Reviews of Direct Funeral and Cremation Services (Mortuary)

Leah McFarland

French's kept my daughter in storage since we had not had any contact with her father in 27 years. But French's insisted I had to hire an attorney, have them file paperwork in both states, etc. When the story ran in the paper, Direct Cremations reached out to me offering to do the cremation. All I had to do was sign a waiver saying I took full responsibility. I was never offered that from French's. They kept my daughter in storage while I was going thru this. Thank you Direct for reaching out and taking care of my daughter!

carol greathouse

To grieving families who have lost a loved one and are looking for funeral or cremation services I strongly advise you to avoid Albuquerque's Direct Funeral Services. I dealt with them recently upon the death of my father and was shocked and appalled at their lack of compassion, courtesy, and sense of obligation. My father had preplanned his cremation and burial with Direct Funeral Services in 2002, but forms expressing his burial preferences were lost. The employees, (I spoke to Mr. Hatton and another gentleman whose name was never offered), were incredibly rude. They expected my family to be familiar with their policies and procedures although we had never dealt with them before. Our questions were met with disdain, raised voices, sarcasm, untruths, and just plain rudeness. Again, I strongly urge anyone out there looking for a funeral business that upholds standards such as integrity, compassion, respect, civility, and fairness to skip Direct Funeral Services and look elsewhere.

Crystal Price

As if losing my mother to cancer isnt bad enough the staff is horrible and rude, very unprofessional and lack any basic human compassion for the survivors of the family. Liddy in particular is a witch to deal with when disagreements over insurance policy procudures and a delay in after 2 weeks not even receiving a cause of death to put on the death certificate geacious liddy informed me i could pay for my mothers creamation with a credit card and stop disrespecting my mother. What nerve so i called her what she was and threatened id be goingnto every newspaper and everyone i could to leep people feom having to deal with her mouth, ive requested a different employee to work for my mother. Im sure all ill get is that heartless unprofessional woman....

D. WHT.

On 2-15-19 my grandmother went to see the Lord. Unfortunately the hospice company called good ol Mr. Bob...he was upset that he had to hurry to the location because I didn't want my grandmother lying there dead. He got there and rudely asked questions for the death certificate...mind you I just lost my mom, grandmother and dad all in one. Please plan ahead for loved ones passing and have all details and payment done before your loved one passes. Anything this company might say to rectify his actions will not make his actions rite. EVER! (I gave one extra star because libby was helpful, thank you)

Lydia Sanchez

Our Family's baby sister passed away January 2015. Now this March 2016 our only brother passed away as well. Direct Funeral Services treated us like family. Compassion and understanding. They also shared with us their own personal family struggles. The entire staff treated my siblings remains without a doubt nothing but love and respect. Also helped meet our deadlines within 24 hours. Thank you everyone at DFS! You are truly a blessing.

sugies2 .

Treated my mom's remains with respect and also worked very well with a family that was all wanting different things for mom.

Desiree Garcia

They took care of both my father and sister who both passed from cancer. They showed compassion, respect and took care of them as my family would have. We had a blanket around my father and they asked if we would like him to be taken in it and before the cremation confirmed if we wanted the blanket left with him or would we like it back. My family and spouse being native appreciate that cultural sensitivity. They did research on the insurance so we didn't have to. They are amazing!

Paula Chesnik

Death is hard enough, save yourself the heartache of dealing with an uncaring and unprofessional business. The entire process was sloppy and so unprofessional, took them three times to get the names right on the death certificate.

Tiffany Carpenter

It is always difficult to lose a loved one. Direct Funeral Service walker is through every step and was very kind. Lee was helpful and made us feel valued.

k E

These people failed to properly give us notice/explanation that a service was set up at Santa Fe National Cemetery. My brother took the urn with my mother's ashes up because he was told that was all we were allowed to do. I did not go with him since he had other business in Santa Fe and we thought he was only handing over the urn. Turns out I get this call at 10:30 from the cemetery wondering where we were for the service. I'm sorry for the language but WTF??? My poor brother walked in to the cemetery office with the urn at 10:45 (a time he had been told to bring the ashes) while they were still on the phone with me (in Albuquerque) explaining they were waiting on us for the "service"???. I missed being there as a result. My brother had to endure this process without me to support him. This is inexcusable and unforgivable with lifetime impact. When I called the Direct Funeral Services office to tell them what happened, the employee said they would call back. By the end of the day that had not even bothered to call back to acknowledge the problem. How disrespectful can you be?? If you don't like the person you are trusting to their end life care, then by all means use them, but if it is someone you love, don't even think about it. Go somewhere else. Remove review

Symantha Garcia

Grief is hard enough to deal with if you use Direct Funeral Services it will make your loss even worse. They lack compassion, professionalism and are rude. They have no respect for loved one's remains. When the owner Ed showed up to pick up our mother all he could do was talk about himself. Grief stricken we just wanted to get through the paper work we gave him the spelling or our mother's name and other information and then spoke with his employees on 5 different occasions and they still misspelled our mother's first and last name. It took them 3 separate times to issue the death certificate correctly. When we went to pick up our mother's remains and pick out an urn Robert was rude and acted like we were taking up his time, he never even had the courtesy to say he was sorry for our loss nor did anyone else in the company. When they gave us back our mother's remains it was as if they were handing us a bag of groceries, unacceptable. Save yourself the heartache of dealing with such an uncaring company use anyone else!!

