Reviews of Oakdale Mortuary (Mortuary)

Omar Jr Hernandez

The after hours number is useless

Jean Kang

I called 3 times regarding maintenance issue. The headstone was sinking low and called to request to have it raised and be leveled with the ground. First time I called, I was told about 1-2 weeks and that I would receive a call back. Nothing so I called 3 weeks later. A different person, Lynn, answered and said no request can be found and reasoned that rain will delay the work. I understand that with the rain, doing the work is meaningless but I called way before the rain started. I wanted her to check and see if it was even addressed and again, I got rain as an excuse. She said she would call me back once job is done. Waited another month, called back. A different person, Lupe, answered the phone. Again, citing rain as an excuse. We did not have rain every single day for the past month, month and a half so I was not listening to rain excuse anymore. She looked for my previous request since I mentioned this is my 3rd time calling. I asked if there is a way of checking if the work was even done since the request was made more than a month ago. She said she couldn't find the request at all and took my information all over again. I said what??? and then she retracted and said the request is there and that she will follow up. Rain excuse, again. The request was made WAY BEFORE rain started and we did not have rain every day! Same answers; I will put in the request, will call you when the job is done, and rain will delay the job. Both girls were very indifferent, almost bothered that I called, just-wanted to-get-off the phone and let-someone-else-take-this, attitude. I will have to wait again and see if anyone will ever call me back. I am going to wait a good 1-2 weeks after the rain so I don't get the rain excuse again. update* 3/26/2019 It has been more than a month and still no response. I have below a location manager leaving me a message asking me to call. No, you have my name, you have my contact info, YOU call me when the job is done. Please do not leave a generic message asking me to call without your name. If whoever answered my previous 3 calls actually took down the info and kept the record, all my contact info should be with you. The waiting continues...and they cannot give me rain excuse anymore. The rain stopped LONG time ago.

Mike Salinas

Thank you Oakdale for the support and good care we experienced throughout this process of losing a loved one. I want to give a special thanks to Maricela, Cordero & Mario who are not only wonderful people but also sympathetic and kind. Best to you all. Mike Salinas

Anabelle Figueroa

Marisela, thank you for making the most difficult and saddest days of our families lives a little easier to handle. We would be lost, but you showed us compassion, patience, and understanding throughtout the process of losing our dad, grandfather, husband, and amigo. Thank you everyone at Oakdale for bringing us peace and comfort during the loss of our beloved father. Figueroa Family.

Isabel Espinosa

Our Family buried my father in 2005 and Oakdale gave our family great customer service. My mother paid for all her arrangements to be buried with our father when the time came for her. A week ago, we buried our mother and the customers service was awful. I will only visit my parents at Oakdale Mortuary and will not recommend or be buried there. I would not want my love ones too encounter the rudeness and unsupported staff at Oakdale Mortuary.

Aracely Rocha

Well kept, peaceful wonderful view of the mountains.

Yvonne Guzman-Gonzalez

We thought handling my mom’s funeral was going to be difficult. My sisters and I were so happy to learn that our mom pre-arranged her services at Oakdale Memorial as well as her resting site. The process was seamlessly well done. We were impressed by the exceptional customer service that was provided by the Oakdale Director and staff. They took such great care of all our requests and made our family feel genuinely cared for. Thank you, Oakdale Memorial.

Joshua aguilar

What a beauty foul place kick background.

Leo Rodriguez

I dealt with Mary and didn't appreciate the service I received at this place Mary just seems money hungry trying to rush appointments she's unprofessional in my opinion doesn't really inform you right with information wish I didn't bury mom here

Sister Robinson

I have had the best experience possible with a funeral and mortuary. Martha gave me great care in purchasing a pre-need service and then Kris took us through the process of using our purchase and she advised us and also made arrangements for us to move the gravesite, which was much better because I could see my parents gravesite. She is the best in taking you through when the process could be difficult because the loss. I like Oakdale cemetery, beautiful grounds and also the care they provide.

Itsuki Motoko

Its very sad and scary to find out and read this comments from this poor people. Just to think about it whats going to happen when I and my spouse die? I will write a letter how and what to do for my children. And with a lawyer. I have a friend that is a lawyer .. Okdale and to think they are good people they will Think of helping you but no! They keep your money and kick you butt out.. of course they don't want to talk to you once they got your cash you are a ghost to them, you don't exist ..

debbie coffey

The head stones need to be kept up with trimming.

