Reviews of Schoppenhorst Underwood-Brooks (Mortuary)

JC White

Outstanding service with plenty of space and professional service. You receive what you expect from a funeral home.

Katie Reynolds

Our family is DONE WITH THIS PLACE. The personal helper for the family is nice. That's the best I can say about this place. The 'management' is AWFUL. Any conversation should be recorded because whatever she says won't be the case on the next phone call. It's alll about the money!! When the first family member died- there was a 15 year old effective life insurance policy. They signed it and took it at that time of maturity. When it comes to planning for said funeral- they just said, "tough!". The rights for the policy was signed away with an affidavit to Schoppenhorst and the 'old' mgmt cashed it. Because she passed 15 years later- it was going to be so much more expensive than the early planning fees they agreed on so Schoppenhorst denied receiving that policy!! Even the insurance company confirmed that it was them who cashed that policy. They have collected thousands of dollars of this money and harrassed our family for the rest despite already getting paid 10 years ago (early planning arrangements) and are now refusing service for another family member who also has insurance. This place... SMH. Luckily for our family- we have documentation like crazy and we are going to the board that regulates these matters and funeral homes. Our family will find a new legacy funeral home (after using this place for the last 40 years). You just don't do people this way when it is literally the worst time of their lives.

Shannon Hatchell

Deborah and staff, you are so kind. Thank you for making our pain feel lighter.

ashleigh staten

Very professional, caring and thorough staff. We couldn't have asked for anything better for my mother in laws funeral. Definitely recommend this facility!

Mike Dudukovich

Our family recently had the distinct pleasure of having Schoppenhorst Underwood-Brooks (SU-B) provide their funeral services in the passing of our mother. We cannot say enough about their professionalism, care and compassion. SU-B took the time to listen to our requests and answer every question. SU-B explained everything to the smallest detail. In our greatest time of need, Schoppenhorst Underwood-Brooks was there for our family. Mrs. Alyssa Wolf and Mr. Melvin Underwood were a pleasure to work with and we cannot thank them enough.

Millie Coder

Best possible under the circumstance. Very easy to work with. Helped me after all was over, with paper work and more. Had no pre- planning and all was beautiful.

Cameron Henon

Amazing experience staff goes above and beyond to help with everything they can very welcoming and very knowledgeable staff overall top quality and service

Erik Sean Wolff

They were incredibly accommodating and peaceful and sweet and made the entire experience as pleasant as possible

Capria Howard

Great people. They really helped make my grandfather comfortable when my grandmother passed.

M A

Best funeral home and staff. We didn't have one issue. Connor and Amy were great. Thank you for making this time in our life less stressful.

Paul Ingold

A very impressive facility.

Misty Foster

Very nice place. N very clean. My mom n son was here. Thank you all so much n for the patience with me.

Shelley DeVore

Jealousy runs rampant through this place the women here always talking bad about the one in shepherdville...

Kevin Kays

They are one of the best priced places in Louisville to have someone for a viewing and located next to a cemetery which if you decide to have the person buried there is very convenient.

Hank Ballew

Very impressed with the staff and quality of the facility. Each visitation room has a dedicated kitchen.

Troy Light

Very nice staff and facilities. Aschlee was exceptional in taking care of all our needs.

jonathan Williamson

Well Run, Professional

Robin Broyles

These are the kindest people working here. The funeral home is kept beautiful and clean. I very highly recommend them.

Caity Carlile

These are people that really care about their job. Affordable prices and amazing service. Definitely going to be recommending this place to anyone who needs it.

PaPaw Got Hustle

I give this place a one star rating because of the funeral director we dealt with. The facilities are outstanding , very beautiful. All of the staff that I spoke with on the phone were nice and courteous The actual funeral director we dealt with was horrible. We had to plan a memorial for my brother-in-law, my wife met with Charlotte to plan the event. The price was very reasonable and my wife really liked the layout of the place. Charlotte continually tried to rush my wife with the decisions about how to memorialize her brother. After making the arrangements we went to meet at the Mt. Washington location to check the sound and decide how we wanted to play our music. This meeting was in the morning before we had to be at work and they were late to that causing my wife to be later than necessary for work herself. We had them make a slide show with the pictures we provided. They set the photos to music and posted it to his obituary without showing us first to get our approval. My wife hated the music that Charlotte chose and it was online before she even had a chance to see it. When she called Charlotte to tell her she didn't like the music, she was told in a tone that implied more annoyance than sympathy that there was only so much music to chose from. After all that I still probably wouldn't have given such a low rating or wrote this lengthy review. On the day of the memorial my wife and I arrive at the funeral home to start getting everything set up before our friends and family begin to arrive. When we got there the place was locked up. We called the funeral home to let us in so that we could begin to set up everything. We were told by the lady on the phone that we were not suppose to be there until 2pm. BUT THAT WAS WHEN THE MEMORIAL WAS STARTING! We asked her to get in touch with the funeral director and find out where she was at, she called us back and said she was in traffic and would be there in 10 minutes. She did not arrive until 2pm. So we had to set up everything with guests coming in at the same time. Charlotte proceeded to tell us the Memorial was at 3pm. We told her to read the obituary she wrote. So we really don't know if she was in traffic or just didn't know what time she was suppose to be there. She never apologized and was very rude and unprofessional. I would never recommend this place, and neither will anyone who attended the memorial that rushed to help us get everything together.