Mark Gonzales

In May 2012 we were in a position to utilize the services of Direct Cremation and Burial Service. We looked at different options in the Albuquerque area and because the financial aspect can be expensive, we found this company to be the best priced. And although we used this company, we had the unpleasant experience of having the owner be rude and unsympathetic to our needs. Fortunately, we were mainly dealing with one of his employees named Mike Mahoney who really took care of us. The owner on the other hand made rude comments about our needs and even told us that we could go elsewhere for services. I wonder if he regularly bullies his customers because he knows his prices are much lower than his competition or if it was just a one time incident. Nonetheless, the price fit our needs, Mr. Mahoney was gracious and it all got worked out in the end. My advice: If you have to use this company, make sure you don't deal directly with the owner. He is an unsympathetic jerk. The family saved over $1,000 but at the expense of being somewhat insulted.

Bre Bird

I would not recommend this place for your loved one's funeral services. They are very expensive for cremation services and an hour viewing. I was quoted $2700, I was never given a price list with cost for each item from the beginning. The employee we had conversations with made me very uncomfortable with his pacing in and out of the room, no real direct eye contact, talks at you, and very little compassion towards the passing of our loved one. Please do your research and ask for a price list or go on their website and compare with what they tell you in person. Also, look up the Federal Trade Commission Funeral Rule. I recommend Affordable Cremation and Burial Services Mortuary, if you're looking for professionalism, compassionate, and affordable funeral services.

Melissa Atchison

It's weird to be writing a review on for a funeral home but honestly, I used these reviews when looking into services for my father. My father was put into hospice care. As he was getting close to the end, we were tasked with setting up services for him. Hospice had recommended Direct Funeral. I did my due diligence, googling cremation providers & found reviews. I called a few other places as well but after talking about it we were all comfortable with Direct Funeral. The reviews sounded like just what we needed, a no frills cremation without high pressure sales to tack on extra stuff & they treated families with respect. My father passed the next day. Hospice contacted Direct Funeral at our request & Ed, the owner, came down to the house. This is where the issues started happening. We were interviewed by Ed regarding my father's details for the death certificate. He got stuck on a part of his paperwork, regarding what industry of work my father was in. This went on for several minutes with my stepmom getting so frustrated, she huffed off. I would assume someone who works in this industry would pick up on social cues & drop it, but I kindly asked him to move on which he did. We asked about having my dad dressed in his traditional Scottish garb. He never heard of a kilt so we sent off a picture to him immediately for reference. Ed provided the wrong email address (we found out later), insisting the email listed on his business card was wrong. We were told they would look at their board when they returned to the office & let us know when we could have the viewing. We never received a follow up call. We waited until the next morning to call for an update. A man took our information & placed us on hold while he checked. Diane then picked up the phone & asked if she could help us, to which we said we're waiting for info on Don. She replied well we have alot of Don's here so I'm going to need a last name. Keep in mind, we had just told the previous person the information. We gave her the info, she looked him up & said looks like we're waiting on a picture. I explained we emailed it while Ed was still at the residence, it should've been received. She again said they didn't have it. I started to voice my concerns with their organization. Diane wasn't listening to me as she immediately began to attempt to talk over me. I asked her to let me talk & she did. I spoke & paused to allow her to respond (like a normal conversation). She continued to pause & rudely responded with "Can I talk now?" I lost it. I used my choice cuss words to which she replied I need to come get my father & hung up on me. My stepmom called back, smoothed things over with Robert who was professional & took care of everything. We had his viewing. As we were leaving, my uncle spoke to Ed about what happened. He said he had heard about it, was not happy & had "given Diane a hard time about it". Diane explained to my uncle & said "it slipped out". The funeral business is literally dealing with people at the worst moment of their lives. I think a certain level of customer service & sensitivity is expected. In addition, we were PAYING for their services. I should be able to voice my concerns without being cut off & told to go somewhere else. As if it was so easy I could load him up in the car & take him somewhere else. I would also assume as a business owner that you would want your personnel to make things right rather than turning away your business. I didn't want to use them but it was either find somewhere else to take him with the added cost to transfer him & lose my last chance to see my dad one final time (I live in another state & had to go home) or deal with Direct Funeral. This was an unbelievably, helpless feeling. I never received an apology. I wish from the bottom of my heart we went somewhere else & am sad that these are the people I entrusted with my amazing dad. He would've wanted better for us.

Christopher Loch

They took great care of my needs and they were very friendly and helpful through the entire process.