Reviews of Grace Funeral Chapels (Mortuary)

Vanya Cleary

I laid my dad to rest this past week, and though there were initial discussions about use of another funeral home, once I saw their facility and sat with one of their directors there was no question they HAD to be the ones entrusted with the tribute to my dad's life. It was absolutely beautiful. As well it was continuously commented that his was the nicest funeral some had ever attended. I actually designated a friend to coordinate everything so during my grieving I'd not have to concern myself with details. When I thanked her, she remarked that she really didn't do anything, the Grace staff took the helm and handled everything flawlessly. Thank you Grace funeral Chapel.

Teresa Thrower

How ironic that a so called funeral home should show compassion in your time of grief but this place has none. The worst service ever seen. They are unorganized and rude. Please stay far away. You are only viewed as dollar signs. That compassionate side that they should have is non existent here. Stay far away. Go to Caribe funeral Home in Brooklyn. That is a real funeral home. Grace you should go there and take lessons.

Tovey Blake

Words cannot really express how truly grateful I am on being referred to Grace Funeral Chapels in Florida, especially being from out of the country, Mandisa the Funeral Director spent probably more time then she should have exploring every option with us when we came in trying to get funeral arrangements done. Before even arriving she had referred us to Bailey Memorial Gardens to handle the internment. We didn't feel pressured to purchase items that were not needed which helped us stay as close to the budget as possible. On the day of the funeral, Shante, Leroy and Michelle (Father and Daughter) were even a further blessing from beginning to end! They truly know how to ensure that a family is able to rest easy and really be able to enjoy a loved one's celebration of life. God bless you all!

Crystal Walthour

The ONLY reason I am giving this place a 1 star is because there isn't a 0 star option! Let me begin with the night my sister-in-law and I went to take the final piece of material for my mother-in-law. We took her wig up there and wanted to make sure the person that was dressing her knew where the front was since it was very short. The man at the front desk called "downstairs" to ask for someone to come up. Although, the man at the front desk was as nice as he could be, we could hear the lady on the phone asking "what do they want?" As if it would be too much for her to come up and speak with us. She ended up just saying the person that did that wasn't there. Let's move on to the service. It was beautiful, but the music kept stopping and took at least 15-20 minutes fro someone to restart it. Now, let's go to the ending. These RUDE, DISRESPECTFUL, DISGUSTING, NON-SYMPATHETIC people kicked us out of the funeral home at 5:00 on the dot!!!! Not one of them cared, this family is laying their loved one to rest. Not one of them cared, this will be the very last time to see their loved one's face. It was time for them to get off and go home to their loved ones. The time clock stopped for them at 5. Then to top it all off, they just shut the lights off on her. Just leaving her there in this huge room, by herself. Like, you can just stay here for now. It's time for us to go home, we don't have time to do what we SHOULD do. I mean, I know she has passed to heaven by my God, really? These people are in this business for the wrong reason. It's money only for them. They have no feelings at all and could give 2 f**** about the families that choose to spend their hard earned money with them. I mean, I have never in all my years witnessed something so disgusting and heart-less. By reading other reviews (after the fact), looks like karma has caught up to them before and I hope and pray she catches up with them again, sooner than later, so not too many more families have to go through what this family did. PLEASE CHOOSE A MORE HONEST AND CARING PLACE!!!!!!!! This is NOT THE ONE!!

Kanika Samuel

Service provided was ok but staff at reception desk has no discretion discuss not providing anymore chairs for elderly grieving guest horrible & not professional needs to be addressed

E. J. A.

It's Beautiful!, and I have been told that they are very Compassionate and caring as well as professional

Deryk Blair

It was a pleasure to deal with the personnel of this funeral home. They were very patient and professional. Rachel was a great help.

Betty White

Grace I heard you did some thing to a love one if it's true they need to shut you down. A women who cares.

Kenetha Cabiness

Took great care of my grandma and cousin

nismo armada

Professional , have everyone in line to follow hearse

Pink Rose

Worst place ever they say the hour are from 5-9 how the kicking you out at 845 . personal business is discuss in front of everyone

Allen Patterson

This is a funeral home that is without a doubt unprofessional and had scandals in the past. I'm not saying you can't move on from past scandals but when you shut down and open under new management you are supposed to be better than before. They didn't! They are all about money and nothing more and nothing less. I try to support my fellow black owned businesses but they really let me down so much. Take my advice and decline this funeral home like I did. It'll save you time and a headache.

woodman N55B5

It's a funeral home!!

Chandra Persaud

We held funeral services here for my grandmother that lasted two days with over 100 plus people in attendance. We couldn't be more grateful for the level of care and attention we received from the staff. We are especially grateful for Rachel as she made this very difficult time in our lives just a bit easier. She was patient, understanding, and thoughtful from our very first visit to the end of this process. We truly appreciate the quality of care she rendered, and the overall services provided by Grace Funeral Chapels. We feel very lucky to have chosen them.

