Reviews of Golden Gate Funeral Home (Mortuary)

TONI T

Thank you so so much

Darlene Williby

I am terribly torn in finding out two weeks after my nephew funeral that his permit for cremation was never submitted and should this be guess question that a family automatically guess or suppose to know? It should never be that a customer/family in grief should have to guess or try to figure out if they are being picked up for any part of a service or why was the family left at the re-pass during grief or at a time of bereavement and the family should not have had to figure out how they going to get home after burying their love one or have to wait for a car to come. Never should this happen it is the job of the funeral director to own up with their clients from start to finish. No matter who the family is rather knowing or unknowing their feelings and thoughts are theirs and never should be overlooked or just disregarded. The poor you will have with you always.

Michelle Cruz

They did an amazing job with my best friend. Thank you for your attentiveness and hospitality. Definitely recommend them.

S Sandoval

Oh my gosh HORRIBLE. My only suggestion is Do Not Bring your Business here. They were very rude and the room was so small it had 3 chairs and the casket. This place should not even exist. I rate it no stars! A funeral home should not treat people the way they treat my family.

Miss Thang

a tree by thepark

Jacques Jones

Please Please Please do not use them! I really do regretting making the decision to use them as the funeral home . I thought when I came up here to make arrangements it would make things move more smoothly when my mother past. This place is so unorganized. I will not be coming back and using there service's in the future ever. I had already paid for everything but they keep acting like I did not and they are so busy try to sale some arrangements not listening to the fact I already paid for arrangements. On the day you loss a love one you should not have to deal with this kind of bull from a place that has been in business as long as they have! I had to show them a bank statement of when and how much I paid. Plus Mr. Hill just left me in a room for 30 minutes alone after asking did I pay online or in person. The lighting in this place so gloomy and depressing! So after sitting up here for three and an half hours on the day that my mother had past away dealing with there stupidity!

DEVON QUICK

Love the show

Courtney Powell

Wish the sales person would have guided us instead of acting like we should know everything already

J. Horton

Sad place

Bishop J Alan Neal

Thanks for the superb and professional service!! The family of Robin C Taylor shall be eternally grateful!!!

M.E. Wilcox

Being an Oak Cliff native, I chose Golden Gate Funeral Home to cremate my mother a few years ago - with satisfactory results. My sister passed away 5+ weeks ago and has been at Golden Gate since then. I have not gotten ANY updates or communication from Golden Gate staff since they got paid. I asked the owner's granddaughter to help me with notifying Social Security, but was told they don't do that. I've called several times and left messages, but no one ever called me back. Today I called and demanded to talk to the owner, Mr. Beckwith. He was not apologetic in the least, but he said he'd resolve my issues today (make a home delivery). According to him, they DO automatically notify the SSA - the granddaughter who works there told me the opposite. He claimed that I'd been contacted repeatedly - which has not happened. A HUGE lack of customer service and caring on their part. Seems to me that either they disregarded my family based on race or the fact that we didn't spend much money. I am so disappointed and will NOT patronize Golden Gate again.

Ashley Nowell

If there was less than one star then I would give them that. They were not properly prepared. We were given a tiny viewing room when we had a large family/friends, which were all standing in the hall. When it came to the actual service, we did not have a priest. They forgot to call him to confirm that he had a service so he didn't show up. Not only that they didn't want to tell us. So we ended up waiting 45 MINS before they actually told us theu screwed up. So then we had to speed to the cemetery before they closed or our sister would haven't been able to be buried until the weekend and holiday was over. It was a horrible experience and they didn't have any sense of urgency at any time. They didn't have any remorse or care. The " deacon" at the funeral home didn't care and all of her staff was so rude. They also lost one of our standing spray flowers from my work.. terrible experience. I'll be calling the state.

Randy Gaines

They was really nice to the family they didn't rush us on anything I would use them again.

Charles Fuller

Very clean and organized. A nice well presented showing.

Key Blake

The staff is not knowledgeable enough or have the proper customer care for these kinds of life situations. When people are in these kinds of grieving stages a business must be sure to handle you with genuine condolences and fairness. Not the case here!

ulander ferguson

I appreciate all that G.G did for my daughter every one was pleasant and friendly and they did a wonderful job on her as well as the sevice..thank u all so much it ment alot to me ....ms Ferguson

Brandy Smith

Just buried my father yesterday and I must say the staff was awesome.

Patience Byrd

Thank you Golden Gate FH staff for doing such a great job in burying my loved one. Your professionalism showered my family with love the moment we walked in your doors.

Ski Chills

These people are liars and swindlers, cheats don't spend any money with them they are Horrible! You have been warned!

