Reviews of Cappadona Funeral Home (Mortuary)

Nicole

Having to arrange a funeral for my brother was the worst thing imaginable but having to deal with the lack of competence, understanding, compassion or diligence made it even worse!! The woman at Cappadona funeral home gave my family the hardest time trying to arrange something nice for my brother. We requested a Sunday service and after we were told “they’d have to pay someone to be there on a Sunday,” they conveniently were too late picking my brother up from the coroners office which meant we couldn’t do it on Sunday, but had to do the service on a Tuesday. That also entailed additional “refrigeration” fees. Literally on our way to the funeral home, the owner called us to let us know that they were not ready for our 12:00 viewing. So not only was there no viewing for my family or our guests but they didn’t even put a picture of him up. They made us come back at 4:00 to do another service. We heard them talking negatively about my family and blaming us for their mistakes. They made very rude remarks about only allowing 8-10 people max (even though there are 16 chairs in the viewing room) and asked “is this everyone, because we are not allowing anyone else in here!” Then they charged us for two services due to their incompetence. The whole thing from start to finish was awful. Not once were we offered their condolences or understanding. They prey on people during vulnerable times in order to keep charging more money. Even their logo mentions money. It’s truly what they’re all about. I’m disgusted by the way my family was treated but even worse, my brother who deserved a nice service. Do yourself a favor and go anywhere but Cappadona Funeral Home.

Karli

The thing I appreciated the most was the sincere care and attention we were shown while there. I feel less stressed knowing they are taking care of things.

Pamela Cardenas

This place was recommended to our family by the hospice company we used for our mother. After embalming, her mouth was somehow terribly misshapen. It didn’t look like her at all and it was very upsetting to our family.

Vicki Bergles

I ordered flowers through the funeral home for someone special. They were not at the funeral, I looked for them. The funeral home is arguing with me telling me they were there, which I take as an insult. I'm very disappointed in the customer service regarding this issue as well as I trusted this would be taken care of on behalf of my family. In hindsight I should have donated the money to the family.

Madalynne Kashner

The people were very caring.

Katrina McLean

BEWARE!!! Completely incompetent...cannot even fill out the death certificate right! Only want your money and skimp on giving the respect one needs and deserves during the death of a loved one.

Michael Whittemore

We couldnt have found a more caring, sincere funeral home to work with. Bobby truly cared and strived to give us comfort during the tragic loss of our grandson. Looking back, that week of our lives was a nightmare, Bobby and the staff made this part of it bearable. Thank you for what you do.

Jeff Ward

We had an exceptional experience. As is often the case we had several some unique circumstances. In fact we intended to use them for the cremation only since the service was in another state. We ended up with several other needs at the last minute for the service they were not responsible for. They jumped in and helped us out with out hesitation or compensation . We are very grateful fro Bobby and his staff and recommend them strongly.

Veronica Turner

I would not recommend this funeral home. Very unprofessional. I lost my son in a fatal motorcycle accident and this funeral home just added to my grief. I have never been so disrespected in a crisis. After my sons service I learned that some of their staff asked a guest to leave because her boys were a little loud.. They are toddlers for goodness sake.. Cappadona is a very uncaring place. I just hope they took better care of the deceased better than they did the living.. I find it amusing how the workers gave them 5 stars because their ratings went down...

JayMichael Neill

They took care of us at a time in need. They showed professionalism and expertise in helping a grieving couple make decisions after a loss. The ceremony was nice.

Hannah Griffin

The Cappadona Funeral Home is the best customer service wise, the employees are the most genuine kind hearted people and the owners are just so amazing and sweet. I’ve never felt so welcome into a place before.

Freddie Meyer

I would give a 0 but thats not an option. They treated us with disrespect and had no manners what so ever. They cut the viewing short, then blamed us for not remembering what they said. We were never offered pamplets or the video or the book that guests sign. We learned about these items when it was too late. I watched my love one beside be hurt in a way I have never seen her before. They added to her grief, like loosing her son wasnt enough. So if you want people who actually care and work for you, then i wouldnt go to Cappadona...

Kevin Wade

Paula and her team were wonderful to me and my family. They helped us with every decision we needed to make and gave us as much time as we needed. They took great care of us and were accommodating of our last minute changes to the slide show for the celebration of life. I felt care and compassion at all times. Thank you for helping us honor my father.

Kyla Gonzales

We are grateful for the resources and support we were able to receive from them. They helped us as we put our father to rest, they dealt with our last minute requests and really went above and beyond to take care of my dad. If you have any questions about any of the things that come along with this all, these guys are a phenomenal help! Thank you Paula.

