Reviews of Palm Eastern Mortuary & Cemetery (Mortuary)

Sandra Rodriguez

Me n my family were upset w my sons spray got to the funeral late. They said at first he was not getting one . we had to say oh yes he was supposed to get one. We had planned for pall bearers to walk my son in n lay his casket in the parlor. That didnt happen cause he was already put there

Kate Hitt-Kaplan

At a time of great loss and deep personal grief we are asked to look for the helpers. On Friday, July 19, 2019 the family and loved ones of Mariam Khan gathered to say good-bye for now and to honor her legacy of love and laughter. As in life, she was the picture of beauty, elegance, and grace. In a heavenly garden of white roses, orchids and lilies, filling two rooms to overflowing, her legacy lived on through the love and laughter (and tears) shared by everyone whose lives she touched so dearly. All this was made possible by the helpers at Palm Mortuary East. Trisha, thank you for your assistance in finding the perfect resting place. Julie, your attention to detail, kindness, and sincerity in service were greatly appreciated. Sam, John, Alisa, Paul, Carlos, Ruben, Zack (*please include any team member whose name we're forgetting) thank you for the respect and care you showed, not only to us, but to the memory of Mariam, our beloved wife, mother and friend. With love and gratitude, The Khan Family

Erica Valdivia Martin

(Translated by Google) Kind (Original) Amables

Darlene Strickler

My brother passed away and had pre-planned arrangements. But Millie made it even easier. She was compassionate, caring, and knew her job so everything went smoothly without any further stress. Everyone at Palm Eastern is very professional. Thank you for guiding me in this process.

Tom

Palm Mortuary handled the arrangements for my 96 year old father, a World War II veteran, over 2 months ago. Since that time, we have been repeatedly calling them every week asking for the Veteran's Internment Flag that we were assured we would be provided. We never received it and could not even get a call back. We purchased our own official internment flag and now will lay him to rest in the National Cemetery. I STRONGLY URGE VETERANS' FAMILIES TO GO ELSEWHERE AS PALM MORTUARY HAS NO CARE AND CONCERN FOR HONORING VETERANS' SERVICE TO THEIR COUNTRY.

Rochelle McCall

Excellent Compassionate Service From ALL The Staff

Petra Oliver

They were super understanding with what our needs were and helped us achieve them

Renne Andaya

Very good customer service during a very hard time for the family

John Pavlock Jr.

Thank you Palm for your amazing professionalism and care for my Father’s services. It was absolutely perfect and you all helped make a difficult situation as easy as it could be. Thank you AJ and all who were involved.

Candice Brittain

Constantly messing up important paperwork

Hollis Chadwick

The staff is great and Lori is a wonderful person

Michael Kivatisky

Excellent customer service everything was handled in a caring manner thank you.

William Brew

Good Experience

Phil Shaw

Kacia had the answers to all my questions and was very helpful. Thanks.

Christiana Tuvalu

I made a complaint about a month ago and Glenn, the manager of the cemetery was the one to respond to my review and since has been very responsive and receptive of me and my concerns. It comforts me to know that I can trust this company to take a customers’ concern seriously. We finally met face to face after many phone calls and emails and I am satisfied with how he took care of me and is going to take care of my grandfathers’s grave stone as well as the area that he’s in. I wanted to personally show him what I felt was wrong with the area my grandfather is buried and he agreed that change needs to happen. Before leaving, I asked Glenn what it would cost to renew my grandpa’s stone since it’s starting to deteriorate, and he told me straight up, “I’ll take care of it.” That right there, has made my entire life. He has no idea how much it means to my family and I. Thank you Glenn, for your care and support.

Lisa Veltre

There are no words that will compare to the love and respect we received from the start of the planing of our mother (in-law) to the final goodbye. The staff embraced the entire family with hugs and encouragement through out the entire process. Answers to my questions were answered before I even asked, every extra little detail was tended too without myself or family having to request it be done. Our family was blessed and honored to have Palm as part of this day. Thank you

James Ross

I have a plot for sale there at the Palm Mortuary on Eastern. I arranged to meet the buyer at the Palms Cemetery to arrange the transfer of the plot ownership. An employee with a huge orange wig named Lori, took them aside and took my client away from me. I brought them there, and to thank me, she told them not to buy from me and to buy from them instead. I am out the money and get no commission for a sale that I brought to them. Not very happy.

