Reviews of Malco Pinnacle Cinema (Movie Theater)

Amanda Eriksen

I came into Malco with my children, hoping for a nice weekend. It turns out that they canceled the movie we were planning on seeing to put a more popular movie in its place. They didn’t tell us or have a sign or anything and I bought the tickets online beforehand. When I asked for a refund, one of the (managers? tall, curly blonde hair) sighed while rolling his eyes and flicking a red pass at me. Will not be returning.

Jade Cross

Nice theater. Pretty equal to everything around here. Movies are just getting more expensive to come to. Not the cleanest theater.

Theresa L

I really dislike that there is no real handicap access. You have to walk a fair distance from parking. If you are on crutches or have trouble walking consider going to the other theater in Rogers.

garo tovi

Dose not seems to have as good a selection as the Roger's theater. You would think being in a mall and looking all fancy they would but they just don't...

SAND

Everybody loves to sit back and watch a movie on the big screen from time to time. Most of the Malco Theaters have been updated this year and now have a place to buy lunch or a snack while you watch the movie they really stepped up your movie watching agenda

JULIE KNIGHT

Pinnacle prominad great experience

D Xo

Not much on their prices but to see a movie I have to give in. I can't believe all these women complaining about their purses being searched. Got to have rules in life if you don't want somebody to touch your purse don't bring it in.

Udai Rathore

This place was ok for movie experience... Screen sounds seat are good. But building is old and need renovation. Overall good experience.

Natalie Davenport

Love the theater....the movie "US" horrible! But the theater is very nice, clean and roomier than most theaters!

kate

They had to replay the movie 3 times. We had to move to a different room and rewatch the ads. Wasted 1 hour.

Samuel Fields

Not worth your time or the money. AMC fiesta sqaure is way better full service bar, free refills on all drinks not acholic,fully electric reclining chairs, and there tickets 9.00$ for a adult ticket. I hope AMC shuts them down.

Cameron Dunaway

It has to be hard to compete with the seats at the other location accross town, but there are some advantages to this location. mostly: location. It's central to the whole pinnacle hills promenade area and easy to set up some shopping or eating before of after the movie. Plus they are usually showing one or two movies that aren't at the other place..meaning that sooner or later you will end up here anyway. Its not that bad.

Elizabeth Fernandez

Great experience, would definitely recommend to friend's

venkata krishna

I am not happy with 3 stars too, but only biggest problem is seating, they have folding chairs in which kids can't sit properly, if they lay back,it folds. All other things are ok. Very small.

Tomas Lora

Great place!!

Dalton Papin

Had a great time, could use an update.

Janet Still

Ok

Arun Kumar Sridharan

Family movie time! No Recliner seats yet!

Jake Buckner

Too expensive

Sri Ka

Favorite

Mike Peak

Good theater.

Kaelin Bullock

I watched a movie here

Taegon Garvin

pee on the bathroom floor

Jared Whittington

Its a small theater. My only issue.

Mary

Their website was not updated and as a result we went to see a movie that was no longer playing at that time. The assistant behind the desk was indifferent and was not helpful. The theatre the movie we ended up seeing had not been clean and was pretty gross. We won't be coming back here and will probably go to the AMC in Fayetteville instead. The staff at the AMC have always been awesome!

Deleah Holcomb

Seats were comfy and theater area was clean.

Joseph Cochran

Theatre was clean. Popcorn a bit stale.

Wesker

I would give negative 5 stars if I could this theater is gross and the customer service here is lackluster if anything.

Dave Finn

My wife is up to visit for a few weeks while I'm here on a contract consulting job. We were looking for a theatre, but after reading about searching women's purses and refusing refunds for those who declined we decided to skip it. I've never heard of such an absurd policy.

MBWEB STER

I like Malco, A LOT actually we drive over an hour to go there. Imagine my disappointment when they told me I couldn't bring the bag i had all my babies things in. Diapers, wipes, baby bottle, baby milk, blankets even my medicine. So they told me I couldn't bring it in. Why! Because of the size they said. I didn't have anything in it but the baby stuff and even told them they could look in it. Nope so guess what if baby needed changed I had to go outside and get what I needed. A new bottle had to go out. That very disruptive to our movie which we paid a lot for we had a family of 6! Kinda disappointed. But I guess. Rules are rules . But mind you this was the first time they said anything. Just didn't sit right.

