Reviews of R.G. Ortiz Funeral Home (Mortuary)

Sonia Vaughn

The Epitome of UNPROFESSIONAL! It's seems that ALL staff took a class on NON COMPASSION! Organ doesn't work, replacement keyboard barely worked no microphone! Terrible! I suggest you seek elsewhere!

B M

THINK TWICE BEFORE USING ORTIZ FUNERAL HOME @ 2121 WESTCHESTER AVE BRONX, NY CUSTOMER SERVICE IS POOR. NOT WORTH IT. We prepaid the funeral expenses for our loved one at Ortiz On Castle Hill in 2015. I picked out prayer cards with Psalm 23 before his wake and they gave me A catholic prayer card. The Director Michelle and Staff do not want to respond to my request for a full refund. They gave me the run around for weeks that they would not have the death certificate for 7-15days after burial. I had to do my own research with the directors on 149th street to find they had his certificate last week and nobody from ORTIZ 2121 westchester ave bronx, ny even knew. There is no communication and the staff is quite rude. Those who know me, know I may not be rich, but have morals and respect for others. I promise you this, they will lose business because the family next chapel were screaming that morning for a refund as well So it's not only me. I know God is by me side during this time and he will provide. If they give me my refund i will post, but again think 2x over using Ortiz at 2121 Westchester Ave because they have made our time of sorrow so much worse. That place needs a full overhaul pronto.

Megan Sanchez

One star because I cannot give any less. Avoid this place at all costs, but most especially during a time of emotional distress. The director, Michelle, is a nightmare to work with. She does not hold herself accountable for her actions or her terrible attitude. She is totally unorganized and overall, incompetent. She forgot to sign off on the permit to release my grandmother's casket to her plot and made us an wait an hour before she arrived to sign it only to leave the cemetery without a mere APOLOGY. Not to mention, the outdated hearse broke down and there was no back up plan; we had to wait for a very kind stranger to offer a boost. ADDITIONALLY, she left my grandmother's body at the airport and was not even ready for viewing for the time slot that my family booked. This pushed it back an entire day. How can an establishment so renown in the business of the loss of a loved one not have the capacity to make sure all bases are covered for "what-if's" or have a gauge on basic customer service? Ortiz, your type of customer is emotionally vulnerable, grieving, and potentially unstable because of what they were just forced to deal with. Please fine tune the experience you provide for your clients perhaps starting with hiring the right people.

ebony bonds

They were the worst!!!! My memorial was to be 10am - 12, they had my family waiting 20 min or so for them to clean the room, then I had to put the room together myself. They informed it will take 2 weeks for cremation to be finished, I gave them almost a month for me to have my mother. They call and say she is ready, get there my mother is no where to be found, then they didn't know where her urn was. It was the worst. The two women there, did not care at all what it was doing to my family, they brushed it off as if it's nothing. Do not do business with these people.

Diana Salazar

Supply and demand. Clearly this place is understaffed and undermanaged. How on God's Blue Earth does one forget to ship the body to the home? Upon entering I felt the chaos. Three bodies were rolled in. It should have been 4. My grandfather was forgotten. We were supposed to start at 4pm but the body didn't arrive until close to 6pm. Not at any moment did anyone offer water, coffee cookies, chips anything for all the people milling about and waiting to pay their last respects. No apologies were given. From what I understand this happens here often. They had multiple funerals at the same time and it was pure chaos. If you can do the funeral at another establishment do it. These people don't care about anything but the money. It's downright disrespectful to the deceased and the family.

Luiggi D

This place is around 2k less than other funeral homes .. you get what you pay for , staff it’s trained to do regular customer service like working at a supermarket or something alike NOT to take care of families in hard situations . Needs to be remodeled ASAP inside and out

