Reviews of Swan-Law Funeral Directors (Mortuary)

Holly Rose

We had a great experience planning our future arrangements with John. He was informative, answered all questions honestly, and we felt respected in our wishes. It was very comforting to us to have our arrangements settled.

Stephanie Rizzo

Very helpful and caring.

Lisa Lane

My family just had the experience of dealing with the very unexpected death of a loved one by suicide. Swan-Law and in particular Hope Alvarez did a great job with the service and guiding us through a difficult time. I cannot say enough about their professionalism and compassion. It is sometimes hard to have both, but Hope did just that! Thank you again for taking a very bad situation and helping us make it positive in my sister, Deanna "Sunny" Lane's celebration of life.

Ronnie Roybal

I'm so glad that I was able to sit and listen to all of the options for myself, so that I can make my own arrangements for when it's my turn to go,it's giving me some peace of mind.. thanks again

stacie knight

They handled everything and took the worry of the funeral into their hands!

Judy Boesen

Brett Simon was wonderful to work with. He answered all our questions and was extremely helpful in explaining the details of a funeral from death to the internment. I am confident that all will be smooth when the time comes.

Colleen Rusch

We recently made pre-arrangements for our loved one. Swan Law listened to our needs and walked us through everything we needed to know. They made every effort to make us feel that we are in good hands.

Donna Priester

My husband and I had a very positive experience as we set up our final plans. I especially enjoyed the fact that we were listened to and were not pressured to do anything beyond our comfort zone. We knew somewhat our plans and Brett helped us achieve them. I feel relieved to know that when that time comes, our wishes and ideas will be acted upon and carried out by capable and caring people!

Michael McLaughlin

I would give swan law infinite stars if I could. Ron Snell did an amazing job with my grandfathers funeral. Ron arranged everything with the US Air Force for my grandfathers military honors. He has gone out of his way to order a copy of the plaque that was on my grandfathers vault and he worked so hard to get my grandfathers funeral done in a short period of time. No wonder Swan Law has been around for so long.

Don Allen

Had the opportunity to meet with Brett Simon to plan my end of life event. Brett was extremely understanding and helpful to complete and throughly explain the plan to fit my specific needs...Direct Cremation. I was well pleased with the entire experience and would certainly recommend Brett to my relatives and friends to help them plan their pre-plans. I was completely impressed wit Brett’s professional approach and understanding to my personal needs

Michele Dobnikar

I set up some time with Brett to pre-plan future wishes. He did not disappoint. He was flexible, kind, thorough and honest. His level of professionalism and respect were both wonderful. Due to schedules, I had to take my 12 year old son with me. When we left, he said, "wow, I feel like I have known him my whole life, he was good." Impressive comments from a tough customer! Many thanks Brett!

Jerry Fisher

Burying a spouse of nearly 40 years is never easy but the staff, especially Funeral Director Rebecca Capistrano, at Swan-Law went above and beyond to make the whole family as comfortable as possible. The viewing, funeral, and internment went off without a hitch.

Amber C

Removed because irrelevant

Amy Tubbs

everyone was very helpful and professional. A happy shoutout to Liz and Chris for their above and beyond help. All is great. Mom and Dad’s ashes together and both nameplates on. After 60 years of marriage they are together again. Thank you to one and all involved to make final wishes come true

Lu Carlson

Hope and Swan Law were very professional and made a difficult process as easy as possible

Rob Harrell

At a time of great sadness, Swan- Law was a remarkable encouragement. Their concerns for our specific situation seemed to be genuine and authentic -- with no sense to take advantage of us in our time of loss. As a Pastor for 40 years, I have experienced many funeral homes and their staff -- but none better and more professional than the folks at Swan-Law. I would highly commend them for their kindness and care.

Conni DeMark

Prompt, professional, empathetic, a source of valuable information , detail oriented, accurate and courteous.

Susie V

Wonderful staff ❤ They took very good care of our family.

Scott Thompson

Came for a service of a close friend. Was impressed by the locations cleanliness. What truly took me to write this was the front office receptionist. She was beyond kind and caring to all walking in the door, and fielded multiple families and coworkers all requesting something from her with kindness care and compassion. She made the process seem effortless. The older gentleman were very professional and helpful throughout services and showed the upmost care as well. I only give three stars because I did notice upon my leaving that the receptionist was not being treated well by a shorter older woman whom I assume works there. she was giving a lot of rude attitude to the young woman at your front desk to which I cannot imagine she was deserving of. If I still owned my business I would be offering that young woman a position to be the face of my company knowing she would be the make or break factor in repeat customers. Overall a good experience and I'm sure I will be seeing more of Swan Law as my friends and family continue forth in age and health.

