Reviews of Ertel Funeral Home & Crematory (Mortuary)

devon downing

Quick review: fraudulent, shady, dishonest, disappointing, avoid at all costs! My mother had prearranged for a company in North Carolina to handle the body after my father passed, my mom had done her homework and found a company to handle this at a cheaper rate than she could have done locally. Ertel's called that company and spooked or threatened them so my mom wouldn't have to pay the pre-arranged price of 1200 dollars, but the 3000 dollars they told her the cost was after the first company told her they could no longer help her as their crematory was now closed, after Ertels did "something shady" on the back end. She found it odd that they took all her paperwork from the first company, they said they needed to call that company, and ultimately made her wait for a long time. After they 'talked' to the first company, all of a sudden that first company wouldn't help her with the prearranged services, the north Carolina company now said their crematory was now 'closed'. The company told her that they couldn't help her but Ertel's could, of course at nearly triple the price. My mom also found it interesting that Ertel's already had all of the social security information for my father, information that she hadn't provided, but that was on all the documentation from the first company. We believe this is because they photocopied all of the documents from the first company who was to perform the transfer. Whether they called this company and threatened them or otherwise bought them off in some way, this is what I consider shady / fraudulent. I would avoid this company for any of your funeral business as they apparently like putting the squeeze on grieving widows. I wish Google allowed zero star reviews, because this experience completely warrants it! It's really worth it to consider taking your funeral home business to Farmington or Durango, DO NOT SUPPORT this business.

Crystina Brockly

They did an amazing job and showed us an amazing amount of kindness. So grateful for these people.

Katie

Excellent, professional and impeccable service from all at Ertel Funeral Home. Kinsey was so courteous and understanding, answering all questions at a time that was very difficult. She also made sure that all related documents were in order. So grateful to have Ertel there to take care of a beloved family member and we would highly recommend them to others.

James Waggoner

We had service for my grandmother here and it was very nice. The staff was very professional and they did an excellent job providing a beautiful atmosphere.

Robert Good

The compassion you have shown our family during this time has been amazing. The detail and respect you have shown for our family and in particular our mother will be remembered always. Thank you all for making such a terrible time in our lives bearable. Kinsey and the rest of your staff should be very very proud of the dedication and honest heartfelt emotions you show towards families. God bless you all. Thank you from the bottom of our hearts. Robert Good(Carmen Good Alksnis family),

raylene casias

I would not recommend them at all.

S.S. H-Whitehorse

The owner is not my cup of tea

KELLIE VEACH

When my Mother died, they were SO helpful and compassionate. They went ABOVE and BEYOND for us.