Reviews of Baca's Funeral Chapels (Mortuary)

Brenda Solis

If I could give -5 stars, i would. This is a business where compassion is a must. My friend's son recently passed away. It was Wednesday he passed. On Friday they brought his clothes and asked to see him. This grieving mother was told no. That she brought clothes too late. She was never given a time. Everyone in the room agreed to this. She asked if she could see him Saturday then? No. Sunday? No. You will see him Monday at funeral. Unreal. The family called Baca Jr. And he said he would ask for an exception for mother to see him. Mind you, this mother had not seen her son yet AT ALL. She had no closure at this point. A mother shouldn't have to bury her 23 yr old son, and then this place lacks even an ounce of compassion. She also asked about putting a picture together for the obit. They said, we don't do that and we don't have examples to choose from. So they showed the lady what they would like. When the lady fired up her computer, lo and behold, examples. When asked about extra cost so they could pay, they were told nothing, it is in contract. WTH??? First they say they do not do it and then they say it is in contract? Sounds fishy to me. If they hadn't asked for it, but paid for it, nothing would have been done. Finally, when they said they wanted music, they said oh? You want music? Yes, and this is who we want. They insisted he may not be available until the family made it clear they already spoke to him. Again, what is additional costs so we can pay. Again, it is in the contract. Argh. I would NEVER EVER EVER recommend Baca Funeral Home to a single solitary person

J C

When my father passed away Baca's did an awesome job taking care of everything. They made going through this hard time so much easier. We could grieve for my father while they handled all the details. It was like having family handling the details so we didn't have to. The staff was awesome and very compassionate and professional. I know that's why so many family's use Baca's funeral home. I have been to many funerals and they are always do such a good job taking care of not only the grieving family but also the guests at the funerals with umbrellas if it's raining or if it's sunny to keep you in the shade they really think of everything. Good hearted people thank you Baca's for what you do for all family's in Las Cruces! God bless you!

Paula Gonzalez

I appreciated how Baca's Funeral Home went out of their way to make everything extra special for the service of our loved one. I love their creativity and compassion during what is a very stressful time for the family. Our family has always used them and will continue to do so.

Victoria Goodman

I just recently attended my Grandfather’s service at Baca’s and I just can’t say enough about this group of people! They were nothing but professional and also very compassionate! The set up was amazing and the blanket they had made for him, that no one knew about, was awesome and brought tears to my eyes! I appreciate your staff for all the hard work that was put into making this special for those that loved him so so much.

Mary Evelyn Masterson

We used Baca’s when my mother-in-law passed away and could not have been more pleased with all the services. They are very detailed and handled everything to perfection. We had previously used Getz when my father-in-law passed away and that was a total fiasco. Thank you Baca’s for all your services.

Adam G

Unprofessional during my time of grief. The provided incorrect quotes and asked us details about the death of a family member which we were not comfortable discussing. For example, they specifically asked how the deceased died and spread gossip among family members.

Martha Lozano-Cuaron

Very compassionate and helpful

BeeAutiful America Higgins

;( 3 weeks without any word about our loved one for just a cremation. We were told we would have cremains the following week in order to have a family gathering. Just excuses when I called to see what was going on. Was told "it's not done over night" Didn't seem too sorry. Guess you get better service if you pay them to do a full service.

Birdy Salinas

My father had passed away in 2016 . we respected my dad's wishes of just having him cremated. Seemed like they didn't like that we weren't going all the way on everything boy did their attitude change seemed they didn't care after that . no compassion , seemed it was all about how much . took forever to get my dads ashes. So

Monica West

My mother recently passed and the staff there has piss poor communication amongst each other. They kept losing my mothers information. They would give us rude smearks and were very unprofessional. They wear horrible with telling us our options as for what services they provide. Money wasnt an issue since our insurance covered up to 10,000. And still they were sloppy. We paid for an obituary that didnt come out till the day before so for all her friends we couldnt call they didnt have much of a notice. The way they spoke of my mom i understand shes passed away but how dear they refer to her as a thing. Instead of saying she would be arriving they said that her "Remains" will arrive like shes another object. Thats my mother. We will be trying a new funeral home when and if that time arrives.