Reviews of R G Ortiz Funeral Home Inc (Mortuary)

Sal Mallet

Our mom passed away a couple of weeks ago. Our experience was wonderful. Our mom looked beautiful. The staff was wonderful. In our opinion, the cost was reasonable. Friends and family members were also happy with all the arrangements. We received compliments on how beautiful our mother looked. David from the Fordham location assisted with the initial prearrangements. He was so professional and kind. We decided to have the wake at the 4425 Broadway location. The transition was so smooth. The Mass and funeral was beautiful as well (Sacred Heart Catholic Church located in the Bronx).We promptly received my mom’s death certificate as well. We cannot express enough how happy we are with our overall experience. Thank you so much David, Ms. Ana and Aneyris. God bless you

Vicky Gonzalez

Big fat ZERO stars if I could. Staff doesn't have any etiquette for grieving families, they'll work their hardest to rio you off and whoever they've employed to properly present the deceased (i.e. Hair and makeup artist) doesn't know how to style hair or apply makeup postmortem. In other words, your loved one will look disturbingly horrible. It's the worst way to remember someone you cared about. Unfortunately, I've viewed SEVERAL loved ones at this funeral home and each time the deceased looks NOTHING like themselves. The 5 star ratings here to boost their rating have no comment which tells me they're ratings from someone affiliated with this home!! Scammers that they are!! AWFUL PEOPLE!!! They really should get their acts together

Winston Diloné

Worst place ever they Said thay offer parking and if your car gets block that stated that they are not responsible

Laura Croce

LATE, RUDE, AND THEY FORGOT THE CART FOR THE COFFIN. First of all, they were too busy to call the church and arrange anything...the time, the date, nothing...she kept saying "too busy busy busy". They expected the family to do that. Very unprofessional, what on earth are they doing then, if that's their job?!? They got all confused about whether or not the body would be in ashes, or in a coffin, and told the wrong information to the church. The funeral was supposed to be at 9:30am, and they kept saying that they wanted to do it at 10am, but the church only had 9:30 or 11:00am as an option. The day of, they were late and GUESS WHAT arrived at 10am. The priest was very upset, because now everything they had going on afterwards was getting pushed back an hour. The Funeral home "forgot" the little cart that you put the coffin on, for the church. I'm *not* kidding. What was their plan?!?!?!?! How did they even get the coffin in the car??!?!? Where they going to put the coffin on the floor? Hold it the whole time?!?! It was embarrassing, and luckily the church had two little tables to rest it on, but what if those broke midway through the mass?!?!?!?!? I can't even explain to you how terrible this is. No one in the church office had ever heard of this happening before. They were openly hostile to the priest, when he told them that they were late and how it was wrong of them when they were told 10am was out of the question, they said "OH thats some way for a priest to act". Finally, they didn't pay the church or give them the paperwork they were supposed to, and the church had to call around and ask, and they said "No we don't do that paperwork" "No, we don't pay the church". Really? What is all that money going to, then? You are better off holding a funeral in your own living room then doing business with these idiots. .

Leyla Jimenez

By far the WORST experience my family encounter. I dont have not one good thing to say whats-soever.We were viewing our grandmother in this funeral home had we known how disgusting service was or what we were going to expect we would have never..our grandmothers body was being viewed by the wrong family, wrong room ,wrong clothing ,wrong jewelry. We also had the wrong flower arrangment. In the middle of our family viewing they came an exchange our grandmothers jewelry and also dyed her hair when we specifally requested not to.. i recommend this funeral to absolutley no one!

Aqua Sutra

Horrible. Unorganized. Shouting by workers. Body not ready for2 hours . Wilted flowers. They didn't even put lip balm on my friend.

Heber Abel Perez

After reading these reviews, all I can say is that I know someone who knows the owner to the Ortiz funeral homes, and he can care less; he already got his millions, if you taking him to court, you will never see the owner; you’ll see his high power lawyers; so you better be ready to spend a lot of money

JUAN TAVERAS

Went to Pay respects to a Freinds family member who passed away! They offer parking which is so unorganized that it’s better to park outside and risk getting a parking ticket on the street. Cars get blocked in and good luck asking office personal for help!

