This post in response to the comments posted below by Jessica Ragan:
First off, we would like to extend our condolences to you and your family on the loss of your mother. We would also like to take the opportunity to apologize for any breakdown in communication we may have had regarding the temporary death certificate (which is a document that is issued by the state and we have no control over the speed in which they issue), we do our best and strive to expedite the documentation for our families, but again, we do not control the pace in which our state issues these documents. Also, you were not the individual we contracted with, your father was, so anyone else other than him trying to gather sensitive information will not be able to get that from us, as we protect the privacy of our families and their loved ones.
Regarding your comments, and the context in which you posted them, I am saddened to know that you would go to the extent that you have to demoralize our firm in the eyes of millions, especially given the fact that you had nothing to do with any of the arrangements and were nowhere present for any part of the process. The sad fact is that we are being given a completely unfair and profane assessment by an individual whom is completely uninformed about the process. I can assure you that we did everything to ensure that your mother was properly and in a dignified manner prepared for the services that were arranged by your father, we have all the documentation to prove it. Furthermore, in following up with your father, he indicated quite the opposite of everything you had to say about us, and was ultimately satisfied with our services.
Lastly, we do welcome constructive criticism, that’s how we as people grow and evolve, however, I am completely disheartened at your attempt to destroy a reputation that we have worked so hard for so many years to build, and you can rest assured, we will defend it at any cost.