I received the worst treatment and had the worst experience with THIS funeral home/director when my mom died in 2014. THIS IS TGE FIRST TIME I EVER PUBLICALLY TOLD THIS STORY. The woman funeral director treated me like I was bothering her and was a terrible person (partically due to my only sibling probably vetbally bashing me to her and barring me from helping to arrange any of my mom's cremation plans, saying 'the funeral does 't want you there' as he went behind MY BACK and obtained a legal 'power of attorney/authority' without my knowledge). When mom actually passed I received a phone call from this funeral director with an offer to come to the funeral home. I told her I was 1 mile away with the local florist and I wanted to come over then (as I live far away). She wanted me to wait 1+ hours, I said I can not. Got to funeral home, was verbally attacked by my only sibling's spouse and treated terribly even by this woman furneal director. She was as COLD AS ICE TO ME and if I asked ANY QUESTIONS she was 'snippy' to me as if to say, you were not here before SO DON'T EVEN OPEN YOUR MOUTH NOW. This went on until I could not longer sit there and be treated this way. Of course my sibling was treated decently. I asked to see my mom for the last time but I was DENIED TWICE. She said mom was not 'prepared'. I said I DO NOT CARE, but she refused again. That type of treatment continued UNTIL I PULLED OUT MY DEBIT CARD TO PAY 50% OF THE TOTAL COST. Then this woman funeral director LEAP TO HER FEET WITH A SMIRK ON HER FACE AND GRABBED MY CARD TO CHARGE IT. After signing all papers I asked to leave, but first I wanted to see where my mom's urn would be placed during the funeral service so I knew 'visually' what to do when purchasing ALL THE FLOWERS FOR MY MOM'S GRANDKIDS (INCLUDING MY SIBLINGS 2 KIDS). She looked angry and put off, barely showed me the area and did not talking to me and barely said goodbye. I was so embarrsed and hurt I did not attend my mom's 'actual cremation' after this director left a phone msg. My family hurt me so I did not attend mom's funeral because of the people who would be there. NO ONE WHO HAS LOST A LOVED ONE SHOULD BE TREATED THIS WAY EVER BY ANYONE! EVEN THOUGH WE THINK WE KNOW ALL THE DETAILS OF A SITUATION WE MAY NOT, THUS WE MISJUDGE ANS MISTREAT. This happened with both family members and this funeral director/home.