I am happy to be aware of Undertaking LA. Susana helped me every step of the way, would do phone calls and e-mail me with any new updates, or be very patient as I navigated this whole process after my dad had passed away. She was very empathetic, but professional. My entire experience felt very sincere, and not trying to make me feel so sad that I needed to spend x amount of money we don’t have, in order to honor my father. The crematorium in San Bernadino, All Caring Cremations, seemed daunting on the outside- but once we entered, the employee had such a warm and kind-hearted vibe as we picked up my father’s remains Christmas Eve morning. I asked Susana from Undertaking LA to see if they could also save some of my father’s hair for mourning jewelry, and the crematorium had done so! Which made me very happy and it was a beautiful feeling to see a piece of him like that again.
Also- I did research surrounding funeral services in my same city before contacting Undertaking LA. The cost for simple cremations at about 3 different sites was $1,200-1,600. They would act like they were doing me a service by saying that price included transportation and everything necessary, even though that appeared to be the case everywhere (the exact same services Undertaking LA offers, but at double or almost triple the price). Despite grieving- they still were acting like a car salesman who was throwing in a pine-scented air freshener for ‘free’, just for me, because they “care” or something.