Nothing but lies and they never called me.
I am angry with this funeral home. My sister died suddenly at the age of 54 in her home in the city of Wichita. Although she was in bad health, she had no illnesses that would have caused her death so soon. First, I was harassed by the Wichita police department to get someone to come out and pick up her body. They kept asking me what her plans were and I said she didn't have any plans. She wasn't planning on dying so soon. Since I live in California and was on my way to the dentist because a filling had fallen out, and was in shock my sister was dead, I called around Wichita to get someone to pick up her body. The best thing about this funeral home is that they picked her up quick.
We were told that the death certificate would be signed by the coroner and her doctor. I thought that meant that someone would figure out when she died and why she died. After calling the local coroner, a week and one half later, I learned that the coroner was only told she died, and was not asked to investigate her death. The cops asks for that. So now, I will never know when she died or how she died.
The gentleman, I do not remember his name, told me he would call me when the death certificate was signed. That didn't happen. I called Biglow to learn that she had already been cremated, without knowing when this was going to happen, and without the phone call that was promised.
There were also problems in receiving my sister's ashes. I was told weeks ago that she had been cremated and that they had the death certificate, but it took them 2 weeks before they sent me her ashes. I had to do the calling, they never called me. Then, I was told I would have to pay $65 for her ashes to ship FedEx overnight. Again, they did not ship the ashes when they said they would. When they did ship the ashes, they were sent USPS Priority mail, not overnighted as I was told that was the only way they could send the ashes. I was overcharged for the USPS shipping.
This funeral home has done nothing but lie to me and not tell me when anything happened. I had to call them, they never called me. I would advise seeking other funeral homes for your loved one unless you like to be lied to and like to chase them for information. They are bad news!