My family was extremely disappointed with the service we received at Roller Chenal for my mother's funeral service. The funeral director was not helpful in preparing the service and left most of the planning up to us. When the funeral started the funeral director was not available, he had left early for the day. The two attendants that were there did not appear to know what how to organize the funeral. The slideshow we had created and given to the funeral director was lost. Close to the end of the visitation, one of the attendants showed up with a disc that he said contained the slideshow, but he could not figure out how to get it to play in the DVD player.
After the funeral, we learned that my mothers ashes were not available. The attendant said that they had not arrived because the death certificate probably wasn't signed and that it could take up to a week. I knew this was a lie because I had already spoken to the medical examiner two days prior to the service. A few days later Roller Chenal called us to tell us the ashes had arrived. When I arrived to pick them up, they were still in the shipping box from company that performed the cremation, the shipping label on the box showed that it did arrive the day of the funeral. We had family in town who were not able to be present when we spread the ashes.
Whenever we asked for help or showed our disappointment, the only answer we got was "we are sorry for your loss." It left us with the impression that they thought our concerns weren't valid because we were grieving. I would not recommend this company to anyone and if I were the owner, I would fire the funeral director and several staff members.