Farooq Kaiser

I am not impressed with their service at all. I am here to deliver something but no one is here to receive it. It says that on Saturday they are open until 4 PM but I arrived here at 12:40 but it's closed. Calling a phone number posted on the door is not helpful at all.

Sydney

In my families time of grieving the Cappadona Funeral Home staff treated us with the upmost respect. They’re very professional and hard working! My grandpa’s service was beautifully done and I couldn’t have asked for anything better. Thank you to all of the staff that made my family feel special! Everyone treats your family like their own! ❤️

Dee Dickau

Rude staff. Disrespectful. Made my daughter and grandkids leave and my grandson was extremely close with his uncle who passed. Instead of making the experience less painful, the pain was intensified by their treatment. They are still causing additional pain by not having ashes done correctly or even getting the death certificates printed. Save yourself the additional pain and DON't GO HERE!!!

samantha ladd

They are very caring and helpful. They even let me see my daughter when I couldn't bring myself to see her in the hospital. They gave me comfort during this difficult time and I thankful that I gave them a chance.

Megan Hyslop

If you are looking for professional, competent, and compassionate assistance in planning services for a loved one, I urge you to look elsewhere. The staff at this funeral home are negligent, at best, and arguably border on extortion at the worst. During the worst time of their lives, I recently watched my friend's family be repeatedly disrespected and taken advantage of by this shameful business. Their "assistance" included, missed deadlines, coarse, delayed, and inconsiderate communication, and a complete lack of empathy -- all to the tune of additional expenses to the family. As an example, when we arrived for the service (after many days of 'preparation' and communication), the staff hadn't any idea who the family members of the decedent were, failed to have the decedent available for the service as planned, and tersely barked out commands to "get in the room" to everyone present. Also, as the staff seems far more concerned with responding to negative reviews online than dealing respectfully with their paying clients, I hope it's clear to anyone considering hiring these charlatans to seek assistance elsewhere.

Drue Kraft

The Cappadona Funeral Home was very respectful and dignified the death of my uncle in a professional way. I recommend going here for any needs for your family in order to receive the proper respect that you deserve. 10/10.

Benjamin Chase

Absolute vultures. STAY AWAY. Some of the most unpleasant people I have ever met. Absolutely rude and showed no sympathy for the family at all. They just want your money.

Fernando Lopez

I am very happy with the outstanding service of this place. Bobby was so compassionate and accommodating. Thank you.

Mindy Kashner

Cappadona Funeral Home was amazing. When I first called Bobby and explained my families situation, he was nothing but compassionate. He made time for us when we were available given everything that we had to get together. I could write a book on how great Cappadona and Bobby were with us. When Bobby said he would get back to us, he did almost immediately. Bobby had grace, mercy and understanding but most of all empathy and compassion with us. He is definitely the right person for his position. We dealt mostly with Bobby, however everyone else that we spoke with were just as amazing. Thank you Bobby and Cappadona for making a really bad situation as well as it could have been. We will for sure recommend you to anyone who finds themselves in need of a funeral home.

Alexis Sanchez

Hands down the WORST experience with a funeral home. They kicked family out of their viewing time, was extremely rude to people attending the celebration of life service, didn't offer all of their services to alleviate the grieving parents, messed up the separation of the ashes, messed up the death certificates. It has been an absolute nightmare watching our friends continue to hurt.

Brad Eggspuehler

Carla was truly kind and compassionate in our time of need. She and Cappadona could not have been more helpful with no pressure about anything. Our family has worked with Cappadona for over forty years and still appreciate their services today!

Jeff Baker

Front Range crematory services/ Cappadonna are liars, they lied to us about when our mother would be there, they lied to us about when the M.E. had signed the death certificate, which in turn they also lied about when she had been creamated. They were 7 days behind on there promised delivery date. They will cause problems within your family during this time, all in an attempt for more money... Don't use this place in your difficult time... You have been warned! Photos of this place will also be coming.

J M

This funeral home is a joke. They are salesmen that feed off of grieving people & they know how to work off of ur sorrow to make u ovr spend on there ovr priced cheap looking arranged flowers, there over priced urns & necklaces that they purchased cheap on the internet, there small old over used casket that they think any person of any weight or height will fit in. They dn’t genuinely care abt people & the loved 1’s we’v lost they jst know the right things to say. If u go in there with a calm & clear mind u will see all the red flags. They ruined, overcharged, humiliated my loved one & embarressd our family & friends. A few horrid details: is they put dark mauve lipstick on my husband to make it appear as if he had thicker lips to compensate for the dreadful job of how they sealed his mouth. 2nd: We gave them a music CD to play for the funeral of his favorite songs & they played there own songs, which were irish songs, when we r not irish. 3rd: they only had 1 size casket for the showing & shoved him in this tiny casket of a person who is 6ft & a wide brawny build. Please save ur money & time. Dn’t get hearbroken more, that they dn’t do anything that cater to ur loved 1’s & u realize later that u’v over spent on things that weren’t for ur loved 1, but for what they influenced u to buy. If ur loved 1 has passed & ur jst a mess & u’v chosen this place despite of what I’v sd of my horrid experience, then please take some1 with u that is clear minded & have them help u make the right choices so u dnt’t end with regret & anger with these kinds of monsters & there tactics.

