Reviews of Swartz Funeral Home (Mortuary)

myroutine Myroutine

Swartz was excellent! We were very satisfied! Steve, one of the directors was so helpful and kind. He explained everything to us so clearly especially since it was such a difficult time losing my father. The day of the service they made sure all of us that arrived were well taken care of. Even small touches like Carol and Steve taking our coats was so helpful. They were professional and compassionate. We were very happy how my father looked. The room was beautiful and stocked with lots of kleenex and chocolates. We just can't say enough about how great the experience was with Swartz. They provide excellent service before, during and even afterward. You will be more than satisfied using their services. Thank you so much Steve, Carol and all the staff.

Don Hilsabeck

I have had to use Swartz Funeral home twice this year (2014) first for mom then for dad. Both times they were very helpful. I've found that with the first one they were accommodating in walking us through the process, which was somewhat complex if you've not done one before. The second one involved a veterans service and various estate documents, i.e. life insurances. In all cases, there were few miscommunications and those were quickly corrected. A step parent also passed this year and his veteran service and other issues were much less appropriately handled and some other items were not part of that funeral home services at all. Swartz was the best place for this event at a difficult time.

Perry Green

Always kind, courteous and professional service here.

Heidi Smith

I am extremely upset with Swartz Funeral Home right now. My father just passed last night and the EMTs didn't even have him out of the house yet and a man from Swartz called and wanted to schedule a time for my mom to come in this morning to make funeral arrangements. They couldn't even give us that night to mourn before they started selling us on funeral arrangements. I feel that it was very inconsiderate to not even give us the evening. We will never use Swartz again. This is a very difficult time and they clearly do not care about anything but making money.

Richard Vyse

Outstanding service. My Mom passed away at night and was very pleased that the staff at Swartz wanted to come directly to my home to begin making the funeral arrangements. You just do not find a business willing to do that anymore. As we spoke I decided to wait until morning and they said that was ok and set an appointment time. Thank you for all of your kindness and considerations.

VICKIE L SCOTT

Over 4 Months Ago, My Brother, Terry, Passed Away & Rick Lamb & The Staff, Took Very Good Care Of My Brother & Us, The Family, Throughout, The Showing Of My Brother, The Visitation & Funeral Services, Even After The Funeral, They Were Very Kind, To Help My Sister-in-law, To Figure Out Some Things! We All, Couldn't Have Been Anymore, Pleased! The Staff Were Very Attentive, To Our Needs & Very Friendly, To All Of Us! We Would Recommend, "Swartz Funeral Home" To Assist Anyone, In Their Time Of Bereavement❤The Harnetz & The Scott Families❤Thank You, Very Much❤

Annette Mayner

Just went to a funeral on January 3rd 2019 ... I have been to many funeral viewings here ... my own family was here ... I didn't notice the attention to detail that was with my family ... The premises were clean ... They need more chair in the family refreshment lounge ... Not everyone could sit to have a bite to eat or drink. .. Just didn't have the same feel ... my last family member was in 2013 and they were ultra good then

Mark Taylor

Swartz Funeral Home on Hill Road is a very beautiful home with historic features integrated into a very modern, spacious and ADA accessible building with all the areas we as a family used being serviced by an easily accessable stairway or elevator. The room used to plan the service was roomy yet comfortable and was placed to provide privacy for the family. The bathrooms are clean and accommodating especially for those who live with physical limitations. The lounge area is large enough to move around in with room for each family present to share space while displaying any food and drink brought to share during visitation. An adjoining room has comfortable tables and padded dining chairs in which to spend time while having a snack or drink. Five stars to Swartz Funeral Home and especially for our Funeral Director, Codie, from initiation to conclusion of the service for Susan Gipson. Codie took considerable time and expended great effort to help us create a memorial service that we were very happy with. Codie, worked with us (Husband to Susan, my wife and myself) for close to three hours to make the hard and necessary decisions for the memorial service in Swartz Funeral Home and in the Chapel area of the Mausoleum at Crestwood Cemetery. Working within a strictly defined budget, Codie, helped us with planning the day, time and size of the room for the visitation. Codie was kind, patient and compassionate throughout the selection of the casket, vault, memorial marker, death notice and all the other accompanying paper work and decisions and selections needed in planning the funeral. Codie’s diligent work to provide us the best experience possible in the memorial service for our loved one started with our first meeting and introductions and followed through to the end of the service. Although being extremely busy during our planning of the service and during the service itself, Codie always asked if we needed anything and if all was going as best as possible for us. All the requests that I am aware of were taken care of by Codie and all the personal at the funeral home with quick personal service and without any sense of being bothered or annoyed. All Personal encountered were quick to fulfill requests and did so without making us feel hesitant to ask. The caring and superior service Codie and all Personal at Swartz Funeral Home provided us allowed us to feel personally respected and cared for. From the large details to smallest details ie., a picture for the obituary notice, which we eventually downloaded from my wife’s phone to the Swartz Funeral Home web site with some difficulty, was accomplished by Codie working diligently through the glitches to make this happen, a small however very important detail for us. The Pastor used by Swartz Funeral Home, Hank, a Hospice Chaplin, took time in delivering a very well prepared non-denominational Christian message for us at the end of the visitation and again saying the right words at the Mausoleum during the conclusion of the service. The remainder of this review is being placed under Matthew Taylor’s name because of the limits google places on characters, which I do not agree with. If they ask for a review, google should post what one writes minus any profanity, here is the important conclusion;

Grai Joseph

Wonderful. The environment was beautiful, the staff was attentive, and our loved one looked like herself again. Thank you all for taking care of her.