Lamicia Jeffery

I normally don’t do reviews but I’ve had the most horrible experience of my life the last two weeks dealing with these people. They are completely unprofessional lacking in knowledge and proper communication skills. They stay so busy the have absolutely no clue what’s goin on . I have been on the phone or flying in from San Diego California and having to sit in that place for hours, while still receiving atleast three calls from three different people daily saying all different things each time.Im very disappointed in this place and I wouldn’t recommend anyone go through this type of thing especially while having to make arrangements for your parent or loved one.

D J

I believe in commending good service, but will also complain if the service is not up to par. This comment has been a long time coming, but I want to take the time to say "Thank You!" to Golden Gate. My mother passed away 3/18/19 and her funeral was held on 3/22/19. From the time your staff arrived on the morning of March 18th to retrieve my mother's body, and thru her funeral and repast on March 22nd, the service was Exemplary! EVERYTHING, and I do mean everything, was done with such dignity, respect and care. My mother was 93 years old, and I had no idea of how she would look at the viewing. Although my niece and I bought her outfit, wig and other accessories, the CARE that was put into preparing my mother for viewing was evident when we arrived at the Funeral Home that afternoon to view her body before others. She looked BEAUTIFUL!!! Everybody that saw her, commented on how beautiful she looked. The flower arrangements in the room was set up beautiful. The care and love you put into handling my mother final resting needs, made our entire family feel good. I'd like to especially commend & say Thank You, to Paula Stevens and Starr Smith who were our drivers on the day of the funeral. They were so professional and helpful guiding us through everything. I'd also like to say Thank you to one of your staff members, Jan. The many times I had to come to the funeral home, whenever she was in the lobby, she always approached me with a genuine concern and willingness to help me. I have to admit, I was apprehensive about our first time with Golden Gate, because we've always used Evergreen. Sometimes, businesses start out with good customer service, but can sometimes fall by the wayside, because more emphasis is put on monetary gain versus customer service. You at Golden Gate however, have done quite the opposite! Please keep up the good work! (I know this is a long post, but it"s genuine and my family and I are grateful!)

Amy Vance

Lighting could be better But a nice service an staff

j r

Golden Gate funeral home did an excellent job with my uncle. I will definitely use them again, refer friends and family. I just want to say thank you to all the staff at Golden Gate for making the burial for my uncle an easy transition and their empathy.

PJ TheInsuranceLady

Hospitality

Lucky Luciano

Golden Gate is a great place for your loves ones to be taken care of once they have passed. I was treated with respect and a caring touch.

Katelyn Vance

only putting one star because i can’t write a review without one. Let’s start with they kept giving everybody wrong information about the service, everytime somebody called they gave wrong information. they didn’t release his wallet with his personal property. He looked nothing like himself. I asked for the shirt back before they cremated him and they didn’t give it back. They’re more about quality then quantity. It’s already hard dealing with a loved one dying and having to go through them being absolutely unorganized makes it even worse.

Mindy Ortega

We were promised a big chapel on Thursday and they gave us the Smallest room they didn’t touch up my beloveds makeup daily we had a church service for him and they took him an hour and a half early due to make up melting and Saturday was the burial and half of our family got left behind at red lights because The escorts left them behind shm Family Car was supposed to pick me up at my residence at 10 o’clock never came very bad experience couldn’t even have my son the proper burial I want to did to all the misunderstanding they had with your employees

Larry Williams

I first want to THANK the staff at the FT.WORTH location Ms. Jackson and Ms.Queen they went far above expectation during my family time of grievances to keep me informed on everything that went on with my sister and when asked on what may next steps were to help with funeral arrangements both women was their to assist me.I will forever be thankful to the both of them and GOLDEN GATE FUNERAL HOME

B Foreman

The staff was cordial. It seems nice.

Freda Watson

They are very professional and caring.

Leeanna Digruccio

Honestly, I've never been treated so poorly. My father died just a few days ago and we called to find out information about the funeral. The representative put me on hold for 20 minutes, told me she wasn't able to give us any information, and when we had a questions that she couldn't answer she got frustrated and hung up on us not even giving us any options or support. No one should be treated like this especially at a time in need.

Elizabeth Shaw

The best

Lavada Bailey

Mr. Beckwith and his entire staff made everything beautiful for my mother's funeral. She looked perfectly peaceful. They were there for me at the difficulest time in my life. Made me very comfortable.

Shan Salter

I unfortunately have had to use services twice in the last 9 months. The first service for my grandmother was nice. The second service for my brother was also nice but when I went to pick up his ashes the funeral home misplaced my brothers Masonic apron that was on him in the casket. They had his suit but not the apron. NO WAY they took off his suit (which I wasn't expecting them to do) and not see or remove the apron. I am devastated! My brother was passionate about being a Mason and that's all I wanted to remember him. It can't be replaced! Someone has it! That's all I can see is what happened. :( :( :(

Angela Pinkard

My family has been using Golden Gate for 20+ years. They were nothing short of professional,and friendly. Mr Beckwith himself even attended a few of the services. If we don't like something they fix it immediately,if we noticed something with make up or placement of how clothing or hair looks they fix it while we're there. So myself and my family will continue to use them.

