Reviews of Memorial Redwood Mortuary & Cemetery (Mortuary)

Holly Rabanne

I am compelled to write this review, because of the Extraordinary service, our family was given by each member of Redwood’s staff. Our needs were a little unique, we were burying our beloved dad, and he was quite known in the Law Enforcement Community. Each request we made, was granted. The quality of cars, and honor they gave our dad, was so incredible. Reanne Lindhorst was there for us every second, and made extra sure, that our family was taken care of. Eleni walked us through all of the “steps”needed to make his day......Epic. Our dad meant the world to us, and we are forever grateful for the time, sweet surprises, and the constant engagement you allowed our family to spend with him. It was a very special day, and one we will never forget

Lynda Gonzales

We have experienced quite a bit of loss this year and have actually held and/or attended 4 funerals this year alone at Redwood Memorial Estates. I want to thank Elizabeth for her attention to detail and her care she showed us at ever funeral. She is actually the reason he came back to this location after the first funeral in January. Thank you Memorial Estates for having such a stellar employee.

S B

Great place. Good staff. Went really well.

Rachelle Bell

Reanne Lindhorst with Memorial Redwood helped my family through a very difficult time after losing my Grandmother. The service was beautiful, the location was perfect, and I'm certain my dear grandma would've loved the photos used in the slideshow. Reanne was amazing. Thank you so much

Nancy S

Today my family and myself found our selves like as we were at a car dealership. The two people helping us do the arrangements for the viewing and funeral they were not very understanding, instead they were more like sales people. It has been one of the roughest time of our lives loosing one of our loved ones. We were there for over two hours and nothing was resolved and set up for a view and funeral. But sure enough she kept telling us she needed the payment for the deposit. They didn't make us feel welcomed and at comfort. They were not prepared at all and we kept needing to wait for a while for them to come back with info if we had questions. It really felt like I was a car dealership. I'm going to say it was the staff that helped us that were not prepared. In the passed we had a viewing and funeral at the same location. The lady at the time she was super sweet and made us feel comfortable and was also very knowledgeable. I hope nobody gets the bad experience we had today.

D SS

Please contact people and reply to customers that have loved ones buried here, Memorial Mortuary is slacking in communicating and responding to customers about replacing and maintenance once they have received their money you will not hear from them its the business.Redwood Memorial Mortuary and Cemetery is more preoccupied with burying people and the commissions.

Bobbie Ruttenbur

My Father-in-law passed away in May. The staff at Memorial was very kind and compassionate in are time of need, Jeremy handle everything down to the last detail, he went above and beyond are expectations. This is the first funeral we've had to plan, Jeremy and the staff at Memorial made the process easy and stress free.

Brianne Bundy

They are the best I've ever came in contact with...

Mary P

I want to leave a review for others who may be going through the difficult time of losing a loved one. The young man that works here and handled everything for my family is Jeremy Layton. He made a deep impression on my life. Losing a loved one is devastating to say the least and when my father passed it was sudden. I remember going to dress daddy, driving on the road the entire way there I cried like a little child. I knew it was going to be just me. There was no one else to help and I was having a very hard time. I remember pulling up to the funeral home at the arranged time I was given and Mr Layton stood at the front entrance with the most gentle and welcoming smile. I remember vividly getting out of my car and walking towards the building as he outstretched his arms offering a hug which I gratefully accepted. He was not intrusive in any way and told me how sorry he was and reassured me that I was going to be okay. He was very perceptive and noticed that I was very emotional and offered to help me dress my father. I was astounded and thankful. He never complained or mentioned for one moment that he had other things to attend to. The circle of life does exist and it’s easy to talk about until you lose a loved one. I am thankful that this young man chose the profession of working in this industry because he made the passing of my father much more gentle than when my mother passed. To the owners of this establishment; thank you for choosing Mr. Layton to assist the living. He is an amazing, intuitive and gifted young man.

