Reviews of Eternal Hills Memorial Park, Mortuary and Crematory (Mortuary)

Matthew Plyler

A really nice place for a funeral, both family and friends are buried here. My wife and I will be too when it is our time.

Beverly Smith-Williams

Jason Garcia and the staff were friendly, compassionate, thoughtful, and very professional in assisting me with the funeral services for my son. Not once did they make me or my family feel like it was about how much money they can make for the company. Our feelings and emotions were always considered. My family was extremely pleased with the service. Thank you, Beverly W. and Ophelia S.

Josh Blanc

We lost our 2 year old and Eternal Hill really made us feel at home. They went above and beyond to help us through this tragic time in our life. Thank you Eternal Hills

Venus Tygart

Eternal Hills did a fabulous job from start to finish in assisting us with our dad's funeral arrangements. I can't thank Jason Garcia enough in assisting me understand in detail everything in the funeral package that i was signing up for our dad; i am impressed with Bertha Flores's personal assistance in finalizing our contract and ensuring everything went as beautiful and as planned. Bertha and Jason were extremely kind and compassionate and were ALWAYS there whenever we needed to reach out to them. My family and i would also like to extend our sincere appreciation to Nicole who was our go to person at the start, and also to Michelle and Shanon who were everything we could have asked for during the vigil and Church ceremony at St Margaret. THANK YOU ETERNAL HILLS....everything went just as perfectly as our family envisioned it. Our sincerest appreciation!

maria santos

Would like to thank the staff for always taking care of thing and a special thank you to Leo .. Thank you for all you do

Psychedelic Cheez-It

We were trying to decide on what to put on my great grandmas tombstone. We had to choose between two quotes. We chose one of the two and they put the one we decided not to choose on her stone instead. just thought yall should know that

Margarita Tamayo

Nicole was very helpful regarding my needs.

Chuck Sherman

I would give it a grade C at best. My parents and maternal grandparents are all here. Visited two years ago and had difficulty finding my grandparents' markers under the grass (it was so thick and untrimmed). We complained to the manager's office. This year and last, visited on Memorial day - the grass is better kept at least, and was fairly well trimmed around the markers. The Boy Scouts were handing out flags and luminaries for Memorial day.

Hugh Atkins

I can't say enough good things about the care my family received while arranging for my mother's funeral. Starting with funeral arranger Megan Griffin who made the process so easy and relaxed. She made us feel as if a family member was helping us with all the details. Funeral director Danny Collins made sure that every aspect of the viewing, transport to the cemetery and conduct of the graveside service was done with dignity, respect and love. Megan and Danny are total professionals whose sincerity and humanity comforted us at this difficult time.

Bryanne Salazar

My dear friends had the unimaginable experience of having to deal with the death of their adult daughter. Initially, they were planning on going to Oceanside Mortuary, but after talking with the funeral manager over the phone for three days (myself and the mom both spoke with him) they were treated terribly. My friend decided to call Eternal Hills and was given STELLAR customer service. The woman who took their call welcomed them to walk in and then carefully went over all of their options, making this painful experience just a little easier to bear. No one wants to deal with the death of a loved one. But, if you find yourself in this unfortunate place, this mortuary is the place to call. Important note: Eternal Hills has their own on-site crematorium. We learned through this experience that not all mortuaries do and will ship loved ones' remains to outside facilities, along with other bodies. That may be OK for some, but for my friend (and me), that isn't.

Jr Wall

This place is amazing! The staff and management are superb and sensative to the situation. They made us feel at home and set up a special room for all of us to reminisce and share stories of my brother. They provided plenty of tables and chairs when we served food. If I could give them 6 stars I would.

Thomas Donnellan

The staff was compassionate and helpful throughout our difficult time.

Terry Curtis

Bertha Flores helped us through the loss of our son. Her professional, caring manner impressed us. We very much appreciate all the support.

Mark Edmonds

I could not have been more pleased with the service I received and the care that was given to detail by the representative Roberto .