John Smith

Swan Law has provided then most awful experience in dealing with the death of a loved one. They are unorganized, do not call you back when they say they will and overall NOT a company you want to deal with when making arrangements for a funeral. My wife and I will go to all ends to ensure that it is known this is an awful organization to work with!!!!!!!!!!!!!!!!!!!!!!!!

Michael Mangin

This review is a little overdue, but words can never fully capture what it means to lose someone one loved, and certainly no amount of time will allow one to forget what they meant to him or her. I lost my father on January 8th, 2016, and Ron as Swan Law Funeral Home in Colorado Springs was wonderful during this difficult time. He not only provided comfort, but helped do everything in his power to ensure the process wasn’t too burdensome on our pocketbooks either. His help with obtaining the DD-214 my father needed to get military honors was instrumental and timely. His swift actions when I needed him are greatly appreciated for years to come. Going to a funeral home is not like going to the doctor, where you are nothing but a number and the level of care is insufficient. Going to a funeral home means this is a moment in one’s life they will carry forward with them until they pass on as well. A bad funeral director is far worse than a bad cashier—the impact is too great. Ron had stayed with us, even when we ultimately decided to transfer the body to Chapel of Memories for the cremation, and provided tremendous support. Whenever I reached out, he was quick to respond, and take swift action, even after hours. For instance, he even stayed after the funeral home at closed so that I could pick up the urn, which turned out exactly the way I wanted it. He once responded to a text message I had sent to him at 8:30p, and for this I cannot say how grateful I am for his help in such a turbulent time. I may be young, but if I were to pass too early, I would want Ron, and Swan Law, to take care of my family and ensure I receive the proper services needed to finalize the life I lived as well. Sincerely & For Liberty, Michael Mangin

Suzanne Wall

I refuse to even rate this facility, but the system will not allow me to post unless I do so. Not only had I given them business to help me with my mother's funeral, but I trusted and believed in them to handle my son's death. They managed to LOSE MY SON'S PROPERTY in the process and refuse to take any responsibility, let alone attempt to reimburse our family, or make things right for the added grief, pain and stress this situation has caused to his daughter and myself. I also addressed the situation with their corporate office in Texas, and refused to get any help from them as well. I KNOW if this has happened once, there are other families at risk for the same irresponsible and devastating actions of Swan Law Funeral Home in Colorado Springs. Please please reconsider doing any business with them.

Val G

The staff at Swan Law were very competent and compassionate. After our meeting with Liz, we felt confident that everything would be taken care of, and it was. The video was beautifully done, and the brochures and booklets as well. We had an evening viewing and rosary at Swan Law, and the men attending to us were very patient and professional. The next day at the funeral the staff performed very well. I felt that they truly cared and respected our dad and our family. The only thing that wasn’t perfect was the obituary running a day later than requested, but we were told that the Gazette accepted the blame and ran it the next day free of charge. Overall and under the circumstances, a very pleasant experience.

Tish Salapatas

Brett Simon's experience and expertise in preplanning funerals is worthy of note. Brett is professional, direct, thorough and caring as he explains the purpose behind our time together. He easily gained my trust and focused on my needs. After our discussion, I would recommend preplanning to my friends and family.

Marjorie Quilter

Hope and the team were outstanding i honestly dont think I could have made it through without them. They care and I mean honestly care and i consider them friends instead of business organizations thank you for helping me cause i was so lost

Jim Lynch

The service provided was professional and superior from beginning to end.

Lisa Simpson

The staff at Swan Law are amazing people. Carmen helped our family through a difficult time. She was with us every step of the way, making sure all of our needs were met and questions were answered. Carmen & her team also had incredible patience, making sure that we were able to lay our grandpa to rest with dignity and grace. I can't thank them enough for their help and comfort.

Brittany Buys

Beautiful facility, great prices, and the people are very kind and compassionate.

Karen Bridges

Brett Simon was very professional helping us with our prearrangement needs. I would highly recommend him. He made us feel very comfortable.

Sa King

Swan Law did an amazing job on my Dad's service. Very professional. Great attention to detail.