John J. Sanchez

All my friends and family are buried there. Soon I will be as well.

cubncad .

The folks at Oakdale Mortuary are a bunch of compassionate and understanding folks I have ever met when it comes to this type of tragedy in someone's life. When it comes to taking care of your loved one during this terrible time, I would highly recommend Oakdale Mortuary. Sincerely, Carlos Delgado

Annie Panda

My mon is buried her. I visit at least once a month, and every time I do someone wants to sell me a package of funeral services. I would like to visit and not be bothered. Otherwise Oakdale Memorial is a peaceful and clean place to visit. Liam took good care of my family when we needed it most. Thanks.

Mzpatty N626

maintence crew..is awful esp thomas hes rude and all of.a sudden.windmillz,fake.flowrers & ballons or crosses bug.him beware of this thomas dude..he will throw away all your loved ones things esp hes short staff memebers so basically he gets paid to walk.arouind n throw.away your loved.ones belongings..somebody needs to put a.stop to.this..please check your employees...n let them know this aint walmart...its a cementry .so please respect us..!!!! beware of this place..

Juan Castro

My Grandmother was buried in Oakdale Memorial Park. When we went to visit on July 4th, 2016 we had the displeasure of being approached by Vultures that are hired by Dignity to prey on grieving visitors and try to take advantage of them. It is not only infuriating, but most distasteful to use this kind of tactics at a cemetery. Please beware of these people at the Cemetery hovering over the spanish speaking community. They do that because immigrant non-english speaking people are vulnerable populations to many companies that use this and other similar tactics.

Beverly Capone

My beloved husband I’d buried here since 2004. Maintenance has ALWAYS been an issue. Even though you pay for it in the Contract. I always have to take a shovel a dig to find the flower vase. Trim around his headstone. Always makes me even sadder when I see it in that condition. Just so wrong.

Julie B

Thank you for your compassion!!!!

Amanda Valenzuela

I am happy to live near this cementary and be able to participate in the cultural events they host that celebrate our latino community and its traditions.

Brian Sanchez

Awesome service very happy thank you

Isabel Cruz

I read enough bad reviews but I beg to differ. I'm here to say that I visited enough cemeteries to let you know that is one of the best so far. Better still than Forest Lawn, which WAS my 1st choice. People do grieve differently and there is no wrong way in doing it. I love this place because it brings me peace and its super clean!

tonya lee

my grandma and grandpa are buried here.so is a sister and a friend.i too have a plot here.6 spaces down from my grandparents.but i have changed my mind.i now want to be cremated and go in the ocean in a salt urn with my daddy.i feel like he is alone in there and i should go with him.i like Oakdale cemetary and hope that i dont have any problems selling my plot and buying the salt urn.thank you oakdale for keeping my families remains safe♡

Mark Hauger

Very well maintained.

Monica Rodriguez

How is it possible that on the day my family and I receive tragic news, I contact Oakdale mortuary and provide all the info necessary. The first being that we have a loved one buried there and would like to know if possible to bury his son with him. MARY MACIAS said they researched found the father info and that yes it would be possible. I called more than once just to be sure. I even went in person and again I was told YES by MARY MACIAS. I was being Rushed and informed to set an appointment and when your dealing with so much the last thing you want is a Rude person. Now, three days before everything is set for the Funeral. We are being informed that we can not bury the son with his father. Instead of taking responsibility of this HUGE error you are stating I misunderstood? No, I didn't misunderstand you FAILED to do your job. That is very clear. We need a resolution for this NOW and to abide by the promise set forth by MARY MACIAS.

Marcella Nelson

Everyone was very helpful and answered any questions our family had. At Oakdale you are a real person and not just a number. If you want excellent service you should go here. They really take care of you and your loved one.

Deborah Pruden

Jazmine was organized and lovely when we planned how the funeral day would unfold. On the day of the service, Mario was exceptional. He knew what we didn't know and helped us in every way. Thank you Oakdale for making the saddest of days, a loving tribute to my mother.