Cuqui Soto

Very unorganized over price and outdated

Nandra Coles

My 11 yr old was the victim of the 5 car accident on the Deegan June 29th. She was a Diva with style, class and respect. The accident did nothing to her face. I paid in full Monday and was told by Michelle she would personally handle. Viewing was from 3 p.m. to 9 p.m.. They did not bring her to Westchester funeral home till 4:10 p.m. . When i saw her i was sick in my stomach . Eyelid mushed with make up, no eyelashes Make up made her look like a 40 yr old. Blots of make up on her face with pink patches and her white sleaves by her wrist had make up stains. The material piece on her left side neck was out of place like it was holding her head up.There were hole pockets on both sides of her mouth. Her 14 yr old, 8 yr old sister said what did they do to my sister. They were distraught . Her 34 yr old mother lost it. Michele told me body would be there at 2:30 p.m. . My granddaughter body arrived at 4. Never received a call my grand daughter would be late. When we called Michelle she said they were finishing her up.There were people lined up at 3:00 p.m. to pay respects. Michelle said since body arrived late, we can stay pass 9 p.m.. Well we were told to leave at 9 p.m. cause Michelle did not leave instructions. The Death certificates were to be provided same day but didn't receive till 3 days later b4 we were to leave for the Va funeral. I was so angry and disgusted that i couldn't even look at the my granddaughter in the casket. When my friend sent Michelle a pic of my grandbaby, she said she didn't realize she looked like that since someone else did it and not her as promised. So the world saw my grand daughter as an old patched eye woman and not a sleeping 11 yr old. No apology letter, no nothing from funeral parlor. They added mounds of salt to our wound. I pray that no one else endures the pain of seeing a loved one, especially a child in the most unforgiving way. By the way, the casket folks did provide to paint a pink Angel on the inside backboard of the casket. Since Michelle is the supervisor and daughter of the funeral parlor owner , one would think service would had been better m S.I.P. My beautiful granddaughter. Ortiz funeral did you unjustice but your beautiful spirit will live in us 4 ever #abuelasdiva#2

Stephen Moore

Absolute garbage. They wouldn't let my daughter (17 months) in for the viewing, claiming it was against health code. I work in an industry that requires rigorous knowledge of health codes, and there is literally nothing in there to support their claim. Take your business elsewhere.

Jazmine Perez

The funeral home decor and ambiance is decent. Unfortunately, it was so hot inside! This was the second Ortiz funeral home I've been to in the last month (the other one is on Broadway in Washington Heights) and it was hot in that one too. They need to crank up the AC or Central air when lots of people come for viewings.

Thomas Mitchell

Would never use again or recommend.

Ana Cordero

I was there on September 2nd for the wake and family gathering together, as the last time for our family member to be with us in a common service. This funeral home didn’t have honor and attentions neither to the family in difficult time. The way in which they were not ready on time, the body treatment to the love one, the surroundings awful. No one was around to received people from the place.Terrible service

s b

They were thorough and gave us a good package at a decent price. The casket was beautiful and the chapel was good. Only 2 complaints were (1) the deceased name on the sign was misspelt, however we all knew where to go and (2) the hearse driver wasn't helpful or sympathetic. He didn't help us once to move the casket to the car.

Dierdre Harris

We had our mother’s viewing and service inside chapel B. Chapel B is beautiful and warm. Thank you from the bottom of our hearts Jo and Lillian for taking great care of us before and after the service. I was able to order the things we needed for the service through their online services. The obituary came out perfectly and they dealt with the insurance company for us. There’s parking in front and back. The buses and trains are close by. I want to make an suggestion. The lobby needs to be more well kept. Remember first impression is key. Other than that, thank you for everything. I recommend this funeral home and will us their Service’s again. Hopefully not too soon. ❤️

Madeline Rios

Just viewed my dear aunt there last week - HORRIBLE SERVICE. With the frigid temperatures, there was no heat in the bathrooms and lobby. We closed one of the double doors leading to the parking lot and a worker opened it stating "it's suppose to be open". Then they complained that we had hot chocolate and coffee in the lobby, despite it being VERY COLD in the lobby. To top it off, the mass was at 9:15 am and when we asked them to please pass by my aunts apartment building 2.8 miles away and they said NO because there was "too much traffic". I would NOT recommend this place to anyone.

bobby trebor

On behalf of the Cintron family I want to thank Michelle and her staff at the Westchester Ave funeral home. Everything was perfect. Your care and concern was so heartfelt and warm as if you were a family member yourself. Everything moved so smoothly and professionally to his internment at St, Raymonds and the honor guard from the Navy blew every one away.. Thank you so much, so very much, The Cintron Family,(11/28/14) .

Vanita Cyril

Courteous staff. Understanding of requirements of Hindu funeral.

Leo Baiz

It's ok

The Real Gaming DAD

Decent place to host a viewing. Fair priced.