Chris P

Bobby made a difficult time easier, he was sympathetic and understanding . We did not feel pressured, and they did everything they said they were going to do, and stayed in communication. Hope you don't have to go, but if you do we recommend this establishment.

Beth Davis

Compassionate and kind to my family.

Thomas Alexander

If I could leave a zero i would. If this is someones first time walking in your funeral home we shouldn't be greeted with such off the bat arrogance. Have you not heard first impressions are everything? Word of mouth makes and breaks businesses in today's world. Whoever the guy was working July 18th 2019 is who you can thank for not having my business. Unbelievable.

Karla Bates

I work at Cappadona Funeral Home and have for many years now. It is disheartening to us to hear any time a family walks away from us feeling as if we didn’t give are all. We care deeply and personally that we are both professional and compassionate in what we do. We read our reviews regularly and if appropriate make changes as needed. It is wonderful to see a lot of our families happy with our service and the feedback positive. However the negative feedback is also just as important for us to grow and learn as a company. All funeral home workers know that the last place anyone wants to be is with us at work, because we ourselves have been there. At Cappadona’s we make it a policy not to exchange online with our families directly but please know that we do appreciate all feedback and will personally respond to positive or negative feedback privately. We look forward to a successful future of serving our families with professional compassion. ❤️

K C

Not one person that I dealt with at this funeral home offered condolences for our stillborn son. No one said I'm sorry or anything and the lady kept referring to the baby and I had to ask her to call him by his name. I was shocked and wrote what had happened in their survey but no one reached out or seemed to care that the funeral home reps and those working with bereaved families have so little compassion. Also, other funeral homes in the area will not charge you for cremation services for a stillborn, but Cappadona sure did.

Kloe Moore

Great staff!!

Gennisa w

Bobby was the funeral directed to help us. He was wonderful and it was very easy to help my sister make arrangements for her son's funeral very understanding and didn't throw the money talk around like that's what it was all about. My sister got her son's ashes before we even made a payment. I told him to talk to me about money and not them and has respected my wishes. It is affordable and a very nice place. I would recommend this funeral home to everyone. I work with funeral homes as my job I escort funerals and I love the funeral homes I work with in Denver and this one is right up there with the ones I work with. They care. Very easy to work with, helpful, sympathetic, just all around amazing. I would use this funeral home again. Soo if your looking for something affordable and all around amazing this is the funeral home for you. AMAZING, AMAZING, AMAZING. 10 STARS OUT OF 10 ALL AROUND. THANK YOU BOBBY AND ALL THE OTHER STAFF THAT HELPED US WITH OUR LOSS OF MY SWEET NEPHEW MY SISTERS BABY BOY.

Hailey Lummis

The Cappadona funeral home is a fantastic funeral home all the employees are very generous and kind hearted, the owners are the most amazing people and they are so sweet.

Julie Skufca

Never in my life would I think to bury a child. My world was turned upside down when I lost my baby at one month old. I don't remember much of those days. I do know I didn't have to take care of anything. Paula Cappadona made the arrangements for our church. Which was held in the beautiful stone chapel at First Church of the Nazarene. The pastor's were notified and a beautiful service was held for a princess. We also found her resting spot at Evergreen. For which we just had to show up and pick. Recently we lost my brother. At the tender age of 35. Mr. Bobby Griffin was waiting for him at the airport. He made my brother look amazing for his day. His funeral was right before Christmas. Who would ever think to have a service for your loved one two days before Christmas? Our family flooded the mortuary, the lobby and halls. There was no time limit for our grieving the night of his viewing. Mr. Griffin did not push us out. He sat in the back with me as I wept. The day of his service the church was ready for Christmas service they set up 500 seats. My brothers funeral filled almost all those seats. Around 400 people came to pay their respect. It's hard enough processing the unexpected loss of your loved ones. Especially when it's your first child or your brother who goes to the Bahamas on a cruise ship. I do know that every step of the way was guided by Mrs. Cappadona and Mr. Griffin with compassion and knowledge. I trust them. I thank them everyday. Sincerely, Julie Skufca

shelby Taylor

Amazing customer service!