Evelyn Reyes

I am filing a law suit against them...anybody wishes to join me, contact me. They took our money, promise the viewing would be on a specific date and the day of, they called to say that the body was not there yet. Still waiting on …

Lori Zmolek

RG Ortiz Funeral Home had my car towed by 718 Automotive Inc. from where I was parked in a Friday unrestricted parking spot. I filed a case with the 34th Pricinct for a stolen vehicle as there was no record of my car being towed by the NYPD and no parking violation issued. The 34th Pricinct found my car using 4 detectives and two police officers when they were able to track my license plate via the cameras placed on the bridges in the city, what a valuable tool. Unfortunately, the plate on the tow truck flatbed was so damaged and there were no markings on the truck to indicate where the truck originated but the detectives at the police station were able to use one of their computer programs to figure out where it came from. The police station assured me that this was not how things would have been handled had they responded to a parking violation/towing. Without their efforts I would not have been able to locate my vehicle because there was no evidence of the towing in the database nearly 48 hours later, which by the way was brand new car with no cosmetic damage whatsoever. I contacted 718 Automotive Inc. the following morning as they were not open the night before and made arrangements to pick up my car that morning. Upon arrival I was instructed to pay the attendee $250 cash, he refused to give me a receipt for the payment. When I saw the condition my car was in I was disgusted there were deep scratches in the hood of my car and the entire drivers side was riddled with scratches and dents. The reason I am posting here is because I see that RG Ortiz has funeral homes in the Bronx very close to 718 Automotive Inc. I want it to be public that this more than just a coincidence. The rest is in the hands of the insurance company but I want to give a huge shout out to the 34th Pricint for taking the time to research the situation when I know they have more pressing things to do, I never felt for a second like my lost vehicle was trivialized. This is just one of several negative reviews of the Ortiz funeral dynasty I am not surprised at all. Maybe if they spent more time attending to their business they would have some warm hearted touching reviews from families expressing satisfaction with a job well done under such trying circumstances.

Lizerette Cruz

No words can be written about the funeral home!!!

Teresa Quinones

They need more than 1 person in the office who is knowledgeable about their business. Every time we had to go there during my family’s grieving process we had to wait . They did have my GMA/QUEEN prepared beautifully.

Derek Zambrano

These stupid people can't even pick up a phone and when they do they hang up on you. Worst Ever. Horrible attitude to the customer too.

Alba Jimenez

Time and time again you hear it and can’t believe the poor management no one answers questions and takes responsibility for the disaster and devastation they cause to the deceased’s family. As if losing a family member isn’t enough this funeral home misplaced the corpse and didn’t know they location of it items were missing and the list goes on.

John Raphael

(Translated by Google) Excellent (Original) Excelente

Maria Ruiz

I have to say that Ms. Ana Reynosa is worthy of respect and praise. Her professionalism as well as composer among her chaotic as well as poor work environment is extraordinary. The lack of air conditioning and the fact that there is no one to answer the phones while she takes care of a grieving family is unacceptable.

Chrystal Etzelth

Nices excellent service

Miguel Angel Rodriguez

Very Good Services I love the way my father Chapel was Set Up Jose Rodriguez thank you so much for all the services. Everything was okay thanks

Angela Almonte

(Translated by Google) Now understanding that has 2 stars and I give one, I ask God k another family will not let me take ahi.no all are odious but there was a more odious round my God and respunante.la limosina not seek the mourner's house votao and leaves one vote in the cemetery after one place and lead one to believe k cemetery Volao my mother Hiba all vira.por that reason alone I give you a estrella.Los owner should investigate are too bad comment (Original) Ahora entendiendo porque tiene 2 estrella y yo le doy una,le pido a Dios k otro familiar no me deje llevarlo ahi.no todo son odioso pero hubo una redonda ahi mas odiosa Dios mio y respunante.la limosina no busca los doliente a la casa y deja a uno votao en el cementerio despues votan a uno del lugar y llevan a uno para cementerio volao creo k mi madre hiba toda vira.por esa razon solo le doy una estrella.Los dueño deberian de investigar son demasiado comentario malo

Roger Vasquez

Terrible experience! Everyone in this establishment is extremely insensitive and unprofessional. Just to give you a hint of our experience; Ana, the lady we dealt with, turned off the lights while my family was still praying over my father-in-law saying she had to go home. That was just one of many heartless incidents. It's unfortunate there aren't better options in this community.

Daniel Troncoso

They don't comply with their agreements with the clients. Treat people with any kind of consideration. Very bad customer service.

Walter Hernandez

Awful experience, the viewing was late, when we got to the chapel, another body was there, all my father in law thing had been set up, pictures and all. The bathroom were filthy, during our time there, we never saw a bathroom attendant for so many viewings in one day. The parking cituation is horrible. Customer Service 0 percent. Too expensive for the crappie service. In another chapel I saw a lady with a hacksaw near the casket, this was disturban.

maria diaz

They have a parking lot i don't know for what everyone park there car anywhere you can't get out your spot cuz they blocking you then you go to the office so they could announce the license plate of the car and they tell you they can't do anything about that you have to ask everyone in there if that's there car

C Rivera

This is by far the worst funeral home.. very unprofessional and insensitive... pretty sure there is shady stuff going on...