Jerilyn Voerman

Always good movies!

Laree Dayton

Comfortable seats but did not recline. Small theater with good sound.

Leanna Adams

20 bucks for two to see an afternoon show without popcorn. Seats are comfortable, but aren't the new recliner ones. Staff is very nice .

Roseann Basant

i totally understand why they are searching purses. We have done this for years at the college football games. I am glad to see it as there have been far too many shootings in movie theaers lately. Way to keep us safe. But i would have an adult do it as if someone comes in with a weapon, what is a kid going to do about it?

jimmy easter

Awesome theater. Great seats. Love the recliners.

Susan Cunningham

Nice theater although not declining seats. Good Tuesday pricing.

Douglas Mendoza

It is coooooooooooooool

Philip Briggs

A normal, chain theater. Nothing outstanding. Regular, overpriced concessions. But nothing to complain about compared to any other big theater.

Kelcy Fortner

Great! Wonderful movies!

Zak Bryant

Went to see the Avengers: Infinity War on Friday night at 7:30. Buying at the kiosk was super easy and convenient. Then we walked into the theater to be smacked in the face by the smell of pee and sweat.. not to mention it was boiling as well. Please fix the a/c and buy some air fresheners.

Stephannie Arment

They have workers come throughout the movie. Don't really know why, but once they asked a guy to simply take his feet off the chair. And the movie goers are terrible..

krishnanunny KR

Very clean theatre. I wish the sound system could have been better!

Tim Martin

Too expensive!!!! Movies cost $40. Snacks cost another $30!!! I’ll get a RedBox and stay home next time. Not worth the expense whatsoever. If they had declining seating, a clean environment, and food service, I might come back.

Wendy Dobis

Great place

Andrew Taylor

Cant get 5 stars because it lacks the lazyboy chairs and popcorn additives (for free, anyway).

Gregg McNabb

Staff was friendly, loved the seats.

The Life Expert

Prices on concessions need improvement.

Lynda Lewis-Morris

Nice location- VERY clean theater

Will Eggers

Good place to see a movie

Kimberly Cash

They really only want to maKe sure you don't bring in your own treats! Common sense.....too high prices for a child's movies.

Rachel Redding

The theatre had a bad odor, it was too hot, and the seats gave me a backache.

Dustin Chaney

Clean, very nice, polite staff, but the AMC's seats were more spacious and reclined further. Worth a slightly longer drive

Christian Hopkins

Your typical, franchised theatre; high concession prices and highly promotional pre-movie films. I and my family have gone to the Malco for the Star Wars Force Awakens, Lego Movie, Rogue One, Lego Batman, and likely a number of other viewings and all reached par. The facility it's self is fairly clean, friendly staff, and typical expensive theatre concessions. The theatre viewing room its self has fair seats, great picture, and great sound, and comfortable(climate, seat-spacing). I will say though, when we went to the Star Wars Force Awakens, the audio was off for the first few minutes of the film, but the staff stopped, and restarted the movie with the audio on and things smoothly from there. I would the Malco if you are a family or a movie goer. I have heard about the purse searching policy and I support it, we want the public facilities to be safe and family friendly and this policy allows that goal.

Leonard Harrison

Excellent as always. I love attending the matinee to avoid the crowds makes for a more family friendly time.

Mrs Farmer

Very clean. Well kept. Friendly staff.

Todd Knighton

The Dolby 7.1 sound is amazing there. Always clean. Nice bathrooms. Good choice of snacks.

Avuncular

I'm 98% sure that they reuse their large pop corn containers. They were fishing them out of the trash and collecting them at the door after our movie was over. I suppose that it could be just to reduce the space they take up in the trash can by throwing them away together, however I WOULD NOT put it past them to reuse them.

Michael Giles

So sweeet

Randal Rhoades

Good price, lots of comfort and space

Zach Mathis

Please upgrade your seats to recliner seating. Thanks You'll quadruple your earnings.

Megan Jones

If I could rate this place higher, I would. We seriously love visiting.

Andrew Banks

You can watch a movie, good seats

Scott Bridges

No long wait at concessions and really enjoyed our movie. Seating was fine too.