Juan Barcenas

Good moms resting in peace sad to say miss her alot...diz so kalled doughters think there da owners of wat my mom left

Bryan Negron

I went there for my cousins service and funeral and both were really nice

Minerva Gutierrez

The staff at Oakdale Mortuary were all wonderful and understanding! Everything was very organized for my mom's services.

Ixblanca Riv

I had a horrible experience at Oakdale Memorial Park with one of their security guards, I was insulted in front of my mother and daughter while visiting my Grandmother that is buried there since 1992. The security guard question me why and what I was doing there during a catholic celebration and why was I wearing a star of david, I was there visiting on 11/02/13 dia de los muertos, I come from a multi- cultural family and I don't need to advertise my part of jewish heritage. the security guard was rude and ignorant, she acted like a nazi cop. I was planning to buy 2 spaces to be near my love one but after this horrible and unacceptable experience I change my mind. Thanks Oakdale Memorial Park for your Anti-Semitism.

Alicia Rodriguez

The reason that my experience with Oakdale was very positive was because my dad made it possible I lost my father on June 9 and Oak Dale has been there for us ever since and will continue to I want to thank Juan Velasco for everything that he did the way he handled my dad’s final wishes and all the gifts for the funeral or very beautiful

Kim LaFond-Cook

They were very helpful in finding a friend that didn't have a headstone yet

Daniel CAZARES

This is my where I am going to wind up

Susie Cox

I have several family members buried at Oakdale, and always felt it was a place to sit quietly, think and pray for those I'd lost. However, in viewing some of the photos on this website, it looks more like a flea market than a cemetery. In years past when I lived in California and visited the cemetery, loud music and celebrating could sometimes be heard by others visiting. I realize that people grieve differently, but a cemetery should be a place for quiet reflection, and visitors should show respect and dignity.

Doug Schmidt

Very pleasant and high standard of professional quality standards...

Fabian Velasquez

Everything was running really smooth !! With the help of everybody made the services thank you

elizabeth taylor

My Dear Dad is there RIP dad

Michael Meehan

Beautiful and peaceful place to lay your loved ones to rest. The grounds are beautiful overall and I especially liked the old stately oak trees located around their property.

Kimmy E

My mother devastatingly passed away and we were lost as to what to do at that vulnerable time. My cousin suggested Oakdale and I'm very happy he did. Casey was very helpful and guided us through everything. We were not upsold anything which is nice when you're living one of your worst days. From that first meeting through receiving my mom's ashes to even afterwards Oakdale was there for us. Thank you for your service and compassion. My family and I truly appreciated it.

Maria Rivas

Oakdale Mortuary made my Dad's services from start to finish so easy and comforting. Everything was taken care of and they were always available at any time for questions before, during and after the services. They made it so loving and caring for all my family and friends.

Lisa Cash Rausch

Juan was very helpful and patient with us during our difficult time. Thank you for your kindness.

JILL PERSIP

Always appropriate at your time of need

Daniel Lozano

No comments

Carlos Mitra

Everyone that works here is so darn rude..they hate there jobs n it shows it just the way they speak to you..I mean that's fine if you work at walmart.after they take your $$$$ they don't really care what issue you have,,..it's like suck it up n deal with getting mistreated...and let's not even go there with the maintence crew..they throw everything away away ballons,windmills,angels,crosses,fake flowers..but yet he only throws away certain people's will your loved one be the pick of the week???..Iguess u will have to see..think twice about this place..you have an issue that's your problem they dnt seem to care if you lost a love one awful place...I tell you..instead of throwing away people's loved ones flowers,etc,,freaking do your job n clean up the trash ..on the ground trim the brushes..before you start throwing away our loved ones things..if you wanna deal with cold hearted people then this place is for you wisshould I never settled for this place

John Patrick Collier Jr

Day by day by day by day -- ' I love you, I'm in love with you ' 12 9 2018 739pm pst

Steve Dettmar

These people don't care enough to return a phone call or an email I would go elsewhere.

