There were a few things that happened working with Lindquist that really soured my family on them.
My mother passed away a few months ago from breast cancer. I am only 29 and my sister is 26. Neither of us have ever dressed a dead body...and of course that task is a very sensitive one. We were completely unprepared for what to expect, which could have easily been avoided had the mortuary properly explained to us the process and what we needed to know. Apparently because my mom had cancer her body had to be wrapped in white plastic from the very top of her neck down to her wrists and toes. :( Nobody warned us in advance about this and we brought a beautiful dress with a normal neckline and quarter length sleeves. When I pulled out the dress I felt very stupid and confused at not knowing what was going on. Of course once the dress was on plastic was hanging out of the neck, arms, legs, and feet.
That is just a part of the whole story, but it is the most traumatizing piece of it all so I won't bother to go into most of the other details. My sister and my grandma were expecting to see my mother's body and be able to dress her. It was very shocking and sad to see her wrapped up in what looked like a hazmat suit, then sloppily wrapped with plastic like she was leftovers. Thankfully because she had lost so much weight during treatments her dress was a few sizes too big. If it had been her correct size it would not have even fit her due to the crazy amount of extra bulk the plastic created. What would they have done if we'd gotten there and the dress didn't fit? Plus because of the extra bulk she looked all lumpy underneath her dress. :( Honestly, I am just completely disappointed in the lack of thought put into the process by the mortuary.
When we brought this issue up with them after, instead of apologizing they just kept explaining why they needed the plastic. We know WHY. We need to know that you see your mistake and that you won't traumatize any other families by leaving out extremely important details when dealing with such sensitive things. This review probably would have been 4 or 5 stars had they taken responsibility for their mistake and apologized. They didn't seem to care because at the end of the day, they got paid.
Another issue is that they do not actually cater to their customers like they claim to. They do nothing to go above and beyond to make things flawless for the family on the day of the funeral. They didn't have enough chairs for the memorial at the graveside so our own family had to arrange chairs to be brought and set up. They don't offer a speaker for music. They don't have a microphone stand. These things are really not that big of a deal, but if I owned a business I would go out and get some more chairs, a speaker, a stand...these are simple things they could add to their inventory to advance with technology and satisfy their customer and lighten their load during such a tough time.
All in all I am very bitter towards the mortuary industry in general. It seems they have no reason to try to improve their processes because, well, they will always have a demand for customers unfortunately.