B. B.

I have been to this cinema severally and it is one of the major cinemas in the area. However, It is quite similar to Malco Towne Hall Cinema. Irrespective, I feel it is less organized owing to the lack of sitting arrangement. As a matter of fact, movie goers have to scramble for their favorite sitting spot when they get access to the cinema hall, instead of being able to pick a spot when purchasing tickets. Not a pretty sight especially when a new trending movie is released. They also do not have recliner chairs which is a big let down too.

Blake Ellis

The fountain is so pretty. The popcorn tastes really good.

Reclamation

Clean restrooms and theatre, awesome atmosphere :)

Rudy Espina

Really cool place and employees were very friendly and helpful

syama barden

Great theater, lots of parking. Nice and comfy seats too, wish they would add recliners, but overall awesome place!

David McQueen

The last 2 times I’ve been here it’s been a mess. They don’t clean in between movies...disgusting

SYAM Maddi

good theater and good view inside . You can bring your food.

Angie Rusk

Experience is great, awesome theatre! But they always show the lesser movies. The crappier Malco in Rogers always plays the good movies but it's smaller. I don't understand that.

ganesh Phani Kumar Majeti

Great place to watch movies

Jon Anderson

Nice theater, but too expensive for the quality (a little worn out feeling), still giving 4 stars, good popcorn, good service, good quality sound and video.

James Bann

Theatre and movie we're good, but pre-purchased tickets for late movie and there was NO staff to collect tickets at movie time. Anyone could have just walked in without paying.

Charlotte Jones

Nice theater!

Dylan Shaw

They have recliners but you have to reserve your seat so I'd try to get there early, you can buy the tickets hours before run around then go back and have your seat you reserved.

Darran Stephens

Nice theater for the most part! Seems a little dirty. Sometimes you get stale popcorn. Especially towards the end of the night. Don't have a movie going on until late and not have fresh popcorn ready until close. I think they are to eager to close and get out of there that they stop caring about the customers wanting fresh drinks and popcorn.

Mika Baker

The theater itself is great... But some of the staff aren't. To sum up my experience, I'm done with theaters and the staff who monitor need to check corners and stuff more often.

Kevin Stewart Jr.

*Ant Problem* I'm sure this occasionally happens in theaters, but it's a little upsetting to take your date to a movie and have ants crawling on both of you in several different seats while trying to enjoy a film. The manager was informed of the problem in theater 2 but I'm not sure if any action was taken. I'm going home to shower.

Stephanie Smeja

We had an exceptionally obnoxious crowd in the theater. Big group of unattended children and children who snuck into an R movie. Management (they were trying but the couple parents in there were part of the issue) was great when we decided to leave and refunded us. We will try it at the Malco across town.

Julia Cottrell

I know the current trend is reclining seats, but this is the nicest theater I've been to without them. Also, go see Crazy Rich Asians.

Dalia Sprute

Good relaxing place

Mark Marek

Nice movie theater. Good selection of the latest films. Fair prices. Typical seating. At some point they will be adding reclining seating.

Jim Hallisey

An absolutely must see movie!!

sodipop deltone

My wife and 2 kids( 1yr old & 4yrs old) tried to go see Cinderella for a matinee and the price was going to be $24. For a movie that's been out for over a month. When i called them to check the price for myself it was $8.50 for adults and $6.50 for children 2 and up and still tried to charge for the 1yr old. If you take children to the theaters don't take them to this one its an absolute rip-off.

Charles Hutchinson

Great movie and great popcorn.

Ben Turner

Never had a bad experience here, just wish they got more movies and we didn't have to wait. I have been waiting for Foxcatcher to come out for months and when it finally did in November I was very sad to find out our cinemas here were not showing it. Just sad. Average theater. Good popcorn, though.

Jacob Oliver

They have the most awesomeness, cleanest movie theatre, and very friendly staff, and good quality popcorn. Lol

Derek Fletcher

Was very clean inside the theater. Sound system was nice.

Bryan-lee Terblanche

Great place

Joseph Moody

Great movie!! Scary Stories to Tell in the Dark

Gerald Wiseman

Great experience every time.

Hari Hara Nath Guduru

Decent place. Old seats but ambience is good. Nice staff.

Alex 01

Keep at it!