Janet Yumen

My experiences with Eternal Hills Memorial Park have only been positive. Everyone was so very helpful, professional and sympathetic - throughout the entire process of using their services.

Walter Macalma

For those of us who have large families and many loved one’s visiting Cemeteries can be difficult, but with the proper support you can get through the difficult times. Although I have not buried anyone personally I have lost friends who have been buried here. Having lived in Oceanside most of my life I’ve literally driven by here thousands if not tens of thousands of times and it’s to the point where I sometimes forget to genuflect the sign of the cross because I’m Catholic with each drive or walk by. It’s a sprawling estate with green grass even in drought and hot summers it’s generally much better than most in terms of aesthetics. The parking lot is kind of on the small size and generally overflows onto the street and neighboring school and surrounding neighborhoods so for the especially loved consider this. The hall where most services are held is also quite small and I’ve seen many standing room only events. It has good acoustics for services, sermons and speakers. It’s a solemn place with placid and calming aesthetics to bring comfort. The staff is helpful, considerate, understanding, classy and gracious with everyone they encounter because they know how hard coming here can be. As morbid as it sounds I’m one of the few in my groups of friends who was born here, but I’ll probably die here and it would be an honor to do so here, unless I decide to get cremated and have my ashes spread somewhere.

Zed Ryan

My wife and i lost our first daughter Kaylee, about 9 ago. We were totally destroyed. We had some help from a group of close friends that found eternal hills for a final resting place for Kaylee. The service was beautiful, the staff was very sympathetic and helpful, they were quick in installing Kaylee's plate, and they have been doing a great job on the upkeep. I apologize if this review is a bit jumbled. I still can't seem to talk about Kaylee without completely falling apart. If you have lost someone dear to you eternal hills is a place to let themrest.

gaming with david

Amazing service and it was just overall a great way they helped prepare the whole ceremony

Marlen Flores

I LOVED the burial service for my cousin Cecilia “Cece” Casares, IT WAS ALL PERFECT!!

Sylvia Lopez

My oldest son passed away on 1/1/2017 a mother's worse nightmare,however in the midst of chaos Eternal hills helped our family get through the toughest week of planning easier,their compassion and warmth,their service and priority to meet your needs is exceptional everyone their is kind caring and eager to help I never received less than 100% satisfaction everyone there had a smile on their face and always showed me respect and love, my counselors Joe ontiveros and Kelly H. Did above and beyond to make sure my son had a wonderful place to rest , I will always be thankful and will keep saying it one of the best aces ever to lay to rest in a time of departure. God is good to have guided me here esperanza Tellez helped my mom pre plan for her future and I will be for ever grateful. The entire staff is amazing. Love the Lopez,Gonzalez Family❤

Henry Rodriguez

My family & I were completely satisfied with how my brothers funeral was handled by the Eternal Hills staff & especially grateful for all of Lauren's help & support. We as a family feel that everything was handled both respectfully & professionally. We also feel that my brother was laid to rest with the dignity & grace he deserved. My family's deepest heartfelt thanks go out to all the staff that helped to make it all happen.

Robert Dorsey

Outstanding could not ask for better service my wife is buried there and I will also when my time comes

Zoe Scaggs

After working together with Jacquelyn Lechowicz (at Eternal Hills) in making the final arrangements for my father yesterday, we feel so wonderful today. Jacquelyn is the best! We connected personally and she is so knowledgeable, kind and a true caring professional in her field. Jacquelyn is truly the individual we needed during this time of our lives. As a native local resident of Oceanside, CA, I would love to let everyone know, during their stressful, painful time of need, ask to talk with Jacquelyn Lechowicz, she was totally there for us, and will be there for you! ❤