Sandra KKB S

Been to this place a few times... over the years, COURTESY is lacking... most of the staff I have encountered over the years are not cut out for this sector of customer service. They are rude. UNFORTUNATELY they are conveniently located within residency of friends and relatives and as such is used... the TIDINESS and CLEANLINESS of the facilities leaves a lot to be desired. Staff is also biased...the last time I was there the 'female staff' had issues with devotional music played BUT had no issues with the BUNCH OF NOISY, SCREECHING, CHILDREN in the next Chapel!!!

Ana Acosta

Service 100% very professional. Walk through was awsome. I too was helped with a package price. " My most Gratitude to the staff, and ORTIZ FUNERAL Home. At Westchester ave & White Rd,

Grace Laslow

UNACCEPTABLE, UNPROFESSIONAL SERVICE. We made arrangements to have a Memorial Service for my brother at this funeral home. We went to sign a contract and picked a chapel that we wanted to have the service in. When the day of the Memorial Service was scheduled and we arrived, someone else's coffin was in the chapel that we chose. When we inquired of the mix up, we were told we had the chapel next door. As we went to review the contract we noticed that someone had clearly used Wite-Out to cover up the letter C (the chapel we chose) and put a D next to it. Unacceptable. The employee Johnny was very dismissive and aloof. He said he had nothing to do with the "error". We asked to speak to the woman we made the arrangements with, Yesenia. He said he called her and she said she never promised a room to anyone. He said she would arrive shortly, but she never came. We had to had the service as our guest were arriving. We even had to bring more chairs in from the Chapel next door as there was an insufficient amount and the room was not wide enough as the one we requested. After the service we went to express our disappointment and was told my Johnny "Well you had the memorial service, didn't you?". How dismissive and rude. The point was we picked a room that we wanted and was prepared to pay for that that what we expected. If there was a change, give us a call, not deceptively Wite-Out the contract as if nothing was ever in writing or confirmed. To make matters worse, there was never even an apology or acknowledgement of the "error". When I called the next day to speak to Yesenia, she said she never spoke to Johnny or said those words the day before. ??????? At a time of grief, no family should have deal with this type of unprofessional, un-compassionate service.

Sant Sewpersaud

Worst funeral home I ever been to. They do not have any experience personal to help dress and clean the body. I have to take care of all legal documents, they did not give me any help on a this stress day . The washroom had no lights , couldn't see .The place stinks when you walk in the front door. They did not have any microphone and speakers to address the family. They did not have a tv monitor for any slide show. Please if you do go there you should ask for these things. Or you have to arrange for these things yourself. You do not have time to worry about this simple things on a sad day like this. The worst part of this experience they only take cash.

Jorge Montalvo

Horrible. screwed up the death certificates with wrong information. Never corrected it. Took a refund on the order and went about getting them myself Grossly incompetent.

Michelle Edwards

Place is old and unorganized.

Ron Casserly

Reasonable; especially if one lacks funeral insurance.

Jesenia Sierra

the funeral was yesterday 1/17/13 Im upset that that give you the option of rating it poor to fair their service was less than poor totally disrespectful my family paid money and the way the handled her body was just soooooo F@#&ing wrong there was a gash on her eye that was not there the day before they didnt even do a good job covering it. she was crazy swollen to the max i couldnt even recognize her. She looked uncomfortable and forcefully stuffed into the box "thats not even the cats meow" her fingernails were dirty mind you they are the ones who prep them smdh. The preist that was praying with the family rushed through the whole thing tripping over his own words and then in front of everyone says oh and by the way im not going to be able to make cemetery .......WHAT!!! he should have waited and said something to the boys after the prayer not end the prayer that way. PEOPLE I BEG YOU STAY FAR FROM THIS PLACE DO NOT GIVE THEM ANY MONEY DONT EVEN BOTHER CALLING THEM.

Jerani moh

Its truly unbelievable how filthy and unorganized the place is. Several times we had to correct the errors the funeral service made.

Destiny Symonee

Quiet and orderly

Paul Oettinger

Website takes you to a flower shop?

Zoila Gardner

We walked in on Thursday and everything was set for Saturday! Excellent, courteous staff. They prepared deceased very well, he wasn't overly made up and the suit was put on perfectly. Only cash accepted no checks, no debit cards, no credit cards! Building was busy so they used the other one which shared their parking lot! Perfect!

Lara Vera

Sup with theses individuals? I heard they aren’t doing there job

hairo cepeda

(Translated by Google) The mentably workers do not import anything services is terrible (Original) La mentablemente los trabajadores no le inporta nada servicios es terribles