Reviews of Hites Funeral Home & Cremation Service (Mortuary)

ezra McCarthy

This funeral home is making an extremely difficult situation even harder to bare. They have set up so much red tape to keep me from obtaining my brothers body, to line their pockets with cash. Their front desk employee Chelsea Castle was especially indifferent and lacked any sort of empathy. Mrs. Castle refused to give me her name or her supervisors name so I could report her. I will be writing a letter to the Better Business Bureau

Jason Browning

Hites is amazing. I called on a Saturday of a holiday weekend and requested cremation services ASAP as I was in a time constraint because family was in town for a short time. Tom Cropp's wife took the call and told me she would have a director call me. Within 20 minutes Tom called from a party with his children and set up an appointment with us on Monday, which was Labor Day. We had all the arrangements made and we received my father's remains on the next Friday for a Saturday memorial. Not only are the staff amazing, friendly, funny (even considering the circumstances) and beyond helpful...But they are also willing to go out of their way to help even when the larger funeral homes were not going to be able to even sit with us to talk about arrangements until the Wednesday after the holiday. Their prices are also the best around. I will HIGHLY recommend Hites to any and all who find themselves in our situation. Thanks so much Tom and everyone!!!

desha newell

Tracy and her receptionist is very helpful and just all around amazing to me im glad me n my husband chose Hites.thank you tracy

tom hall

Assuming they are a body broker. Terrible experience. DO NOT LEAVE YOUR LOVED ONES BODY THERE.

Chris Nolan

We did paperwork 13 days ago for a direct cremation. No ceremony, nothing extra. We are taking the remains out of state. 13 days, and we still dont have a scheduled date for our mothers cremation. No one has ever called us to say what is happening, we keep having to call them after being told one week at a time. Completely disregarding our feelings, disrespecting the remains of our loved one. Family members have taken time off work to remain in the area to pick up the remains and keep getting passed along more delays. How would you like your loved one waiting two weeks to be cremated? How would you like to waste two weeks of vacation time waiting to pick up the remains?? They got their money though

Francis Martin

This was the hardest moment of my entire life, but I have to say that the experience and service I received by this company and Tom who guided me through this process was beyond excellence!!!! Thank you for everything you have done to make this experience manageable, on behalf of my family and I, thank you for your exceptional customer service and guidance through this time!!!

Michael Coyle

Horrible service!! So far waiting 6 weeks for death certificates. The place is unprofessional in appearance, decor and attitude. They promote that they can take care of your needs in your time of need. We are from out of state, it would have been quicker to fly back and get the needed documents then pay the high fees and wait for months. I would not recommend this place for any service. The problem is they have a contract with the city so they get most of y The calls if no one is there for other arrangements. Way to kick a family when they are at their lowest.

Tina Bodenheimer

My friend's child died and the cremation was left cardboard box and not sealed after the urn was paid for and of course no form of kindness shown to the parents of the deceased.

Donna Rose

Five Star plus service. Tom Cropp was exceptional. He was kind, caring, and very helpful. Most importantly he treated my dearly departed daddy with respect and dignity. Tom eased the painful process of funeral details by offering to coordinate the Catholic Church services and the VA Cemetery. Thank you Tom for your compassion towards my mother and me. I would highly recommend Tom Cropp to anyone in their time of grief and need.

E Anderson

Tom Cropp was very kind and understanding. From the phone conversation we had and Tom explaining to me what each step to take as far as handling my decision of cremating my father put me at ease. The staff was great so I felt at home and knew I could trust Hites funeral home.

Jalens Gift

Hites has been a BLESSING to our foundation and the Las Vegas community. Their partnership has significantly helped our foundation to provide financial assistance to cover memorial costs for families that have lost a baby in Las Vegas. Because of these wonderful people, we have never had to turn a family away for financial assistance and have helped over 100 families to date this year alone. Thank you Hites Funeral Home & Cremation Service for everything you do for this community. Jerome Foster Co-founder and Vice President - Jalen's Gift Foundation

Carolyn Townsend

In June, my grandfather became ill and without warning began to slip away from us. In a short time he was transferred to Hospice and we weren't at all prepared for his passing at all. I called Steven Poscente for help. He met us at the Hospice facility and sat with us as long as we needed him to gently and lovingly explaining all the details of what we needed. Before he left he gave us the information for what our next steps would be. When my grandfather passed a short time later, Hites was ready for him and Steven was just a phone call away. Blanca helped us with the cremation and all the minor details that were needed and she was so efficient we only had to show up and sign. Steven, Blanca and all of Hites made us feel as though we were their only family and handled everything beautifully so all we had to do was grieve the loss of our sweet husband/father/grandfather. Thanks Steven, Blanca and Hites for loving us in our difficult moments!

Lemia Young

I feel like I should have followed my first mind and had another funeral pick up my grandmother's remains. Today marks 2 weeks since we had the initial meeting. I should have know something was fishy when the lady came with a price of over $1600 for a direct cremation, but was more than willing to drop the price once I told her that I found others in the area with much lower prices. We paid an additional $200 to view her before the cremation. Don't do it!!! They literally brought her out in a body bag, stuffed her in a tacky cardboard box and put some sheets around her as if we couldn't tell. That was by far the most unprofessional, disrespectful thing I have ever seen. On top of this, I'm still waiting on a call to let me know that we can pick up her remains. I constantly call and email almost everday. After reading other reviews, I don't see how a hospital would ever send someone to this place. Worse experience ever!!!!

Landy Rafferty

Rude Hispanic lady didnt ask about sorry for you tragic sorry for this it felt corporate and tasteless and unprofessional rude and scrict beuro feeling I mean my half brother died and this treatment is under a impression of demonic don't bring here

Mica Natae

THIS PLACE IS TERRIBLE ‼️ Don’t answer the phones, unsympathetic, unprofessional, uneducated. They would get no stars if it was up to me.