Dr. Vicky C. Dominguez

Alma was very professional and understanding of the needs of her customers. I have referred already several people to her and they were all very happy. And now that I am ready to get my pre-need lot, Alma has been very patient and understanding. She is truly an asset to Palm Mortuary.

Nicole Cooper

Huge cemetery. Very clean but the grass looks like it needs to be watered much more often. The front desk service was disappointing.

Tavit

My best friend, his wife and myself dealt with Shadow and Lori. Im not sure how the other reviews happened, but my experience was incredible. The staff went above and beyond for our needs. The service was amazing, it was a beautiful sunny day and ALL of the staff was professional in taking care of all of our requests. I highly recommend using Shadow if you ever need these types of services.

Angela Chanthery

Beautiful and peaceful cemetery

gramee 2014

Had to face the task of beginning the process of planning for my husband funeral. This is not an easy thing to do...when I walked in i met Lori Foote, she was very friendly, very patient, understanding and most of all did not try to push anything..( I truly expected a up sale situation).She let me make decisions without any pressure, took me to the area to show me what was available, not once or twice, 3X. She was so helpful and made the process much easier to bear. Thank you Lori

Time Traveler

RIP - BJL

Lori Hilgendorf

Very sympathetic and accommodating.

Stephanie Flynn

Recently used this service for my Grandmother. The staff was unprepared for the service, rude, and extremely unprofessional. I was very close to asking the staff to leave the funeral service and gravesite because their behavior was upsetting my family. It was most upsetting that they were unprepared. My grandmother was not buried in the plot of land she purchased. The staff could not provide a good reason for the change. My grandfather is buried in the same cemetery. The groundskeeper has failed to maintain his headstone, making it nearly unreadable. On the POSITIVE NOTE: My grandmother looked beautiful. Staff did a wonderful job preparing her for the service.

Fredrick Clement

My parents both had prearranged their final moments to be held and presented here at Palm Eastern Mortuary. To put matters in perspective we realize the mortuary is extremely busy to be involved with so many heart felt services every day

Samantha Rivero

Jessica was amazing beginning to end with the process. She went above and beyond to take care of all my requests with patience and compassion..The memorial for my husbands parents turned out so beautifully and met so much to all of us. We can not say enough great things about Palm. Wonderful staff and very caring...

Robert Freed

The staff did a pretty good job. There were a few glitches. My uncle's side of the family wanted him to have certain socks on. They found them in the casket, but not on his feet. Death certificates were to go to me and to my uncle's sister, but the staff person could not find my contact information. Lastly, there was an accident on the highway and they were delayed getting to the cemetery, but that was not their fault. Palm did a good job getting a pastor lined up for the service at the military cemetery. They did keep in contact when the traffic caused them to be delayed. Palm did require that their services be paid in full before the burial. That was a bit problematic as I did not have that amount of money available and needed to pay up credit cards for myself and my wife so we had enough to pay.

Jacqueline Follosco

Lied to us about the wait time for the headstone. It took almost 4months when it was clearly & repeatedly stated that it would take 4 to 6 weeks. Yet Another disappointment, when the finished headstone came the portrait editing distored parts of the image. Smh. Overpriced for bad customer service. No compassionate for the grieving family. We paid in full immediately 3 days upon arrangement , they dont care anymore after the payment is set. They will delay and delay because they say they are too busy attending other families, we paid are dues too. If you want to add more stress than to what you are already dealing with then come to them, but i strong advice Go somewhere else.

Shellypop Simms

Great staff kind n polit very helpful and resourcful Neat clean gounds and facility

Judet Diaz

I attended a service here. The staff was friendly and polite.

amber rogers

The land itself is not taken care of. At all. Garden of Honor more like Garden of Garbage. It looks terrible out here. For the past year we’ve been asking about the dead “grass” aka dry dirt; to always be told they are “working on it.” It’s terrible going to visit your loved one and see them resting in such terrible conditions.

Stephen Porcher

A peaceful place to pay my respects to my friends.

Diana Castaneda

Very disappointed and super expensive!