Norma Runia

Our family has had two losses and the help we received from the staff at Memorial Estates was exceptional. Jeremy went beyond the call of duty to help with all the arrangements and burials. He was diligent in helping with each detail and was very respectful and understanding with each concern we had.

krista mitchell

You did an amazing job on my dear friends funeral. . And the grounds are beautiful! ! Thank you!! ☆☆☆☆☆

LadiiMyLifeIsNotMy Own

We could not be more pleased with the service we received at Redwood Memorial.

Casey Martinez

Good service

Jessica Riddle

Now that everything is said and done, I want to leave a review sharing my feelings with the funeral home as well as anyone reading reviews trying to decide whether to go with this home or not. Everything started off good, we sat down and had a meeting to discuss the plan for my father's cremation, celebration of life service, etc, and payment plans. We decided to use his life insurance to pay for the service. They notified us that insurance policies don't typically pay out right away and that they would have a 3rd party pay them for the services and then that third party would charge the insurance as well as commission. Okay, no problems there. They picked up my father from the hospital, got him all dressed up for the viewing, etc. Unfortunately, I guess my dad's death wasn't in good timing for THEIR third party payer. because of the holidays, their 3rd party payer wasn't paying out right away. They called my father's widowed wife several times saying WE need to pay, because THEIR third party service wasn't paying out as fast as they wanted. The funeral director told my step mother that if we didn't pay them, her boss would fire her, trying to guilt trip us into paying out of pocket, when we had already given them our payment information (the life insurance policies). In my opinion, it's not OUR fault that THEIR third party service wasn't paying out fast enough. They even had the nerve to ask "Well didn't he have a bank account?" I guess they're not aware that banks tend to freeze the accounts of DEAD individuals. Eventually, their party did pay out (because we refused to pay them for their own personal issue) and everything was said and done, and low and behold our funeral director WASN'T FIRED! Wow! Amazing. My other issue that irritated me personally the most, was that apparently there was a miscommunication about how the music was going to be played for the celebration of life service. So they come to ME, the YOUNGEST child, not my step mom or the oldest child in charge of everything, asking where the music is AT THE SERVICE ITSELF! Eventually they figured it out but in my opinion that's something to get together BEFORE a service starts. Then, apparently they had gotten a new audio system in their building, and they didn't know how to operate it. One of the girls even told me they just got it and were trying to figure it out during the gathering of the service. How comforting is it to know you guys don't even know how to operate your own audio system! Then when it was time to play the first song, "Send my an Angel" they missed the queue to play the song! From the time when it was said "now we're going to play this song" to when the song actually started playing, it was probably a minute or more of awkward silence in between. It may seem minor but this is a dead man's memorial service you're talking about. It's embarrassing. And for the price they charge for their services they should know how to operate their dang audio system. That truly upset me. Also, the 21 gun salute was missing a shooter. Supposed to be 3 rounds of seven shots, but it was 3 rounds of 6. The color guard they had come in to fold the veterans flag seemingly had no idea how to properly fold a flag. ON THE UP SIDE: The memorial video they made for my father was beautiful. The building was clean and professional looking. They made my dad look peacefully at rest at the private viewing we had.

Bryce Thomas

They were great through the entire process of my grandmothers passing.

shane dean norton

Wizards and pinball

Jake Tolison

Come early, this place is popular; people were dying to get in.

Cedar

Nice place. Hope to lay here next to my dad for eternity

Violanda Ramirez

My brother passed away earlier this year and I can’t imagine things being taken care of or my family being taken care of any better! Planning a funeral and all the details that go with it can be stressful but it really was such a good process for us. Elizabeth really was exceptional! She is a great fit for this line of work and a real asset for any mortuary to have!

Usman Mian

The staff is helpful and supportive.

