Reviews of Crown Memorial Center, Cremation & Burial - Portland (Mortuary)

Jared Cassel

After some research, my mother and I chose this Crown location for the arrangements for my dear brother, who lost his life very suddenly. Every step of the way, starting with the very first call, I was so impressed by the patience and compassion from not just one member of the staff, but all of them; Jennifer, Michelle, Kathy, and not to mention Michelle's precious dog, Snookie. I won't ever forget my experience, and am hoping that this review helps others to put their trust in this wonderful team. To the team here, and to Management who may read this; Thank you so much, from the bottom of my heart.

Ben Johnson

They made this process much easier then I thought it would be. Thank you.

Judi Nightingale

Very compassionate and understanding people. They made me feel like a person, a human. They took excellent care of my Dad and my Mom. Very helpful and respectful and helped guide me on necessary decisions with patience and kindness.

Kristin McBride

We originally went with Crown Memorial because their prices were unbeatable for the services we were wanting. When we went to meet them and fill out paperwork, we were told that both the mother and father needed to consent to cremation of the 7 year old child. We informed them that the child was a result of sexual assault and the father was not in the child’s life. We were told that because we knew the name of this man, it was required to get his signature regardless of these facts. Were we already so distraught from losing this child that we didn’t know what to do. She stated that it was their own policy and not an Oregon policy, so we were welcome to go elsewhere. We thought maybe it would be easiest to stay with Crown and avoid more painful meetings. However, this backfired horribly. The father was contacted by local authorities to provide the signature. At that point he decided he “still had rights” to see our little girl. He was able to contact the child’s mother to tell her he was going to come see the child, who was already pronounced brain dead, at the hospital. Now, one could imagine the pure panic and fear that came over the mother. Her assailant was on his way to come face to face with his victim, all because Crown Memorial had some obscure policy that they refused to wave even given these horrid facts. It was a tragic, degrading experience that I do not wish for anyone to go through. So to any single parent out there, save yourself the extended grief to your already tragic event and go somewhere else.

Nathan Jones

Very professional service at a reasonable price, was very accommodating per my requests and helped me throughout the process with the death of my father. Helped me get a very customized grave stone and handled the installation process and everything with my desired graveyard. When they came to my house to pick up my father the two men were not the most gentle but it was in the wee hours of the morning and I was clearly not in the best of states either but I dont think it was their faults. I would highly recommend.

Patrick Allan

I would like to Thank Crown Memorial and the staff for providing comfort, supporting dignity, care and thoughtfulness not only to my Mother and my family 3 years ago- but also last week for helping and friend (and now my extended family) to be at Peace. Thank you Mr. F and the caring staff at Crown Memorial on Broadway for you commpassion and support.

Roger Kline

A basic cremation and mailing of remains escalated from $595 to $930 and the representative conveniently forgot his promise to keep us advised of the process. We could not get progress until the remains arrived at the cemetery in CA.

Kathryn Loescher

Crown memorial provided outstanding and sensitive service through this very tough time getting through the accidental death of our beloved mother this past winter. From the introductory phone call clear to the death certificate pick up we were treated with sensitivity and respect, but most importantly our mom was too.

Linda Marlia

When our son died from cancer last summer Crown treated us with kindness and respect. They listened to what we were comfortable with and did not try to sell us anything we didn't want. I was favorably impressed with all the employees I dealt with. In a deeply difficult time they smoothly guided us through what needed to be done and made a stressful situation go as well as humanly possible.

Berry Field

Thank you for helping me through the process of getting my son's remains and property shipped from Portland to home. Your staff answered all questions immediately or went to find an answer if they needed. They were polite, kind and respectful at all times.

Kirsti Arndt

My elder brother passed recently, Crown was his choice for cremation. It has been quite difficult as I am next of kin and live 5 hours away. These people have been more than professional, they have treated me with repect, dignity and a friendly manner. I cannot rate them highly enough. I send Happy Holiday greeting to all the staff. Well done. And I thank you. Kirsti Claboe Arndt

Amber B

They have demonstrated understanding and thoroughness despite a very difficult time for our family. Explained pricing and options in a dignified and simple way. Thank you for your kindness and professionalism.

Jennyifer Willie

should work on people skills and handling of delicate situations. very stressful experience for me.

Alme Franklin

Thank you James. You provided a pleasant experience at a most unpleasant time.

Powell Allen

My 29 year old daughter passed away suddenly. She lived in Oregon, I live in Georgia. A continent apart certainly adds to the stress of the situation. Rowan, Jennifer and Stephanie have been wonderful to deal with, kind, compassionate, helpful and professional. I really don't know how I would have handled this without you. On my behalf, you three young ladies tell your employer you deserve a raise. Thanks so much.

Mark Sherwin

This place was wonderful. I placed one phone call and they took care of everything. I highly recommend their services to anyone who has lost a loved one.

Debra Calvert

Having to arrange my Aunt's cremation from out of state, I wondered how well this would work. It couldn't have been better. Crown Memorial was great. Easy to work with, and helped when needed. Thanks to Crown Memorial for making this go smoothly.

Ginger McCall

After my 7 week old baby died on a Sunday, we contacted this funeral home. They picked up her body from the hospital but then didn't call us. We had to call them Monday, but did not even get to speak to an actual person. When they called us back (after another attempt to contact them) they said that they would not be available to meet with us until Wednesday and could not have her cremains ready for a Thursday memorial unless we paid an "expedited processing fee." They also wanted to charge us an extra fee so that my husband and I could see her one last time before she was cremated. Their callousness only added insult to an already greatly injurious and terrible experience. We ended up contacting another funeral home, which was far kinder and more compassionate with us. It was clear that the people who run Crown Memorial have only the bottom line in mind and will take any opportunity to add on extra fees. Their lack of compassion makes an already difficult and heartbreaking decision even harder.

Donovan Burba

During what was an incredibly difficult time for our family, everyone at Crown Memorial was kind, patient and helpful. Bruce walked us through everything, answered all our questions, and made sure we ended up with exactly what our dad would have wanted.