Ester Santiago

Thank you Ivette for your precious times spending with us. Thank you for your patience . We greatly appreciate you, Nancy and Jessica. God bless you all!

c o

Every other month, my grandparents' floral arrangements are stolen from their grave site. My mother has taken the issue to the main office, was told that she would speak to a manager, and someone named Lori (not a manager) came out and dealt with the issue. Lori had no heart, no compassion or consideration, and didn't even apologize for the issue, nor did she introduce herself when she came out. Rather, she just walked past my mother, and acted if she had a chip on her shoulder. If I could afford it, I would remove my grandparents from that cemetery and move them to another one. My grandparents and mother do not deserve this kind of treatment from an establishment that is supposed to be beyond caring and sincere to its customers. This cemetery is none of those things. If you are considering this cemetery, for the betterment of your family, I recommend that you please take your future business elsewhere.

Manny Canela

Great care and supportive when it matters

howard shubert

If I could leave a zero star review I would. My mother passed away in April after a long illness and as she and my father had pre-planned their cremation sixteen years ago I thought the process would be simple, it was not. When they signed up for this they were told the ashes would be scattered at the reflecting pond, when we went to finalize the paper work they simply said, "oh, we don't do that anymore". We were given two choices, a cenotaph were my moms ashes would be put into an underground chamber or into a hole in a wall. We chose the cenotaph and received the date and time of the placement of her ashes, 22 days after her death. The change in remains disposal was upsetting and the staff constantly using the term beloved was incredibly annoying but the icing on the cake was when we sat in the office filling out the final paperwork we said we would be attending the placement of my mother's ashes and I confirmed twice with them "Monday at nine am" I was told, "but come at 8:45 so you don't miss it". I didn't think at the time that would be an issue and so we arrived at 8:30. After sitting for ten minutes or so we were told "oh I'm very sorry we didn't know anyone was coming." after saying we would be attending the placing of my mother's ashes and confirming that on the phone all the could do was say oops. Then they sent me a text asking for a review. Zero stars.

Kathryn Scannapieco

The staff superced our expectations with all matters they were involved with. They were fully prepared with all options and paperwork. The offices and mortuaries were clean, organized and as welcoming as a mortuary could be. My mother died from pancreatic cancer and the staff attending the viewing and funeral not only wore purple ties and shirts but they went out of their way to make purple ribbon pins for those attending. We are grateful that they were able to fulfill our wishes for giving my mother the dignified services she deserved. We were so satisfied we made prearrangement for others in our family as well. The five star rating does not begin to cover my level of satisfaction for their services and work!

Royal Lyn

Extraordinary customer service. They really helped my out, especially Keisha! Very understanding of my financial situation and keisha went above and beyond to Accommodate me and help me through it.

julie melendez

There are no words that can express, how wonderful everyone was during the difficult task that is planning a funeral. Lori and Celena , really know how you are feeling and truly show they care. By taking their time to explain every detail to you and help you get the most beautiful funeral. All while NOT making you feel like your budget isn't enough. They work with you to capture exactly who your loved one was and how much they ment/mean to you. On the day of the funeral Darren and Rick (I think that was his name,I was mess) where amazing!!! Since I was all over the place they helped me keep the program going. All the little hick ups.. from us not having songs on CDs or last minute changes to the day.. They helped and handled everything with grace, a smile and true empathy. No one wants to lose or say good bye to a loved one, specially a parent. I'm sure my Father was watching down from heaven, very pleased with how we honored his life. Thank you so much everyone at Palm Eastern Mortuary!!

Katie Duda

My father passed away in April of 2017; as horrible as the passing was we met with Dwayne who made the planning bearable and the services beautiful. Through the process we did hit a few bumps one of which were not Dwaynes fault; but nonetheless problematic, the mausoleum that my parents had picked had already been occupied at time of sale so we had to "re-pick" a new resting place, this was rough then the day of the wake/service we find out the portrait ordered wouldn't be on site and couldn't be done. But what has really gotten me frustrated is the customer service you receive after the burial. They have cashed the checks and are done with everything and now to get the shutter completed for mausoleum is like pulling teeth or even getting thank you cards, holy cards, and items ordered at time of planning still have gone unrecognized. I will tell you - if it wasn't for Dwayne; this place would have 0 stars from me. Definitely not making the grieving process easy on the loved ones. If you go, ask for Dwayne

Deborah Jean

Cancelled 17,000 funeral, and guess what!! They still try to collect!!! Saw that coming!! My elderly dad went ib to get ball rolling!! Maria tooj my poor dad to the cleaners!! Sold him a 4,500 dollar caskit!! He said a cheap one us good!! Does maria understand elderly people!! She never asked him if a family member was around to help!!! Once i saw the contract i flipped out! The xxx costs were horrible!$

jette7777 .