Ross Smith

their customer services is very bad staff are rude and disrespectful

Checa Ventura

Their selling point is a parking lot that gets closed off to your guests 45 minutes after funeral starts, when you ask they staff why there are closing the parking lot they answer in an EXTREMELY rude and unpleasant attitude. Horrible experience. I will be post in social media.

Natasha Rivera-Boyle

Want to lose your loved one's body? Want to be treated like scum? Want to go through grief and tragedy then layer some despair, disrespect and hopelessness? The you've come to the right place. You'll be treated like a dollar sign, ESPECIALLY if you're non-hispanic. I am hispanic and to watch my in-laws be treated poorly because of the color of their skin was infuriating and demeaning. You won't get copies of anything you sign. You'll get hung up on if you ask questions. If you threaten to go somewhere else and file a report with the better business bureau, you will be told to "get in line" and they'll process your death certificate with the wrong social security number delaying all paperwork, inheritances, estate sales as a way of spiting you. They lie about their cremation practices, they have surveillance cameras everywhere but of course pointing away from the VERY OBVIOUS MONEY LAUNDERING BUSINESS they are running. It's overpriced, gaudy and the customer service is abysmal and painful. If you read this and still go, well, you're a special kind of person I guess.

Thomas Overmiller

I would leave a "zero" star review if it were possible. Families have to provide their own sound system. The funeral home offers no attendants to care for the needs of those who are grieving, The central lobby is *loud* as visitors cycle in and out, talking loudly, laughing, etc. with no one to provide oversight and to ensure quietness for the families who are grieving. Management team members appeared to be present nowhere in sight. Attention to detail is non-existent. I do *not* recommend this funeral home at all.

Johnny Trejo

My mother,90 years of age, just passed away this week. We had a huge amount of people show up and this place was able to accommodate them all. The funeral home has limited amount of parking space, hence the 4 star rating. They were also lacking a TV and/or projector for the chapel. We had to rent our own which was incontinence. The place is very clean. Overall I was satisfied.

Sarah Lebron

It is a very decent place, but the bathroom were not stocked enough, I saw a lady seating at a sofa and asked her if she works there, after the affirmative answer I told her about the bathroom situation. The atmosphere is very pleasant but …

Froob Muller

I went in one day to get things sorted, and ended up leaving because the service they provided was VERY frustrating. I do not recommend this place.

Janet Rodriguez

They were cordial and accommodating with my family for my beloved brother's funeral. And now, my beloved uncle's funeral is this week, so I am praying they do not give us a difficult time, since we have had 3 deceased family members at this location.

Anita Hill

I went there to pay my respects to my girlfriend who lost her son. It was terrible the viewing was suppose to start at 4pm and they didn't even bring her sons body. In front of other grieving families they were taking out caskets from rooms like they were musical chairs in front of grieving families. It was so dam disrespectful. They should close that place down and get rid of the management. I felt so sorry for what families had to go through. Disgusting!!!!

Mechi Annaís Estévez Cruz

My grandmother died this morning. The services from the woman who answered the phone to the people who came to pick up her body could not have been any ruder or have any less tact. It's a shame that as a community we seem to have so few options and have to put up with such terrible service in one of the hardest moments of our lives.

Vance Vizcarrondo

This place is terrible. AARP the insurance carrier has been trying to get information from Ortiz Funeral home for weeks so they can mail my family the insurance checks but no one answers the phone or mail. Unbelievable...there are things my family has to do in regard to my mother so the money is needed. The customer service is horrible.

Emily franco

Horrible! Cutomer Service skills are awful! They never answer phones, They only have 1 Staff memeber. Parking GARAGE was not accessible because they refuse to pay someone to clean it up the snow.

Jose Vega Vega

(Translated by Google) Good spacious and clean service (Original) Buen servicio amplio y limpio

Mark Lopez

This place is so horrible

shaheed rasheed

horrible. not recommended at all.

Daisy Mercadp

We had to have the viewing on Wednesday, but couldn't bury her until Friday, because they DID NOT KNOW the cemetery was closed on (Thursday) St. Patrick's day. We couldn't change the viewing day because so many people had already given their day at work or travelled. They assured me I would receive the letter from the catholic church to bury my mother at the catholic cemetery, which is true, HAD THEY NOTIFIED THE CHURCH WHICH THEY NEVER DID! The day of the burial rather than go and grieve with my family, I had to run to the church to go get the letter I needed to then run back up to the cemetery to get the deed. Then they never even informed the church that although the viewing was Wednesday she could not be buried until Friday, therefore the priest never came to the viewing. The father assumed the viewing was Thursday as the burial had to be moved to Friday. To top everything off, the death certificate has been sitting at the funeral home for weeks and we were never informed! BAD CUSTOMER SERVICE, HORRIBLE FOLLOW-UP - although nice people. THIS IS A VERY BUSY PLACE AND THEY ARE UNDERSTAFFED!!! they need to stop being cheap with all the money they make and have a second office and person working to follow up on details. Shame on you!!!!

