Reviews of Brooks Funeral Home (Mortuary)

862 Concordia Ave, St Paul, MN 55104, United States

Average Rating:

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Here you will see all the feddbacks of real people like you who have information of the products of Brooks Funeral Home (Mortuary) in Minnesota.

At present this business receives a rating of 2.6 out of 5 and this score has been calculated on 22 reviews.

As you can see the average of ratings is average, neither too high nor too low, and it is founded on a very large number of feddbacks, so we may be pretty sure that the rating is very reliable. If people have bothered to give their opinion when they are happy, is that it works.

As you know, we do not usually stop to set feddbacks when they are positive and we usually do it only if we have had a problem or issue...

This Mortuary is classified in the category of Funeral home.

Where is Brooks Funeral Home?

REVIEWS OF Brooks Funeral Home IN Minnesota

Henrietta Sykes

I was recently there assisting a very close family friend make arrangements for her son. The people there were very friendly and professional. They were very comforting and knowledgeable about the less stress ways to have things done. Margaret Brooks helped make the decisions less confusing and gave my friend some peace.

George Jackson Sr.

Danielle Estis

The lady working there was soo rude, in more ways than one! also when the service was going on they let people walk in and out of the funeral home. The equipment was very out-of-date and did not work well. witch when we called they said otherwise. we had to find out 15 mins before the service started. when the service was over they rushed everyone out the door. we ate 2 blocks away and they had the nerve to come and eat the food!?!? I've never in my life seen that. my aunt inquired about some missing flowers and the lady said that she would be back there in a couple of hours because she had things to do!? mind you she was only two blocks away from the funeral home. she was just sitting there talking and eating our food. but was somehow to busy to go check on our flowers. I have never seem such unprofessionalism disrespect and tackiness on a already heartbreaking occasion.

Monique Young

HORRIBLE!!! Margaret Brooks takes advantage of the poor/grieving, and that's just not right. Her lack of morals is incomparable! She refuses to give me my Husband's death certificate, although she's already received payment from the state. I was also told by a family member that while attending a service Margaret Brooks stopped the funeral midway, and demanded a $150 cash payment before she would allow the services to continue. I wish I would've known that, and would've read these reviews prior to entrusting her with my Husband's services. When you're grieving the sudden and shocking homicide of your Husband certain things you just don't think about, unfortunately. I suggest contacting the BBB of MN, and the Atty General to file formal complaints. That's the only way in real action will take place. Often we complain amongst ourselves, and not to the people that can actually do anything about it. If anyone feels that any FRAUDULENT activity has taken place contact the St. Paul police department, and file a criminal complaint. This type of nonsense really needs to stop, but only the consumers can stop it. NO ONE SHOULD HAVE TO GO THROUGH THE THINGS THAT MARGARET BROOKS HAS PUT PEOPLE THROUGH!!! NO ONE!!!

Vicki Presley

HOLLY HERRIG

Website is 2+ years out of date.

J Garcia

0 stars I share the experiences as listed in the previous reviews. During your time of grief, dignity and professionalism should be paramount. Save you and your loved ones the hassle.

Le Coeur Luxury

My mother in law past away last year and a co worker passed the information about brooks over to me. I shared the info with my husband because to be honest we were very tight for money and her life insurance didn't pay out due to her passing before 2 years came up. They made her look so peaceful and her going away was small but its was very beautiful and personal.

Joann Blaylock

Beautiful Beginning

Giving this funeral home 1 star was too much. Mrs. Brooks were very disrespectful during the service. To have our family member pass away from something so tragic. First, of all the body wasn’t completely ready during the viewing to cover the body. Secondly, she disrespected her husband during the service. Why she thought it was alright for to speak we had no clue. The funeral home is very tacky and small in the inside. During the service Mrs. Brooks were handing out hot bottles of water. She was asking for more money which, the funeral will be paid for in full. I guess Mrs. Brooks assumed we didn’t know. I’ve never been to a funeral home as tacky and money hungry as this one.

ILean Left

Margaret Brooks has to be the most rude and unsympathetic funeral director or owner I've ever encountered. I spoke with her to plan the services for my loved one and just from the conversation I decided to go else where. Her people skills leave a lot to be desired. At the very least she needs to learn empathy and compassion and a remedial customer service class wouldn't hurt. You don't treat the deceased like a cash cow. You could also learn how NOT to sound so crude sleazy and classless. You shouldn't get upset with callers when you can't provide a price list. In my opinion things look a bit fishy, like you're trying to get whatever you can from the grieving and that's not a good look.