From the time my parents ordered their funeral services, Palm Mortuary handled everything with such dignity and grace. Having lost Dad it was comforting that all the work was taken out of our hands. Would I recommend them? Yes and I already have mentioned Palm Mortuary as the go to for your funeral needs.....thank you to Edwin and all the ladies who helped ease the process.

Deb C

Any negative review about this facility and their staff truly amazes me. I'm sorry for the people who had that type of experience, because our family's was totally opposite. I can't give enough praise to Kayla, our coordinator, and Shadow, whom we met initially when we were searching out a different venue to have our daughter's memorial service moved to. The serenity, compassion, empathy, and abundance of caring Kayla...and then her staff...provided for us was so above and beyond anything we could have expected or even dreamed of. When a family member asked a question or had a request, the word "no" was not in her vocabulary. Often "of course" was followed by a suggestion so perfect that it never occurred to us, and ultimately made our experience even better. When our choice of officiant fell through, Kayla introduced us to John, a Celebrant, who so deserves the title and more! He guided our Memorial Celebration of Life from the first moment, getting to know our daughter and our family, sharing poems and prayers (though not technically a religious service, he instinctively knew what level of spirituality our family would need and appreciate, to be comfortable with the entire event. For that, in itself, is priceless and we're grateful.) We were given plenty of time before the service to decorate the chapel in any way we chose (Kayla: "Of course! Posters would be wonderful! Rather than thumbtacks that could damage the prints, we can provide easels or command hooks that work so nicely.") My daughter's son, a singing artist, asked about performing, and Kayla said she would have microphones set up and available, just let her know about any speakers, etc for the background music. The performance didn't happen, but the microphones were there! Nancy, the media specialist, put together a beautiful slideshow of pictures set to the music we chose. They even offered to scan all the pictures, but I did that myself, as it was a reflection for me, a time to share with my family as we were choosing and putting the pictures in order, and also a relaxing distraction. Everyone is different, of course, but the point is, they offered to take a potential burden away...there was no cost, no up-sell, just a genuine effort to allow us an option. So wonderful. After an absolute perfect service guided by John, we had all the time we needed or wanted to exit the chapel. No rush, no fuss, they took care of every possible comfort we could imagine. Palm Eastern Mortuary, and the grace and compassion of Kayla, John, Nancy and I'm sure many other behind-the-scenes staff, will always have my gratitude and sincerest thanks for all they did during the most emotional and intimate time of anyone's life. I hope all who have read this will do themselves the honor of speaking with these wonderful people when it comes time to have your loved one taken care of. And I sincerely hope and fully expect you will be as comfortable and delighted as our family has been.

Larry Gomez

Don't care about personal property for the deceased always breaking it and leaving it or throwing away without notices.

Jason Walton

I am very happy with the experience I had with my father's passing they were very professional and handled things very well.

Sedrak Movsesyan

Barbara was very nice, understanding and helpful throughout our hard times, everyone overall was very helpful, special thank you to Abel and everyone who helped us during these hard times. Thank you Arsen and our family

Lady Cham

My true love was buried in the wrong plot over 26 years ago and had to be reburied 3 weeks after his death. I bought one plot and when he moved, then I had it switched to coincide with his new location. In 2007, I found someone buried in that plot. When I went to the office, a lady told me I still had a plot so I shouldn't be upset. If I had died, they would have put me in the original spot next to total strangers away from my true love/fiance' [he said he wanted to spend the rest of his life with me on our last night together.] This lady couldn't comprehend why where you were buried mattered. This is Palm's problem and attitude for over 26 years. I was forced to give up the plot as there was no where else near him I could be placed. If it matters to you, don't go to Palm. They just don't care.

Floella and Dorman Davenport

Shadow was our consultant, my mother and I for which we had just went through the most terrifying experience with the death of a husband and father. We do not live in NV. and therefore there was no time to breathe. Shadow made it such a smooth process. They also went above and beyond when the hospital was dragging their feet. So we could make only one trip to bring my dad home. Thank you so much. Doreen Dotson