Jose R Lopez

I can understand that reading some reviews that others have had un-pleasing encounters. I only give review from my point of view about my experience with a location, business, ect... This place is large on the inside and keeped to look as clean as it can be. Staff showed to be professional and helpful in attending to be accommodating with both our chapels full to capacity. I came here for chapel E and F and they opened the doors to the chapel D next to it and ask in anyone wanted to sit, they could go in and are welcome. I don't know how many chapel They had in total. They have seats/sofas available outside the chapel along the hallways and have seats/sofas on the bottom level where the restrooms are located. They have handicap lift entrance by the parking lot side doors and an elevator to the lower level to use restrooms. They also have an upper level but I did not see what was up there.

Dona Renee Slay

For the last 17 years, my family has went to Grace for all of our passing family members. I can't say enough about how pleased we were that everything was kept within our family members wishes. There is a geniune feeling of comfort in this time of burden. They were very helpful and always went above what was expected. I will certainly give my support and recommend them to friends and family. And thank you to Rachel Doris for making the pain of losing two family members in the last six months a little bit easier and the helpfulness she has extended to our family was very much appreciated and will never be forgotten.

Sandra KKB S

As with anything, you get what you spend for...and you have to clearly outline what you expect and discuss those expectations when they cannot be met and work on alternatives. And one have to be practical. No amount of guilt driving one to be 'over and extra' with arrangements will correct mis-steps. In other words, go there with your plan and outline and present it to them and then work with them. Approximately 8 years ago, for the first time in my life I had to make Funeral arrangements for a loved one, my dear husband of a few decades. My experience was one in a daze and still is... BUT the experience with the Funeral Director was OK. He was there to do a job and that is what he did. Could he have been a bit more personable, sure, but he is not paid for that and in hindsight it would take a lot for him given the business if he allowed himself to get too personal. Let's face it, some loved ones are overly distraught, emotional and full of 'extra' dramas. (FACTS). *THREE and FOUR STARS* They managed to find me a coffin/casket of the color and with the hardware I needed...it was PERFECT! They also managed to secure for me a burial spot that is IDEAL! The service (two days) with three hundred plus mourners went without a hitch. They were accommodating with extra chairs. They were accommodating with opening early the day of the funeral so I can perform final religious rites. They allowed me to play music from my own speaker (because I did not want to take chances on theirs...and this was an important part of the final rites for my husband). The MEMORIAN cards were also what I wanted. They were receptive and obliging to make sure that the body was positioned as required for my religious rites. And the flowers, especially getting the 'blue roses' I needed was on par ............ but remember I said, you get what you paid for...... all of these 'ideals' came at a high price. I did not negotiate for anything with them..... and I do not recall them saying they are giving me a deal...discount... dressing of the the body was done by very close relatives and friends and my husband looked absolutely handsome! I had very clear instructions on what should or should be and should not be done and it was all followed. (Otherwise I would have been on the news!)......... but again, I stress, I paid good money! Even with my instructions to not accept flowers but tell callers to donate money to a charity in my husband's name was followed, that was another important fact. *ONE STAR* Their sound-system/speakers could have been better and given the volume of business they do this should definitely improved upon. *TIME* I had no problem with their time. They are employees and they are paid for the time they are there, to EXPECT them to be there longer than their paid hours is obscene to say the least. So I had not issues with their timing. (After all, I do not want to work for hours I am not getting paid for...).

Carmen Dee

Unprofessional staff. They have the most disgusting attitude and treat everyone horrible.

Abijah Spence

Looked like a club let out or something, no one was dress like they were at funeral. Now these are other families or friends, it was crazy, how you drinking and smoking weed in front of a funeral home??? Guess the staff was scared to tell these rachet behind fools to go take that to a corner or to D block. This place was hoodtacular at best. I'm like who are these people? None of my kin, I was in awe to see a funeral home allow this behavior in front of your establishment.

Amanda Mills

They were kind and thoughtful I never felt rushed or as if they were trying to sell me anything. They were on time and extremely professional the entire time.

Keisha Hill

I appreciate the quality and care Grace Funeral Chapels did in providing the homegoing services for my mother. Special thank you to Rachel, Ansa, and the rest of the staff for their professional services.

Pamela Wallace

Totally disgusted by this place. 1 star is to much!!!

Sherry Beautiiful

Beautiful

Serena Hansraj

I would not recommend this place to anyone who has lost someone close. The people here are so unsympathetic and unaccommodating. We recently lost my grandfather and the attitude of these people to do simple things like fixing audio and answering questions was awful. They were constantly watching with expressions of judgement and accusation. Speaking within ear shot of the family criticizing and commenting. The facilities look so neglected and make you feel dirty. They almost lost the check my aunt gave them and then came IN THE MIDDLE OF SERVICE of the FIRST NIGHT and came asking for it. With religious services (we did very short Hindu ceremony), they seemed so annoyed and inconvenienced. They never greeted us or said any condolences to our family, other than to loudly tell us where we're allowed to be. These are not the people you want to deal with me you are grieving. No came to ever say their condolences and treated us like a bank book. Our family has used this funeral home for so many of our family members, and, since the change in management, it would no longer be used by our family.