Sheila Guion

Eternal Hills 100% lives up to its stellar reputation. It’s unwavering commitment to excellence was on full display when my family solicited their services in August of 2019, at the unfortunate and untimely passing of our beloved Ilene Miller-Perdue. From the moment we entered the grounds, we knew we were dealing with professionals. The reserved parking with our family name on the sign told us that we were going to receive individual care and attention — and they didn’t fail to deliver. Communication was spot-on. Every phone call, text message, and/or voicemail was responded to immediately, or as soon as humanly possible, day or night. When we ran into a major glitch that could have set the service back by at least a week (or have it split into two services on different dates), possibly causing some relatives to miss the viewing and return home disappointed. These professionals didn’t flinch, but rearranged everything to accommodate us. For that we’ll always be appreciative of their “unflappable, my pleasure attitude.” We never felt rushed or pressured. They didn’t try to sale us anything or force us into a situation where we would later have buyers remorse. Instead they built a funeral service plan around our specific needs. They were always thoughtful, accommodating, respectful and organized. Clearly, we weren’t the only family they were servicing, but they managed to make us feel as though we were. Thank You Megan (and the rest of the Eternal Hills’ Team). True Professionals!

Joseph Hood

Dealing with these people is a nightmare. Unfortunately we were stuck dealing with them. If you have a choice, don’t use them!

Kurt Djordjevic

I cannot speak for the experiences that other people had with Eternal Hills Cemetery & Mortuary but my experience was a fantastic one. My 20 year old brother had past away without life insurance. As with most people in his age group, life insurance was low on the priority list and my mother did not have a policy on him. I was forced to create a memorial fund for him in an effort to raise money. While I had managed to raise enough money for a cremation, it wasn't enough for a traditional burial. My mother did not want a cremation so this made a solution difficult. To my surprise, Eternal Hills Cemetery and Mortuary donated a spot and wrote off numerous expenses in an effort to get my brother buried. I did not asked them to do it, they offered. They only charged me the amount that I had raised through my fundraising efforts. This company has big hearts and is compassionate. The grounds were beautiful. The staff answered any questions that I had and was attentive. It was far beyond a best case scenario.

Jaime Pereida

Beautiful place

Marilyn Werkema

The staff, especially Kelly Hamas, was wonderful. They were efficient, kindly, patient, and very dignified. Thank you, Eternal Hills.

Janice Preciado

My mom I and I had been talking about preplanning her funeral and wanting to be prepared, because of my dad's death we were so unprepared. We stopped in at Eternal Hills with the intent of only picking up information, within minutes we were in a office talking to two very professional and out of their way courteous gentlemen, Jason Garcia and William Turnbaugh....forever grateful for all your help, its not always easy for people to approach the subject of death and much less preplanning I recommend Eternal Hills that's the place to go, extremely professional answered all our questions and should any other question or concerns arise I know thery we will be there to help.

ann deakers

Matthew was the perfect pairing of knowledge and compassion.

Hector De La Fuente

We had the unfortunate death of my dad and we used Eternal Hills. From the receptionists to Cecilia, Virginia and Julian Garcia helping us every step of the way. They were absolutely amazing from start to finish. They followed-up before and after the burial. My family and I are so happy and we absolutely know we made the right decision by going there. The process can be hard but they made sure it was done right. Thank You!

Vivian Olynger

I find it interesting that you are asking for a review now 10 months since I had my mothers service. At the time the experience was wonderful!

Debbie vogel

Very compassionate caring facility. Everything went perfect from start to finish. I would highly recommend Eternal Hills during a very difficult time for families.