Theron Rexer

Golden Gates Funeral home has made my fathers' death stressful on the whole family. They have made almost zero attempt on making this process smooth for someone who has no experience on dealing with a loved ones death. They let my father rot in the freezer for over a month before anything was done. They failed to do their jobs mostly at communication and sympathy. Please do yourself a favor and stay away.

William Salin

I had awful experience as they took over 30 days to cremate my wife! At first it was just one excuse after another! I paid a funding fee so they had no excuse and the insurance paid too! I called the State and the cremated her next. They also seldom returned my calls. The viewing was nice! Workers were extremely kind. But 0ver 30 days to cremate was very hard on the family

Kenosha Combs

It's a funeral but the location is beautiful, clean and the staff warm and inviting.

Alexander Harkness

Extremely professional and sincere staff, who are quick to serve all family needs for their love one.

Rhonda Harris

They took great care of my father an husband an other family members as well a great staff very polite an careing.they go the extra mile great job goldengate keep doning what you do keep up the great work.

Monique Perry

If I could put NO STAR that’s what I would put if Google would allow me! I chose Golden Gate when my father passed and it was the worst mistake I have EVER made! These are the most UNPROFESSIONAL people I have ever seen. Every time I called no one knew who my dad was so I had to keep re-living the incident over & over again. Once we sat down with a rep she tried to quote us a price 300$ dollars more than we were quoted on the phone! Then once I thought I was finally done with these people they took almost a whole month to mail my fathers death certificate!!!!! I know they are cheap but save yourself the headache and pay a little more to have peace of mind!

Ella M Brown

They always take great care of all of our family members! Thanks Golden Gate for always doing an excellent Job! God Bless!

Kandice Warren

My Grammy looked so beautiful when she was laid to rest! Everyone was so nice and kept my family in high spirits during our hard time.

Amanda Cooper

Very good

Cecilia Elueme

They really go beyond and they are very professional! And the prices are reasonable

Cristina Ramirez

Amazing staff

swag games

i love this place

Anna Archibald

The people at this location were very disrespectful to my dead husband. I asked for his personal items several times in the last two months and I kept getting the run around, they took so long to find his items they got rid of them. On top of getting the run around they let him sit in the freezer for a month before they creamated him.

Ron Hampton

Great service

Jacqueline Castillo

just no

jazzy blu

While making arrangements for my Dad, everyone we interacted with was very helpful, kind, courteous, and professional to me and my family. During this process, the actual CEO...John Beckwith, came into the room to congratulate us for having a Pre-need. We had several, very specific, instructions regarding my Dad's wake and funeral service. The Golden Gate staff fulfilled each and every one of our requests without hesitation. My Dad's wake and funeral service were both "PERFECT". Thank you Golden Gate!

Gregory Piccolella

Shout out to Golden Gate Funeral Home on an outstanding job for our friend!

Debora Silva

Professional, kind and prompt.

Ketral Beal

Great staff, awesome atmosphere, and they care for the people.

Covachi Mend ah

A+

Judith Washington

Very Professional, compassionate and caring staff. Their staff is very supportive, responsive and will help you through the emotional grieving process. I will always love and appreciate their team for everything they did when we loss my mom. Forever grateful .....

Kendra Paslay

It is efficient and the staff is helpful and caring. I hate what happened, but this place helped tremendously. Would recommend for anyone in Dallas.

Alfred Abron

Like a lot do a great job .

Shirley Odie

When I lost my husband R.J. Odie jr on 1/5/2018--I already knew that I was going to have his services at Golden Gate from my past experience with my Mother and Brother...The staff was very professional and patient every question I ask I never got a NO for an answer, Da Da, Carl and Pastor Henderson was awesome! I just loved the whole staff. Thanks Golden Gate.

Daniel Phillips

I attended a viewing for my wife's uncle upon entering the building i was greeted with a strong odor undescribable actually. There were several people waiting and the seating in the main area was limited. We were asked to wait for them to get the body ready, mind u when we called and asked what time the viewing was we were told 315. We easily waited 30 mins until they finished. The usher discreetly sprayed a lil spray which magnified the odor that was lingering in the building. The desk staff was very unprofessional talking about the grieving families. And then there's the bathroom..... unusable..it was nasty and i have a picture of it. All those things made my mind up on not ever using them for final needs, it's the small things that count and you would think you would like for the family to continue business with them. But

Jae Scott

You have stay on them to make sure things are done right. The flowers sent for my father disappeared and our dvd of had another family pictures. They're too busy and a lot of mistakes will be made.

Jeanne Desuze

Very professional everything was great

Derail Johnson

They are amazing and will be any price Mr.Beckwith and staff are Amazing!