I have never in my dreams thought that I would have had to prepare for this. Mountain View was suggested to me by my church and I went by their advice. Unfortunately, my father passed away late on a Friday evening and when I called to set up an appointment, I was forwarded to Liz at Swan-Law. She explained to me that they were all connected via Dignity Memorial and were all part of the same team. Liz was fantastic. She was calm and listened and made suggestions for our needs. There were many options to choose from and she didn't push us into any extra options. She respected our thoughts and wishes and took her time to explain everything. Once everything was completed, she informed us that we would be contacted by their Director Lisa at Mountain View. A few days later, Lisa and I connected and she immediately made me feel comfortable. She is very professional and in this time of sadness, she helps you through it but also has a fantastic sense of humor. She let me know that if I needed anything between our first call and to the funeral, she would be available. I would like to compliment her on that because she was. She is very compassionate, a great listener and will go above and beyond to give you and your loved one dignity and respect. She is in complete control of your loved ones needs as well as your personal needs. She will prepare your loved ones ceremony the way you want it to be and inform you of specific rules that need to be followed. Lisa is a 5 star associate in my book for Mountain View and Dignity and an asset to their company. I would highly recommend Mountain View and Dignity, Liz and Lisa for your immediate needs or your personal preparation needs. Thank you Lisa and Liz!