Wild RABBIT

Rude ,unprofessional, never called me back.Never informed of further proceeding in matter at hand. Been over a month no contact from them.

Shaundamo

In our time of need, Hites funeral home was there for are family. Tom Cropp is excellent. He knows the business of getting your lost loved one the care and attention required. He even helped us with our Grandmother's insurance transactions and took the time to call for anything we needed. Tom Cropp is a clergyman and is now considered an extended part of our family. Through this great experience, my two Aunts want Mr. Cropp to assist with their insurance and funeral arrangements. Some families find that their loved ones funeral cost are not all covered. This really puts extra grief on a family who's already grieving. It's best to know that everything is paid and taken care of so that the families of the lost loved one, do not have any unforseen cost. A special thank you goes out to Tom Cropp and the entire Hines Funeral home staff. God bless you all. Shaunda Mosley-Browne

Lance Truong

We were scolded and mistreated over the phone following a misunderstanding about a late night admission of our family member from sunrise hospital. The late night secretary needs sensitivity training.

w Mak

DO NOT let the strip mall location let you think that this funeral parlor is anything less than fantastic for burial needs! We used this service for my sister's ceremony last week and Tom Cropp saw us through everything we needed: which urn would be best for our purposes/expedited the service in all ways to accomodate out of state family/memory cards and putting us in touch with a service celebrant (Cari) who met with us the day before our service and discussed what we wanted for my sister. She was joyful and she made us feel like she really wanted to get to know us and what my sister was like to celebrate her to the fullest in the service. Her sermon was heartfelt and on point from all that we gave her to say. I would highly recommend using this service....5 stars *****

Barbara Hoyer

Tom at Hites truly helped us through a very difficult time. Thank you, Tom.

Robyn McGough

Many years ago, my mother and I moves a friend from Tacoma Washington. She lives in a Group Home locally for about 3-4 years. When she passed away, we chose Hites as Ms. Jean had paid a personal visit to our home prior to us bringing Ira to town. The visit was in reference to an organization that we were affiliated with and she was so kind and helpful. When our friend passed away, that same courtesy was extended to us. The kindness and caring stretched across everyone at Hites that we came in contact with. I work in Healthcare and when I can, I tell people who have no knowledge of local Funeral Homes about Hites. After all these years, I am still grateful for all they did to assist us during our time of need.

Darren Marting

Profesional and helping to carry you through the heardest Times. Experienced so you don't hardly have a worry of asking questions as they can explain things before, or, as you think of the questions at home Hard to explain the use of the word loved it in a Funeral Home review but for your loved ones you should feel safe and untroubled. They can do, and did that.

A Tucker

Absolutely disgusted with the blatant disrespect my family was shown when they initially met with someone from this establishment. The coordinator was over 2 hours late for the appointment and the receptionist was very obviously high on something. It’s hard enough coming from another state to see your son/brother for the last time and they did nothing to make this experience any easier.

David Mangum

HITES Funeral Services are outstanding. The directors and staff are very professional and they care about your loved one. Very pleased.

Jesse Short

Hites was very helpful through the entire process of my father's recent passing. On-scene, Rick and Chris were the perfect blend of personal and professional as I dealt with the other authorities, and they remained patient about transporting the body until everyone had said their goodbyes. At the office itself, the receptionist was prompt and polite, and Vicky was amazing when it came to helping us decide on and execute a course of action. Overall, it's clear that as a family business, Hites places a priority on taking good care of families.

Kyu Kim

The staff was extremely unfriendly and not very helpful at all. Instead of trying to help you reach a solution, they'll start asking you for unnecessary legal documents that will take around 2 weeks to obtain, beyond the level of what is required to proceed with a memorial. All to "prove" to them who you are. We were from out-of-state, so we weren't really familiar with NV's funeral laws or the necessary steps. Even though we were the surviving immediate family members and brought the supporting documentation, the staff rudely told us to go to a NV Justice's office and bring back a copy of a formal ex parte. Obviously we didn't have the time to wait 2 weeks in a foreign state, so we went to a different cremation services provider and signed a release, which allowed us to quickly & smoothly proceed with the subsequent steps of the memorial. Overall, it was an extremely horrible experience, especially considering we were already devastated from the loss of a family member. If you were considering a few mortuaries, I would strongly recommend not going with Hites.

Laura WINDSOR

While I have not personally had to use their services, I had my client laid to rest through them. These are caring, considerate and understanding people, especially Roger, who was dealt a great amount of pressure and strain and was definitely professional and grace under pressure. HIGHLY RECOMMEND

Tammy Carson

I requested my son's records from 2002 and Jenny was very professional, nice and understanding to research that for me. I was very happy with their services back in 2002 and very satisfied with them today.

Curtis Dennis

Family oriented atmosphere.

Helpon Theway

I want to thank all the Staff at Hites Funeral Home, especially Vickie for making a tough situation easier to handle. I live on the East Coast and it was the unexpected death of my cousin that brought me to Vickie at Hites Funeral Home. She was courteous, kind, compassionate, knowledgeable and extremely helpful in getting all the arrangements done for me and my family. My cousin died where he wanted and is finally home where he is loved! I appreciate all that Vickie has done for me and my family! Peace and Blessings

Roger Derrick

They suck, can't believe they are still in business. Please use someone else to take of your loved ones.

Bobbi Wilt

Horrible experience at this funeral home. We flew out from Florida as my mother in law murdered and this whole experience was made worse by Hites Ghetto funeral home. They forgot about us in the room and we had an appointment. They had a funeral going on and we could not get into the office to the desk. The lady never said any kind words. The appearance of the place is very ghetto. The room we sat in for almost 30 minutes didn't have AC.