Reviews of Dial & Dudley Funeral Home (Mortuary)

J MONROE

Dial & Dudley Funeral Home is without a doubt the most unprofessional and incompetent business my family has ever dealt with. And when I refer to "business" I mean it in every sense of the word ("business" to them, nothing more) Little to no effort to accommodate the family's wishes and no compassion. Almost nothing was done the way the family had ask for at the memorial service. The left hand never knew what the right hand was doing at any point and you were always told you had to talk to someone else. No professionalism. Our loved ones remains were handled like they were of no significance to anyone working there and their attitude was passed on to the family. So very hurtful for us but as we were told by one of their staff, " it is no big deal we do it this way all the time!" Maybe not for them but for us it was a deal. A very big deal. There are many more unacceptable detailed incidents, too many to mention. The most beautiful and heart filled celebration of life for our beloved family member's passing was at the cemetery and that was because Dial and Dudley was not involved. Our family would never recommend or use them again under any circumstances. I would not want them to conduct a funeral for one of my pets much less my loved ones. The one star is over rated but it is the lowest I could give and be able to post this. Sincerely Submitted to hopefully spare another family.

Connie Farnam

My words are inadequate to express my great gratitude to Ms Renee, Rev. Darell, and the entire family of Dial and Dudley Funeral Home. I have attended many services there over the years and appreciate the warmth of genuine care, love, and support they share with each family. In our families' several times of loss and grief you were all always outstanding. We felt your great love, your sweet kindness, extreme patience, and awesome generosity. Thank you for showing the Father's love in ALL you do. THANK YOU again with all my heart from my family to yours.

Annie Red

I truly cannot thank them enough for the care and compassion that was shown to my family. They went above and beyond to accommodate us. Also, they made my father look completely at peace. Words would never be enough to Express my gratitude. Everyone was extremely kind and helpful from start to finish they truly do care about their customers.

Cathy Crow

This is the best funeral home . My nieces mother funeral today and Reynae did a awesome she helped us through the whole thing. She altered things to our needs this place is awesome I highly recommend it!!!

Karla Clowers

I cannot express enough good words about Dial and Dudley. They are compassionate, family-friendly, and wonderful to work with. Would recommend, without a doubt.

Loretta Loham

They were so nice to me when I was in need. They invited me to go to church too. I would highly recommend the church and funeal home.

Cheryl Lane

Beware! I had flowers delivered on the morning of a noon funeral but the funeral home did not bother to display them at the service. The funeral home called the family THE DAY AFTER the funeral to say there were flowers to pick up. I called the florist and confirmed that the flowers were indeed delivered the morning of the funeral. When I told the florist it was Dial & Dudley funeral home they said this had happened with their flower deliveries at least 4 other times in the past. Once flowers are delivered it is the RESPONSIBILITY of the funeral home to place them with the deceased. This is inexcusable!

Barbara Stover

The staff at Dial & Dudley is absolutely outstanding! They are caring, polite, attentive and professional. It was as if they felt part of our family. It is a family owned and operated business. Rene and Jim provided a personal touch not found elsewhere. When we needed them for any reason they were available. I felt they went over and above our expectations. We found their prices far below the other funeral homes while offering high quality products and services. We cannot thank them enough for all they did during our difficult time.

Sandy Miller

The most caring people that you would want on your side dealing with the loss of a loved one.. in my case,,, my family and I lost 3 at one time. They were never apart in life, and the funeral home make sure that my three loved ones was not separated in death. I now have my own burial through dial and Dudley so that my children will not have to worry about how they are going to do anything, it's already been taken care of for them.

Dale Smith

"The Cadillac of Customer Service" The Dial and Dudley family were nothing short of amazing. Planning a Funeral is never something you look forward to. My family was treated with so much respect and during the planning process, although a hard conversation to have, we all felt as if they were part of our family. It made the difficult decisions easier to make. This Funeral Home is detailed yet thoughtful and extremely humble.

Jill Bennett

Can't say enough good stuff about this funeral home. It's very family oriented and they were beside me every step of the way. My husband passed away out of state and they handled everything so I didn't have to worry about a thing. Thank you so much for making such a difficult time a little easier on my family.