Brandon Jackson

Nice clean theatre!

Annette Sandoval

Awesome place.

Justin Sims

Had a great experience watching Thor. Even though they were super busy the workers were doing their very best to make sure we all were satisfied. The theater itself was very clean and had no issues other than no screen during adverticements. But after I asked an employee in a red shirt they told me it was a problem with "Screenvision". Overall loved going will return. ps I saw an elderly man put his hands in the fountain for some reason??

Charan Reddy

Nice place for Indian movies

Sachin Jain

Good option for folks living in the Pinnacle Hills area. But sometimes good movies come to the one in other Malco in Rogers.

Eli Shoe

Super good theater and it even has an arcade !!!

PRUTHVI SALVI

Sourrouning location is good.

Greg Braswell

Clean theatre and a good price

Jerry Chatham

Great experience!

Scott Kammerzell

With all the other theaters in the area getting upgrades to comfortable seating this theater feels left behind. It's a better theater with good seats. However, in a world of great, good just stops meeting expectations.

Meena Mana

Great popcorn! I always get it. I love watching movies here.

Brenda Elliott

Nice clean quiet movie experience with decent prices.

Kelly Sharp

I took my children in to see a movie and after I paid for our 5 tickets, my 11 year old daughter was stopped and told her purse needed to be searched!!! I asked why and was told it was new policy- and as I was being told this, the woman next to us, who had a diaperbag-sized purse was just allowed through. My daughters purse was 5.5 inches in diameter (yes! I actually measured it when I got home). I asked for a refund and was refused!!!! I will NEVER go to another Malco establishment again!

Connor Marlin

This theater chain is the only one in town. Unfortunately, that means no competition and their other theater just to the north is a complete dump. Pricing is somewhat high given the quality. This is especially true when comparing to larger national chains like AMC Theaters.

Lukas Jordon

A good place for a date with the girlfriend ;)

Bosh B

Nice but no Alamo

Scott Baker

Clean,close, fun.

Blah Blah Blah

Good theater other than the non reclining seats.

Deepal Mehta

Cozy place to watch movies. Very nice ambience.

Sharon Lytle

Nice theater! Enjoyed it!

Jesse Ward

Good comfy seats compared to most cinema seating

Lenny Ringwald

Who dont like movies

Charlie Ash

This place is behind on the times. The seats are old and there is a funny smell in some of the theatres. I have better experiences at the other local movie theaters.

Book and Musket

So I brought my little sister in to see children's movie for her birthday and one of the employees I believe her name was Paige or something and she was swearing quite loud and it was humiliating to have to explain some of the words my little sister heard. Won't be coming back..

Sheri Spurlock

Saw "Angel Has Fallen" with my daughter, Melissa. Great movie but I was a little distracted by the seats which had a gap between the top section and the seat. Much prefer the seats at Malco Towne Center as they are the reclining type.

M Butler

UNBELIEVABLE. We go to a Sunday matinee today, buy our two tickets THEN are informed they have a new policy that they need to search my purse. When I said that's really not ok with me and an invasion of my privacy- they tell me that I won't be allowed in if I don't submit to a search. (But I'm already in the building and they've already taken my money for tickets.) I have been in their business for all of maybe 2 minutes and gave no reasonable reason to be searched. I see that they are searching every woman carrying a purse. UNBELIEVABLE! The teenage boy at the ticket counter tells me when I disagree "it's for everyone's safety." UNBELIEVABLE. The other woman selling tickets, says, "Ma'am it's for everyone's safety." They are ABSOLUTELY implying they are looking in women's purses for weapons. Talk about a way to absolutely RUIN what should just be a pleasant afternoon activity. JUST BECAUSE SOMEONE ATTACKS PEOPLE AT A MOVIE THEATER, DOES NOT GIVE YOU THE JUSTIFICATION TO THEN START VIOLATING AND TALKING DOWN TO ALL OF YOUR PURSE-CARRYING CUSTOMERS WHO HAVE NO INTENTION OF HURTING ANYONE. They were also not searching men, children, pockets, there were no actual security personnel present, no metal detectors, and it was highly unprofessional and invasive. They didn't have any flashlights to even see in the bags. The woman who worked there literally tried to put her hands inside my bag. NOT OK. There are so many reasons why them doing this is WRONG. One of the biggest ones being- what imbecile decided that their best line of defense against an assumed woman carrying a gun is the underage child selling tickets at the ticket counter seeing it in her purse? What exactly is he supposed to be tasked to do about it, with his movie theater training and minimum wage part time income level? Are these people just insane? WILL NEVER RETURN. EVER.

