From start to finish, this funeral home was amazing! Located in gorgeous downtown Plymouth, this funeral home is beautiful, well maintained and feels very clean and comfortable as soon as you walk in. Everyone here is truly caring; everytime we called or came in, even weeks after the service, they took their time and answered every question with the best customer service, no matter their role. We could talk with Jeff for hours; you could tell he loves what he does which goes a long way! The staff, Jeff, and the owner seemeded naturally compassionate and thankful that we chose to work with them. They accommodated us with every wish we had, from allowing us to come help dress my grandma in her Indian saree to bringing her home for the viewing, to taking their shoes off when coming into our home per tradition! Schrader-Howell offered honest guidance and were forthcoming with helpful information, making sure she was the priority and respected like she was their own family; we felt the focus was the service and grandma, not the business side of things. Their pricing was beyond reasonable and simple from the start. They made this difficult time as easy and comfortable as possible. After calling 10-15 funeral homes, we were even more appreciative; some lacked care, making it feel more like a transaction, some tacked on inflated fees for everything, some wouldn’t accommodate certain requests or if they did, it was unrealistic (bringing her home for only ten minutes), and so on. We were starting to compromise our wishes, until we called Schrader-Howell and realized we can easily have it all. It’s obvious why this home has been around so long; they show you why they’re the best, creating ambassadors without even trying to and earning referrals and returning business. Thank you, thank you!