Kevin Farley

Nice

Matthew Taylor

Continued from Mark Taylor's Review From the placement of the flower arrangements prior to the start of the visitation and continuing with the placement of memorial gifts that arrived during the visitation, the room was open to walk through with chairs being placed in a manner that allowed interaction between family and friends. Our family’s privacy was respected by Codie and the staff always, especially during the visitation and if required the visits into the visitation room were quick, focused and direct. We especially give special thanks to those personal who worked with Susan in preparation of the body for the incredible work they did to make our loved one look as we remembered her to look throughout her life. We recognize this was a difficult and challenging task and the persons responsible for taking on this task did an outstanding job and from our hearts we give great thanks for being able to put some more difficult mental images of Susan deeper in our memories by bringing us a memory of how Susan looked during the great majority of her lifetime. Again, we as a family were very pleased with Codie and the Personal at Swartz Funeral Home on Hill Road and recommend them highly. We would definitely work with these individuals again, who made a very difficult time so much easier for us and allowed us very warm and pleasing memories of the celebration of Susan’s life.

Bambi Girl

I want to know why it says on the bottom of the obituary that condolances may be made to the family at YOUR funeral home and then once this was done several family members were allowed to verbally attack other family members with foul language, inappropriate comments, extremely rude, vile conduct and the utmost disrespect to the deceased and other guests who were trying to pay their respects? This all took place directly in front of the deceased casket!! Disgraceful!! Not only this, but NO staff from Swartz Funeral Home was visible while this was going on, nor in its aftermath. No attempt was made to quell this behavior, no attempt was made to escort those out who were causing the disturbance and because of this incident, certain family members are afraid to attend Lydia's funeral on Wednesday, February 14th at 1pm. This is totally unacceptable behavior on behalf of any family and should have been dealt with swiftly by you, Swartz Funeral Home. This couldn't have been an isolated case on the part of Swartz Funeral Home if you've been in this business as long as you say you have. I'm sure you've dealt with this sort of situation before. I am appalled by the lack of caring by ALL parties involved. Everyone who participated and did nothing to stop it should be ashamed. May God forgive all those who have no respect for the dead and don't allow those to rest in peace. I did not participate in any part of this horendice fiasco, but I hope and pray that no family ever has to witness what my sister was subjected to yesterday when she tried to pay her respects to her dead mother. I know I will never forget it........THIS IS A TWO PART CONTINUED REVIEW.......I am now reviewing the funeral of Lydia Skaggs. Once again you get a much less than favorable review for your conduct. Today, Wednesday, February 14, 2018 after services for Lydia Skaggs were over there was once again a disturbance caused by some of the family members who can not refrain from and do not seem to know when it is inappropriate to use foul language. These family members were given the "heads up" so to speak via a phone call by a staff member from Swartz Funeral Home that another family member had arrived there early. That enraged these particular family members! I feel Swartz Staff knew delivering this information to these people would set them off and cause them to become angry and it was not Swartz Staff's business to inform these people of ANYTHING PERIOD!! These very same family members were observed by others screaming and yelling obscenities at other family members who were there to pay their respects to the deceased. Onlookers were in shock, while some got up and left in fear or disgust. Only today something else was observed that was different than yesterday's disgusting display and was seven members of the Swartz Funeral Home staff, all standing, watching this circus, some with their hands over their open mouths, could be heard snickering!!!! When one member of your staff was confronted and asked to do something, that person was told, "This happens all the time, we would have to call the police." Ok! Then why didn't you??? Instead you all stood there and laughed? What did you think was so funny???? You are a disgrace. Don't think that I won't tell everyone that I know, exactly what I think of your business practices and how you instigated and participated in this egregious display. I am extremely embarrassed to admit that I am partially related to the people who behaved like trash and disrespected Lydia Skaggs and her family so badly. However, trust me when I say that when the staff at Swartz Funeral Home stands for nothing but trash, then you are every bit their equal.

Miss DeTria

They have an amazing grief & loss support group that is free and open to the public. The therapist, Dr. Canin, runs the group and you can schedule appointments to meet with him one-on-one.

Miguel Cintron

Held funerals for both my in laws and it was wonderfully held here. The services are superb.

Bruce Sprague

We were very pleased with the planning and coordinating my dad's funeral. Brian was Amazing. Kimberly was very helpful and knowledgeable. She guided us through everything we needed. Would highly recommend Swartz Funeral Home. They literally took care of every detail before, during and after the funeral.

Jason Stallings

The little man that we dealt with during my brother's funeral was condescending and arrogant the entire time. He some how managed to take the worst day of our family's lives and make it a little worse. He was great...and by great, I mean a huge pile of fecal matter.

Eugene Luxton

Very helpful & professional. I will only use Swartz in the future