Reviews of Ross Mortuary Inc. (Mortuary)

donna glover

The whole staff was great!!!

Ja'Mone Jefferson

Awsome location

Tamika Cleveland

Our family has used Ross for over 30 years and I will admit they have ALWAYS done a wonderful job. My Mother recently passed in January and I felt like I was treated horribly. I thought maybe it was just me because I was a little on edge being that I lost my father 8 months prior but my other family members who were with me said the same thing. I guess since she was getting a direct cremation and they were not making a lot of money off of her they felt the need to not be as concerned. Mrs. Burnell Loche was, very rude, showed NO COMPASSIONATE, and just downright inconsiderate. Normally I don't give negative reviews but she was rude on all THREE of my trips up there. Let me say this regardless of what level of service a person is using treat all of them with the same respect and dignity. I have always told my sons when I pass to let Ross handle my arrangements, that has changed. Mrs. Burnell Loche you need to treat people a lot better.

Dietra Bonds

My family and I have used Ross Mortuary three times to handle services for our loved ones. Ross Mortuary handles their clients with the utmost care and compassion. They have always impressed us with their professionalism. When we have found ourselves needing to make funeral arrangements we know exactly who to call and never even consider anyone else. They feel like part of our family and I would recommend them to anyone. It is such a comfort to know they are handling everything leaving our family free to grieve and heal.

Tony Cotton

Very nice and friendly staff! My dad was here, now my mom is there as we speak...

Mr Noble

My dad passed suddenly from hypertension but I could not mourn his death due to all the drama from this blood sucking mortuary. Edward Loche was instructed to only deal with me as I am the client who hired him. However, he gave out any information that ANYONE asked about. For example, I arrived to the mortuary to view my dad's body after purchasing his clothes to make sure everything was together for the funeral. Several people showed for the appointment believing it was a wake because Edward and his ghetto receptionist was providing information to people they claim they knew from previous funeral service. I found this to be extremely unprofessional but it was too late to change from this nasty cheap looking place. Moreover, Edward thought because I was young dealing with the funeral plans of my dad alone, he tried to add numbers to my bill. For example, my dad's body was embalmed in Nashville, TN but Edward placed an extra 350.00 for embalming at his mortuary. Now I may be inexperience with planning a funeral but I know, it is not necessary to embalm a body twice. This guy was a headache alone to deal with. Due to all the turmoil caused by this place, i decided to have my dad cremated instead of using their shady service. This made Edward Loche UPSET because he said that he is losing money now. This is were I saw him for who he really is! I witnessed him yell at his employees, i don't know if Gloria is a wife or what but he had a nasty way of dealing with her. They created online things for his services without approving it with me as well. They just did what they want and thought theyll just tell me "its apart of the package." I was suppose to hand them my money for them to take care of everything. I wasnt allowed to pick a flower color nor anything else. During a funeral especially during a sudden death, there will always be disputes among the family but Edward Loche enjoyed my family issues. He began having the nerve to feel sorry for people and tried to counsel me on being more softer to MY family as if thats what Im paying him for! People was stopping to the mortuary to view my dad and he allowed this and didnt not tell me until people off the street informed me about it. HE ALLOWED THIS BECAUSE HE SAiD HE FELT SORRY. I DIDNT AND WASNT PAYING FOR HIS FEELS, I PAID FOR A SERVICE. This is why I do not use anything BLACK owned because its always a scam or something going underneath the surface. The ultimate disrespect to me as the person who hired this mortuary, was the fact that Edward Loche was updating and communicating with people who was not family blood. The family was updated by friends of Edward Loche who knew my dad. He called me to update me about information that I already knew from strangers telling the family. He formed opinions instead of doing his damn job! I was Never the first call he made but I shouldve been the only one. He lied to me on several occasions regarding him giving out personal information cause so much confusion. People was also able to get the price of his service and the amount already paid. HOW COULD HE BELIEVE THIS WAS ANYONE'S BUSINESS OR THAT THIS WAS OKAY???? i WILL NEVER RECOMMEND THIS PLACE TO ANYONE! I THANK GOD THAT ITS ALL OVER. IF YOU USE THIS PLACE, CAREFULLY CHECK YOUR RECEIPT AND DONT BE BOTHERED BY HIS ATTITUDE WHEN YOURE ASKING QUESTIONS. IF HE IS BOTHERED BY YOUR QUESTION, YOURE PROBABLY ASKING THE RIGHT THINGS. I WILL REPORT MY EXPERIENCE TO THE BOARD AS WELL. i cannot properly explain the stress from this unprofessional and tacky place. Never again Lord!

Judie McFarland

I had several love ones services. Have always been satisfied.

Justin Williams

A distant relative of mines passed away and the funeral home director, Mr. Loche treated friends and family horrible. He had no feelings about nothing. His concern was recovering his fee. When someone suddenly passed without being sick; things will be crazy and family and friends have to put money together to pay. Mr. Loche was rude over the phone and in person. He did not wanna answer any questions regarding the fees until he recovered funds. I will never recommend this place to anyone and will never have anything good to say about the area. I can understand why he’s concerned about his fee considering the location of the chapel.

Dante Johnson

Excellent all the way around

Dinah Curry

We the family of Doris Miller was well please with the way Ross take care of ours mother, she were in good hands she looks like she was sleep. Thank you to all the staff job well done.

Jacqueline Winzer

I would like to thank the Ross family for taking care of my dad mr Robert Willis home going y’all made it so much easier on me and my family we never had to do this before my dad was our first and we will miss him. Thanks to ms Hamilton she is so sweet and the lady at the front desk she really explained everything to us I really appreciate you all. Thanks to me Koch he is the best we will always be grateful to the Ross family thanks the Willis family.

Dorothy Eatmon

Staff were awesome,each staffer was very professional in their dealing with my family.The entire family was very pleased with the work that was done on my

LYNNE JACKSON

My family has used the service of Ross Mortuary for years. Mr and Mrs Loche and staff are the greatest.. You are treated like family. They ease your anxiety and never pressure you.

Counselor2thestars Booker

We entrusted my dad's remains to Ross Mortuary on Friday Sept. 15. 2017. The level of service was impeccable. My family and I received the utmost care doing a very emotional and sad time in our life. From beginning to the end nothing but excellence from everyone we came in contact with. They made a very sad time a very pleasurable time for us. I was very impressed with the way you choose your service selection. Hassle and Haggle Free Blessings The Booker Family