Reviews of Gross Funeral Home (Mortuary)

Rachel Nicklas

Extremely compassionate, caring, and professional in all aspects. A+

Tulsi Patel

Justin and his team are the best! They are very thoughtful, caring, and making things less stressful. Gross is well appointed and has the most beautiful setting in Hot Springs! You won’t regret it.

Ricky Morrow

Unfortunately I had to use Gross Funeral Home twice in 3 months but Justin and the staff took that burden off the family! There were so many things we didn't think about in our times of loss but they were there to walk us through every detail. Such a kind, professional and courteous atmosphere! Thank you Justin for being there in our time of grief and loss. Couldn't imagine doing this without you guys! From the bottom of our hearts, Thank You!

Ivy Sales

Great job, caring employees.

Nunya Biz

Zero negatives to say about them.

Alan Spraggins

Great company, very kind, caring, and thoughtful. Gross is always giving back to the community!

Bill Cochran

Many thanks to a very thoughtful and professional group. Jason took care of our time and needs in a manner that is not common. Thank You for allowing my family to find strength through yours.

Amberly Ylrebma

I was highly disappointed in how my family was treated and more so how unprofessional and uncaring the staff were. Not only did we endure a major loss, but were charged 2,000 dollars all to have my mothers remains given to us-in a plastic container. We were told she would be placed in a “complimentary wooden box”. Not so. The entire process made me feel awful and they were definitely insult to injury.

Elizabeth Grace

Thousands spent on a family funeral planned package that this business didn’t honor. Don’t put yourself (or loved ones) through the hassle of dealing with these people. I have NEVER been to a funeral that didn’t have a police escort to the cemetery!

Katrina Hale

Our dad passed away, and we as a family were completely unprepared... Robynn Sheets was so great with us...she helped us plan out the service at a time where we were devastated and incapable mentally of planning his funeral.She planned everything and made our experience unique and I know my dad would have been proud...Thank you for EVERYTHING!!!!! This was the 3rd time we utilized Gross Funeral Home...my grandmother, my mother and now our father.❤❤❤Thank you!!!!

Kimberly

Excellent service thank u Jason so much

Sherry Caldwell

It's seems odd at first to write a raving review on a place that you last saw your mother's body while other family gave their last physical goodbyes. I can't imagine funeral homes getting many reviews to begin with. It's been four months since my mother passed and I wanted to take the time to express my gratitude for the, dare I say, amazing experience I had with Gross Funeral Home. When I was a kid, I remember a radio ad GFH had that explained how they believed a funeral shouldn't be a mourning of someone's death but rather a celebration of someone's life. In particular, I remember the "sharply bent nine iron" golf club the ad mentioned was displayed at a gentleman’s funeral that although not very good, loved to golf. haha. I walked into GFH last year, many years after this ad, hoping their outlook remained the same, to which, I am thankful, it has. I worked with both Robynn and Katarine throughout my mother's funeral and I can't express how grateful I am for the roll these two individuals graciously took during this process. They were both respectful and patient with my many questions. They knew when to make a joke, when to listen, and when to offer advice. They allowed me to be involved and in control as much as desired. Being as much of a perfectionist as I am, I was surprised at how quickly I became confident in both of them that I was able to let go of the many responsibilities they were fully capable of taking care of. I did not feel rushed and was always given time to approve each step and they quickly made any changes necessary with absolutely no shown hard feelings in return. This was my mother and both Robynn and Katarine made me feel that she was just as important to them as she was to me.

Tammy Dunn- Vanover

What kindness and compassion we've had in working with Justin Nicklas

Cheryl Boehmke

We decided to pre plan our Funeral arrangements and initially went to Gross for two reasons. First, my husband who is a Veteran received an American flag from them when they were giving them to Veterans last year. Second, because they are part of the Dignity network with locations in Arkansas, Florida and Wisconsin which covers the locations we needed to plan for. We had thought through what we wanted and they accommodated our needs.

elisha willis

Gross Funeral home is the absolute best! The employee's there go above and beyond to make sure to make things perfect and to show they truly care! You cannot go wrong by picking Gross Funeral Home!

Lynn Pellegrino

Robyn Sheets, Funeral Director, was the "miracle" God provided to the Pellegrino family to walk us through the Funeral planning process within 24 hours of my father in laws death. She was available to answer our questions, took time to make copies, explained the Veterans benefits and held our trembling hands with the many decisions we needed to make. Robyn and Justin, Administrator, were kind and comforting through the multiple trips and phone calls we made to Gross Funeral Home. I know from my heart, we felt their love at Gus' Catholic Mass with the TAPs(they arranged), the prayer cards & guest book (they provided) along with the beautiful wooden Urn in a green velvet bag and the crucifix which we have as a memory. We would strongly recommend this Funeral Home as your "home away from home! "

Sister Mary Thomas O'Keefe

The funeral for Sister Theresa Dionne was handled with such respect and care. It brought so much consolation to the sisters and friends who were able to participate.

Nancy Lewis

Every single person at Gross Funeral Home who was involved during this difficult time was so helpful, caring, and compassionate. They took the time to focus on me and my family as we made funeral arrangements for my husband. They also were great listeners and wanted to hear about my husband's life and the kind of man he was. They used what they learned to provide the personal touches to his service that were so comforting to his friends and family. Every request was not only met, but exceeded our expectations. We were fortunate to work with Mr. Jason Clenney, who really seemed to bond with our family and he did a beautiful job on my husband's body. Gross has found a gold mine in that young man! My husband had been very ill for a long time, and most everyone agreed that he looked just like he did before he got sick! It was pretty amazing! I have recommended this funeral home to many people and will continue to do so. Of course all of the people attending his service were able to see first-hand the excellence provided.