If i had to rate on the ceremony and service it would be five stars for sure. But here is why I gave two stars and even the two, i feel, is being generous. The service was good except for the following: On the first call to Davis I was told by a rep. that they do not charge for the cremation of infants. When I mentioned this during our first meeting I was told that I must have misheard. Whatever. It didnt matter anyways. I figured if it was mentioned I would throw it out there. I can honestly say that the service for my daughter was absolutly beautiful I will definately give credit where it's due. There were some errors though. On the pictures, prayer cards, pamphlets etc.. The date of her passing was incorrect. I brought this to their attention and they were extremely apologetic and compensated this by reprinting several cards and pamphlets which we picked up a few days later. Now the big issue as to why I am giving 2 stars is for promises that were made and never not once met and these were promises which all but sealed the deal with choosing to go with their service. It was made very clear to us on the first meeting that they would call us and keep us out of the dark with what is going on. We were promised a call once the burial permit was received, PRIOR to her being cremated, and once everything was complete. The following is a quote of what was said, "We arent just going to call you out of the blue one day and say 'Hey your daughters ready, come pick her up.'" Which was EXACTLY what they did. Now the service was on the 9th. We never heard from them until I emailed a rep. asking for an update. this was on the 20th. The following morning we get a call that the cards and pamphlets are ready so we pick them up. Once at the location I ask about the burial permit and the rep. helping me said she would check in the back. IT WAS THERE. At this point I figured things were just backed up no big deal. Now that there's a permit she will be cremated any day now and she can come home. The next morning on 2/22/18 I get a call from the same representative that said he wouldnt just call and say your daughter is ready you can come pick her up and basically said just that! My girlfriend was mortified and EVEN THEN I was fine and just happy my daughter gets to come home. After trying to calm my girlfriend down and we park in front of the funeral home I tell her that I dont want to go in due to fear she will cause a scene.. She returns and says she played it cool but let him know that he f***ked up. She drives further from the funeral home and finally tells me that my daughter was cremated on Valentines Day..... 8 days ago!!! I dont wish another person have to go through that. False promises are not meant for this line of work. Good thing for them they aren't the ones grieving right??