If I could give them a 0 I would. We had a delivery too early, 20 weeks, so lost our child before we got to know her. On our first meeting with Marianna Chapel the owner's son, Charles, was just blunt and thoughtless. No I am sorry for your loss or anything, just cold questions. We then asked to see our child again before she was cremated. This question was met with a finding that our child was in fact in Panama City and setting up a time was difficult and only seemed like an inconvenience to Charles to arrange. Days later we received a call that if we wanted to see her again we would have to be in Panama in 2 hours . The only pleasant experience we had was at the crematorium, where the gentleman that took care of us was sincere and heartfelt. We then did not hear from the funeral home for almost 3 weeks until we contacted them. The process took longer than we were originally informed and noone cared to inform us of this. Over a month after her birth we were finally able to bring home our little girl's ashes. We we're expecting her clothes and found they we're not returned when we got home as we had requested. We then had to call repeatedly for almost a week, with no respect for a return phone call from Charles, to find out her clothes had been burned. Those clothes were the only thing we have of our child. Charles continued to show little to no concern for our concerns. As a company who's job it is to deal with families in a time of great despair you would think that some empathy could be shown. I wouldn't even bring my dead appliances to them to have them handle them. Please use someone else in Marianna and save yourself extra heartache during this horrible time. They are clearly only in this business for money, not because they care .