Jrail reed

Great experience the best I have ever seen. maintenance does a great job I always see them working hard every time I pass on redwood. I know my great grandmother is in good hands

D LC

Had my dad buried here and the only reason is because he already had a prepaid burial plan with them. Even after he thought he had paid fo reverything, we found out we still needed to pay for a vault which is 1500 to 1800, plus opening and closing of grave 1000, and flowers, programs, grave marker, etc. The staff on cemetary side was nice to work with. The funeral director we were given wasn't that great. We were just another client, nothing special. The positive things about memorial estates are the clean grounds. When it came to mortuary services, they made my dad look great and they were on time. However, not a lot of personal help with details when it comes to funeral. We used Stark's for my mom, and they handled putting photos together and her table set up with photos. They also hand delivered her death certificate. With Memorial that was left to us, and we had to pick up certificate from office.

Jenny Wood

When it snows they dont care

Geri Turley

We could not be more pleased with the service we received at Redwood Memorial. EVERYTHING was done with compassion and professionalism. They accommodated our every need and request.

Sandra Dow

Every year my husband and I go to five different cemeteries from the East side to the West side for Memorial Day. I have to say this year I was so impressed with Memorial Estates on Redwood Road. The lawns are imacculate and every headstone is trimmed and looks beautiful. Thank You Memorial Estates.

Jami Niu

This place was truly a blessing for us

Valentina Hutchinson

My brother passed away earlier this year. As well as some distant family in the couple yrs.Elizabeth at redwood memorial was our go to. She really helped ease the stress of funeral planning. Thank you Elizabeth!

JC BB

Redwood Memorial did such an amazing job on our beloved grandfather. Elizabeth was so kind and respectful, great staff.

The One

All the grave stones are overgrown and some you can barely see. They are almost all covered with moldy leaves and/or grass from being mowed so even if they aren't overgrown they are not even able to be seen hardly. We were there to clean off 3 of our family headstones since they were covered we went and brushed off a few others that were just covered with plastered on grass clippings.

D M

Today I took my grandmother and aunt some flowers for mother’s day. It was such a beautiful day only to be destroyed with the up keep of the grounds. Both headstones are covered in mud, moldy leaves, grass clippings, you name it. Memorial Mortuary is aweful. I seen the review from a former employee Jenny. Every word was true about Memorial. We planned my grandmothers funeral services here. They came back with a cost that was nearly double the cost of premier funeral services (who offers the same, if not better services). When we threatened to leave they then decided they would match the cost of premier. They also acted annoyed that we knew someone who works for The casket company Memorail goes through. They questioned how we were getting a good deal. Memorial wanted to charge us $2K to $3K more for a casket that we purchased for $500 through Midwest direct. What makes me really sick is memorial always replies offering to fix things and guess what. They never do. I will never use this company for any of my loved ones services, or burials ever again. If you are thinking of using memorial think again. There are so many other places that will take care of your loved one. City cemeteries always have the best up keep and they don’t have so many rules and regulations.

Evan Cucuk

Me, my wife and daughter attended the Dia De Los Muertos event that they put on. I had never been to this cemetery but it was so awesome! They had drawing for the kids, treats made by volunteers and it was just an all around fun time. There were a lot of families there spending time with their loved ones in their own special way. Really cool way to celebrate those that have passed on.

Melissa Willson

My brother in law unexpectedly passed away while he was down visiting us from out of state. As you could imagine we we’re all devastated and didn’t know where to really turn for help. We as a family decided to go with this mortuary because Jeremy Layton reached out to us personally when he heard what happened. He was so patient and understanding and he answered all of our questions and helped us arrange a beautiful ceremony. I’d highly recommend giving Jeremy a call. He came out after hours and helped out every way he could. One of the most respectable morticians we have had pleasure to work with.

Huy Nguyen

My family and I wanted to thank you the staff for a comforting experience during our hard time. Desiree and Jonel were very professional and patient while guiding us through the process, and other office staff and attending staff were helpful and pleasant. The facility isn't new and bright but it is well kept. The cemetery is spacious and well maintained. The plot we chose for our father has a great view, looking out to the valley and beyond are the mountains. It's centrally located so it is convenient for us visit regularly. Thanks again.