Ron Rubin

The people at Swan-Law were compassionate, sincere, and completely understanding when my mother passed away last May. They presented options for us to consider and provided many things that we didn't expect but were happy to have. It is a "first class" operation that I will use again, should the need arise. We also used Swan-Law when my father passed away five years ago and it was because of their kindness and attentiveness that we came back.

Mel Lucero

Professional presentation. Helpful and caring. Answered all our concerns and questions. Working with Brett Simon was calming and pleasurable not at all stressful and worrisome as we had expected. I recommend Brett very highly. Thank you.

Philip Jacobs

Ron was very helpful for us. We recently lost our 3.5 year old daughter and Swan Law went over and above our expectations taking care of all the details. In fact, they only charged us their bare cost to take care of everything! He even did the research to plant a memorial tree in a local park. We aren't anticipating any more loss in our family, but I would use them again in a heartbeat.

Victoria Baker

VERY compassionate and caring. They helped coordinate everything with another funeral home in California where my mother was to be buried, and made me aware of errors that would have cost me additional money. Throughout this whole process, they treated me with humble respect and kindness. My mother looked lovely. I deeply thank them and especially Ron Snell - director, who helped me so much during such a difficult time.

Benjamin Karper

My husband and I had a very good experience at Swan- Law . They are a top notch company. We were there to prepay for our cremations and we also prepaid for another family member who is disabled. My mother was also taken care of there in 2005. The representative we spoke to was Brett Simon. We found him to be extremely competent and professional. He is extremely knowledgeable and answered all our questions very well. We received wonderful service from Brett. He was very conversant, personable, and trustworthy. He has a great personality, superb work ethic, and all his great qualities made for an outstanding experience. I would recommend Swan -Law and Brett Simon to anyone in the market for funeral services.

Nancy S Wilcox

The funeral director Ms Hope was very professional and was very sincere and helpful. Due to the circumstances she made everything easy and showed she was concerned

jupiternurse .

I recently suffered the loss of my elderly Mother in Colorado. I live in Florida and she, fortunately, had pre--arrangements with Swan-Law Funeral Home. I cannot say enough about how compassionate, kind and professional Hope was, attending to every detail and relieving stress during a time of grief. She gave me assurance and comfort, even providing a contact for me to use to deliver the eulogy, when a family member was unable to attend due to illness. After spending some time with me so I could share memories of Mom, Deborah gave a beautiful eulogy and perfectly memorialized Mom with her well chosen and perfectly delivered words. Every detail was handled from flowers to seating and I was able to focus on those who attended to remember the memory of my late Mother. I would highly recommend this business to anyone, in times of stress and grief, the comfort provided by Swan-Law is a rainbow of Hope. Thanks to Hope, Deborah and everyone behind the scenes, who I did not get to thank personally. Ron Egan, Jupiter, FL

Patty Winter

I didn't know what to expect when I put my trust into Swan-Law, but they were respectful, gracious and kind as they helped me and my family move through this very difficult time. When I asked about transferring my husband's body to West Point for his internment there, they took over and made sure they had contacted the funeral home there and made the trans- fer seamless. I am so grateful for their services at a time that so much was a blur around me.

Becky Allen

I met with Brett Simon to make my Cremation arrangements today. I had a wonderful experience with Brett which was very helpful in explaining the price, insurance and all the needs a person would need to know, when you ask a question Brett was very courteous, kind & very polite. I would refer Brett to my friends & family.

David Goffredi

Swan-Law Funeral Directors worked through all our timing and needs and executed very professionally throughout. They helped us know the steps and timing and what to do and expect. We have used them before and were just as pleased then.

Leslie Keith

I met with Brett Simon and he was extremely professional and easy to work with. He didn't pressure us to buy any services that we weren't comfortable with and he was very attentive to our needs. I would highly recommend using him for your pre-need arrangements.

James N. Salapatas

Professional, knowledgeable, efficient, friendly, informative, caring! Besides being a Funeral Licensed Prearrangement Specialist Brett Simon is a friend you can trust.

Jennifer Saultz

Brett Simon did an AMAZING job helping us with pre-arrangement needs. He was very friendly and very thorough in explaining how everything worked. I would HIGHLY recommend him and his services to others!

Roy Chase - DOC

Was a very good experience. Very nice.

Debbie Ferrin

The people were very kind and Rebecca was very empathetic and sweet in helping us deal with our grief. Everything went well and I would recommend them entirely.