cream cookie sandwich delivered to me and the purchase taken care of before any of it could start to melt. Keep up the quick service Dez! Overall a great place to watch a movie, and do some shopping or eating at the mall if you live in the Eastlake/Otay Ranch area of Chula Vista.

Antonio Urbina

Premiers and big movies are great to watch at this location since there typically is low traffic. The theaters are clean. Their on tap selection is good too.

Adrian Gaxiola

Good movies

Mechelle C Whelan

We love coming to this movie theater. It's always clean and the pizzas and nachos are good...

Gil Garcia

Staff was great

Preston Robinson

This is a great theater but the assigned seats is ridiculous!

minijaham The Nab

The movie just stopped while playing. Nust horrible.

Noelle Pike

Great movie going experience! Comfy seats

Adan Verduzco

This movie theater is very clean and nice.... there nachos suck

bryan ortiz

Nice and clean. Very friendly staff

Nicholas Garcia

Higher quality movie theater but a little crowded at times

Felipe Manriquez

Nice theatre. Nothing exceptional

tom voight

Clean. Good service. Friendly staff. I love the entrance! It looks like you are going into a sheesh movie palace. Great restaurants are nearby too. The theater does have a decent menu, if you don't arrive with enough time to enjoy the eateries in the shopping center.

Elias Zabala

Very clean inside and out, comfortable seats, haven't been here in a while but buying your tickets and picking your seats very good deal. Thanks for the Veterans free popcorn today, plenty of parking and friendly staff

Rene Lozano Garcia

Very nice place, clean, and great sound quality. Popcorn is not that good

Miguel Bastida

Nice. Clean. They got booze

Charles Long

The place is clean and it has a bar. A BAR. You can bring mixed drinks and beer from the bar into the movie you're watching. That's the greatest thing I've ever experienced in a theater.

Rod Brown

Good local movie spot...

Ms D D

Very expense and ugly movie theater. Much better. Regals cinema in bonita. Offer specials Tickets before 4:00 pm

Jackie Amidon Donaldson

I love that we have a community movie theater that offers. They offer many showings from morning to night, the theaters are spacious with comfortable seating, and the staff are friendly and helpful. It's rarely too crowded, which gives me confidence that usually I can find a good seat. The only complaint would be the women's bathroom. It's typically a mess with toilets stopped up, toilet paper on the floor, and water (urine?) on the floor, even after the 10am showings that I usually go to. However, the last time I went, about 2 weeks ago, the women's bathroom was clean and orderly. If that continues, I will definitely change my review to 5 stars.

Avi maxim

Bad snack bar customer service

Laura Bell

Great customer service, popcorn and clean comfy seat!

Audrey Wilborn-Pittman

Very friendly and helpful staff. Great prices! ❤️

Michael E

I really hope this gets resolved soon. I went to AMC hoping to give my daughter the same experience I received when I was younger. When I was at the ticket booth, I asked them if they had any kids movies, The person at the counter recommended 9 Lives. So That's the movie I purchased a ticket for. About ten or fifteen minutes into the movie I realized that it was a bad movie choice due to my daughter being so young. I walked back to the counter to return the movie and that's when a young lady told me very politely that she was unable to issue a refund due to some 30 minute policy. We did the math and it was only a few minutes past the time frame for refund. The young lady asked me to wait so she can get the manager to assist. The manager right away said he can only issue a pass. I told him that I didn't want the pass, I needed my refund. He then told me he wasn't going to give me anything if I didn't want the pass. I told him I didn't want the pass. He then rudely continued in Saying that he had things to do so I either take the pass or leave with nothing. I asked him if he was serious and He walked away. I asked for his name and He declined to disclose it. Another person approached me and I asked for the manager's name. She stated that it was Matt but was not aware of his last name. The manager came back and again said he can issue a pass or give me nothing. Now I don't even have a receipt to prove that I purchased a ticket since Matt kept it. Please help me get a refund.

Rudy Garcia

Not crowded and clean. The showtimes that we want are always available.

Inklink

While it isn't the best AMC around this is still a pretty good spot to watch movies. The inside is inviting and has a bar!

Gabi P

I thought it was a dine in movie since we could select seats at purchase. and someone else was sitting in our seats

Addy Z.

Comfortable theater, delicious snack bar items to choose from. Theater staff are friendly and attentive.

Ana G

Enjoyed movie experience but they need to improve floor cleanliness (sticky).

Analy Garcia

I love how it isn't really crowded, clean, spacious and great staff. It's in a great location to browse stores or eat at restaurants before or after watching movie

Isaac Montano

AMC Theaters has really stepped up their game and their location at Otay Ranch Mall is one of their smaller jewels. Perfectly situated at the end of the mall a nice walk from a Barnes & Noble, Cheesecake Factory and other fine restaurants. Recommended highly!!!