Timothy Macias

Arron Stewart has been the biggest help he's gone out of his way when he dosnt have to to make sure these hard times are less stressful....i just lost my wife....and am heartbroken he's helped me in every way to make it affordable to bury my wife with still trying to give the most as far as services and what they offer if u ever need help God forbid anybody in the situation...arron and this place is the best in everyway

Alicia A

I’ve come here for almost 13 years and it’s okay. However, the one time we actually go into the office, after one of our visits the customer service is terrible. My mom has been through multiple surgeries & has medical issues that make it difficult for her to use a portable bathroom & she sometimes has random urgencies. It’s been a terrible struggle for her & she doesn’t like going places for that reason, she feels like a burden & is greatly embarrassed, but she finally decided to come visit her parents after a long while. Unfortunately, one of her urgencies occurred; she was stuck on the toilet. The lady informs me that they are closed, I inform my mother, & she informs me that she is having a difficult time. She is frustrated & embarrassed, so I ask if she would like me to inform the woman of her medical issue, she says yes. So I go out to tell the woman my mother has medical issues & is having difficulty in the restroom, and the woman gives me attitude. I understand we all want to go home as soon as the office hours say to close. However, sometimes things happen, and being that this is supposed to be a comforting place we trust considering this is where our loved ones’ remains are kept, I would expect a little more understanding, but instead the woman responds with attitude “okay? What do you want me to do? I need to turn on my security system that’s why I told you we are closed.” Again I understand we all have business hours for a reason, but again sometimes stuff happens that is out of anyone’s control. I did not appreciate her tone at all. We’ve always made sure to follow the rules of this cemetery & we have multiple family members here. Not only should we respect the dead, but also respect the living and have a little more consideration.

A Google User

It was a rough beginning, but Mary straightened out everything. Mary was efficient, compassionate & organized. The Manager was also very cooperative & caring. It all ended well & the service was beautiful.

emanuel rojero

Peaceful place

Sandra Alarcon

My mothers services were very nice and when they did my fathers they were so disorgainized and what we had paid for was all wrong considering we are grieveing they should have done a better job in helping us honor the memory of my father

bob exnuke wilson

Very difficult to obtain information about existing family plots. Uncooperative agents that do not answer requests. They seem more interested in trying to market than to fulfill their goals. Grounds are maintainrd acceptable. But the front office has problems.

Joanna Santos

My mom is burried here

Belen Dorantes

Very friendly staff, especially Lilly. If you ever need their services ask for her, Lilly cuevas. Sie went beyond the call of duty.

Raquel McTarsney

One day we meet in Heaven,!!

Janet Flores

We are very pleased with Oakdale Memorial Park and mortuary. The process from beginning to end was a great experience. All the staff was very helpful. Aaron has been a great family counselor by answering all of our questions. Bill was our service director and he was very helpful. Bill and his team did not rush us out. Yesterday was our burial and Allison was a great help. The entire team at Oakdale Memorial Park were great. I am glad we chose Oakdale Memorial Park and I highly recommend this place.

Julio Miranda

Am very happy with the service.

Sonia Ortiz

Not yet my family member yes pass thank.

Karen Nugent

Ok for the funeral, it's been 7 months and still no headstone. They keep saying end of month. They didn't order for 4 months then they ordered the wrong name, now I am told another month after it was supposed to be set several days ago.

Heidi Alder

Kris at Oakdale was wonderful with my Dad and I. She was very tentative and even came in on her day off to finish up with us. Thank you.

Nelly Guardado

The services were good tonight. What turned it around was my negative experience with the night security guard. It was dark so I couldbt see his name. I had an emergency, so I had to leave. I came back to pick up my mom. I arrived 5 mins till 9pm. The security guard was very rude I explained i just had to pick someone up. I was very nice to him. He tells me I cant go in. Then he tells me with an attitude, "YOU HAVE A PROBLEM"!. What kind of rudeness and treatment is this. At the end of the day, they represent your company or business. What does this say about your business. People are in mourning, in pain. Paying over 10,000 for your services. So people like this can walk all over you. When you are in mourning and in pain. Hire people that have a heart, that have patients and love their job. Thousands of dollars are at risk. You think I would recommend people. Then my mom had to come by herself in the dark. He then has tge nerve to tell her to watch out for the plants. This was such an uncalled experience. Have better lightning at night. The security was worried about the plants. What if my mom would have fallen. At the end of the day, this experience shows me your company cares about making money, not about the people. You should train people better.

