This was the most HORRIIFIC experience I have ever had. After seeing positive reviews on Google I decided to go to Loomis for my mom's cremation. Steve seemed genuine and caring and explained that he would be with me every step of the way notifying me when the death certificates were ready, when the cremation took place, and when her ashes were sent out of state to be buried with my dad. I gave him a picture of my mom for the obituary and he said if he couldn't use it he would call me and I would provide another. NEVER USED THE PICTURE AND NEVER CALLED ME TO PROVIDE ANOTHER. I called him when I didn't see the picture. DO NOT EVEN KNOW IF THE NEW PICTURE WAS EVER PUBLICLY IN THE PAPER OR NOT. THE NEW PICTURE DID SHOW ON THEIR WEBSITE BUT NOWHERE ELSE. My mom's wish was to have her cats ashes be put in the urn with her before she was buried. I gave Steve the ashes. Called weeks after she passed to see if that was done I was told by Steve it was. I was also told by the receptionist or whatever her title was that my mom's remains had not been picked up yet so God only knows if the cat remains ever got into my mom's urn at all. Finally when I called yesterday I was told by the same receptionist that my mom's remains were there but they could not get a hold of the out of state cemetery where she was being sent to. Upon calling the cemetery I was told there were no messages from Loomis on their phone. That same day I had the cemetery call Steve and was told in the same conversation that my mom's remains were not there and then he said they were and could no longer talk to her because he had to leave for a graduation.. I was so mad when I called them back after hearing what Steve said that I told them I was reporting this negligence to the police. After I hung up the "Office Manager William" called and apologized. AT THIS POINT, IT's REALLY SAD TO SAY BUT BASED ON THE LIES AND THE TREATMENT I RECEIVED, I HAVE NO IDEA IF THE REMAINS BEING SENT OUT OF STATE ARE REALLY MY MOMS OR EVEN IF HER CATS WERE ADDED TO THEM. THIS HAS BEEN A TOTAL NIGHTMARE AND I WILL BE REPORTING THIS TO THE STATE OF FLORIDA . TOTAL TRAVESTY!