Verna Steward

Very disrespectful to my family. Very unprofessional. Margret Brooks prey on the vonerable, and crackheads that try to plan a funeral. She take advantage of vonerable adults that don't know what they are doing. And make the family pay money out of pocket along with the victim service money. She is a poverty pimp. Giving her a 1 star rating was the only way to post my experience.

Margaret Brooks

Caudrey La Board

Not a good place for a service they allowd people to walk in and out of the funeral home as the service was going on. It was very distracting. Then when the service was over they rushed everyone out of the building. Not very friendly people that work there.

Adore Narah

amani Rodriguez

Hard to even click on 1 star. The Brooks family are the most incompetent, unprofessional, unsympathetic crooks I have ever had to deal with. Mr and Mrs yelling and arguing with each other during our consultation to discuss the details of burying my brother. They were late to bring my brother to the church for his funeral service. The only card of condolence we received was the one literally handed to my grandmother from her aunt. This is very suspicious since we have had some people ask if we recieved their cards (which we didn't). I could elaborate in more detail of the unbelievably, horrible experience we had as a family grieving our 18 yr old loved one lost to gun violence in these increasingly, dangerous streets of St. Paul/Minneapolis, but it still brings me to tears exactly one year later. The disrespect for my dead brother and his grieving mother was incomprehensible! Why these people are still in operation today is beyond disbelief to me. Please, please do not use The Brooks services. Having to bury a loved one is painful enough, but to add the guilt of sending them off in this way is horrific. Believe me, the only thing the Brooks saw when we walked through their door were money signs. No empathy, period. The only reason you see 2.5 stars for this joke of a funeral home is because MARGARET BROOKS GAVE HERSELF 5 STARS!!! THEY NEED TO BE SHUT DOWN. NOBODY SHOULD EVER HAVE TO EXPERIENCE WHAT OUR FAMILY DID, EVER

queen brown

RMD

Norma Bond

Samantha McNeal

If I could give 0 stars I would. Margaret Brooks was very rude and disrespectful to my family and was extremely unsympathetic. The services received was HORRIBLE! At the funeral my cousin had this thick white make up on his face like a clown, smelled bad, nails was dirty. Basically the same way he was brought there is the same way she brought him to the funeral. She made what was already a hard and emotional time worst!

Dana Smith

I have never experienced anything like I did with Brooks Funeral home. While making preparations for my grandson's funeral Mr. and Mrs. Brooks yelled and argued with each other the whole time. Mrs Brooks was extremely insensative to our grief and showed absolutely no compassion. They were almost an hour late bringing my Grandson to the church which made it impossible for us (his mother, father, siblings and grandparents) to view him and say our goodbye's privately as the Church was full by then. We actually had to ask everyone seated in the church to please leave for a moment so that his mother could be alone with him for 5 minutes.when my Grandson's ashes were ready to be picked Mrs never called his mother to let her know he was there. I found out when I had to call her for some information I needed. His mother and father should have been called immediately and not have to find out through me. I could go on and on about our horrible experience, but it would turn into a book, but I will share the icing on the cake. Mrs Brooks called me two weeks after burying my grandson yelling at me and telling me my daughter was going to die if someone didn't step in and help her because, as she said, I quote, "she is on something and there is something wrong with her". I thought, no she's not "on anything" and yes, there is something wrong with her...she is grieving the loss of her first born son to murder. When my daughter went to retrieve her sons ashes Mrs Brooks proceed to yell at her and tell her that her family was crazy. Then when my daughter asked her what the date was, she yelled at her and repeated over and over, "you don't what what the date is? Are you in your right mind?" I couldn't believe that she would treat a grieving mother they way she did. I still feel like it was a bad dream because our experience is almost too unbelievable. But,rest assured it happened.

Gerald Smith

Late for funeral and Margatet Brooks made it about herself. She is the worst funeral director I have ever met. Wish I could give a negative 50. Brooks funeral home sucks and anyone associated with it is a psychopath that feeds on the vulnerable at their worst moment in time for MONEY. Hope your stay in the afterlife was just as uncomfortable as the service you provided.

Business Hours of Brooks Funeral Home in Minnesota

SUNDAY
OPEN 24 HOURS
MONDAY
OPEN 24 HOURS
TUESDAY
OPEN 24 HOURS
WEDNESDAY
OPEN 24 HOURS
THURSDAY
OPEN 24 HOURS
FRIDAY
OPEN 24 HOURS
SATURDAY
12AM–11:59PM

PHONE & WEBPAGE

Brooks Funeral Home en Minnesota
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