Manuel S Jimenez

Manuel rest in pice

nancy escobedo

My grandparents both sets and my father with various other relatives are here. This is the first time I've ever made funeral arrangements. I was surprised that everything went very smoothly. Everyone was always very accommodating. Would highly recommend Oakdale. Very clean cemetery. Beautiful views of the mountains. Thank you Oakdale for all your assistance.

Grace Garner

During our sadness time, Maricela did an excellent job helping us through the process. She patiently went step by step to explain the choices we could consider. Briana and Mr. Bill did an excellent job to set up, run our program, and move the crowd for our memorial service. Thank you Oakdale team for your professional services.

Oscar Sanchez

The staff at Oakldale Mortuary are very helpful and kind. If one does not know where to start they will guide you all the way. Thanks Oakdale.

Alice Allen

Very nice and polite staff, very helpful and know they best in planning the funeral, very understanding in that hard time for the family. Liliana Cuevas was very professional in her job, felt like she was our family when she help to organize a funeral for my sister-in-law Emma L. Williamson in that short time, explaining every details funeral process and answered all questions for everybody in the family. She made sure that job is complete even it takes extra of her time. It is good that Oakdale Mortuary in Glendora, Ca have professional employee like Liliana Cuevas that understand situation in that hard moment for the family. Sincerely, Alice Allen family.

Rosa Hernandez

Nice people. Very caring

Heidi Lopez

My little sister and grandmother are buried here. We had Letisia Hernandez help us this past December with my grandmother's arrangements, and she was great. Letisia was professional and caring. She made us feel like she was making the arrangements for her own family member. Letisia displays the true meaning of customer care and service. My family and I appreciate all she has done, and we would highly highly recommend her for your burial arrangements and services. Thank you Oakdale for hiring such an and wonderful person such as Letisia Hernandez.

Leslie Crews

My dad was cremated there 2yrs ago and during this very difficult time Oakdale was very kind and helpful. Love going there as it is always peaceful and calming. It is nice to see how they decorate for the holidays. It has never bothered me to see or hear music. If that is what that family wants for their loved one then we need to respect that. Thank you for taking care of us at that time!

Mandy Ramos

Is there any way to give negative stars? My family and I had the worst experience possibly ever. As we congregated to mourn my Uncle Bert Tavarez, at his wake, my family noticed something was wrong. Something VERY wrong. Another man, by the name of Antonio Perez was dressed in my Uncle's suit, and brought out to us. Yes-this place BROUGHT OUT THE WRONG BODY TO MY FAMILY. AND DRESSED HIM IN MY UNCLE'S FINAL RESTING PLACE SUIT. Disgusting. Appalling. Unforgivable. To err is human-but this is NOT something that should have a team of people make such a huge and deafening mistake. This cannot be over-looked. Please-if you love your family member that has passed-don't bring them here. From all the reviews I've read already-they are shady-to say the least. I'm glad my Uncle was finally located...but that SHOULD NOT be something to be concerned about when you're already in mourning. Shame on whoever runs this place. Please...don't bring your loved ones within a mile of this place. My family is livid...our anger is justified. We won't get over this for awhile. Nor should we.

Joetoledo Toledo

I know it's a good place to be,/《♢MOMS 》\ HERE DEAR MAMA here

Cathy Kelley

Oakdale assisted us in 1978 when my father passed away, again in 2008 when my brother in law passed away, in October of 2017 when my mother passed away and most recently 2 weeks ago when my sister passed away very suddenly and unexpectedly. They made me feel like I was not alone, and made handling the arrangements very easy. Mary was so very kind and supportive and knowledgeable. I would like to express a heartfelt Thank You to Mary and Oakdale.

Mendy Branam

I just have to say, Jazmine is amazing. The whole grieving process is awful. I wouldn't wish that on anyone. We were dreading our appt to make final arrangements for our mom. Jazmine was warm, and so very helpful. Thank you so much for having such a big heart.

Mario Guevara

They need to make sure the flower recepticals are turned over so we don't need to dig the grass out.

Stephen Behringer

The employees of this mortuary were so kind and thoughtful, I cannot say enough about how they made a very sad and difficult service so much easier. For the Funeral Director to the grounds staff, all very polite and professional. When you are hurting and very sad, a kind word often helps...they had many kind words. Thank you!

Bob Eastwood

The grounds are nicely cared for.

Catherine Lyle

peaceful and well kept