Las Vegas History

I lost my mom to pancreatic cancer on 7/21/15 and went with Eternal Hills based on their excellent reputation, unfortunately I didn’t receive this same level of service and the entire process from start to finish was incredibly unprofessional and made losing her hurt even more than it already did. Things got off to a bad start from the moment we called them to pick up her body, five hours from the time we made contact until the van arrived to pick her up. The problem was the man was alone and because her bedroom door was in a corner she had to be carried out by hand. Since he had nobody to help I had to carry my mother’s corpse nearly dropping her and load her into the van, a horrific experience I will never be able to shake. The next day we went to the mortuary to make arrangement and pay for the cremation. Because Eternal Hills has such a solid reputation I wasn’t angry about their extremely high prices, after all it is my mom and making sure her wishes were met was top priority. The guy helping us with everything was named Don and he did tell me it takes some time to get the permit to cremate the body but I never imagined it would be two weeks that she was kept in the freezer before it was done. I never once received a call from the staff so by the tenth day I feeling frustrated, I called to get answers from Don but he was on vacation that day so I left a message asking him to get me some info. He called the next day and explained my mother was to be cremated the following Tuesday and he promised he would call me the moment her remains were ready for pick up. Tuesday came and went and the phone never rang, then Wednesday passed by and finally on Thursday feeling very upset I called again and Don as usual was not available. By this point I was mad, I felt as though my mother’s body was ignored along with my feelings so I asked to speak with the manager who confirmed my fears… the ashes had been sitting there along with the official death certificates but nobody took the five minutes to call me and let me know. To make matters worse I had explained to Don I was suffering nightmares about her being stuck in their facility but this apparently didn’t mean anything to him. I spent over three grand at Eternal Hills, money I didn’t have to spend but used because I wanted the best for the most important person in my world. I will never forgive myself for taking her to Eternal Hills, they made the darkest and most lonely time of my life so much more painful, they made me feel as though I failed her final wishes and this is something I don’t know how to forgive myself for. If you care about your loved ones remains or expect the mortuary you choose to keep you in the loop of what is happening do yourself a favor and go elsewhere, it can’t be any worse or more expensive than Eternal Hills.

sue ghosh

How can you be closed holidays??? Loved ones need to go on holidays. Shameful.

Doc J Kent

Excessive sales upgrading & attempts by not one, not two but three staff to sell high end expensive floral arrangements & other extremely expensive & well overpriced services at a most vulnerable time for family. Greed not compassion is their primary hallmark & "guiding mission statement" I have as yet to receive promised refund of insurance overpayments. Molly was true lead sales representative but when I didn't buy everything recommended they withdrew their team & simply left it to Michael to get me out of their hair. I ended up with 100+ pamphlets, etc for a service prearranged for 20. Charges for services never rendered, etc. Never would I recommend Eternal hills memorial park to anyone.

Marc Islands

My experience there was good and they treated me and my family with respect and always offered beverages, my mother had passed away and we chose Eternal Hills because my mothers sister was berried there although we couldn't get her a plot next to her sister because the time between their death had been a long time we chose a beautiful spot down a hill under a very nice tree with the good book right above her, the only thing that I could say that was off was when she had her service although we did decide to have the wake and burial the same day only because they offered a slot for us at the end of the day because of time issue this would of been the only thing I would of changed because at the end of the service I wanted to stay and pray awhile and some lady that looked like a men in black character step out and block me then they proceeded to bury her as we walked away, by far not a touching experience but like I said, we chose that slot because of the time factor so some of the blame was on us, my only dispute was that they should of waited a little until we left, out of respect or just don't open the slot, that's it, other than that they help us out tremendously and when I order a headstone for my mother the staff was kind and even gave me options and refereed a rep by the name of Joe and he actually waved some of the cost as to not burden me, and that is what made me give them the 4 stars, Thanks Joe.

Charisse Suarez

Thank you Eternal Hills for your service to our family! We appriciate everything!

Eddie Johnson

I lost my beloved Mother Mary Lou, on 12/28/2015 She kept her cancer to her self so us kids we're not able to be with her comfort her she went alone and I have so much damm guilt anger sadness hurt .....Today 01/18/2016 she will be cremated. I still unable to get a grip on my life. . Mom, I miss you soooooo damm much.... I will be with you soon. Your #1 Son, and your only Son. Eddie E. Johnson II

Debi Tiglio

Eternal Hills was amazing. The staff was so caring and professional...attention to every detail, every step of the way. I can not say enough good things about the staff. We ended up having the Memorial Service and Celebration of life service at their facility. There catering options were great, the food was excellent, the server couldn’t have been more accommodating. They even packed up everything for us and helped carry it to our cars. I highly recommend Eternal Hills.