Armando Vallejo

(Translated by Google) Please do not use this awful services Expensive, not responsible Then not respect for our beloved families Get away from there, they are irresponsible! There is no respect and they do not respect! (Original) Please don’t use this awful services Expensive, not responsible Then not respect for our belove families Aléjate de ahí, son irresponsables! No hay respeto y no saben respetar!

jOshua S

Warning: My uncle's body was 2hrs and 45 minutes late when they arrived with his body It was in a box truck along with 3 other coffins they were short staffed so they did not label the coffins My father had to jump in the truck and open the coffins to identify my uncle's body Once his body was staged in the room We noticed that the suit that was bought for him and given to the funeral home for his wake Was not the suit that he was supposed to be wearing I'm completely disgusted by this experience

Jose Soto

Bad customer service, screwed up my father-in-laws death certificate..... and never fixed it a year later

Caroline with love

I can't begin to say how professional and incredibly sweet the RG Ortiz funeral home establishment on 190th street on Broadway was to my family and I... from the time where they had to pick my mother from Fort Tryon nursing home to the …

Linda Fernandez

If I could give a zero, I would. It has been a Horrible experience. Some of the staff attempts to be helpful after the damage was done. Was completely misinformed regarding insurance covering the expense, patiently called numerous times …

Carina Pena

Poor customer service.

Jerry Pagan

Beautiful interior. Very comfortable and staff are helpful to your needs.

William Quinones

0 STARS!!!! DO NOT PLAN ANY SERVICES FOR A LOVED ONE WHO PASSES AWAY HERE! My great-grandmother passed away and my grandmother organized a wake at this funeral home. My grandmother does not speak English and the funeral home was very accommodating, as the Manager spoke Spanish. Unfortunately, the Manager did not have any ethical standards. My grandmother was asked if the funeral home would be able to collect the life insurance policy for her, which was a way of them getting more money than the services being performed would cost. Fortunately, my parents and I warned my grandmother of this and she did not follow through on their offer. The funeral home was supposed to go to my great grandmother's doctor to get a signature on the death certificate and collect it for processing and authorization to occur for the cremation. Unfortunately, the Manager or any of the funeral home employees did not follow through on this and the doctor waited until 6 p.m. for someone to arrive from the funeral home. When asked, the woman blatantly lied by saying that nobody contacted her and was very rude about the whole situation. She did not apologize ONE TIME for the mistake the funeral home made. This instead delayed the cremation process for two days and family members flew in from out of the country to attend the burial of my great grandmother. It has been 4 days since my great grandmother has passed away and the funeral home scheduled her cremation for Friday, May 8, when it should have occurred on Wednesday, May 6. Throughout this mishap, there has not been any sort of apology or accommodation given from this funeral home. It is a shame that the cremation and burial process is being prolonged even further, which does not give any of the family members any sort of closure. Additionally, upon the ending of the wake, the short Dominican woman began to flicker the lights instead of nicely informing us that the time was finished. DO NOT go here if you are going to have to suffer from extremely high levels of stress from this.

Anil Torres

Where do I start! My grandmother's viewing was scheduled to start at 3:00 PM for the public and 2:00 PM for the immediate family members. Well at 3:00 PM they were still setting up. Placing coffins in the wrong viewing rooms, moving coffins across the waiting area, speaking disrespectfully about the deceased and just plainly rude to the grieving families. I could not be more disappointed. When I reached out to the office for a letter for work, the person in charged stated that she could not provide multiple letters for my family members since her copy machine was broken and suggested we go to Staples. Personally I think this should have been done on their behalf. The following day, they were unprepared for the burial. All of the sudden one of the vehicles we arranged for was not available, therefore we had to make alternate arrangements. I will not recommend this place at all!

Ketty G

Very lousy service. Not intimate at all, very noisy and disorganized. If they have 3 viewings, they'll squeeze the 3 rooms together. So now you have 3 families all over each other instead of spreading them out to give each family their space. They do not offer a room for immediate family to rest in between if they get overwhelmed. Bathrooms are filthy as well. If you are looking for a chop-chop place to view your loved one, then this is place for you. **Español** Este lugar ofrece muy mal servicio. No es intimo, muy bulloso y muy desorganizado. Los baños se mantienen sucios. No vale la pena verlar a ser querido en lugar como este. No pierda su tiempo ni su dinero.