Never will I go with this funeral home again!!!! Terrible on follow-through, overall service, and calling me back! My mom's grave was left without a headstone for 8 1/2 months (she passed Sept. 2017) & no one stopped by to check on it! I found this out on Memorial Day 2017. Come to find out, their concrete company (CVI) placed my mom's headstone on someone else's grave!! Then, Rumsey-Yost blamed it on the city of Eudora. I did the research & the city did do their job. Three people had passed away around the same time, the city marked the graves, but CVI & Rumsey didn't even call to check with Eudora if they were confused.
However, my mom's grave had her SAME NAME PLATE on her grave since September 2017!! Bart rarely called me back, and I had to do the research with CVI & the city of Eudora to figure out exactly what happened. If you use them, YOU will have to follow through to make sure your loved one is laid to rest in peace, because they DO NOT follow-up on their services! NEVER AGAIN!!! My family and I are still angry and upset since Memorial Day because when I saw her grave, it had been abandoned for 8 1/2 months (weeds, grass, no $800 headstone), and this should never happen to anyone! One more thing...Bart NEVER offered to refund a single dime for our heartache and research, and we paid well over $6000!! Sincerely, The Smith (Kansas City), Tyler (Texas), and Gray (Arkansas) families.