Peggy Bartlett

This is the most unprofessional funeral home I have ever encountered. I helped my aunt make arrangements for my uncle, we were met by the owner who was dressed in a sweatshirt and jeans. After we made plans we went to cemetery to finalize that end of the service and received a phone call saying that we had to change the time because she forgot they had already scheduled another funeral at the same time so we had to coordinate all that again. An 11:00 a.m. appointment took until 3:00 p.m. to complete. They said if we chose to have the funeral at a church they could transport the body in a Suburban instead of a hearse(evidently they only have one and it had dings in the door and was not very clean ) My husband was a pall bearer, he asked where he should be funeral home employee said "I don't know" and walked off. He never even got his boutonniere and another pall bearer's wife found his just laying on a table. They did not meet the cars as they were coming in so the family cars did not get lined up behind the hearse. After the service they loaded up the body and left for the funeral home before the widow was even in a car, she was the last one to get to the cemetery and they did not save a parking place so she had to park far away from the grave site. At the cemetery the funeral home worker sat in the car and fell asleep(someone actually took a picture of her sleeping). They did not bring the plants or the guest book to the cemetery so a family member had to go back to the funeral home later to pick them up. A friend sent a plant and did not see it at the service, she went back later that day and it was sitting on a desk in the office. If I could give a rating lower than 1 star I would. I would not recommend this funeral home to my worst enemy.

History: Six Feet Under

These funeral directors helped us so much. After going to a more prominent funeral home, I felt frustrated with how we were being treated. A friend recommended we try Dial and Dudley and the difference was night and day! We didn't feel like we were being pressured to handle the death of our loved one in any specific way. Reynae laid out their services and was very helpful while allowing us to make our own decision. And the prices! If we had stuck with our first choice, we would have gone broke! Dial and Dudley cares. I wouldn't entrust my the care of my family members to anyone else.

Brenda Yarberry

AWESOME some of the best people I know I would recommend this place to anyone. They have the best prices and treat everyone with outstanding care.

Billie Drennan

It was a nice place and my dad looked great better than he did on his last weeks of life.

Becky Bennett

Owners and staff are helpful and compassionate. Funerals are meant to be a reflection of someone's life so each are different and unique. I felt that every funeral I attended at this location was personalized and comforting. Funerals are also very expensive but here I felt treated like family and not "sold" on upgrades or taken advantage of in any way. Finance shouldn't be a concern but it is for everyone and they understand that and don't make you feel like you cared less because you can't afford this or that. I will use them in future...but hopefully not to soon.

Sheri Burton

Reynae and her staff have gone above and beyond on several occasions to exceed the expectations of my family and I during our time of loss. They assisted us however they could to ease the process of saying goodbye to my brother and grandma. They go far above and beyond and I am thankful to have a local family owned funeral home in our community that truly cares.

Mallory Laisure

I have been with Dial and Dudley Funeral Home for over a year now, and not only do I have my dream job, but I also have gained a new family! Jim and Reynae are wonderful people. I have seen how they truly treat people, and it is how I'd want my own family to be treated. No one could ever make it easy for our families, but they do the best they can to make it a smooth transition. From my own experience and speaking with other people while working here, our funeral home is homey and welcoming. When I walked in the front doors for the first time, I was expecting to be nervous. Granted, I was very nervous like anyone else trying to get a job, but when I walked in I became more calm. I walked in multiple funeral homes a year ago, and I just knew Dial and Dudley Funeral Home was where I needed to be. I would totally recommend my own family. I thank you, Jim and Reynae Dial for everything you've done for me. Treating my family like your family.

Mary Kinkle

We were there for a friend and 2 cars were broken into. The lighting at night was bad. The widow was one of the cars broken into.

Christina Mathes

Dail and Dudley made laying my mother to rest too early so much easier. From beginning to end their service was amazing. They helped us stay on the small budget we had, including making sure her burial in a different state after her funeral in Arkansas was taken care of within the budget set. They went above and beyond helping us make decisions, write the obituary, get the word out, and make sure the procedures were exactly how we wanted. I am so thankful that my father decided to go with Dial and Dudley Funeral Home. We couldn't have asked for a better experience in the worst time of our lives.

Nichola Hill

Dial and Dudley is a wonderful place that takes great care of your loved ones. They have helped us with my mother, Grandmother, and both my Grandfather's. I would highly recommend them. They are very sweet and loving people. They also don't over charge on anything. They are also laid back and not uptight people. I will use them again and again.