Christopher Moore

Best movie theatre in the area, and the best movies play here.

Micah Stanbery

Amazing customer service! as a father of 5 this was a clean and wonderful place to take my kids. the seating was amazing and comfortable and afterward the kids had tons of fun in the arcade. 5/5 will definitely go again and you should too. subscribe to Pewdipie!

Joe Smith

Nice theater. Movie pass sux

Ladena Gaylene Vanhook

Great movie Play the Flute.... Preview!

Shadow 61 57

Great. Soft drinks were good staff was great

Beth Ellis

Expensive, but fun.

Tommy Henderson

Needs updated

Jennifer Tubbs

Very well kept!

matt Gaming

It was super good I love jaws

Colin Crittenden

Over priced tickets for semi good service and

dixita rahul

Very bad day ever , employer give us wrong show time and drive one hours and when we reached they don’t have any show time as per they told us . Never come agin .

Karthik Sampath

Good theater... needs renovation... no recline seats or better restaurants onsite.

Buck Spencer

This is pretty much the only game in town when it comes to movie theatres. I'll just stick to the basics here. The popcorn was super super salty and gave me a headache. They charge $.75 for tap water and $4 for a bottle of water. For me and my daughter to see a matinee and share a large popcorn the total cost was under $25 which isn't bad. I didn't mind the experience, but I still have the bad taste of their popcorn in my mouth and that put me in a bad mood. Why wouldn't you just let people salt their own popcorn? Why can't you offer free water cups?

Joseph Gilbert

Out of the three locations, this was the worst. Pinnacle being the best followed by Razorback

Mary Putman

Nice theater. Love relaxing and watching movies in their reclining seats.

ASIF ALI KHAN

IP

David Cole

Nice place

Saikrishna Kanukuntla

Good place to watch Indian Regional movies in Northwest Arkansas.

Isaac McCain

This is a good theatre, but the other one in Rogers I'd have to say is better, they need to add recliners at this one as well!!

Dipesh Rai

Nice theater with recliner seats

Joseph Hsu

Awesome.

butter fly

Comfortable, reasonable

David

This is a nice theater, clean and staff are usually polite

Michael Sparks

We were given a fandango gift card for MALCO theatre. We tried the kiosk which would NOT accept the card, so we went to the main desk. The attendant said we could only use that gift card through the fandango app. So we downloaded the app to find out we have to pay an additional $3.40 to use the gift card. Really!? Save the trouble and just give cash. They already overcharge for food, drinks and tickets. Why do you have to pay extra to use a gift card? Won't be coming back!

ELISHA REYES

Great experience as always, good service.

Littlebit Lover

Love the stacker in the arcade

Marcia Parlier

We picked a great time to go and really enjoyed The Glass Castle!!!

D H

Went to matinee with a friend during the week. Was nice because thru weren't crowded but they still had enough staff to handle concessions & direct you to correct theater. Wish they all were converted to new comfy chairs but we really enjoyed the movie & how the staff didn't mind helping find keys I didn't realize I dropped in theater. They were awesome.

Balaji Murugan

Average movie theatre

Sunita Vig

I love this but wish we get more Hindi/urdu movies.

Trish Whitsell

We love family movie night here!!!

E Allen

Great spot to catch a movie!

Mark Dion

Always clean, always happy to help staff.

danny zeigler

Nice theatre the sound is good

James Perryman

If you are feeling nostalgic or just curious about what the 80s looked like, then this is the theater for you. The stained green velvet seats are comforting, not in the way they feel, but in the way they remind you of grandmas house. The theater was built before engineers discovered how to adjust armrests, so it is not ideal for a hot date. However, what it lacks in clean floors and leather recliners it makes up for in consistency. The employees are very nice and the location is great.

Nancy Alvarado

Nice & great for the family!

ohgodpleasenonO

It was amazing! Although I couldn't find the recline part

Jimmy Carter

Awesome