Reviews of Graceland-Fairlawn Funeral Home and Cemetery (Mortuary)

Leilani Michelle

Today (June 11, 2016) I attended my beloved Aunt Sheri Diane's visitation and funeral. Just as I took my seat I was rudely approached by a Graceland-Fairlawn employee named Ron Price. He loudly demanded to speak with me so I followed him to the back of the room. He proceeded to inform me that my Aunt's son had asked him to escort me out and that I would be an issue.. This employee stood there accusingly asking if I was going to be a problem and he did all this while family members looked on. What this man didn't realize is that my Aunt's son is simply a bitter vindictive person and had no validation in his request to have me leave. His mother and I were extremely close and she considered me to be like a daughter to her. She would have been sick if she had seen this happen today at her funeral of all places. I managed to keep my composure and respond that of course I would not cause any problems. The employee Ron Price stood there for another moment as if to drag this embarrassing scene out as long as he possibly could and told me he will let me stay but I better not cause any issues AND he forced me to sit all the way in the back by the door. So after spending all week crying over losing my Aunt I am then treated like garbage at her funeral when I was one of the people who was the closest to her. She would have never made her final arrangements with this business if she would have known how her loved ones would be treated. I left the service early and chose to skip the burial afterwards because of this and went back later after hours to say my goodbyes. When my family heard how he treated me they called and confronted this man and he replied by saying "thank you for calling" and hung up. I will be pursuing this further on Monday morning and will never again use this funeral home's service. *UPDATE* My mom and Grandmother ended up going to speak with a manager personally and was given an apology and a bag of gifts with my Aunts photo on a candle holder, etc.I appreciate the gesture but it certainly didn't take back the poor treatment during one of the roughest moments in my life. Above everything my Aunt Diane deserved to be given more respect at her own funeral. She was one of the kindest people I’ve ever known and it’s absolutely unacceptable to treat people like this when they’re already dealing with losing a loved one.

Veronica Downard

I and members of my family have had many experiences with Graceland since 1968. They are very cordial, compassionate, warm, understanding and respectable in handling families of the deceased. They are ready to help ease the burden of laying your love one to rest. The people who work for Graceland make you feel like you are their family by the time you walk out their doors. I highly recommend the Graceland/ Fairview Mortuary. God Bless, Veronica Fisher Downard

Judy Melliere

Very nice

tiffany guynn

Graceland funeral home was very excellent in the services they gave to our family in our time of need. We had nothing to worry about because they took care of all our problems and addressed all our questions. Thank you once again for helping us out in our difficult time .

Chris Brewer

Strictly Business. Good People. Just not top of the line Service. Top Ten Central Illinois Has to Offer. Not The Best Management. Honestly. No disrespectful on my behalf and family. Done business three times in the past 25 years. They definitely need more structure and an Ethics Course. Sad to say they are the Best in Central Illinois..... People are litterly dying when they meet This Establishment.... BTW, I plan on resting in peace here. Please don't call me a hypocrite... #2019 #Peace

Dorothy Jackson

My brother and I had a wonderful experience working with Kelly Altenbernd. We were dreading picking out the gravestone for my sister in-law, who died suddenly. Kelly's professionalism, efficiency, knowledge, and personality; made the experience not only easy, but enjoyable. I realize that sounds impossible, but it is true. In addition to Kelly being such a wonderful asset, she provided us with wonderful resources for what to do when a loved one dies. My brother and I are grateful to Kelly and Graceland-Fairlawn Cemetery for making the painful process of losing our loved one, a bit easier.

Fred Zacher

This is a beautiful funeral home and the employees are dressed sharp with full attention to the mourners and family of the deceased.

Kathi Beckman

They are excellent with their services and getting the things that need to be done fast and in the easiest way for the people that they are involved with at the time. They are very sympathetic and are willing to go the extra mile if needed. My husband, his grandma & grandpa and his mother are all in this cemetery along with other relatives. Thank You for making it as easy as possible. God Bless!!

Vernadene Wells

The Family of Alvin Jones Jr. would like to thank Daisy, Greg, David and Mikey for your exceptional work for the homegoing of our dear dad. You went above and beyond to ensure we were satisfied customers. May God bless you all!

Thomas Davis

Melissa Stanley and her associates at Graceland Fairlawn Funeral Home were very helpful in arranging the funeral arrangements for my wife and I. She assisted us in the selection of our caskets, inscriptions on our headstone and bench, and the coordination of a memorial service at our present location in O'Fallon, IL and a grave-side service in Decatur, IL. My wife and I were both very satisfied after our meeting with her and her associates.