Jordan Buckner

Great company to work for. Excellent facilities and customer service.

Adee Vain

Redwood doesn't even deserve 1 star!!! Worst place ever to bury your love one. Our family had purchased several plots over 15yrs ago. Our brother passed away last week and his body is being flown in today. Well we were planning to receive his body at the airport (escort passes approved and already obtained by airline and airport) but thanks to the rude representatives of Redwood, we won't be greeting him at the airport. There's a FEE for their time. They also told us we could only see our brother for no longer than 15 minutes per day limit of 2 persons at a time. Anytime after 15 min will be charged at $200/hour. WOW, THANK YOU SO MUCH FOR YOUR CONSIDERATION WHILE WE ALL GRIEVE THE LOSS OF OUR BROTHER!!!! DO NOT DO BUSINESS HERE! GO SOMEWHERE ELSE UNLESS YOU HAVE LOTS OF MONEY

Juanita Taysom

I don’t know how to put down in words how difficult it is to lose someone you love, but Memorial Redwood Mortuary did such a wonderful job. The least I can do is leave this review. The service we received from day one was outstanding. Elizabeth helped us through such a difficult time in our lives. It was like having a “sister” hold your hand and guide you through one of the hardest moments in life. We received the privacy we wanted as well as an amazing service. Thanks to Elizabeth, our experience was much less stressful than I expected it to be.

James Howard

Headstones could use a little more maintenance. But it's a nice cemetery.

Ash&Mike Pav

It’s taken me a month to right this review because I’ve been so angry. First thing was the fact they did not honor the funeral plan we purchased we spent a great deal of time making sure thing were going to be taken care of when our mother passed. When the time came, less then 2 years after we purchased the funeral plan, we sat down to begin scheduling our viewing and graveside. We were nickeled and dimed to death. We had to pay extras for chairs outside at the graveside which is somewhat understandable but we weren’t given chairs inside for the people in the lobby who couldn’t bring them selves to go in and say good by. (Lots of older family and a few teenage grandchildren). When I asked for chairs the gentleman said well I could bring some out..... That was it he shrugged his shoulders and did nothing else but stand there. Then we had special suckers brought in to be taken by our guests with the programs the same gentleman kept taking them! When it was time to head to the grave we were told by this same gentleman that be careful it was very muddy but there’s nothing they can do about and we should blame (H) our mother! My young daughters sobbed and sobbed even harder then I thought possible when he said that. It was truly one of the very worse days of our life made so much harder by the actions of the employee and the concern about the bill we all thought was handled.

Pete Montoya

This establishment made it so hard to do business with. We literally had to work on their schedule. All the way to picking up the cremains and death certificates. I will never come here again nor recommend their services. They showed no empathy but they sure showed us the merchandise they were trying to sell us, all the way down to jewelry. Absolutely disgusting!!!

Robyn Layton

Redwood Memorial was a great help to me and my family when my mother past away. We needed to work around so many dates to accommodate the family and travel needed. We needed to travel to another state for the grave side service and Redwood Memorial did a great job transporting her to Idaho. It was a comfort to our family to not have to worry about the transporation to Idaho. Redwood Memorial worked with us in all aspects of the arrangements. I felt a sense of peace knowing my mother was being well taken care of. Everything went as planned no issues came up and it was a beautiful funeral and grave side service. Then a few years later my father pasted away and we used Redwood Memorial again. We had an excellant service. We once again did nor have to worry about transporting my father to another state for the Grave side service. All in all each Funeral was carried out in a two day service, with very reasonable rates for the two days. Redwood was very compassionate with my family and the arrangements were well organized. I would rate my experience with a 5 star. I would recommend their service to others for sure. Thank you Redwood Memorial for the excellent service and care for both my mother and father in our time of need.