Eduardo Perry

Cecilia and Virginia were very kind and very helpful. They guide and help us all the way and the service was outstanding

Valerie Clover

Called to see if they had urns specifically for spreading ashes. The gal that answered the phones response "Um I don't know what that is" Me "It's an urn.... For spreading ashes..." Her "I think so...? well you can come see what we have." That was by far the most unprofessional interaction I've had with a business. Especially a funeral home. Wow!!!

Eddie Wall

The entire staff was amazing with the care they took for my father who passed, as well as all of our family and friends that attended the service. The facility set up was beautiful, the flowers selected were very nice and the video they had playing of photos we had provided them was very well done full of all the great memories we had. Eternal Hills took care of everything we needed and made this difficult time much easier to deal with. I am greatful to everyone there.

Hiroko Shishido

The staff was very friendly, informative and helpful but there were a few stressful last minute glitches that might have been avoided. All in all , the experience made the event easier than anticipated.

Barbara Smith

During this very sad time for me, Megan and Jason took care of everything. So very thoughtful and considerate and reassuring. They knew exactly what to do and everything was so very beautiful. Thank you so much. Barbara Smith

Frans Weits

We had a cremation services contract and all went as was expected. No problems what so ever.

Nancy May

From start to finish the services I received at Eternal Hills Oceanside were outstanding. Jason and Mollie worked diligently to ensure all my request were met with satisfaction in a very respectful and caring way. It was a beautiful viewing and graveside service that will fondly be remembered.

Kevin S

My dad passed suddenly at an early age due to a tragic accident. Eternal Hills was exceptionally helpful and very professional. They assigned Molly to help me with everything needed. She was very understanding, was a good listener and very helpful, never pushing a product and always kept our interests in high regard. In a couple circumstances she went out of her way to specifically meet our needs even though it was out of the norm. I interacted with several of the staff, to include Megan and David, who were very sincere and -with Molly- were key in making the whole experience personal and intimate which is very hard to do keeping in mind Eternal Hills is a business where every customer's emotions are very high. I am thankful I chose Eternal Hills to help me through the emotionally hardest point in my life so far, and I would highly recommend them to anyone.

Barbara Rockwell

During our grieving Eternal Hills was so understanding and professional. They were so helpful helping us make decisions during such a difficult time. We can’t thank them enough!

Karen Albarado

Eternal Hills and Kelly Haman were incredible. I felt at ease and Kelly handled everything very professionally. I can't thank her enough.

Patricia Bristow

These are the people you want to have to help you either before or after you reach your expiration date. Nicole was so attentive to my needs and so knowledgeable that it made my experience at Eternal Hills so easy. No pressure, just a very pleasant time.

Martina Boeck

The entire staff was professional, courteous, and sensitive during the entire process. They listened attentively to our needs and worked with our family to meet our desires. They exceeded my expectations. Thank you Eternal Hills for gently guiding us through this process. I have begun recommending you to our friends.

Omar Medina760

Management at this place sucks... My family that is buried there has had there decorations stolen multiple times and management is doing nothing about it. Other people are saying the same thing is happening to them and have also complained but it seems like the people in charge come up with excuses instead of taking action. In just the past month our decorations have been stolen 4x!!!!! For the money they charge at this place they shouldn't have a problem putting a stop to this. They should add cameras or hire a security instead of making excuses when someone complains!

Melaini Peet

The professionalism and compassionate team has made the whole experience of laying a loved one to rest, much more easier to handle.

Elizabeth Gonzalez

Great, compassionate staff. Very nice events and beautiful decorations

Stephanie Fuscher

At such a difficult time in life, loosing a loved one, Eternal Hills was a great help. They were professional, compassionate, helpful, and explained everything, even if asked several times. The chapel was just the right size for everyone wanting to say goodbye. If there was a concern or a change needed it was dealt with promptly. My family and I really appreciate everything they did.